Upload
others
View
2
Download
0
Embed Size (px)
Citation preview
w ~ 1'U1111n11 r.i™~J~J't.l~~DJ';if'llJ~i(KtY'.'T@m) ~JVO\J3Y!J';i~~oJTIIJ bbfl~~YlDJYl~J Jyi1,9 ~~® \P.~P.9 ~ . KM l\ut> I ~-~ .. 1'LI~ ~~ P'YJf'l~ ~~~
~61 . '\Jv. (CKO), ~tJ~n~1flru~vi'1.:i1 'U "1 bb'1~flUJ~vl1\l1'U~~f111fl11ll1 (KM Team) 'U
I lJ I I
mllfi'1~.:i61111nu~V!11~~m1i.hbb'1~vV1niVJcn Vi o<9l~ct'.bci'. i;i.:i-'J'UVi (9)~ iimflll bctbci'. ' ~ v v
b 1e:i .:i bbl'i.:i ~.:iflru~v11.:i1'U~~m1m1ll1 61111 nu~'\/!11~~ m1tl1 bb'1~BV1 nimn b ~e:iru~~"1Je:iulil'1b ti'Um1 'U ' " nlilm1llf111~~f111fl11ll161Jv\l61111rnb~1 11'U
'U
1 'LI m1'1f b~B 1 ~bn~fl11ll b-rr11'1bb'1~bl?l~Clll'V-l1vll1 'Uf1111i1'1b'Ll'U\l1'Uf111~~f111fl11lln ~b lJ'U 1 tJ 'U
1?11ll bb 'U1V11\l'IJB\lflru~m1l!m1~~ m1fl11ll1 mll"IJ'1D1~V11'U 1Jf n1V!'U~ 11 ~\I'll e:i b~ CJ'U b ;a ru'Vi1'Ubb'1~b:5'1V!iJ'1~ 'U v
~ b~CJ1.rre:i.:ib .rr1~1l!tJ1~"1Jllflru~v11.:i1'U~ ~m1m1ll1 ~111 nu~'\/!11~~ m1J1 bb'1~ BVl niVl CJ1 fl~\l~ <9l~ct'.bci'. ' 'U '
b'U1'UAnivi l!!b ij'U1fl11 l!!ct'ba::' b'H'l1 G>m.mo - G>b.mo 'U. ru ~ei.::i\J1::"!111~.::im~ ~'U a:' el1fl1'a ~~ U • • V1:Uei11V1~1.:i"!l"!l1~ rhn m11"!!~\J-a::V11'U U'U'U6'!111ba'U nV111 . 1~CJ:i'.i1~b uCJu111~m1tJ1~"1Jll til.:id
'U 'U '
' " 0 Q.J I Q,J QJ ti 0 Q.I
b.<9l fl161\l bb1?1\l1?1\lflru~m1l!f111'1~ m1fl11m bb'1~flru~V11\l1'Ulil~m1 'U
m1ll1 mll"1Ji;itJ1~V11 'U tJ1~"il1u.:iutb~mru 'V-l .l"f. bcniis:'. 'U
' " " OQ.I IV 0 Q.J l.lov .c::t.. CV 0
\D. b fl161\l bbl?l\ll?l\lflUJ~V11\l1'Ulil~f111fl11m 611'Uf1'\J1'\/!11'1~ f111'U1 'U
' ' bb'1~BVlf1iV1CJ1 Vi 0<9l~ct'.bci'. '1\ll'UVi <9l~ iJ'U1flll bct'.bci'. •
lD.rn bb'U1V11.:im1~~vi'1 bb~'UtJ5u~m1~~m1f111lli~111n/ne:i.:i tJ1~"il1u
.:iutJ1~mru Y-l. I"! . bctbci'.
Cl d d d .c::t..
· -a::b'UCJ'U11'a::V1 m b1B\lb'V-lv'V-l'111UJ1
m1~~vl1 bb~'UtJ5u1im1~~m1m1lli 61111nu~m1~~m1J1bb'1~ BVlf1iV1CJ1 tJ1~"il1tl\l'UD1~ll1UJ 'V-l.13!. bct'.bci'. •
-a::bUCJ'U11-a::vi er b~v\l~'U 1 (il1i'.i)
~.:id 'lle:i1~~.:ibbuu1?1e:iurrni1~1lltJ1~"1Jll "1 n1CJ1'LI1'LI'V-lu~ bis'. i'.i'U1flll bctbis:'. 1tJ~ . ' ~1CJ'U~'\/!11Yr11tJ V11\l1V116111 o bbci'.<9l brnbo Vi~B~ bll~ [email protected]
~\lb~CJ'Ull1b~v1 tJ1~~'111ru1 b .rr1~1lJtJ1~"1Jll1?11lll'U nm bb'1~61m'U~til\ln~11 '
('U1\l6111B1tu1 b:fiCJ1flUJ1) v •
~CJl"f.'UB.
tJ1~u1'U fl ru~v11.:i1'U"5'~ m1fl11ll1 ~111nu~V!11~ ~ m 1J 1 bb'1 ~BVl niVJ cn 'U '
<>' 511 I
bb 'U'U \;JeJ\J~'U b "UT'a'J~ ., ., '
n1~tl~::11~tHu::vi1.:i1cu:5'~n1~fl11~~ ri1tl'nu~v11~:5'~n1~il1bb~::ei'Vln1'Vlf11 fli'.:iVi @/1£1~<£ . ~ . QJ d'd .ct
'J'Ufln~'VI 1£1b ~'U1fl~ 1£1ct'b<i:' b'J~1 @m.mo - @b.mo 'U . • ., ru ~ei.:it1~::11~~.:ii;i1~ 'Yi'cu <£ ei1fl1~ ~~ ti 'Vi~B~'Vi~1.:i11111~ n1fl . ~ ~
**********************************
d '!jeJ ( 'U1 tJ/'U1.:J/'U1.:J ?111) .. .............. ................... .... ... ..... .... ~fl6\ ............. .... ... ...... .............. ...... ...... .......... .
IP11 bb Vi'Li.:i .. .. .. ... .. .. .. .... .. .. .. ... ..... .. ... .......... .. ....... ... ..... ......... ................ .................................................. .... .
Vi'l..i 1 fl.:! TU .... ............................. .. ... ...................................................... ... .... ... ... .......... ........ .. ... .... ....... ... .
L 'Vl~A'w'Vi .......... ....... .......... ............. ..... ...... .. .......... L 'Vl~~1~ ....... .. ..... .... .. ........ ... .. ... .. .. ..... ......... ... ........... .
E-mail .... ........................ ... ...... ..................... ... .. ....... ..... .. ...................... .. ...... ....... ... . : ......... .......... ....... .
~el ('U1tJ/'U1.:J/'U1.:J?l11) .......... .... ......... .. .............. ... ... ~fl6\ ..... .. ... ... .. ... ..... .... .............. ............ .... ........... . .
IP11 bb Vi'l..i.:J ..... ... .. ... ......... ...... .. .. ... ... .......... ..... .. ... ....... ... .... ........ ......................... ........................................ .
Vi'Li1 fl.:J1'LI ... ........ .. ..... ............ ..... ..... ........ ......... ....... ......... ......... .............................. ....... ............... .. .... .. .
L 'Vl~A'w'Vi ..... ... ................... ........... ......... ............... . L 'Vl~~1~ ... .............. .. .. .... ... ... ... ................. ....... ......... . .
E-mail ............. ... ........ ..... ..... ........ ........ ..................... ................... .. ... ..... ....... .......... ............................. .
n1ru1~.:Jbb'U'UW!el'U-ru .01f!L'L11'LIW5 vi IDG:' ii'Ll1fl11 IDct'b<J:'
~1flU'iV11~..t11 ti 6'11tl' nu'iV11~~~m~tl1bb6\::t1'VI n1'Vlfl1
b'Vl~Aw'Vi b'Vl~~1~ o IDIDG:'@ IDmbo
Bb11~ [email protected]
•
' "' rl1"'.:J611'U'ffU~'H11~~fl11i.J1bb"'::! elVlfllVIV1 •
\91111Vi' fl11l"llm.h::VJ 1'U1~ fl0
1'H'U ~ 1~i1fl11~01 b -U'U fl11"il"' ~ fl11 i"l111J { (Knowledge 'U
Management: KM) ~1~.:Jel.:Jrlm b~eloU'\.Jbi"l~el'Um::u1'Ufl11oW\9ll'U1 vm::~uth::~VJ5fl1Ylfl11~~fl11el.:Jrlm111i 1 'LI m1tlfotl1.:im::u1'U.:J1'U\9111lfl11n"il bb"'::m1'1~1.:i'111rl'Ull'lm1111 'Um1tll]U&l.:i1'Uelcl1.:J b U'U1::uu J'U
b vi el 1 ~ m1vi'1b i1'Um1~1'U~ ~m1m111fl 'U1::~u'11'W' fl/flel.:J 191111u 'U1V11.:ivi i"lru::m111m1 'U
~ ~fl11fl111J~ fl11J"ll"'tl 1::!V11'U fl1'H'U~ fl1el'l.J bb 'U1Vl1.:J1J1\911'l1'U 11 ~1 Vi"l111J b~V'l.J~elV i"l1el'l.Ji"1"'1Jfl1::!'1.J1'U fl11 'U ... ,
~~fl11i"11111f bV'ieloW\9ll'U1bb"'::tlfrntl~V'U~el.:Jrlfl1el"il\l~V:: (Turnaround to Intelligent Organization) "'
Lb"' ::!'1U'l.J'1'U 'U fl1)~ \9ll'U11"1ru.fl1Ylfl1)'1.J~'H1)~~fl11 fl11"1f 'l ~ .:J'Uel LL\91°.:) l'i' .:Ji"1ru::vi'1.:11'U~ ~ fl1'Ji"l1111f '111! fl . , ~ ~
'l.J ~'H1'J~ ~ m1J 1 bb"' ::!elVI fllVI V1 1~ viiel.:i rltl 'J::! flel'l.J bb"':: el1'U1 "ilWU1vi ~.:id •
"' ~ ~mw 1bl.{l::elV1fliV1m •
"' "' @. oW"il 1"Jru1 bblPi .:i l'i' .:ii"I ru:: vf 1.:i 1'U '<il ~ fl1"Ji"l1111f G11l! fl'l.J~'H1"J'<il ~ fl1';ii11 bb"':: el VJ fli VJ v 1
'U •
\9111Jbb 'U1Vl1.:JVi fl1'H'U~
®. e11mvm"Jbl.{!::'1'W'u'1'U'UV1-rYlmmb~elm1~1bil'Um"Jm11u:..i'Um1~~m1m111~'Uei.:i~1'W'n/m:i.:i • 'U
m. b'1~l.JG'l~'Vl'Ulq) n1~~b"ilbvlB?i~b?l~l.J e.l~fl~'U1'\Xm::'U1'Ufl11~~f111fl11l.Ji'UB~~1'U'fl/fl€l~ iitl1::~V15.fl1Yl bb"'::!'l.J11"' b iJ1'H1J1Vel cl1.:Ji"l1'1.JlJ1'U •
~ n1n u ~ ~m11 bb"'::1111'11tl'l.JV1b~ V'Um1~1bi1 'Ufl11~ ~m1m111~'Uel.:1~11! n/nel.:ielcJ 1.:JbU m::uu • 'U
b ~el bb'11.:J'H1 bb 'U1Vl1.:J 1 'Lifl1)oW\9ll'U1 tlfotl1.:iel cJ1.:il'iel b ~el.:! •
e:i.:ifltl)::ne:i'U~ @
<9l. 'U1V51~1 '1'U::tlru~'Ufi • • • ~tl~n~1611'W'nu~"H11~~fl11tl1bb"'::elV1fllV1V1 •
h 'U1V'11Jf1Yl '1"il~\91 , vitl~fl~1611'U'fl'l.J~'H11~~fl11tl1bb"'::elV1fllV1V1 •
-iv -
'11. 'l.rn.Jb~l'fiv l'f~e:iir'U~ ' .,
.Yh.J~mn6'11irm.J~'Vl11~t'ln11tl1bbfi~B'Vlni'Vlm . ... .,. 0
'lll'L11'Vlbm::en1.11lil
1 ~l'htl~ m~n bb 'U~tl1 bbfi~i e:if1 t'lb ~'U1 'Un11~1b 'l1w11'Um1~ t'lmw111l.l~bbnflru~v11-:i1'U 'U
~t'ln11i'l11lJ~ (KM Team) 'U
iv. ~a1'U1vm1'11'Ut1'Vlnivm1 1t1-:itl1~51'Uflru~v'i1-:i1'U 'U • .,
Gl1. ereJ1\J1tlfl1'r'11'UtJ~Vf11-oJ~n11i.J1 1B'3tl1~l511Jflru~vl1'31tJ 'U
Ci'.. ~a1'U1vm1~1'Utl~'Utl1-:it1'11-:i~m~1 1t1-:itl1~51'Uflru~v'i1-:i1'U 'U , •
ct. ~a1'U1vm1'11'Ufl11l.ltlf!e:il'l.fi'mzje:i'U 1mtl1~51'Uflru~v'i1-:i1'U 'U
b. ~a1'U1vm1~1'Um11itl1"11f!tl1~'Vl1'U 1t1-:itl1~51'Uflru~v'i1-:i1'U lrl. ~B1'U1Vn111'f'U~B'Vlnl'Vlm"11"1tl1~'Vl1'U fl'1.l~vl1'11'U
'U 'U ,
.., ... ... n1fl1P1~1'Ue:ie:in Luv-:i b 'Vl'U BIPIB'U'\J'U
~- ~1'Vlif 1?1mi1'Vll'lfieJ'lm11 itl1"1Jf!tl1~'Vl1'Uvi ct (bblJnf!m 1 'Vlqj) flru~v'i1-:i1'U '11'Un111 itl1"11"1tl1~'Vl1'U
(9)(9) . ~1'Vlif 1~1v~t'l1P111l bbf1~tl1~ biJ'Ui:Jfi
'11'UV'Vl51'11?11Pl~ , C9liv . ~1'Vlif1~1v~t'l?111J1Yi C9)
., ~1'U'\J~'Vl11~t'ln11'111
(9)'11 . ~1'Vlif 1~1v~t'l?111J1Yi iv .,
'11'U'\J~'Vl11~t'ln11'l11
C9lei'.. ~1'Vlif1~1v~~'U1m1'\J~'Vl11~t'lm1tl1 .,
~1'U'\J~'Vl11~t'ln11'111
C9lct. ~1'Vlif1~1vi~mbfi~B'Vlni'Vlv1tl1~vn~ , , ~1'UB'Vlnl'VIV1
' C9lb. ~1V1if1~1v?111?1'Ub'Vll'fbbf1~-rm1mrutl1
'11'UB'Vln1'Vlm '
C9llri. ~1'Vlif1~1v1P1~ne:i'Ubbfi~flrun1'V'ltl1 , ~1'UB'Vln1'Vlm
' (9)~ . ~1'VlU1~1VlJ1\Pl)\i1'Ubfl~B'li1BB'Vln1'Vlm ... '
'1TUeJ'Vlnl'VIV1 '
-rn -
(9)~. \11V1-LI'1e:J1CJ~~mlJLL'1~'1'W1ffHU'1fl1'lJn11rutl1 ~1'Utl1~l.11'11Lfl11~lfofl1'Ufl11rutl1
®o. \11V1-LI'1e:J1CJtl1~m'1LL'1~1Lri11~l1'1m'Um1rutl1 ~1'Utl1~:1.J1'11Lri11~l1'1m'Un11ruJ1
®@. \11V1-LI'1e:J1CJtJ-rutJ1.:i 1ri1.:im1'1!'1tl1~VJ1'U '
®h \11V1-LI'1e:J1CJtl11.:i-rm~·1\11.:i1'U , ~1'Utlfotl1.:itl11.:i-rm~n
' ' ®rn. \11V1-LI'1e:!1CJtl11.:i-rn~11~'U'U'11'1tlWV11'U •
~1'Utlfotl1.:itl11.:i-rn~1 ' '
®ct. \11V1-LI'1e:J1CJfl1)1 -ff-«'U~~1'U'11'1tl1~Vl1'U ~1'Utl-rutJ1.:itl11.:i-rn~1
' ' ®ct. \11V1-LI'1e'.J1CJ'1ia11m1:1.J
~1'Ufl11l.ltl'1a~Ji'mzja'U ®b. \11V!'Ll1e'.J1CJ1Lfl11~l1LL'1~~~~1lJV'l'l~fl11lJLzjeJ'U
~1'Uri11:1.Jtl'1a~Ji'mzja'U ®!rl. \11V!'Ll1e'.J1CJ1~ CJ fl1) 1 itl1'11'1tl1~V11'U
~1'Ufl1) 1 offtl1'11'1tl1~Vl1'U ®~ . \11V!'Ll1~1CJG1~~fl1) 1 itl1'11'1tl1~Vl1'U
~1'Ufl1) 1 offtl1'11'1tl1~V11'U ®~. \11V1-U1~1m~mL V'l~m11 offtl1'1!'1tl1~VJ1'U
~1'Ufl111 itl1'11'1tl1~Vl1'U i;no. \11V1-LI'1t'.J1CJ'U~'V!11-0'11 tl rn®. \11V!'Ll1.:i1'Ulfifl1) ~1CJ'U~'V!11-0'11 tJ
' rnh \11V!'Ll1.:i1'Ufrli1~ e:J1CJ'U~V111-0'11 tJ
' rnrn. \11V!'Ll1.:i1'Ufl11b~'UbL'1~U~oO ~1CJ'U~'V!11-0'11 tl rnct. \11V!'Ll1.:i1'U'U~'V!11'Uflfl'1bb'1~ffJ'1~fl11 ~1CJ'U~'V!11-0'11 tJ •
., ' rnct. 'U1CJL'1el'Ufil eJ~lJV11V'ICJ .... ' ~e51'U1CJn11~1'Utl1~:1.J1'11Lri11~l1'1m'Un11ruJ1 'U
~ Q.I cl rnb. 'U1fifl'l~ru~ b"il1~'11'1~
1ia!1fl1'11'1tl1~V11'Utl5tmfl1)
rn!rl. 'U1m-r~~~ "li1mi'.ia.:i
1ia11n1'1!'1tl1~VJ1'Utlnu1ln11
~1'Utl1~:1.J1'11Lri11~l1'1m'Un11ruJ1 rn~. 'U1CJ1VlCJ1 L~CJl.1'1~
' irfl~Vlfl1VlCJ1tl5tmfl1)
~1'UeJVlfl1VlCJ1 •
flUJ~vl1.:J1'U
flUJ~vl1.:J1'U
flUJ~vl1.:J1'U
flUJ~vl1.:J1'U
flUJ~vl1.:J1'U
flUJ~vl1.:J1'U
flUJ~vl1.:J1'U
b'1~1'Ufl1) •
rn~. 'U1.:J'111'U'll'U1fl ... '
.. Ql~ . 'U1'1'111'U"11't.rn1 "iltl'I~
' tl'n~'Vlni'VltJ1un~n11
'11'UB'Vlnl'Vltn '
<i'.o. 'U1'1'11Turu<am :wfl-r.:i~ v 'IJ
tl'n~'Vlni'VltJ1un~m1
~1'Utl'Vlfll'VlV1 '
Ci'.@. 'U1tlt:i'UG111rl lri~:w
1~1n1"11f!u1~'Vl1'Uun~n11 ...
