Utilising the Performance Culture ToolkitKaren Hargan - Director of Organisation Development and Community Planning

Where are we with transition?

• Ballymena, Carrickfergus and Larne Borough Councils

• 830 employees plus Agency Workers

• 3 of 4 Directors appointed• 12/18 Heads of Service

appointed• Organisation Design

process for structures beneath HoS underway

• 9 staff have left under RPA Staff Severance Scheme

Corporate Plan Priorities

The short, medium and long term challenges …..

Strategic Goal of the Performance Culture Pillar

Local Government will create an environment where,

– individual, team and Council goals are aligned; – individuals will receive continuous development

and feedback on performance and will be recognised for excellence in service delivery

The Performance Culture Toolkit

Stages of Building a Performance Culture

The Power of Teams

• Reference to Project Teams throughout the Toolkit

• Aim to involve stakeholders from as wide a field as possible

• Focus for activity– Either the whole model– Or prioritised areas

• Development opportunity– Subject area– Change Management

• Talent Management

STAGE 1: CE & SMT Diagnostic Checklist • High level diagnostic checklist • Covers the 5 key elements of the Performance

Culture Model • RAG scoring• Provides a strategic current state analysis • Indicates the priority areas for action• Overview of where the Council is against Best

Practice.

STAGE 2:Establishing the Project Team

Criteria Actions to date

Cross functional, cross cutting project team

• Participants identified by the SMT• Letter of invitation from the Chief Executive• Staff from across 3 areas• Involvement of new Heads of Service• Including trade union representatives

Need for change communicated to staff

• CE discussed during staff roadshows• Communicated through staff newsletter• Project Communications Plan

Clear Governance Processes • SMT Steering Group• Project Sponsor, Chair and Project Manager appointed• Clear Terms of Reference and Scope• Structured project management approach and

paperwork• Regular reporting on progress• Approvals to proceed to each stage of implementation

Improving the Chances of Success

Evaluating the impact of change and capturing the learning

Visioning the change – creating and taking the decisions

Managing the existing business

CHA01608

DiagnosingChange

LaunchingChange

Evaluating the impact of change and capturing the Learning

Communicate, Communicate, Communicate

Building Options for Change

Making ChangeHappen

STAGE 3: Implementation of the Model • Diagnostic checklists for

each of the 5 key elements within the model

• a step by step guide to put in place the key elements.

• Tools and techniques – best practice ways to implement effectively.

Thank you for listening