UW Madison’s Integrated Student Information System

“ISIS” Up and Flying

Prospective Students Admissions Financial Aid Timetable & Curriculum Registration Records Advising Fee Assessment & Student Accounts Receivable Alumni Records

• Vision• Plan• Organize/Structure• Budget• Train• Communicate• Discipline

•Whose Project is this?•Management Structure•Committee structure•Communication•Buy in

•Exec Support•Attitude•Staffing•Transition events•Training

•Expectations/Outcomes•Business benefits•Change (i.e., culture) management

ExpectationsPerformanceFunctionalityResourcesERP Implementation Cycle

ERP Truth

1 2 3 4 5 6 7 8 9 0 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

Functionality

Resources

Expectations

Performance

Purchase & Maintenance

10%

Outside Consulting

14%

Training3%

Campus IT Support

22%Hardware5%

Functional Office Backfill

27%

Contingency19%

College of Agricultural and Life Sciences

International Studies

School of Education

Division of Continuing Studies

School of Business

College of Letter & Sciences

Law School

College of Engineering

Institute of Environmental Studies

Medical School

School of Human Ecology

School of Pharmacy

School of Nursing

School of Veterinary Medicine

Chancellor

Budget

Registrar

Dept.Admin.

FinancialAid

Bursar

UW-MadisonUW-Madison OrganizationOrganization

InformationTechnology

BusinessServices

AcademicServices

UndergradAdmissions

Faculty

170Department

Chairs

ProvostVice

Chancellor

Schools & Colleges

Project StructureProject Structure

StandingCampus

Committees

ProjectManagement

TeamSteeringTeam

ExecutiveTeam

PeopleSoft

ISIS CampusImpacts

Committee

ModuleImplementation

Teams

CrossFunctional

TeamTechnicalSupportTeams

CTPConsultants

Campus Administration

Schools,Colleges &

Departments

Xfunctional

team

Module

Teams &

MIT Leads

Associate PMSchools & Colleges

Associate PMTechnology

Proj. MgrStudent Affairs

Exec CommAcad, Bus, IT

Sponsor/ownerVice ChancellorStudent Affairs

Steering CommDirectors, Governance,

Students, etc.

Project Management

Team

ISIS Committee Structure

ISIS Production Management Committee

(PMC)DAS & Bursar RepresentativesAAC (up to 3)DoIT Directors (up to 3)Upgrade Team LeaderSDC ChairICIC ChairHousingGrad SchoolContinuing StudiesProf. Schools Representative

ISIS Strategic Directions Committee (SDC)

Project ManagerExecutive CommitteeDAS Directors & BursarMMT ChairHousingGrad SchoolDoIT’s Strategic Consult. Dir.ICIC ChairITC Chair

ISIS Executive Committee

Chair: Paul BarrowsJack Duwe, Don MinerAAC ChairOPMC ChairSMC ChairRegistrarHank Lufler

Functional Offices or ICIC/AAC

Customer Needs

*Students

*Schools/Colleges

*Student Serv. Offices

*Faculty/Staff

Upgrade Team

SecurityCross Functional

Team

MMTs

Ad Hoc Teams

http://www.wisc.edu/isis/

1600 Users, 265 Sessions,

4,445 training unit equivalents

1600SC Trainers (6 @ 50%)

2

6

50

DAS

Becki Trish

Schools & Colleges Coaches

Adm

issi

ons

Rec

ords

Fee

s

Training - Who gets what?End-user Tom

LEGACY TRANSACTIONS

YieldsISIS Training

Block

ExpectationsPerformanceFunctionalityResourcesERP Implementation Cycle

• Whose Project is this?– Functional

– Technical

– Joint

• Management Structure– Executive committee

• Powerful

• Own resources

• Visionary needed

• Must have access to power or have power directly

• Faith

• Focus– How much to implement

– How Soon

– When to declare victory

• Committee structure– Build based on need

• Politics

• Resources

• Governance

• Oversight

• Communication– To whom

– How often

– How

– What

• Buy in– Buy whom

– When

• Exec Support– Which one(s)

– Type of support• Active

• Passive

• Financial

• Political

• Attitude– Just gotta have one

• Staffing– What kinds

• Functional

• IT

• Partner

• Backfill– How many– How long

• Transition events– Old system (and some

old folks) go away

– New system must be used sooner than you think

• Training– Budget

– What kinds

– How much

– When

– How long

• Expectations/Outcomes– Day one– By whom

• Business benefits– Operational Efficiencies– Operational Effectiveness– BP changes– Decision making– Money (ROI)– Customer satisfaction

• Change (i.e., culture) management– Functional offices– IT– Students– Faculty

• Vision• Plan• Organize/Structure• Budget• Train• Communicate• Discipline

Thank you Tom Scott

University of Wisconsin - Madisontscott@doit.wisc.edu