'11'LI'U~V111~~m1t11
<i'.\v . 'U1'1'111B1W"111 lJ"ilU101
1~1n1"11f!u1~'\ll1'Uun~n11
'11'Uu-r'Uu1.:iu11.:i-rmn ' ' ., ' Ci'.Ql . 'U1tJ'V'l"il'l.J1(1 "il\l1fl~
1~1n1"11f!u1~'\ll1'Uun~n11
'11'Uri11:wuf!a~.nmzja'U <i'.<i'.. 'U1.:1'1111'"1111.mru u1~'Vl:w 1 'V'I~
'
-Ci'. -
\;\'1LLV1i.l.:itl'ni"111n11Ln~l'l1un'U1in11
'11'Um11 itl1"11f!u1~'Vl1'U <i'.ct. 'U1tJ1'Vlcn a~~.:i,;
L..ij1Y1tl'n.:11'Uq1m1ui]~.:11'U
~1tJ'U~'Vl11~11 u
ti .d 0
'Vl'lJ 1\11 LL"::v1'lJ151
@. ~1 L ii'LI m1~ ~v\'1 LLt:.i'UU n,Y&; m1"5' ~m1ri11:wf "ll a.:1'11tl' n'U ~V111~ ~ m1J 1 LLfl ~ a'Vl n1'VltJ1 d.J 'IJ '
1'11:WLL'U1'Vl1'1viriru~m1:wm1~~m1ri11:w~ m:w"11f!U1~'Vl1'Un1'Vl'U~ 'IJ
®. ~~m1ri11:w~ 1'11:WLLt:.i'Uun~m1~~m1ri11:w~"lJa.:1'11ii'n'U~V111~~m1tl1LLf!~a'Vlni'VltJ1 \I d.J '\J ,
Ql. 11 tJ'l1'Ut:.if!m1~1 L tl'Um1 mmL 'U1'Vl1.:iviriru~m1:wm1~ ~ m1ri11:w1' m:w'1lf!U1~'Vl1'U 'IJ
fl1'Vl'U~
Ci'.. '11U'U'Vlb~tJ'Un11~1Lii'Un11~~n11fl111J~"lJB'l'11tl'n'U~'Vl11~~m1tl1bbfl~B'Vln1'VltJ1 bbfl~ ' 'IJ ,
11:w'11U'U'VlL~tJ'Un11~~m1m1:w~1~~'Um:w
ct. ~1Lii'Un11~'U 61 1'11:Wvi1;}-r'U:we.1'U'Vl:lJ1tJ
f11i.:i 1~vi-rr~'Vl~BbbEJ'ltl'Ufl1i.:iuiJ'Ud 'Vl~ai1-Uam1:wl'l1'1tl'Ufl1i.:iu-U'Ud 1 m if11i.:iu-U'Udbb 'Vl'U
.
w ~1~::~1~!~t~~~:i(:1::~)~~rru':1~~:::·:::~!~~~~;:1:i:~ b~e>.:i ... YlVYlJ:b!.kkfl.~iJ.fv.V.1~rb~~kkaj~~~l°.1t.t.J.~YlJ.~.J .'.4.~®DJ .. 1fl.JJ~.i61J~~rlJ Vfl/D..~ .~ ... v~'l,JV1~~J™ ···~ .. J'L ... ~~'P..~ b~EJ'U e..161.'lHJ .
' ' ~rn.J'Li'LIVirn'i1'U~\JlJ'U1'Vl-rvm1muririf1 1hunu~V!1'J'Vl-rvm1muririf1 Vi 61uri ob~C9lITTI f1.:i1'UVi
' ' ~ iJ'U1m.1 tvct'b~ b~€l.:i m"J~1i1v\'1bbe.J'U'\Ji)u~m"J~lilm"Jm1lJi'll€l.:i~1t'1n/n€l.:i '\Jj~~1tJ.:iu'\J"J~lJ1ru 'l'-l.131. tvct'b~
I ti I I I l/
bbfl~f11~.:i~1t'1nu~'V!1'J~liln1'Jtl1 bbf1~€l'Vlni'VlEJ1 Vi oC9l/lvct'brn fi\ll'UVi tv~ l'lfilfllJ \vctblv b~€l\l bblii\l~\l ' '
~tJ~'V!1'Jn1'J~liln1'Jfl11lJ1 (Ch ief Knowledoe Officer 'V!~€l CKO) bbfi~flru~v\'1.:i1'U~liln1'Jfl11lJ1 'U 'U :'.::) \I
(Knowledge Management Team 'V!~€l KM Team) bVl€lfo~w1rnu1'Um'J~1bU'Un1'Jfl"iln'J'JlJn1'J~liln1'J m 1lJ 1'll€l\l ~1tJ n., zj .:i~1t'1 n/n€l.:i(;)€l.:iiJ n1'J'VltJ'Vl1'Ubbf1 ~LJ-ru '\J 'J .:if\' 1i .:i bblii.:i ~.:iri ru~v\'1.:i 1'U ~Iii m "Jfl11l.J 1'll€l\l
~ ' ~
~1tl'n/n€l.:i '\J "J~~1u.:iu'\J"J~lJ1 ru 'l'-l . 131. tvctb~ 1 'l-161€llilfl~ €1\l nrnb 'U1'Vl1\l'll€l\lfl ru~ m"Jl.J n1'J~liln1"Jm1l.J1 ~
mmm'\J"J~'Vl1'U if 'LI
1 'LI m"Jd ~\l'll€l b61'U€l~1.:if11i.:i., m b Yl€11 '\J"Jlil~"il1'Jtu 1 'V!1nbt'.1'U'1l€ltJ1 '\J"Jlil~"il1'Jtu1f1\l'U1l.J 1'11lJ ~1.:i~ bb 'UtJlJ1 bbfl~~n 1~'l'11i1'\J'J~'tllJflru~v\'1.:i1'U., bYl€l~1i1v\'1 bbe.J'U'\Ji)u~m"J KM ~lil'1.:i1 '!Xriru~m"Jl.Jn1"J ~lilm"Jm1l.J1ml.J mEJ1'LI1'U~ rnC9) iJ'U1fllJ tvctb~ lii€11'\J
~
~ (.; 1tf~1~'V'l:I '1\lfllJ'4'l))
t-J?l.'tltl.
f) ~~.fl. ~M tlCcl\.\ W'clrl. ~1> ·
'~o1w'l'h11u u~mt41"1Yli~c1J
('1.n:ifn.im vi~-:i~~ ) '
on .u€l. LLVi'U eJuvi.uei .
lfil lfil ii.fl. lfillt'btr
t ~(.J tiut>. ~ 01 /tf/bO.. 1\1 . ~'\~ -" -~£\
0 I QJ
~1b\A1flil\J\J cu
' ,, r\' 1 i;;'-:i6'1TU fl'U~V!11~ VI fl11U 1 bb(;l ~ ffVl fll 'Vl ti 1
'
(;l 1iJ Yi' fl ';iii "1!(;1tJ1~'VJ1'1.J 1i\ n°1V!'UVI1'!A'iJfl11V1°1bi!'Ufl11'1., VI fl 11fl11il1' (Knowledge 'IJ
Management : KM) ~1~'1fl'lrlm b~floU'Ubfl~ B'Wfl1~'1.J1'Wfl11-W'W.J'U1 t1m~~'UtJ1~~'Vl5.fl1V'lfl11~Vlfl11fl'lrlfl11ili 1 'W m1tJfotJ1-:im~'U1'U-:i1'1.J\;'J1i1.fl11n"i1 bbi;i~m161~1-:i6111r1'1.J1'\;)m1ii 1 'Wm1tJl]Ui-:i1'UBV1-:i b U'W1~'1.J'U i!'W
b ~ B 1 ~ n11~1b ii'Wm11'11'U~ VI m1m1iifl 'U1~~'1.J6'11tl' n/nB-:i (;11iJ bb 'U1'Vl1-:ivl riru~ m1iim1 'IJ
~VI fl11fl11il~ fl1i!"ll(;IU1~'Vl1'Wrl1V!'W VI fl1tl'U bb 'W1'Vl1'1il1\;11\i1'U 111911 ti m1ii b1 tl'U~tl ti fl1tl'U fl(;lilfl1~'1.J1'W fl11 'IJ .. '
:5' Vlfl11fl11ilf b ~ B~W.J'W1bb(;l~t]'f rn tJ~ t1'U61° tl'lrl fl1B"ilu~tl~ (Turnaround to Intelligent Organization) 'IJ 'IJ
"' bb(;l~61tl''U 61'1.J 'U m1~ W.J'U1ri ru.fl1V'1 fl11'1.J~vi11:5' VI fl11.fl1ri'f ti ~ -:i61JB bbl'i -:i~ -:iriru~v11-:i1'U:il V1m1m1iif ~Tun , , ~ ~
u~vr11~1P1m1J1bb'1~tl'v1ni'Vlt11 L1P1t1iia-:iio1tJwnaubb'1~a1u1:vvr-W1vl ~-:id '
"' ~~m'ill1bb(;l~fl'Vlm'Vlm '
"' "' (9) . ii 'C\J1~ru1 Lbt91 ~~ \J riru~V1°1\J 1u ~ ~ n11ri11JJ1' '11t! nu~vr11~ ~ n111J1 LL~~ fl V1niV1fl1
'IJ ' ..J 0
(;11iibL'U1'Vl1-:J'Vl fl1 'Vl'U ~
Iv. eJ1'1.J1!'..lfl11bb(;l~61tl''U61'U'W'Vl'fV'lmmLVlBm1~1Lii'Wfl11\;llilbltJ'Ufl11~Vlfl11fl11il~61Jtl'l'11tl'n/fltl'I ' 'IJ
m. b61~i161~1-:i6111'ru r\'1'1-:i h L ~B~'lb61~ii i:.J'1fl~'W1 ~m~'U1'Um1~~m1m1i1~61JB-:J'11tl'fl/fla-:i v 'IJ
i1tJ1~~'Vlfi.fl1Y1 bb(;l~'IJ11'l b u1V1mt1Bv1-:iri1u t.11'1.J
~. n1nu ~Vl\;11il bLi;id1i1611tJ'U'Vlb1t1'Wm1~1bii'Wm1~V1m1m1ii~"1lm'11tl'n/flB-:iBv1-:ibum~uu ' 'IJ
b ~mb611-:ivi1 bb 'W1'Vl1'11 'Wfl11~W.J'W1 tJ-rutJ1-:iBv1-:il'lm 'i1B-:i '
'ti d v.:ifl 1:::nvu'VI @
(9) . 'U1t1u1m 6161J~tJru~'U5 ' ' '
vltJ~mn'11tl'nu~vi11~V1m1J1bb'1~B'Vlni'Vlt11 '
h 'U1tl61iJ.flV'I 61'1~(;1 '
vltJ~ fl~1'11tl' fl'U ~'Vl11~ ~fl 11J1 bb(;l ~ tl'Vl fll'Vl ti 1 '
-Iv -
m. 'U1f.IL~ffiEJ ~~al!'U~ ' "'
vh.J~m~mhum.J~'Vl11:ij~n11U1bb~~tl'Yln1'YIV1 . 11 .d o
'Vl'Y1'YI mt~t11'Ll1~
1 ~r\'1'l.J~m~n bb 'U~i.11 bb~~iafi~b -H'W 1 'Wm11'11 b iJ'U\11'Um1:5' ~m1m1l.l~bbrif'lru~'Yl1\11'U ,, :ij~m1f'l11lJ~ (KM Team)
'IJ
., I.lo I .:::lit. QJ 0
~- ~a1'l.l1vn11a1'Uu1V111~~n11'U1 ,, Ci'.. erB'1'U1vm1a1'Uu-ruu1\ltJ11\l-rm~1 ,, ' ' ct. erB'1'l.l1vm1a1'l.lm1l.l'l.J~a~.tlm~a'U
'IJ
ti. ~B'1'U1vm1a1'Um11itl1"1!~u1~'Y11'U ~- erB'1'l.l1vn11~'U6a'Yln1'YIV1"1l~U1~'Yl1'U
'IJ 'IJ •
"' .. "' .f11f'l\Jl~1'U88 n btlV\I b 'Vl'l.18\Jlel'UU'U
'l.J1~51'Uf'lru~vl1\11'U
1a\l'l.J1~51'l.lf'lru~vl1\11'l.I
1a\l'l.J1~51'l.lf'lru~vl1\11'U
1a\l'l.J1~51'Uf'lru~vl1\11'U
c:i. ~1V1ti1af1TU'Yl~~a\lm11 itl1"1!~'l.J1~'Y11'Uvi ct (mJn~a\11 my) f'lru~vl1\11'U a1'l.ln111itl161l~'l.J1~'Yl1'l.I
~- ~1V1ti1~1vv'Yl5~1a1J1{m1u~V111:ij~m1J1 f'lru~vl1\11'U •
' ' a1'UV'Yl5~1a1J11 '
@Iv. ~1V1ti1~1v:5'~a11J1vi C9l
"' a1'UU~V111:ij~m1i.11
<9)~ . ~1V1ti1~1v:ij~a11J1Yi Iv "' ~1'UU~'Vl11~~n11U1
@Ci'.. ~1V1ti1~1v~~'l.l1m1u~V111:ij~m1J1 "' a1'UU~'Vl11:ij~m1i.11
@ct. ~1V1ti1~1v1:ijmb~~~'Yln1'Ylm'l.J1~~n~
a1'UB'Yln1'YIV1 '
@b. ~1V1ti1~1va11a'Ub'Ylmb~~vm1mruJ1 a'd'UB'Yln1'YIV1
' ®~. ~1V1ti1~1v1J1~na'Ubb~~f'lru111~J1
' a'd'UB'Yln1'YIV1
' @c:i. ~1V1ti1~1v:i.n1J11;j"1'Ubf'l~a\li'.iaa'Yln1'Ylv1
"" '
-i;n -
"' {9)~ . Vt'1V1'!!1~1t1~~1'11lJbb'1::vw1mru~m'UnTrnhJ1
"' G1Tu'l.h::mi;iibfl11::vfom'Um1rutJ1
lvo. Vt'1V1'!!1~1mh::m'1bb'1::ibfl11::~~m'Ufl11ruJ1 G11m.h::m i;i1 bfl )1 ::~~ m'U fl1) rutl1
Iv@. Vt'1V1'!!1~1vu-r'U'lh~1fl1.:i m16lli;itl1::'V11'U • G11'Utl-ruth.:itl11.:i-rmn • •
lvh Vt'1V1'!!1~1t1tl11.:i-rm.nVt'1.:i1'U • G11'Uu-r'Utl1.:itl11.:i-rmn • •
\vi;n. Vt'1V1'!!1~1t1tl11.:i-rn~11::'U'U611'1tl1::'V11'U • G11'Uu-r'Uu1.:itl11.:i-rn~1 • •
lv<i'.. Vt'1V1'!!1~1t1m11 i~'LI~~1'U611'1tl1::'V11'U G11'Utl-r'Utl1.:itl11.:i-rn~1 , .
\vet. Vt'1V1'!!1~1t1imm1l.l
G11 'U fl11l.ltl i;i v~.n m zj v'U
\vb. Vt'1V1'!!1~1t1ibfl11::~bb'1::~~1'11l.IV'l']~m1l.lbzjv'U G11'Ufl11lJU'1v~i1 m zje:i'U
\vgy. Vt'1V1'!!1~1 t11"5' t1m11 itl16lli;itl1::'V11'U
G11'Un111itl16lli;itl1::'V11'U
Iv~. Vt'1V1'!!1~1t1~i1~m11itl16lli;itl1::'V11'U G11'U m11 itl16lli;itl1::'V11'U
Iv~. Vf1Vl'!!1~1tlb~tlbb V'l~fl1) 1 itl16lli;itl1::'V11'U
G11'Ufl111 itl16lli;itl1::'V11'U
mo. VfTVl'!!1~1V'U~Vl11~11 'l1
m@. Vt'1V1'!!1.:i1'Uififl1) ~1tl'U~Vl1)~11 tl • mh Vf1Vl'!!1.:i1'U-W'~~ ~1tl'U~Vl11~11 tl • '11'11 . Vf1Vl'!!1.:i1'Ufl1)b~'Ubb'1::iJqi6li ~1tl'U~Vl1)~11 tl rn<i'.. Vf1Vl'!!1.:i1'U'U~Vl11'Uflfl'1bb'1::~1~~fl1) ~1tl'U~Vl11~11 tl •
., ' met. 'U1tlb'1v'Uru el~lJ'Vl)V'ltl • v ,
~a1'U1t1m1G11'Utl1::mi;iibfl11::~~m'Um1rutl1 'U
-Cit. QJ ~ i;nb. 'U1Vfl']~ru:: b"il'H1J~1'1~
1~1n16lli;itl1::'V11'Utln'U1in11
i;ngy. 'U1t11-rqi:al'l ·1hmi'lv.:i 1~1n16lli;itl1::'V11'Uunir&in11
G11'Utl1::lJ1i;iibfl11::~~m'Un11ruJ1 m~. 'U1t11'Vlt11 b~tllJ~~ •
'11n~'Vlni'Vlt11tln'U1in11
?i1'Uv'Vlni'Vl t11 •
riru::v11..:i1'U
ftru::v\'1.:i1'U
flru::v\'1.:i1'U
fltu~vl1'11'U
flru::v\'1.:i1'U
b'1~1'1.Jfl1) •
m~. 'U1'1~11'U6ll'U1t:l ... •
m~. 'U1~'111'U61f'U1f.l lileN~ '
iln~'Vlni'Vlv1unlliin11
~1mmn1'Vlm , cs'.o . 'U1~'11TUru~m :l.J~-r~;;
v 'lJ
iln~'Vlni'Vlv1unlliim1
"11'Uti'Vlni'Vlm • cs'.&J. 'U1VTI'U'111fl 1rWl:l.J
1~1m61!~u1~'V11'Uunlliim1 ...
~1'U'U~'\ll11'<il~n11'l.h
~- 'U1~'111mru61!1 lr'101tl1
1~1n161!~u1~'V11'Uunlliin11
~1'Uufou1~i111~-rm·.n ' ' .., ' cs'.m. 't.l1VV'l'1U1f.l '1'11ffl~
1~1n161!~u1~'V11'Uunu1in11
~1'Uf111:1.Ju~a~.nmzja'U cs'.cs'.. 'U1~'1111'61!11.mru u1~'V1:1.J 1 'V'lt ,
-cs'. -
~1bb'Vltl~iln161!1m1bm·m1unlliim1
~1'Um11 itl161!~u1~'V11'U ~ .., '
cs'.ct. 'U1V1'Vlm a~~~~
b~1'V'liln~1'U~1n11unllii~1'U
~1V'U~'\ll11vf11 U
II d o 'Vl'IJ 1'VI LL~::t>1'1.J1 v
&J. ~1 L iJ'U m11ij~v]1 bLC-J'UU n U~ m11ij ~ n11 m1:1.Jf "lla~"11tl' n'U~'Vl111ij ~ m1tl 1 Lb~ ~a'Vl n1'V1V1 :u 'lJ •
1)11:1.JbL'U1'V11~~f1ru~m1:1.Jm1'<il~m1f111:1.J~ m:1.J61f~u1~'V11'Un1'Vl'U~ 'lJ
~ - lij~m1m1:1.J~ 1)11:1.Jbbi:.J'Uufilliim1lij~m1m1:1.J~"llm"11ilnu~'Vl111ij~m1J1LL~~a'Vln1'Vlv1 ~ ~ ~ ,
m. 11V~1'UC-J~n11~1b'U'Un11 1)11:1.Jbb'U1'V11~.yifltu~n11:1.Jn11~~n11f111:1.J~ n1:1.J61!m.h~'V11'U 'lJ
rl1'Vl'U~
~1:1.J'1~u'U'VlL~v'Lim1~~m1m1:1.Ji1~~un1:1.J
ct. ~1LiJ'Um1~'U 1 1)11:1.Jvi't~fo:1.Ja'UV1:1.J1V
fl'1i~ 1~~-iJ~'Vl~abLEJ~ fl'Url1i~ou'U'd' 'Vl~aij-if af111:1.Jl)11~fl'Url1i~ou'Ud 1 m ifl'1i~ou'U-d'Lb 'Vl'U
~~ ru i''U~ .!JP~ ij'U1f1:1.J 'V'l.~. ~~cs'.
(m"lb~a~uru) , v
t.I ~ V iJ' O CV ~ QJ ~ ~ C-J'U1'\ll11n11'1~n11f111:1.J1 '11'Ufi'U1'\ll11'1~n11'U1bb~~8'Vlnd'V1V1 'lJ 'lJ ,
n')~ru~ ~1~/~l.l~
1)111'1
w ~'J'U ':i16lf n 1 ':i fl™~yJJ~J1.l~~OJ'.:ir1T:i~i (KMI~<:mJL~:b:iI.nw1YlJ'.:i~~OJ~Jb~~rJ,YJD]Yl~JJY11 Q ~\;::>~ ct~~ vi ~~(\<:~)'~"' /1p~~ - ....... 1uvl .. ~~ PmriJJ \P.~'o::>~ ..
b~e:i.:i .... YlVYlJ1.lkk'.l~vfviJ.~~fi'.J~~kkaj~~~fl~~Yl.J.~.J .'.4.~®nJ1.riJJ~.i'.'ll~~~J:iI.o!n.~ .~--- \J~viJ. .~.~-~-J.™ ·-~- , !'f. , .. ~ct'o::>~ b~CJ'U i:.Jti .ii'i1'U i:.Jel"IL .fl1fl 'Vl'U. ®-~ tJtl . bb~~ ~tJ'Vl.tJtl.
' ' ~1lJD'UVinii11'U~\91J'U1'Vl-rvm1mtJAfl~ 611tl'nu1Vf1j'VJ-rvm1mtJAfl~ Vi ~tJfl ob!lv®ITTI ~\11'UVi
' ' ~ lj'U1Al.J tvctb~ L~ti\I f11j~1i1v11LLi:.J'Uu5u~mj~(ilf11jm1l.li'1Jei\1611tl'n/nei\I tJj~'11tJ\lutJj~lJ1tu 'W.121. tvctb~
I t.I I I I V
Lb~~r1161\1611tl'nu1vi1j~\ilf11jtJ1bb~~ti'Vln1'VlCJ1 Vi o®/bctbm ~\11'WVi iv~ ~mfll.l bctbb b~ti\I LLl'i\ll'l\I ' '
~tJ~Vf1jf11j"5'\ilf11jfl11lJ~ (Chief Knowledoe Officer '\li~ti CKO) Lrn~Atu~vl1\11'U"5'1ilf11jfl11l.l~ 'll 'll :::> \J
(Knowledge Management Team Vl~ti KM Team) L~ei-ru~w1rnu1'Uf11jl1l'1 LtJ'Uf11jn'1mjl.Jf11j~\ilf11j fl11l.J ~'1Jti\l 611tl' f1 "1 zj \161111' f1/f1ti\l~t1\llj f11j'VltJ'Vl1'Ubb~ ~tJ-rutJ j \lrl 1i\I bbl'i\I ~\IA tu~vl1 \11'U ~\il f11 jfl11l.J ~'1Jtl \I
'U ' 'U
6111.T n/nti\I tJj~'11u\ltJtJj~lJ1 tu 'W. 121. tvctb~ 11X~ei lilA~ti\I nrnL 'U1'Vl1\1'1lti\IA tu~ nJjlJ f11 j "5'1il f11jfl11l.l~ 'U
1'Umdd ~\1'1lti1Vf i:.Jti . ~1'U i:.Jti'll . mA 'Vl'U. ®-~ uei. bb~~ ~tJ'Vl . tJti . ~'11jtu1tJAmmb~ti '
b lJ'UAtu~v11\11'UbL~~~'li1 CJ L~'1l1'U f11jfltu~vl1\11'U~lil m jfld 1l.l~'1Jti\l 611tl' n., ml.l~1\I r11i\I~ LL 'UtJ 11ilCJ'1lti 1 Vfii'i\I 'U ' 'U
j1CJzjmL~~~1bb'Viil\l~li11'UCJ'Vlul211~~~ mCJ1'W1'W'W5~ ®ITT! lj'U1fll.J bctb~ 'Vl1\lb'Vlj~1d o bbb~ ctoctct '\li~ti ' . Bbl.l~ [email protected]
i:.J~.tJtl.
' ., r\'1~'161111 fltJ~V!11..ij\?l fl11tJ1 bbG'l~'EJ'Vl fll'Vl tJ1
'
\?11 :W ~ fl 1 :W "1l G'l D 1~'Vl1'U1~n1VI'LI1?11 ~ii fl 1 1~1 b U 'LI fl 11 ..ij \?l fl 11fl11 :W i ( Knowledge
Management : KM) vi'1~'l'EJ'lrlm bvlBitJbfl~€J'Um~u1'Ufl11oW~'U1 tim~~u'\.J1~~'V16m~m1..ij'l?lfl11'EJ'lrlfl11:Wi 1 'Lim1'\.Jfo'\.J~'lm~u1'U'l1'U1?11:wm1n"il bbG'l~fl116'1~1'16'111rl'Ul1?1m1:w 1 'Lim1'\.J~llii'l1'UB~1'lb U'U1~uu i!'U
b YlB 1 ~m1~1 bU'Ufl11~1'U..ij'1?1m1m1:wn 'U1~~u61111fl/flB'I m:w bb 'U1'V11'l~flru~m1:wm1 "
..ij'\?lfl11fl11:W~ m:W"llG'1D1~'V11'Utl1V!'U\?l fl1€JtJ bb 'U1'V11'1:1.J1\?11:01'U 11~1 tlfl11:W b~tJU~'EJ tJ fl1€JtJflG'l:Wfl1~tJ1'Ufl11 " "' '
..ij\?lfl11fl11:Wi bvl'EloW~'U1bbG'1~'\.J~ub'\.J~tJ'U~'El'lrlfl1eJ"ilQ~tJ~ (Turnaround to Intelligent Organization) ., bbG'l ~ 6'111tJ6'f'U'U fl11oW ~'U 1 fltw.fl1~ fl11U ~V111..ij' \?l fl11.fl 1 fl ~:O ~ 'l"tl 'El bb~ '11'1'Iflru~vl1'11'U ..ij' \?l fl11fl11:W~ 61111 fl
• , ~ \I
u ~V111..ij1?1 m1J1 bbG'l ~B'Vl fli'Vl en 11?1 tiiiB'lr1'\.J1~ fl'ElUbbG'1~rl1'U1"ilV11J1~ ~'l.Q '
., ~ eJ1tt1tJfl1'j'11ir fltJ~Vf1'j-oJ ~fl1'jtl1bb'1~eJVlfli VltJ1 biJ'U ~ tJ~Vf1'jfl1'j-oJ ~fl1'jfl11lJ~ riii.J fltJ1Vf1'j \J , \J \I ,,
..ij \?] fl11tJ 1 blil~'EJ 'Vlfll 'VltJ1 '
o II .d B1'1J1:ij'Vl'IJ1'VI
mmb 'U1'V11'1Yin1V1'U\?l
tv. rl1mtim1bbG'1~?111u?1'U'U'Vl~~mrnb~Bm1~1bu'Um11?11:wbbe..J'Um1..ij1?1m1m1:w~6VB'l61111fl/flB'I ' "
rn . b6'f~:W6'1~1'16Vl t1J n1i;l'11'J b Ylm1'1 b?f~:W i;Ji;l fl~'U 1 ~fl1~U1'Ufl11..ij'\?lfl11fl11:W~6V€J'l61111fl/fl€J'I "
iitJ 1~~'V15.fl1~ bbG'l~tJ11G'1 b U1V!:w1 tJ 'El ~1'1fl1U'11'U '
cs'.. n1nu ~1?11?11:w bbG'1~~1:w6'f1'\.Ju'Vlb~ti'Um1~1bu'Um1..ij1?1m1fl11:w~6VB'!61111fl/flB'IB~1'1bllm~uu ' "
bvlB bb6'11'1V!1bb 'U1'V11'11 'Um1-W~m '\.J~u'\.J1'1B~1'1~m ~'El'! '
"ti cl ei.:iFt 1:meiu'VI @
(9) . 'U1tiu1m 6'16V~'\.Jru-W''U5 ' ' '
~'\.J~mn61111flu~V111..ij1?1fl11tl1bbG'1~€J'Vlfll'Vlti1 '
h 'U1tJ6'f:W.fl~ ?f"il~\?1 '
~'\.J~fl'l.'}161111 fltJ~V111..ij l?l m1J1 bbG'l~B'Vl fll'Vl en '
-kl -
o II d B1'Y1'1'WlJ1'VI
1~f\'1-U~ fl~1 bb 'Ll~tl 1 bbG'l ~.LJ' e:i f11?1bi1'Ll1'Llfl11v\' 1 b Dwn 'Ll fl11~ l'1 fl11 fl11:1.J ~ bbn fl ru~vi' 1-:i1'U '\J
~l"lfl11fl11:1.J~ (KM Team) '\J
kl. ~ B 1'U1 tJ fl11 '11 'U ffVl fl l 'Vl CJ1 '\J q
Ci:'.. ~ rl1'U1tim1'11'U'Ufo'U1-:itl11-:i-rfl~1 '\J q q
ct'.. ~B1'U1tlfl11'11'Llfl11:1.JDG'IBl"lnmzje:i'U '\J
b . ~ B1'U1 tJ fl11'11'U fl111 off tl1'1JG'ID W'Vl1'U '\J
*iri. ~bb'Vl'Ul"f'U~B'Vlfll'VlCJ1.fl1fl <9l - ~ (li.JB'll . .fl1fl .. ..) '\J '\J q
*~ . ~ bb 'Vl'Ll~tnii'Vll"IG'IB-:Jfl111 offtl1'1JG'ID1~'Vl1'U~ <9l - ~ ('Vl'Ll .. .'l.Je:i.) '\J
~- ~1~ii'1~1titi'Vlul"f1~~1fl11u1~11~1?1fl11J1 q
' ' ~1'Ut1'Vlul"f1~m ,
' ' ~1'Utl'Vlfil"f1~~d q
<9lk>. ~1~ii'1~1ti~l"l~'a'atl1~ <9)
" '11'LIU1m1~1'1fl11tl1
<9lbfl. ~1~ii'1~1t1~1?1~11J1~ kl "
'11'UU1~11~1'1fl11111
<9lei:'.. ~1~ii'1~1tl~\9ll'U1fl11U1m1~1'1fl11tl1 " ~1'UU1~11~1'1fl11111
<9lct'.. ~1~ii'1~1tii~mbG'l~B'Vlfll'VltnlJ1~tifl~ q q
~1'UB'Vlfll'VlCJ1 q
<9l b. ~1~ii'1~1tl~11~'Ub 'Vll"f bbG'l~'VW1 mrutl1
~1'UB'Vlfll'Vl tl1 q
<9lb'li. ~1~ii'1~1ti~~flB'LlbbG'l~flrum-wJ1 q
'11'UB'Vlfll'VlCJ1 q
<9)~ . ~1~ii'1~1timm~1'Ubfl~B-:Ji'.JBB'Vlfll'Vltl1 ... , ~1'UB'Vlfll'VlCJ1 ,
<9)~ . ~1~ii'1~1t1~1'1~1:1.JbbG'l~'WCJ1fldtW~tn'Ufl11tWtl1 ~1'U'U1~mG'li bfl11~vfo tn'Ll m1ciJ1
'U1~u1'Uflru~v11-:i1'U
1B-:JD1~fi1'Uflru~v11-:i1'U
1B-:JD1~fi1'Uflru~v11-:i1'U
1B-:JD1~u1'Uflru~v11-:i1'U
1B-:JD1~fi1'Uflru~v11-:i1'U
1B-:JD1~u1'Uflru~v11-:i1'U
fl(U~vl1-:J1'U
fl(U~vl1-:J1'U
fl(U~vl1-:J1'U
-Gf) -
,, I ..:», f' f' 0
?11'Wtl1:::m ~n bfl11 :::VI?! tn'W fl11W'W1
~@). ~1V1u1~1vtl~'Utll.:i 1m-:im1'11'1tl1:::v11'W
~1'Wtl~'Utl1-:it111-:i~n-1.oJ1 ' '
~~. ~1V1u1~1vt111-:i~n~1~1-:i1'U '
~1'Wtlfotl1-:it111-:i~n~1 ' '
~rn. ~1V1u1 ~i vt111-:i~n~11:::'U'U'll'1tl1:::'Vl1'W '
~1'Wtl~'Utl1-:it111-:i~n~1 ' '
~((. ~1V1u1~1vm11 i~'W~~1'W'll'1tl1:::'Vl1'W ~1'Wtl~'Utl1-:it111-:i~n~1
' ' ~er. ~1V1u1~1vimm1:w
~1'Wm1:wtl'1 eil'in m zj ei'W
~b. ~1VIU1~1V1bm1:::~bb'1:::~1'11'11:WY-lt]~m1:wbzjeJ'W ~1'Wm 1:wtl'1eil'in vb zjei'W
~"11. ~1V1u1~1v1~ vm11 itl1'1J'1tl1:::'\111'W
~1'Wfl111itl1'1J'1tl1:::'\111'U ~~ . ~1V1u1~1v?1~~m11 ob'tl1'11'1tl1:::'\111'U
~1'W fl111iJ1'11'1tl1:::'\111'U
~~. ~1V1u1~1v bc.m bb Y-l~fl111 itl1'11'1tl1:::'\111'W
~1'Wfl111itl1'1J'1tl1:::'\111'W rno. ~1V!U1~1EJ'U~Vl11yj'11 ti rn@. ~1V1u1-:i1'Uu1m1 ~iv'U~m1vi'11 ti
' rn~ . ~1V1u1-:i1'U~?11'1 ~iv'U~V111vi'11t1
' rnrn. ~1V1u1-:i1'Um1b~'Wbb'1:::D't1J~ ~iv'U~m1vi'11 ti rn((. ~1V1u1-:i1'U'U~V111'\Jflflmb'1:::?11'?1~m1 ~iv'U~V111vi'11 ti
' rnct'.. 'W1m'1eJ'Uru eJl'i:W'\ll~'V-ltJ
'"' ' ~ eJ1'W1 v fl11~1'Utl1:::m '11 bfl11:::~?1tl1'U m1ruJ1 'IJ
.Q, v .:! rnb. 'W1E.lfltj~W::: b"il1t1J?l1?11'1
1~1n1'11'1tl1:::'\111'Wtln'U1in11
~1'WE.l'\ll'B~1?11'1~ '
*rn"11. ~bb'Vl'W"il1n~1'Wtl1:::m'11bm1:::~mn'Wm1rutl1 'IJ
*rn~. ~bb'Vl'W"il1fl~1'WeJ'Vlfl1'Vlm 'IJ ' ,,
*rn~. ~bb'Vl'W"il1n~1'W'U~V111~l'imTu1 'IJ
* ((o. ~bb'Vl'W"il1fl~1'Wtlfotl1-:it111-:i~n~1 'IJ ' '
* (((9). ~bb 'Vl'W"il1n~1'Wri11:wtl'1eil'1J1mzjei'W 'IJ
*~. ~bb'\ll'U"il1fl~1'Wfl111itl1'1J'1tl1:::'\ll1'U 'IJ
*((rn. ~ bb 'Vl'U"il1fl~1EJ'U~Vl11vi'11 ti 'IJ
flW:::vl1'11'W
riru:::v\'1-:i1'U
riru:::v\'1-:i1'U
riru:::v\'1-:i1'U
riru:::v\'1-:i1'U
b'1'lJ1'Wfl11 '
., ' c.J'll1m'1'll1'Wfl11 'IJ ' ., ' c.J'll1m'1'll1'Wfl11 'IJ ' ., ' c.J'll1m'1'll1'Wfl11 'IJ '
~'1i1m'1'll1'Wfl11 'IJ ' ., ' c.J'll1m'1'll1'Wfl11 'IJ ' ., ' c.J'll1m'1'll1'Wfl11 'IJ ' ., ' c.J'll1m'1'll1'Wfl11 'IJ '
0 tJ ~ eJ1'W1"il'Vl'W1'\ll .. .
-Ci'. -
o II d eJ 1'IJ1'1'WIJ1 'Vl
C9> . ~1 b 'LI'U fl11~ \1lvl1 bb~'UtJnu~ fl11~\1l fl11fl11~~"1J€l-:J611tl' n'U~V111~\1l fl11tl1 bb(;1:::€JYI fllYI f.11 d.J " '
m~bb'U1Y11-:i~flru:::m1~rn1~l1lrn1m1~~ m~·1mtJ1:::Y11'Un1V1'Ul1l "
b. ~11lfl11fl11~~ ~1~bb~'UtJn~n11~\1lfl11fl11~~"1JB-:J611tl'n'U~V111~11lfl11tl1bb(;1:::€JYlfllYlf.11 'U ~ \I "
bn . 11f.l-:i1'U~(;1fl11~1b'Ll'Urn1 m~bb'U1Y11-:i~flru:::m1~rn1~\1ln11m1~~ m~"11(;1tJ1:::Y11'U "
n1V1'U\1l
Ci'.. ?11U'\JYI b~ f.l'U fl11~1 b 'U'U fl11~ \11 fl11fl11~~"1J €l-:J611tl' fl'\J ~Vl11~ \11fl11tl1 bb(;1::: BYI fllYI f.11 bb(;1::: ' " '
~1~?11U'\JYlb~f.l'Ufl11~11lfl11fl11~~W~'\Jm~ ' "
ct'.. ~1b'Ll'Ufl11~'U 61 m~.ffi~~'\J~B'\J'Vlmf.I
f11i-:i111l~-til1lV11mbEJ-:in'Uf11i-:iuu'\Jd V11e:iii-LJ'Bm1~~1-:in'Uf11i-:iuu'\Jd 1mif11i-:iuu'\JdbbY1'U
('U1f.l61:::vm ~-:i?l~'Uru) '" ii ~ OJ i.I 0 Cl.I ~ Q..I ~ ~
~'\J1V111rn1"ill1lfl11fl11m ?11'Ufl'\J1Vl11"ill1lfl11'U1bb(;1:::e:JY1mY1f.l1 " " '
v-5 · )JrJ . H °/CJ
e "Ui"IO b ~ 1 '1 ~8Uf
11li 11 tl IJl ------I ' ., ., O '-' - ., 1 ®ct~ Ci'. Cl!. Ci'.
~:::::~:d~~~~~~:~~'.o~~:::: ~1~~~~~~~·~-:~:~:~:~:~:~~::J~:~~~:\~i~ L~v~ .... f.1.J!..~~.Y.iJ.~J.~.Y'.l:l.5~.D.J.1.§.~.D.J.1.~.~.J.l.:Jijl.:iJ.~.rlJYD/rn?.~ .. Y.J.~.§..-:i.\J~ .v..V..1.;!.l.J.J.t:bl...~:.f.'.! : ... \p~.~ ............... ... .................... . L1tiu ~rl1u1t1m1a1un/mN/nalJ/f'l'U6/m:nuu
" ' " 1J11lJ~ml.l1ii'LLl'i-:itK-:iArutm1l.lm1~vim1m1l.l{ ml.l"!J'1'lht'Vl1'U Lrie:ii'u~1?1"!Je:ium1liiiLilum1
" i;l1um1~vim1A11l.Jf ~-:i1u1~i;i'umlJ LL'1t1ti;i'mhun/ne:i.:i ~-:iii 11?1t1'll'1n1V1'U1?11Vfm1~1?1m1fl11l.l1 " . " Lll'U~1;ff1~nm.:m~~ua1un/ne:i-:i tlwne:iulii'1~ 'lltl-lvo 1t~um1lJ~1L~:u'lJe:i.:im1lii1Lilum1i;i1lJL1t1'Um1~vim1 m1l.l1' 1t~ua1un/ne:i-:i LL"1:: "!J'l.l- lv® 1t~ufl11lJa1L~:u·1rn-:im1tl~utl1.:imtm'U.:i1u/'W'Vll'U1t.11'vim1lJ i!'U .
" . ' . L ~v 1 Vf m1~1Lilt.1m1i;\1'U~~m1m1lJ1'•1m-:imlJ"!lff1.h::Y11'U Lnvim1'!lu Lfl~t1'Um:::u1tJm1
" e:icl1-:iLll'U1~uu ~1~-:ie:i-:il"1m ~-:i1Vf'11un/nv-:i~1LuunT~~111vi1LLc.it.1tli:iu&im1~111m1fl11lJf"!Je:i.:ia1un/mM tl1t"ii1tl-:iutlwmru w.f'l. bctbCi'. (KM Action Plan) vi1lJ~1vcl1-:iLLc.J'Um1~vim1m1:w{ 1::~ua1un/m1.:i
" ~LL'UUlJ1'W1'e:iud Vl1v'11l.l1".it:i\1111'U1'Vl'1V1~1e:JV1'1911lJ QR Code i;\1'Ua1'1 LV!tJ~1LU'Un11' v1-:id
m. 'VlU'Vl1 'ULL'1:: tl ~utl1-:i f11i .:i LL~-:i~-:ifl ru:::vh-:i1'U~V1m1 A11l.l1'"!l e:i-:ia 1u n/ n e:i-:i 1 VIL lltJu :u:u uu ' " '
LV!tJ 1 Vfjj1tJLL uu LL"1:::e:i-:i1'1tl1::ne:iui;i1lJ~1e:icl1-:i~LL 'LIU "
Iv. CKO LL'1::flru::vhn'U~l'ln1".ifl11l.lf 11l.Jtltl~Vlvi1LLc.J:Utll)u&Jm1~V1n1".ifl11l.J'! a1un/mN
m:u1ULLUU~rl1Vl'UV1 L-rle:i1Vfm".i~1LU'UnT'.iLU'Ul.l191".i\11'UL~tJ1tl'U'Vlna1un/nv-:i ~-:iii a1un/ne:i-:i €11'1W'11".iru1 " ~ , rl1VltJ l?1 n:u m".ilJ~'1e:JV1 fliK tl'I nuu ~'lJ'Vl Lrn::: fl11l.Jlii ti 'In 1".i"!J tl.:JVIU1 tJ'll'U L ~l.JL&il.J '11 n~1e:icJ1.:i1i;)
rn. U".itl51'UflW::vi1.:i1'U~i;in11m1l.J1' '11un/mN Lrnteru~'Vl1".in1".i~Vln11fl11l.J1' '11un/na.:i " " "
l'l".iT;u?1m.JLL!K1~.:i"1\l'U1l.JL'i1'1J"!Je:JULLr:.J'U~l'ln1".ifl11l.J1' a1un/nm fl1t1LtJ i'jtJ1fUJ l!Jct'b<i:' ..,
Ci'.. Lc.JtJLL'W1Lv.J~LLr:.J'Utltju&Jm1-:il111m".ifl11l.lf a1un/nt1.:i tJ1t"ii1tJ-:iutJ';i::l.Jlru Y'Lfi'l. ®ctbCi'.
wfa:uf11i.:iArutvi1.:i1'U~vim1A11l.l{"!Ja-:i'11u n/ne:i.:i vi tlf u'l.11-:i LL!K1 U'UL 1u 1~~fl~-:ifl11l.l1'"!Ja-:ia1u n/m:i-:i . ~ , ~
Jna1 tJitJ~ m@ UtJ1fl11 ID<t'bcr 1 tJL 'U'l1".i1"11n1".i
('U1tJ5'U1 '11'o/l~'U) '
c.J'1.TW.
tl1:;fi1tlriru:;m1:i.in11-:ij'111m1m1l.l~ m:u"!J'1'lJ'.i::vn'U \J
'~~ (ll'c>tf .uio. c.J1~1'1ftl\tW,~4\ KM '1~.)
1~111""' M1~'1..fl.l..1"~il~
(tntJB".i~YH.1 ~'1'1lJLJqj) c.iri.ua.
G> o !1.ri. ~M
' !
.· I
เรื่องเดิม
' I ) ·-
~1'ULL 'U'l'Vl1-m1':i~fltn':ifl'l1:u1'n-rn"!li;ith::vnu m-w':i'l:U tn':i-.5'flvl1 LLe.J'Utn':i-.5' fltn':ifl'l1:u1' ihu n/nu.:i v v
~Vlvltl (9). 'U1'1U'U'VlW1 LnVlanri l'i1LLVIU\I un1u•rn::"1ufou1E.Jua::LLCJ'U'111'U1rum1YlL!'!~ , .,
1'Vl':i. o~ ~ri'.c;<m ri'.lvoll'JI LLri:: o lv\vri'.(9) (9)mc;<~
iv. u1.:ith::Jia~ru t ~~a1·firu l'i1u vtt.i.:i un'Vl-rvm1muflflrii1mrunT:i , , .,
~1m 1u 1<nl'i'Auafl'l1:u1'ni;i1.:im:u'l!a'l.l.,-::vnu m'l::fl~\IA'l1:u1' a1un/m1.:i v v v
~Vlviv Pl'Utlf!11:u~mn.:i m:u-uatl'i::'VlTY v 11
CV q- If 0 I CV -. - ti
Iv. 'U1EJ'Vl!'!Wil "il'U'V11fl'VIWEJ \111LLVl'U'l'Un'"l'lJ1n1'iflEll.JW1L\1lEJ1
l'l'UeJ L 'Vlfl 1'Ll1a va1"Sl.'1'UL 'VlPILLa:: m'i~m11"S "
1'Vl"S . o~ ri'.~\v(9) bll'll~i;n q CV If ~CV O I V CV d - ' """Qh=i.
'11. mrnmnvu'U Pl'S"llEJ'U1'Vl \1l1LL'Vl'U'IL"il1l'l'Un\11'ULfl'iEJ\lflEll.JW1L\1ltl';iU!)U\1l\11'U
Pl'UeJL 'Vlfl 1ufava11a'UL'V1P1Lrn::m1~aa1"S · " hi"S. o~ in!(9)ctct ~b'lllvri'.
fl1'U'Uf ~m"i:U LLfl::LL 'U'lfi~a1'1.:ia"S':ifl (Lb 'U'lflflfltJ~'U t 'VllJ) t viti'1.:i'l.l':i::n'lfl • ~Vlvltl (9). 'U1.:J'111'UCJ11il L1EJ.:ii..:i ~1LL'Vlt.i\I un1Lfl'i1:t:~'ULEJU1mLil::LbCJ'Ui1'U1qjn11
n~11-Wvum1::uuu~vt1'i Lfl"ll1'Un11flru::v11.:i1uu~vt1'i'Ui\1lm111 m:u'lJatl1::'V11'U , , 1w:i. o~ ~ri'.~b lvri'.l!>b LLa:: o lvlvri'.(9) (9)'11~~
Iv. 'U1.:Jtl1::Jia~ru fota111ru ~1LLvtt.i.:i Un'V11YW1n1'\Jflflil'll'1'U1f:Un11 , , .,
ci1'U~Vll'U1'V11WEJ1n1Uflflft a1UnU~'Vl11'V11WE.J1n'SUflflil , , 1'Vl"S. o~ (9)~mo b<rllv~ LLa:: o lv~ctrn ~(9)c;<i;n - t<::
d c:i,.c:;i,, ~ 0 I IV IV O
'11. 'U1.:J'111LWt:yPl1 B:IJ~Vll.J \1l1LL 'Vl'U'I 'Un'Vl':iWE.J1m~flflil'lJ1'U1t:ynT:i
ci1'U~\Pl.J'U1'V11WEJ1n1'Uflflil a1UnU1'Vl1'i'V11WE.J1m'\Jflflfl , ,
!'i1~U
(9)
I!;
i;n
Ci'.
m..iutJBu~n1'j'1~nTrn113.Ji 'j::~u ~hun/mN tl,::'11\J~utl,::3.J1ru "W.Ft. i:i<n><r
i1t1rn1rhin1,."
" Y1UV11'UflTm~.:i~.:iFlrutvhnu~111rnim1lJ~ ~1un/mM " (b~ 'fl ti'l"lJ : e.J81irnm 1j cl1un/n'fl.:i LU'U CKO /rirutvhnu
' J
,;)) tMtl ')~fl 'mJ ~ 1 CJ ~f bb YI 'tl'Vl n'11u .:Jl 'U"lJ €l .:i '11-Un/ m:1.:i Lb fl ~lJeJ UV!:l..118 \I "I
bfl "1J1 'W fl1';) b lJ'Wti l'lfl1 fl 'i~~fl1 1 :l.J ~ LMv1 num j'\J ~V!1j~·\11 m 'imf'l-r~ ~ ~ \I ...,
bbi.n'l ViJJ SJA11lJ?i1:l.J1'Hl1 'l.Jfl1j~CJ&'f1':i Lbfl ~fl1 i bb"1.:JmATilJ~1lJ~ fl ~.:j Jll (J 1 'ULbfl~.n1CJ'\.JflflV! 1.1JtJ.:J1i.J) ~\11vl1 bLr-J'Utl~mifl1i~\11fl1ifl11lJi (KM Action Plan) '!m.:i~1un/fl'fl.:J
( ~·u 1L uu LLr·J'lJ 1Ji.J li~ fll j ii'rnJ ~~ nwti 1?1 ri 15J l'i '1A"l'IS'1~1no/r1 EJ ~1.:i fll'i
<J7i°v11 lbf~tl 'l;:; il'U i1tf n/n a.:iHl•.n nl"ltJcJA11lJ~fl'11.:J mlJ"1Jm.h~'Vl1'U) •-· •u
~ 1.l G'I 1 'i bL '\.J1YI1.:i/15 fl1 j bL'1tLfl~1.l.:Jl'.hJfl1 j~ \11 fl1 ifl11lJ ~ " (l·-U~e:imm~1 'Unfl1 .:i~mrnr-.JmL vd vt~fl G'lll.J1jn~111vh1 mtlLL uu
~ " i u-!! 6'111!n rn ..'! m:l.Jm1rn1r1:i..n~"1:w)
~vim'im1l.J~ 611un1ne.i.:i 'IJ
CKO ~1lJtlU~Fl'11m 'Vl'\.J'Vl1'\.J G'l1U'U'Vl L~CJ'\.lfl1itl5u~.:i1u
i'.J.:iutl'i~mru~e.Jium ~1lJtlULL"11.:JVl1 LL '\.J1Vl1'1nBfl1j L ~fltl-rutb.:i ~~\J1
' m~mumitl~u~.:i1t1 LLfl~/vt~e.i ?1~1.:i~iirl'U1'vimi:w
L ~e:itlfotli ~tlit~Ylfi m~ m ivi1~1u '
Yl\11'11.l.:iH'm~mumi~tlfotli.:i 1 mJ /u1~mil.l '
L~e.Jtl ')t Liiue.m LLfl~tl'S'utli.:i 1 ~L i'.Jumm~1u ' .. ?l'itlc.J'1 fl1ivhL \jumi LL'1~uuYin L '\.Jfl~'lf'111l.l~ ~1Ufl/mM
• 'IJ
~1lJ~ULL uu~ri1'Vl'U\11
~-:i~1fl/LU1\1ll1t1
CKO '1.:J\J1lJ /LL&"1\11.:i1m1tJFl~'IFl11lJ~~1Ufl/mM "
CKO '1'1'\.J1lJ /LL"1111.:J1uL1uf1'1.:JFl11lJ~~1Ufl/fltJ'I "
-'1i1.l.:iY11.:in1'i~ti?11i hJ.Umm11 rn 'liB.:iY11.:i
-Ufl'11n,.1 u~.:in111-ru ~L~eN~~e.i?11i ' "
hh'.imm11~e.Jt1flt ~o
tlfotli.:im~u1u.:i1'U I "1~1.:i?1~'iri"w1'~miii '
B~1.:iu1.lt1 (9) i1t1mi
01\1'U'1L'lf\1
n.Fl. l!Jcniei'.
... lJ .Fl. lvctb<i'.
I c!il d
l'l1.lL'\.J1.l.:Jl'lfl1.l111U
~.Fl. l!lctbei'.
., ..... ~'i'U~fl'ijt)tJ
f1rutv11.:i1'\.J ., ., '1\11fl1'JFl11lJj
" ~1un/n€l.:i
f1rutvh.:i1u <V SI
'1\11fl1jfl11lJj "
~lun/na.:i
fl(U~Yl1'11'\.J
~\l)fl1jfl11lJ~ "
~1i1n/n1.l.:i
flru~vh.:i1t1
~\l)fl1jfl11lJf
611-Un/n'fl~
~1~'1.J ,.1 fl n1,. ihin 'j '53.J
ct I fnJn\lf11'jlJLL~1nLU~E.J'UL~CJ'U1 rhHWrn KM Day 2021 'IJ •
~ I LG'!~ll?!1'1.:iLL'j.:J\l.:Jl\J~1'Uf11'j~~f111A11lJ1
b"i!
'IJ 'IJ
~.:i~"' .:i1'U 51:w1A1.:in11tJ1~n1~'U1~n1'j:w n1lJ"ll"''tJj;;:~1'U
- ~.:i~"'.:J1'U51:w1m.:irn1tJwm~ RID IDEA SEED
(v11:ff1~n"'1.:i '!!U.-!!)l!J)
n1nu I ~~m:w I tJ1:::L5J'U~"'rn1'1~rn1m1lJi
~~mlJ tJ wdJ'U~"'f11'jlii1Lil'Uf111~1lJLLi:.J'U~~f11'jf'l11:W1
'j;;:~u~1un/n'El.:i
51l.Jfi'1m1ll KM AAR 2021
"
~1~1'91/LU1\13J1fl
QJ I/ I A
V1"'mrn..1rn1L'1J1'j1lJn\Jm'jlJ .,. - Info ~tl1lJ1bb'1~.:it'Un\Jm'jl.J
1lJiJ't1E.JffJ11'Elc.i"'::: ~o 'LJ'El\l'\Jfl"'1f11 , 1 'U~.:in~~L -V1~1lJn\Jm'jlJ
11 CJzj'El~"'\11'U~~.:JL oLJ151lJ Lfl1.:J f11'j
'El~1.:iiJmi (j) tJ1:::b.fl~
0 d 0 4
- fl11lJ"11L 1\l'LJeMf111~1L 'U'Uf11'jmlJLLi:.J'U
w~u~1un/m:M
-11CJ.:i1'U i:..i"' n 11~1tJ u~ L1E.J'Urn1~~ n 11m1ll1' , 'IJ
'LJ'El.:i~1un/mi.:i · cJ11 OQJ d111
-11CJ"ll€lmL~'U'11'Un/n'EJ.:J~b'LJ111:W KM AAR 2021 "
n1WJ91L1fl1
ih1. \!)~ct
iJ.E.J . l!:l~<i'.
~ . fl .-YLCJ . l!J~cI'.
.,., .. ~'j'l.Ji:.l9l'tltl\J
f1ru:::v11.:i1'LI
., " \l~f11'jfl11lJ1
" ~1un/n'El.:i
Rru:::v11.:i1'U
~~f11'jfl11lJ~ "
~1un/n'El.:i
fl ru::: °'h:n'U
~~f111f'l11ll1' "
~1un/nB.:i
~1vlU
@)
b
'11
ct
. cvi'1m.h~) LLr..iutJl)u~nTr~'~n11R11:ui 1::vi'u ~hun/mi~ th::~1u~utJ1:::u1ru 'W.fl. lflcn>a:' ~,,irn~1u"U~tJ1::v11u~ tile;
'j1 £Jn T~ihln'f'al.J
viuvn1..1m·rn(;].:i~.:iriru~vi1.:i11..1~\ilfl1'.iA11lJt ~iun/nei.:i \J
~\ilvhue-itJUflU~fl1'.i~\ilfl1'.iA11lJi (KM Action Plan) '1m.:i~1un/nei.:i
~'il~nmtJ1VJ1.:in5m·rn'1~Ll'l~ei.:ii'ie:im'i~\ilm'.im1lJ~ "
~\ilfl1'.il'l11l.l~ ~1Un/nB.:i ,, CKO ~1l.JtlU~l'lmm VlUVl1tJ '11UUVlL~tltJfl1'illB~\l1tJ
tl.:iutJwmru 'W .1'1. bctbrn
11l.Jtl'WLL'11\l'\1!1LL 'l..11Vl1\lfJBn1'.i L ~BtJ-ruu'.i\l ~lllJtJ1 '
fl'.i~U1tJfl1'.iUDU~\l1'\..I LL'1~/'V!~tl '1t1\l'1'.i'.iAtJl\ilfl'.i'.il.J
L~BLlfou'.i..:iu'.i~~V15m-wm '.ivh.:i1tJ L\ilt11.ffm~U1'Wfl1'.i '
Design Th inking
Vl\il'1 ei..:i H'nwmtJfl1'.i~tJfotJ'i.:iL '\l!ll / tJllil fl'.i'.il.l '
L ~Bu'.i~Ll1t1e-i '1 LL'1~u-rutJ'.i..:i 1 ~L tltJl.J1m~1u ' "'
'11ue-1'1m'.iv\'1 L D1..1m'i Lrn~utJVin 1 tJl'l~.:iri11lJ~ ~iun/rrn.:i ' "
mlJ:,uLL uu~ ri1V1tJ\il
~1~1fl/LU1'Vll.J1V/Vl~n ti1'U .. CKO '1.:JtJ1l.Jl'hi.:i /LL'1\il.:J1YJ~A1i.:i1t.1L1UA~\l ri11lJt~1un/nei.:i
\J
CKO '1\ltJ1lJeJ'4~~LLe-itJ /LL'1\il.:J 1V'l~Ue-itJLtJL1uri'1.:i
m1lJtri1trn1nei.:i \J
-LL'1\il.:JVl~fl_ii1tJ-dei.:ivi1.:i fl1'.i~ tl'11'i 1ll-U mm11
rn 'litl.:JV11\l L tJA~.:JA11l.Jt \J
@). hJm\Jlei1 lnfographic KM
b. L~tl\l\Jl1l.J'11tl o ol di -
rn. fl1'V!'U\il11'itfl11u'.i~'lll.J L 'V'ltl\91\il\il1l.Jfl1'.i '
v11Li1'Wfl1'i\Jl1l.JLLe-JtJ KM ~iun/mN LtJfl1'.iU'it'lll.l '
'lJt1..:i~1un/nei.:i \Jl1l.JA11l.JL"v'll.l1t'1l.l ~ .c:i. 0 ..,
Ci'.'.. '1B'11'.iflvfl'i'il.J KM '1JB.:J'11'Ufl/flt!\l
v11Li1t1m'.itJ-rutJ1.:im:-.:mu.:i1tJ I '1t1.:i'1'i'.iA ' . 'Ull'lfl'.i'.il.J B~1.:ii!e:it1 Ci) '.i1tlfl1'.i l\ilt1Loff
fl'.i~'U1'Ufl1'.i Design Thinking l'l1l.ltLJe:Jri1'VltJ\il Q.JJ'"1 .Jal l'l1'U1\ilflm\l V1 'llu.-bl!>
n1'Vl'U'1L'lfl1
"' lJ .A. bctbct
~.A . bctbtr'
(;]m~e:i.:J\91'1B\ilU
'\'LA. bctbct
""" ... e.mJ~'1'UtlU
" l'H'\J:-.:Vh\l1tJ
~\ilfl1'if'l11lJ~ \J
ri1un/mi.:i
l'lru~vhnw
~\ilfl1'.iA11lJt \J
~iun/nei.:i
riru~vi1.:i1tJ
~\ilfl1'.il'l1 1l.Jt "
~1un/ne:i.:i
l'lru:-.:vi1.:i1tJ ., ., v\ilfl1'iA11l.J'.i ,, ~1un/n e:i.:i
i
\.
;l
~"" .. r
ri
~
r
u d
d
r
·G
If'> G::
-;::> If'>
,~
(G
r p
0 c::
;l
w
i:;;:
r
r-<
ri
w
d(<
'
~
N
If'> V
l ;l
dd
0 c::
If'>
N
ri
<(
~
-;:i
w
>.
If'> 0
~"" .. ri
(G
co If'>
-ri
r p
0 c::
0 r
e: ;l
e: r
If'>
r
ri
~ •r
a: G::
r "7
If'> :II/'>
.. ;l
If'> c::
c::
If'> ri
i:;;: i:;;:
r ;l
•;:i
c ri
r r
r c::
o~
r-<
r "'
If'>
r c::
c:: i:;;:
N
•«;
oc If'>
G::
dd
d
d
•er r
0
~"" .. c
If'> If'>
If'> If'>
•i:;;: N
ri
.,.. \.'
r -;:i
-;::> r
If'>
r
r
SJ c::
0:
c Q
C:: c
If'> If'>
r <
( r
Qi)
i:;;: r
r ,§)
(G
c:: <
( G
::
~If'> .. d
(<'
c:: c::
;;J: (G
If'>
r ;l
"7
I
;l
;;J:
r
.,.. If'>
"7
"7
~ ;;;::i
r If'>
If'> -;::>
a3 ;l
(Q)
c:: 1~
c <>::
<>:: p
03 s
Ir-" ";i
dd
c::
d(<'
;l
;;:? ri
"7
If'>
dd -.......
ri
;;;::> r
r r
r -;:i
If'> c
If'> ;l
<ICG
:.g
-If'>
-If'>
CG -;:i
d;;:l If'>
r ::;
\.' ;l
;;:? c::
-....... r
c:: "7
.--;;
r i:;;:
;:< •tc;
(;>
r
r ri
·~
c:: 9
"
"7
"7
•r
r r
;;::i ac
dd
~
"7
(G
(G
~1P
e: e:
•s ri
2 ~
;;J: ~ -~
i:;;: <;;:
dd
r
ri
"7
"7
41!>
06
: If'>
-If'>
G::
If'> "7
-tG
-!{;;
;l
If'> r
-.......
r
c:: ;,If'>
;;::i I
VJ
er
!{;; I
I
dd
ri
I
•c:: Q
C
If'>
ri
Qlf'>
r r
~
•c
-If'>
-;:i ;;::i
.f.l 1
: •s
~
c-•«
0
fi1ti6'lrn.1
., " tl1V1'11nvi1'1iilil
ri1il'n/nu'1~~'l.l~lil'llu\J i:.1'1fl1'itl~mi'11'\J
" .r 'IJ'il1J'1W'\J~1'\J " ...
I I . I '
• fl111Jri1L ~'il'llu.:Jfl1'ivi°1Lii'l.m1'itirnmi:.1'1Jtlfiminw~'lilm'ifl111Ji (KM Action Plan) 'i::IKu
• .. t ... .. - ..I u 'i""11 'i" ri1un/flu.:J U'i:::'il1iJ.:J'l.JU'rnlJ1ru VIEJlJ'i1EJ'1::LvEJlilmJn'i'i1Jl1l11JYl!'IUJ:::fl'i'i1Jfl1'i'il\ilfl1 n 1J,. .J o-.i u o"""' ~~
f)'i1J'IJ'1tl'i:::V11'\Jrl1'111'\J\il L U'\J'i1EJ fl Ti n'ilfl'i'i1JlJ11'1'i !1'\JYIV)fl~1'\Jn/ fl'il.:Jlll'il\J\il1l '\J'\Jfl1''~ Vl.:J'\J
ri1un/flu\J'il1'ilfi'il1'iru1 L YilJ L~lln'il fl'i'ilJ~'\J 'l 11l11Jfl111JL '1111J1:::~1Jtl'l.l'l.l1'l.JV1'1J'il\l'lllU1EJ\J1'\J 1~ LL~
f!.:i 1l.h11mfi1'1J1ru 1 'Um'if11ilf'i1 fl:::LL '\J'\J
LL 'lllri..:iiu)J'1
F1ru:::m'i1Jfl1'i~l'lfl1'ifl11:1.l~ f1'i1J'IJ'1tl'i:::V1TU /ri1i1nu1m'ivi-r'l'lv1mu!'IF1'1 " . .... cot c:: .... 1unTHQ\J'll'illJfl
"i1\J 'i11Jiu:i,ia '11 fl fl1'i'i1v.:i1t.1i:.1afl1'i ~ 1L ilt.1..:i 1t.111111J LLi:.J utli]mifl 1'itl 'i:::~1U'1\Jtl'i:::1J 1ru
. " fi1'1.:1LL~.:J~.:J
f'l ru::: fl'i'i:l.l m'i
~\ilfl1'ifl111J{ "
'IJ!l.:iri1il'fl/nu.:i
WLU'\JU'il~D'\J
LL~lil.:J11.Jf'l~.:J
fl111J~l1l 11J " .J
LL1.J1V11.:JV1
rl1'1111.J\il
iiui:.i'\Jm'i
~Vlfl1'il'l111Jf "
'IJB.:iri1il'n/m1'1
..I 11l11J LL 1J1Yl1.:JV1
rl1'111'U\ilLL'1\il'I 1 u
f'l~.:Jl'l111Jf
u ..
f'l(j.:Jfl111J'i1J
ti.:iritl'i:::flt)'l.J
LL'1:::'iUU'l.l'l.l!1111J "
itJrl1'1111.J\il
1J111l'i~11.J
(itlrl1'111.J\il t(i)EJ
f'lru::m'i:wm'i
~\ilfl1'iA111Jf "
LL~lil.:JVl~fl!1'\J
fl1'i~11J
n'ilfl'i'ilJ KM
Day 11l1:1.l ..I
LL'\J1V11\IYI
rl1'111'1JVl1'1Jl'l~'l
l'l11lJ{ "
vi°1LU1Jfl1'i
n'ilfl'i'i1Jl'11:1.J
ua:::u'11il.:ii:.ia
fl1'i~1L U'\Jfl1'i
11l11JLL1.J1
Yl1'lfl1'irl1'111'\J\il
1ul'l~'lf'l111J~ "
fl'ilJ 1 ~A111Jri1ri'qinum'i~1L ihm1'i~Vlfl1'if'l11:wj (Knowledge Management) L ~!l 1-ll'L U'\J
na 1flri1ri'ru 1'um'iw~u1t1..:ir1m 1 tl~L u1"11m v fl1'i L U'\Jti'lri mc1''ilo1EJ :::m:w~r11V11.Jlil 1 uLLCJlJ v "
EJY1u!'11'1(;]if1'i:W'IJ'1U'i:::Vl11.J ®o ll ~.:i-d L~'il 1~iifl1'ioU'l.JLf'l~u'\Jfl'i:::\Jd1.Jfl1'i~\ilfl1'il'l111JfaEi1.:i ' "
L llm:::vu~1~'1t1.:iri'm ~.:ir11V11.Jlil 1 iXvi flri1tl'n/nt1..:i~1 Luu fl1'i (;]11J ui:.ium'i'11il n1'im1:1J{ 'i:::~u . " "1'1un/nm mlJ m!lrnL '\JTV11'l/'itl LL uu~flru:::m'ilJ m 'i'1 lil fl1'irn1:w{ m:w'llath:::vi1un1V11..1\il
" "
• J ;
f'i1afiu1EJ
v v
i.h'Vli!n~1:S1vi
~1UO/ov.:i~~lJ~Vl'!lulJ
C.i'101'ltJljim•ntJ
I'
• nTitffu.tJ1.:im::rntJ.:i1tJ/~(;ln.J1tJ1i;im'llJ 1i;i~'1\l1mm~~\J1'llv.:im'll1i1Li1tJ01'l\J11lJLL~tJm'l
:5'vi01'lm1lJ~ ~1un/na.:i tJ'l::'il1u.:iuth::mru "
~ fl::LLU1.J
LL'Vl~'loV'ill.J'1
flru::m'llJnTi~fl01'lfl11JJ1 nw-imtJ'l::vnu /ri1i!nu~'Vl1'l'Vl~'•'W1n"ilJfll'l'1 " . ...... d &I
1liD1'lLOlJ'!ltl'J'1
. 'l1U'l1lJoV'ill;J'1\l1n01'l'l1EM1tJ~'1n1'l~1Li1u.:i1u(;l1lJLL~utJljimn1'lth::~1tJ.:iutl'l::mru
.. lJ'VlL 'lEJ\J'!ltl'I
ri1i!n/nv.:i
tJ lmfuo
tJfotJ1.:i
m::rntJ.:i1u/
~llll1.J1
1.J1\;Jff'i'}lJ
l1i1LU1.JD1'l
tJfotJ'l.:J . m::u1u.:i1u/
'W'lll!'IJ1
1.J1l1lm'llJ\J11lJ
LL'IJ1'V11.:Jvj
rhvru111
'Vll'lt'lmtlljim
\l~.:JLL'1::
tl'l::Lilu~a
~1LiltJ01'l
tJfotJ1.:i
m::mtJ.:i1u/
~\ilJ'IJ1
u1111m'llJLm::
fl11lJ11111lJ " ..I
D'ltllJL1'11Vl
n1'Vlu111
\;11lJn"itllJLL1.J1Vrn01'l~\ilJ1.J1flClJf11'1'l01'llJ~'V!1'}~\1101'}fl1flrfj (PMQA) il.:iLiJu1~'11'1J'l1'lJ01'} . , .... , 1 i:f fl11JJri1~q.Jnu01'l'VltJ'Vl11.J '11tltJVlL~EJu 01'ltJ~im.:i1uv El1.:i'l~uflvuL ~v 1~'1i' mJa
'11'l'11.JLVll'l~ri1A'ru 'lh1tJ'101'liLfl'l1::vlLYivtJruth.:i EJm::~utJ1::~V1fi111'1'lm::u1u.:nu1~~ ~ " '
f11lJL'VllJ1::'1JJ '1ul'lfl~v.:i 'lv.:ifoLLa::vivU'11.Jv.:ifl11lJ\ilv.:im'l'llv.:ic!fou~01'l'IJv.:i'V!u1EJ.:i1u "
av1.:iLv11Vfu ~.:id 1u01'ltlfotJ1.:im::uT1N1u/~llllmu1'i;im1lJ J'IJ ~1Lllu\ilv.:iH'm'l~VlD1'l f111JJ1' (KM) L lltJLfl~cNri1Aru 1111m~v'V!tl1EJ-nu 1i;1m~v~1JJntJL ~vtlfotl'l.:im::m1.J.:i1u/
" ~ ' ~Yll1.J11.Jl\;J mw LL'1::V11'1'1'il'I 1 ir.:i1tJL ~tl LL'11.:J'\111LL1.J1V11.:!/LL lJ'l.Jvth.:i~~ LL~1,!1.J '\llU1EJ'l11.J\J1tl.:J
11i1L i:iu m'lmtl~'1 LLa::-UuVin 11.Jfl~.:im1lJ~ L ~mnuL lJ1.Jfj1'1Jm1JJ1''1Jm')l!tl1EJ.:i11.Jv81.:iL llu , '\I ... , 'U
I '
rhi..:ia1irn-nu'Ufft.l".i~vrn..1~ (9)~
~ I ®ctbct
L~el\I LL\;).:1~\lflru~vi1..:i1u~~fl1".ifl11l.Ji' a1Ufl\11'U'll'1D".i~'V11'\.J~ @~
!'11 lJYi' fl ".ilJ'Ua't.l ".i ~'Vl 1'\.J 1~ fl0 1'Vl'\.J ~ 1 'If 'i1fl11i1Li1'Ufl1 ".i~ ~ fl11 fl11 lJ{ (Knowledge "
Management: KM) ..tTvr..:iel..:irim L~el-U'ULfl~el'Um~'l.11'Ufl11~w.i'U1 cim~~'ll'lh~~vifim'l"lflT~~~m1mrim1:1Ji 1 um1't.11''ll't.l1..:im::'\..11'U..:i1'Um:1.Jm".in'1 LLa::m".i'11'1..:i'11".iA'U1' \;)fl".i".il.J 1 tJmTt.l:!ji.Wi.:i1'U elci1.:iL llm::'ll'\..I i!'\.J
L ~el 1 ~m".ii;l1L ilum".iv\'1'U~ ~m".irn1l.lfl m~~'l.la1u fl/flel..:i \;\1l.J LL uTvn..:iVi' flru::m1:1Jm".i "
~~m1m1lJ1' m:1J'IJa't.l".i::'V11'Uri'1V1'\.J~mel'll LL '\.J1'Vl1\ll.J11'1".i:ti1lJ H v\'1 CJf111m~ t1'll1'elci fl".iv'l.lfla:1Jm::m'Ufl1".i " ~ . ~~fl1".ifl11lJf L-w'el~WJ'U1LLa~tli''llL't.l~cimlel\IAfl".ieJ'1U1CJ:: (Turnaround to Intelligent Organization)
" " v
ua ~ '1U '\..I '1'\.J 'U fl11~WJ '\.J 1fl rum-w fl1",j 'll1'Vl1 ".i~ ~ fl1 ",j .fl1 fli'fj ~\I'll el LL\;) \I~ -!!fl ru::vi1-:i 1'\.J-:ij ~ fl11fl11l.l1' a1tl' fl\! 1'\.J • , ~ \f
•I .,j 1 .. '•I • ., .,j ., ~ 'IJ'1 u".i~'V11'U'Vl @~ ~CJlJel.:lfl u1~f)el'\..JLL'1::tl1'U1'1'\ll'\.JTVI ~-!l'U
G>. ~'U~'lll1":ifl1":i~~m":ifl11lJ-i° 1::~u~1Un/fle>.:i i1el..:iA't.l'l::flel'l.ILLa::V1u1~m1lJfo~~'lJCJ'll ~..:id v "
ei11nil'lllu1Vi
. @. Yi'11".i!U1LLvl\lvY.:!flru~vh:n'U~~fl11fl11l.J{ a1Ufl\l1'\.J'lJa'!.h::'Vl1'U~ @~ l'l1l.JLL'U1'Vrn~ri1'Vl'U~ ' "
~. ihumrrnua~'1il'll'1'U'U'Vlfat11mLYivm1~1Lu'Um".il'l1:1Ju.i;.ium1~~m".if111:1J~'lJei..:ia1i1fl/m:i..:i . " m. L'11:1Rt1'1..:i'IJi' ru ri'1'1..:i hL ~CJ~ \IL'111l i;.i'1rn)u1 ~m::u1tJm".i-:ij'~m".im1:1J1''lle:i..:ia1tl'fl/flm
~ " ihb~~'Vlfim'l"l Lrn~m".iaLU1'VllJ1CJt1ci1..:ifl".i'lltl1'U ,
e.i.:il'lth::mru
(9) . ~el1'U1Clfl1".i~1'U ... ........ .. . '
® . .:UmJib~t!'111J ,rn.L .. ... .
'11. ~fo~~ l.tvl1Rh1.N11J .. ...... .
U'l :: Li1'U fl ru::vi1..:i1u
flru::vi1·:n'U
flru::vi1..:i1u
flru::vi1\11'U
~
I I
- l!J -
l"'1J1'l.Jn1'l ,
tl1'U1'1V1Y1Vi o .ct. cu o QJ V o ClJ ..Jo
(j). ~1l 'U'Ufl1'llil~'Vl1ll~'U'1~fl1'Sfl11l.J'l'1JV\1'11'Un/mN V11l.llL 'U1'V11·rYlfl1Vl'l.J~ ,, l!J. ~~fl1':ifl111J1 a1un/n-v.:i ,,
0 - d 0
rn. ':i1f.l.:J1'U~"fl1':i~1L 'U'Ufl1':i V111JU. 'U1'V11.:J'Vln1'V!'U~
<§'.'.. '1~UtJ'VIL~fJ'\.Jn1'l~1L ti'Ufl11~~ fl1':ifl111l1"1.lti.:ia1i1 n/mi.:i LL~d1J..J'1':iU'U'VI L~f.l'Uf11':i , ,, ,
~Vlfl1':ifl111J11::;~'1Jfl':il.J ,, • ~ d d1 ,,..,
tr. mL'U'Ufl1':itl'U 1 V111J'VI Vl':itJ1Jtl'UVllJ1fJ
~.:id ~-:JLL~UV!tlLlJ'U~'Uh_J
.... d ~.:i ru 1'U'VI
(. .. ... .. ................. ............. ...... ... ...... )
~'U1V!11fl1':i~Vlfl11fl11lJ1 a1i1n.:i1mm'l.J':i ::;V11'U~ (j)~ ,, ,,
0 1 QJ
611b'U1fl~l.J'U 'U
f-11"~fl"ll.i'!J'1'1J"'i:::'Yrru
.yi 4 .;!~ I l!=iC::.,G:'.
l'l11.1P.1i~n"'il.l'l!~\h::vnu -ct 'tl GJb<i'.ctfi!:J:t";)l!> fH·fovi l!Jli Wf)?'l~flltl'U l!l<tbl!i 1~L~~~i;T~ flllJ::m'illfl1'i~\YlnT~fl11lJ'i ml.J'11'1tl"l:::Ym• Hmh J'IJ
" L .jEH'>1flii Aru::n"l'iL n-:"'i'U1.:J "'i1tlln~m;u Bl £!H'!lf\1 'i U1-l'i 1ti1~-rurn 'lu ~~~~ 1 ~~1"l-:1
v11 u.\1u~1~u.i1.1.fi::iin1'iL tl~ tiu1.1.tlti.:i hinv ·wa.:in111 vl'.:iJ'U L ~ti 1 i.lm'lvi';L \l'Uf11"l~1tJrn'i~~m1l'l11lJ~'tB~ \1
flW"am..l 'i!:'Yl1'\.il iJ'J L tJ!il1t11'111lJ l~ tl'UfaEJ l'l"l8'Ul'HUJ fl'i!:'U1\Jn1'i~l'>lfn'if1"llloS LYl CJ~~\11fl'ilJ'!lr.tl'i::'Y11'1.1 . ~
1~lU'Jci~"1mu'l-i.:in1'iL~f.l'U~ 1.1.Ci::a'li'ul'!'l.J'Uf11'i~t'll'lrf'lrui11Yif11'i1J~'Vl-'i:5'1i1ni'im!"1~~ ~~'IJtie.JnL~n~1~~n'il.I "' 'I "' ~
'11ftth::vrni Yl -u S1t>G:'.ctfi!:J~l!i fl-l1'uvi ~~ YH\l'!~mm..1 l!l~~l!J u.C\::u?i.t#.~t'lu.::m·rnm'i~Vln"'ifl11J.Ji n'ilJ'!lfiU'i::'Yl1'1.J'qV'llllll.i 1"rniia.:i~'!..l'i::fltJUUCi!:B1 \.n\lVIU1~ ~.:ill
ti'5u~rrn.i•1mtl'i::'\111'1iLthJ~U~'Vl1'i~~fl!'if'l'J1l.1' (Chief Knowledoe Officer lll~U \1 .. j
CKO) mU!iflth::'Yll'U
. .,, .. £!1YEIDJ1YI
W>.ti1mt1m'i ri1nti llluauCi::G1lllvi11JCJn111'ivi-;L\hiru"tlNF1ru::m'rum'i~9lm'iF1T"l1.1~ \1 "
ID. 'ii'1T:iru:tiu~m'in1'\.1\JV1'!le:J'Ul'IJV1 liJ1V1111t1u.a:mmv;1.:im~:;j°vim':iFl111.l~~::: ' "
1J.t.1um'i.r~1m~P:11~-r~-Yiem!uauu\l-s:::L~tm'YliiP!1'1V11 mmf!\J'i:;'Yl1t.: " ' '
~B~e:i5u~~-irm~m'5
'j"e)~F.JEu~il1v:S':!1 m~
~uu CKO 1;,-1u1-wu~m'i
lU\I CKO ff1~-l1"..il•111m'1
0 " 4 "JJ",.iTil".'1\1111 ,, ~"' ,,. • ' .., .. · ..,, Q. ..,.; 0 .... ""' .....
G1. l ,_,fll'L ':i fl'e'lU.f\,_,'UlfHltl ~ UC'l1Ci.;j11JY. 'i\JCJ\il'tl fflJ ~ YlBVl1l U'Ufl1'i~(;1f 1'; fl11l.i~
~n:1Ju.i.n'Vl1.:inT~~lilm1m1l.l'i nn.i'U"th~vnu " l!:l. 01nu ~u.1:1 u.r:t::~vwnuc.ir:tm'l~IL tii..;.::1u~~ n1'if'!1111i'1.J!l-l'Wtbn·n't. h1C11c1
. .. l!J. flru::m11101'i~ ~ m1fl'l1m n13.111m .. l'i ::vn'LI i1 mfl th:: m:ru uc.:: tl1m "·vrLi1iii 'ii'~i'.i
" tHfl1h::m)'U (i). tJ'tl-1u1t1ni~a1'7nWmLf:l::l1\;,ll,J')
" h ~rj1u1fJn1':i'11tl'nu~m':i'Vli'1•m1muflPin
~ '
<t'. ~6,i.nvn1'i~'ltl'n~'l'i1'1~1'llimn1'il.JLlf:l::il'irT1v.tn
iu. ~tJ1'UlE:f1'l'iflcNn1'ib~-ua~:::U1lJ:ii
'li. u1mu-;iJvi L'Vll'itit1n
~ L ~fn"!ll f'~~1'Ui f'l1 f\ 'i"il.l'!lni.J'i::Yil'U
(;1'\Jfl1'l'l~vil'UJLWl'1-ltl1LLf:l:::'11>lfl1'ltl11tft~,'Uvj~l.Jtl1 ' a 1-J f'Fll'\J'!l f:ltl'i::vm. ~ <ill!>)
:hwn.rn.i':i~ll'l::V11'1.iv! u)'l!l
;1° 1,j f1\J ~'\41')'Vl~YW 1 n"i'Ufl fl" . co<. ~EJ'1mvm'iamu'\J~VJ.1u1m'i"!l'1th::vnu
~ c e mo. 'U1~Cl11'Utl'Vltn L'l1~f'l1
ti tl'l'\J1 em 'l(hU1Ll'l'i 1::v'U 1tit:1ei " fltl~LLtJ'U~J't.
(i)G>. tnvlw.,m) n'1hiv " '
ej'ti 1·.mJ n 1-;-cbi..1m rvrn.1 " ~'1tl'n~V-J'LflL1:v1'4-nl1'tltm11vL~
./ @ll!::i. '\.11fJL"1m.!'ti ~~l.J'Yl~Yifj ..... Q • • .ca., < ':;' C;JBl~1tlt11'l~1'\A'U5:::l.J1n1lf1~1~Y'1(11'Uf.'l';N\.i1
~
rl1~n~~vn~~~lll'i'4-.u."~f:l!lt1~'Vl<11 ~ ' v l
'-'>'11. Ul!'J~1lilit; Yn'!1'11N ru
~B1\l'l~Jfli'.i~1\ll{vu.1;'1~~~.itr~1'\.J!Jl'!1n~1u " <> - _..., ... ~' :.,.:~·; · -.: ~ ~ ~;1::::l"lt;oU'Li;
'it1~\J-s::l51'Um111m'i
'ia~u1::~1un'i'i~n15
@lit. ~;~'!)"'£ '~~ U.4'1'U~\Jfl
c'.i't51mLJrn"ia1-uiP11n"i'll.i ... a-i'\Jn-rn.t~Cl\J"i:::Y1 T\JY, ~
-.;n -
ett~. U1~1'!'l'lll C'l1 f11." .,
-X1"l'!..11rh;iJ~V11"i~~rnnl1 ., a1uu~~1"i~~n11tl1u.a~u1~"~n~1
ai1in-nu'!!C!\J'S~''l1'Uvi ti\(il
v1 \J1"'ll~ml'l 1.11.iiii.mi Gl ' •
~ v ~I ~ i,,1V1u1-..1vEtY5Y'navi'l
~1tJV'Vlfit'\1~'Wl11.lCl:ll.J19l'Hi1Ul Vlfl L i..:fa8 ' -
Pl'\JVl'Vll'l fo 1ciu'11'l~'\JLY; l"!u.a:.:: rn'S~'il"T'l "
<tl~ . u 1.:i"1To1mru '11Yl'iN
Uf1l'll 1 f11Wl ·n~ a EJ\JinEJ 1 u'!i1m qjn1"i Yi Ll'li:I
mii.J~"i1'1~B'\Jfl1ti L 'U '
(i)~ . 'U1.:iu'\Jviv-i'l tii111~11a
l1 n1Lf'l 'l1:.::,h.11ui..n ~mf'.~ ui:.iu•51-u 111~ rn'SViL!"i:I
mil.J~liUU1"i~UU'U~m"i . loo. tJ 1 EJ5'U:.::Pin~ 1m'11w
-X1 · .. n!1c:J 1EJi Lrl"i 1:::,.; LL~m.J1EJ\J1Vii "1
I "" , ,..
.~ :i-w · ; ~ ?"i': ,~ .. : ~~uJ-10
nu"~•tiu~ -;u
~Cil . u1"~ 11wlJ-riqJ1V'l1 'tl11i'lil1VI
~1'wu1.:i1u~-srn<J
el 1 tJ\J~Vl1"i'*11iJ ntM"i1C!~
l!>ID. ~Ei1u'H:.tm"i'11un~n.nvii'l'lu1 mu11Aci " . l!lr;n. ~r:i1u1 rnw~?!Tud1v'Vlt:1V1mf'l t 'Ufa~
ua:::'\J1~n"i"i ~'!faiJ"i:::r. 1u
~n1u'U~vuu1 n1"i'!fciiJ"i:.::Yi1u
loo:'.. 1.J1"C'l111.JfllRl L1ti~1.:i
i! f1lLf1"i 1:::i.1'\.l LEJ\J1tl U.1."::: U.tJ'IJ'ti1t.n '1J ff1 'S
f1~l. ~l'l.Jti 'l"i~'U'UU~'\'11"i v " 'J ':'\ .., ... i!:lci'. . \.·n v;~1 -1r. 1 ; 1;..n::iu1l.Jfl'ltl'U 'd 1 1 tH1 .:; ~ v1n 1 1A11i: -;:
'11ttl:{91J\l 1Yl i'Ym1 fl'iti1'lflf1 '
m"il.ln1-:u.'i'l:::
Lai.11\!fl1"i~11J
f)'j'Sl!ff1'SUCI:::
141~ffl'i~11J
fl'l'S1m ~ "iua:::
~fl'TI~1l.J
" . i:,:•tf~F l~l'l'!Jff:"i ., '
l!i':i:> . i1nY1~~1'J1r.-:\.lf'lf"ifl "i::~utJ!ju1Jft'1"i.ff'Uhl iJ1V~flB'lJ'ilJIY11'JtJ'1flU'1::~~nl"if.Tl~~
a11J~~'!J1Vl~~~ln"i~~f'I~
~1i1nu~~15Yl~~v1n"i~l'tf1'1
0 fl .cit tl1Y15ljlln'Vl
..
<» . i1vTHu1ri1wuvi'!lciu L '!llil L u1V1mr.1 u.a:::u.tJ'IJf11'i~lilfl'l"i1'111lJ1' ufl:::u. tarn\l rn"i'5°vin1 "i "
rn1lJ5n"i11ta\J"i:::v:1u Li'ltHJ~u=ivi11ri-:"i~~rn·Hn1lJ-i (Chief Knowledoe Officer Vl~u Cf\O) -n'11"inn1i 'U " '1 ~
f1111Jl ~'IJ'!!Cl'U
\!). vi1L u u ni"i.r Vlfl1"i m 1u~'!!Nm1J'!l elth:::vnu u." 111 n~1'!J~iil rnwh L iiu~1ulil1tJ u.tJ \J " rn"i~~m"im1111'u."::: ~.mn1"i~1Li'ltJ.:i1tJ't!B~f'lt1J:::m"i1in1-sYltfim-O'tNt'l-1crt.1~V111m"i'1~n1"im1lJ,.')'l"i1'U .. " ~
""· 'i'i'11"i u.mamrn"il.I u.~~i.:?F: ru:::Vi1~1'U/Rru::: fl "Vi Jrn 1 "i L ~alJt>\JV!l.I 1ii 1iH'uii l'i'!l tl'U - .... "'.o..' - .J. 0:
0'1n"i 'SlJn1"i1\llilfl1"if111lJ"iL\'llJLIJllJ ~1lJVlf11Vl'\.I~ "'
cf'.. ~1LU'\.lfl1"i'~'U ') lil"11Ylqti=i'Vl""ifl1''l<illilfl1"if111lJi (Chief Knowled~e Officer Vl~ll CKO) l!Vtmmv
~ ..= ., .... Yi.:iu ~-lu.Y'luuruii'.lu~uhl
i~ ru 1'tJvl '-~~ 1i fl'i11'tlJ 'lVt lmttn:i'.
.. :· -~· i
ti5'U~fl"i2.!'!latl"i:::m\J
&/77?,,;:7 .,.~·-"'
...
' .. fi1fl'·u=t1unu;'M11~11n11u1ua::~"ni\'lt11
fl O!> /mcrbQ'I
L~il'1 u"uf~~tJi'M11m1~11011A1111i (Chief Knowledge Officer 'Vl1e CKO)
LLl\::finu::fi1~1\l~fln11A11:uf (Knowledge Management Team 'Vl'!e KM Team) ..,, ., ~ .., r -g1Un'U~'M11~11n11u1ua::~\'ln1\'IV1
Ms.1fli1K'1ri11!nu~V111~flm'nl1~::~t1ni,-im ~ o<i)~" a'11\l~ '110 11l)t11~mvu "d'.b<i)
L~tl-1 U~'1i'1~t1~VIT~~vi011t1111s.1f (Chief Knowledge Officer ,,,;e CK<?) u"::P1cu::,;1'11~fflm1fl1111i (Knowledge Management Team 'Vl~a KM Team) a1i!nt1~V111~~m1t11u."::~,-in1Vlfl1 U\l
L ~at \1011~1L uu011~Pln1'lP1112.1f L uul tJmhdh.J1::~'1fifl111 ~'1"llt>flmftnfli1i'1~11!n ... ., t .. ...I ..,.. .. .~.,- .,
\J"SWl"S'1~fl1'l1J1LU'lt:~'1f'l1'VIV1 \II o~d'.b~ "'11\J\ll 010 'Wt)111'1n1V\J "d'.bm U":1UPl'1'1'1~\J'l'Vl1101"j\lfln11
A112.1f (Chief Knowledge Officer Vl~a CKO) ua::P1cu::vi1'111J~fln1'lPl1111f (Knowledge Management
Team ma KM Team) ri11!ntJ~V11'fflm-ni1LW::f?VlO'!V1V11flVifo'1~th::ntJ\JU.atE1tl1~mJ1~ ~'1;l
<il. ~ a1\l1fl01'Hh11ntJ~Vl11~fl n11J1LLa::~\'I nivt f.J1 L U\l~U~'V111~fln 1 "jFl112.1f
(Chief Knowledge Officer 'Vl~a CKO) "ll'iHri1i.Jnu;V11'l-;l'flm,J1ua::~Vlnivtv1 lfltd'hh1J1\IV1U1vl ., .. .., ~
!'1112.J'lU~l'l'rlEltl ~'1\l
<i).<i) t\11'11tJ~n~1 u.u::i.h D11J1fl011 n1t1'UfJUa ua::~V'lm11~a011i;;1LU1J'11\l 'Ut1'1flcu::,\'1'111J~flfl1'lf'l112Jf (Knowledge Management Team Vl~a KM Team) "lltl'1~11!nu~V111fflm11.h ~::~vtnitil.n
Ci).\!) i;'31,.N1'1U'l.J'1'41J'Vl;'Tm1m'11'1') LLat~UtJ,.::2.11cu tum,.~1Lil'l.J'11'1.J~11Jn11~i;)n1'J
G).c;n ~a'111 ~flU.'1~uu1'V11'1m1~111m,.m111f 11mf'1t'i1ilv2.1 1'111.Jti')11ln1math::V11\l
m.c.C U~'1~'1f\N::vi1'11\lL ~" Lii2.1 L i4fl2Jtl'Ui.12.11fl1 \1i'u~vi'rlt1'1.Jn11~1L iltJ'11'Uthin1'2J
~. t11cu;vi1'11\J~\1lfl1'H'l112Jf (Knowledge Management Team 'Vl~fl KM Team) ,,,.! ..., - "' • .... .... -... 1 • ., '-'.., 8
'UD'1.-i1\JO'U1Wl')'1'1!n1')'1J1U.~::f!Vln1'VlfJ1 1ltl'1fl u')tfltJU U.~ta1'U1lil'Vl'U1'VI "'3\l
114e\J1:mou~ • ~I ., ' Ci). 1.J1E.lti1fl1 '1'Ut ~N~'Uq
~\.Rni:;1a11!n'l.J~V111~Pln11J1u."::~vtni'Vlv1 "· tl1f.15'12Jfl~ 'llil~~
~\.Rni:;1a1i.Jnu;1111~Pln11J1u.a::~Vln1Vlf11 - ., ... .., " 01. \J1VU't.Pl'rlf.I fll1tltJ1J"
~\.Rnt;1a11!n'l.J~'V111~~n11tl1u.a::~vtniV1fl1 . "' "' il1\J19IDJ1J!
t \1fli1tJ;ni:;1 u u::t11 u."::;JEJfivi L "1ut 1Jfl1"l~1L ilu'11um,-~fln1'm1lJf u.riP1cu::vi1~1u :3'flm-,f\1111f (KM Team)
- l!> -
A/. I ~
Ci). ~a1u1vn1,a1u~'V1Gfll1a~1 v v
"· ~e1u1un11ri1utJ~.,,,,,~fln11u1 '1'1 . €~1u1vn11ri1u~'Vlni'Vlu1
a:. ~~1u1vn11ri1utl~'lltll4~114,n"tt1 ... • . ti .., .. ct. ~a1u1um1a1um1i.i aavillm'Uau v ~
b. ~~1u1vm,-ri1um1t.U,j1'11atli-::'Vl11J v "'
vl. ~'51u1vm,-ri1ut1-s::maiLF1'51::~amu01,-ru,j1 ~- ~E1u1un1'5~1JU~'Vln1'VIV1'11atl'5::'Vl11J
.. I
Jl1FIL~tl'1tl\J814
~- ~v1u1vn1'5~\JV~'Vlni'VIV1'11atl'5t'Vl1\J ~ ~ ~ '
ll1Fl'1t:1'\J£ltlOLilU4L'WlJfJ9\tl'\Ja14
(i)o. i'Ml1aci'lil'Vlflflt1~m'5t-tt'J1'11atl1:::'V11uY1 ct (~nf\~t"1qj) ri1un1,-tfJ1'11atlcs:::'V11u
(j)(j).m.,,,1!1u1u~'VIGf111a"{n11'Ui.,,,1,-~vin1,-J1 a1'\J~'Vlt'5fll1a~i
(j)i:>. \11,.,,j'1~'.J1ui'1JU1f'lWl'l1T4n1'5'U~\11'5~fln1'5
a11J~'Vlt'5Pl1a'1i (j)Q'l. m,_,1!1r:J1u~fl'11ULLat:tl'5:: L1i\J~fl
' , a11J~'Vlfi1'11a,,,-., ., .. 'I ., ~ .I
(j)a: • .,,,,,.,1J1H1V'1f'la'5·nn'VI (j)
I .. _,,. " a1\J'U'5l11'5'1'1n1'~u1
(j)ct. '111i1u1u1v~fla'5,J1i1 ~ I .. ., " a11J'U'51"1'5'1fl0Tl\J1
(j)\;;). \11,.,u1u1vi'1l1J1n1'5'U~l11'5~vin11J1 a1utJ~1"1'5~'101'5J1
(i)V°l.\11,.,1!1r:J1vi~vua:::~'Vlni'Vlu1tl'5::~n~
ft1\J~'Vlni'VIU1
(j)~. '11l1U1~1UaTU11JL'VlfllUa::-wmmruJ1 ft11J~n1'VIU1 ~ ., ' " m~. \111"\J1N1Vfl::nauua:::fltull1rnh
ri1u~'Vlnivm1
~o. \11,.,u1~1u111'1'5_!11JLFl~a.:ijja~'Vln1'Vlv1 ft11J~'Vlni'VIV1
i:>W). m1"u1~1uPifl'11lJua::vm1n'5ruamum'5ruJ1 a1utl'5::111aiLF111::~ao1um'5wJ1
'-'- -~- "' .'I • I '"' ' ' ~ v~. w '1"'\J1N1U u,tlJ1flLLflZ1Lfl1"11Zl-U'IC11tln17fU'\J1
a1u'lh::i.11aiLf"l"11:::'1amun11ruJ1
tl1tt'51\JFI ru::·th~11\J
'5t1.:itl'5::G11JF1ru::vhnu
"itl4'll"itfi1\JFlfUt~1.:!1\J
-Stl4'll'5tfi11JFlfUt~141\J
-Stl.:!\l"itfi11JFltu::~1.:i1\J
"Ia.:itl"Itfi1uF1ru::~1.:i1u
1a~ih::1i1\JF1tut'Vh.:i1\J
FlfUt~1~1\J
• Fl tut:'Vl1~11J
i:>'1'1. \11,.,1!1 ...
- '" -
l!:>i;n. \.11viu1r:J1vt11'ut11.:i Lfl'l.:Jtn'l'!l"tl'l:::vi1tJ
a1tJtl~tJt11.:ii11~.:i1'm~n
l!:>a:'.. \.11viu1~hm.h1.:i1'mns:::utJ'!l"tl'l:::vi1tJ
a1tJtl~tJtl'l.:Ji11's.:i1'm~n • • "' .... 'I 1".r ..1... . ti \!)ct. V11Vl'U1w1Vfl1'l '!IVi'U'VlV\1'U'!l'1 'lt'Vl1'U
a1tJtl1'tJt11.:ii111.:i1'm~n
l!:>ti. \.11viu1r:J1vimm'll.I . ti ... ..i
'1!1'Ufl11l.I '1CJVlf1VL"tltJ'U
l!:>crl. \.11viu1r:J1 v1 Lfl'l1t~ U'1 t9iV\~1l.IVi') ~n'l'll.IL ~'U'U . ti ., ..i
'1!1'Ufl11l.I f1CJV\i1VL"tltl'U
l!:>~ . \.11viu1r:J1v1~vm'l1itl1'!1'1tl'l:::'Vl1\J ci1tJn1'l1itl1'!lf1t.l'lt'Vl1\J
\!)~. \.11viu1r:J1v'1fi1~m'l1-h'tl1'!1'1tl'l:::'Vl1tJ a1tJn1'ltiJ1'!1'1t.1'l:::'Vl1\J
i;no. \.11viu1r:J1mi:.1mLVi'im'l1iJ1'!lf1'lJ'lt'Vl1tJ
~1\Jf11'l1-h'tl1'!lf1t.l'lt'Vl1\J i;ll(g). i1viu1r:i1m.J'ivi1'l.X11t1
i;n\!). i1viu1.:i1'Un'lm'l i::J1vtJ~V11'l.X11t1 • '"'"· \.11viu1.:i1\J~'1fvi r:J1mJ~m'l-k11t.1 • met. \.11V1U1.:J1\Jfl1'lL~\JLLf1tUty=ti i!J1vtJ°1m'l-k11t.I
met. \.11V1U1.:J1\JtJ~Vl1'ltJflfl'1LLf1t'111'1~fl1'l i!J1t1tJ°1m'l.X11 ti • i;nti. \.11viu1r:J1mJ1'l.:i1'ni;1\.11.:i1tJ •
a1tJt.l1'tJtl'l.:iti1'l.:i1'ni;1 ' ' ' ..1., T ., "' T
mcrl. 11VIWE.IL'VI il\J1f'l f1 Vl1 VltJLVl\J
iJ f1£lVlf11'Vlt11"!11mtyf11'l~ Lf'll;
a1 \J CJ'Vl n1vim '
'"~ - \J1E.1'1ffnVi'l \J1flflij.:i
iJ f11'!11f11'l Lf1~ 'l'!l1\J1 tyfl1'l~ L !111;
~1\Jf11'l1itl1'!l'1tl'ltV11\J .. '"~- \J1.:J'111\J'tJ\J1'1 \JCJ.:JV\
' ir n 'l'Vl ni 'Vl v1 tli) llii m 'l
~1\J'l'Vlf11'VlE.J1
Ci'.o. \J1.:J'111ilty~fl1 lJ'1'l.:J1;
,r f1 £l'Vl f1i'Vlti1tl ijtJ~ f11 'l
a1\J'l'Vlni'Vlm
CJ:'.(g). mvum -itJtilJ ' ' ' ..i •
'U1E.J'tJ1.:JLfl'ltJ.:Jf1f1 'tJ1\J1ty.:J1\J
a1'U'Cl'Vln1'Vlv1
f)(1Jtvi1.:i1\J
flru::vi1.:i1\J
flru::vi1.:i1'U
flru:::vi1.:i1\J
flru:::vi1.:i1\J
flru:::\'l1.:i1\J
LL'1trn'll1\1fl1'l
flru:::\'l1.:i1mLf1:::
fl'1Jtvl1.:J1\JLL"t
~·tb t1Lf1'1J11i fl1 'l
ct\!) . 'U1.:J'111 ...
~.., ~ --tai. u1.:i'111man~ru i-m::f)fl
1f'l1n1'!la\J'l::V11ui..ID'Liiin1'l " ri1uu;,_,,.,iflnT1tl1
<i'.c;n. 'U1fJ1i't'\l;)fl td1fJ~'eN
1f'l1n1'!1atl,::V11ut1n'Liiin1'l
- ct -
,, ri1uth::111a1Lf'l11::~'1rn'\Jm'wtl1 .
a::a::. u1.:i'111£J'lru'!l1 Jj'-;ic1d1
1f'l1n'l'!latl,-::V11utl!)'Liiim'l
ri1'Utli'utl1'1th1.:ii'n"tt1 ,.._., ~ . ., ..
<t'.<t:. '\.11fJ11'1'\.I "!l1Vl\JVl1J
1f'l1m1u51tJl}Uiim,-. ti ., ...
'11'\.lfll111J fl'ilflllfJL'l.ID'U ... ., " Cl'.b. i.nunq~ru:: L'11t'\1'116'ffl
1f'l1n1'!latl1::V11uufi'Liiin1'l . .. fl1'Uf.fV1t5f'l1'1 Pl'l
... ~ " a:'.frl. 'IJ1'16'f111J'IJ15'l1 fl1'1'1'Vl5
L~1w'l1n'11'Uq1m'lun'Liii_,1u
~hvu;,_,,.,~11\J
f'lUJtvi1'11'Ut.L"::
~iii1VLi'l't11'4n1''2
.. Ci). ~fl~ 1 Lf'l'l1::~ t.La::i(l\vi1Uf.l'Un11iflm4l'f'l111Jj'tl£J.:Ji'1'11 fltJ~11111iflfl1'lU11.Lflt~'Ylfl1VIU1
.,j "' ... ti • 91111u u1Y11'1V1f'lrutm111m'l-;if'ln1''ff'l111J~ n'l11'!la 1::V11'Ufl1"v1'Ufl
~. fi1Luun1'1ri'1La~11 ua::'1'l1'U'1'4'1Jn-;in11119l111w.iutl~Uiim1iflm'lR1111f '!lwri1'11m.Jim'l " .,j ..
i"m'ltl1W'l::~vimY1m tl1tJ11q L'11"v1111f1'Vln1mJ" H .,1mi.:i;i""111tl1::wuf.laW'l::'S'1t1'11ua1tJe.iam1,)1Lilum1
9l111w.iwfi'Liiim.,iflm.,fr.l111j'U£J.:i5f 1'11 rru';"v11'l'1 flm-n!11.La::tl'Vln1'Ylm
'°· ui'tJtl1'1'il'1~f'l1111it'IJfll~'1fl111Jj'tl£J'1if11!n'U;"v11'liflm-,J114a::tiV1n1'YIV11~LrJ'Uil-;i~,j'u -,111..r.:iL .U1;111m1 t ~tl'lt LV'!lUlil1m::'UtJ m'liflm 1P11111f 111v l um11'!1atl<st'Vl1'U
a::. fi1L ilum1a1tltJV1 L~vu ~rnn1'lfi1L iitH1u~1'Um1f 111 n1'5"fll1111i' LLat'1flvi1u 'IJ1'Yl1'1/ .. ue.i1.m1'5"i"m'lt111111f 'Uf.l.:J.=f 1'11 n\l~"v11'5"f f'I m'ltl1uat~'Yln1V1v1tu'1tifl1 ti
• ... ... _, .., ... tJ ~. fl1L'U'\.1'11'Utl\.I, \J1111'Ylf11Ntm'l1Jfl1'l'1flfl1'lf'l111Jl n'l1J"!lfl 1tVl1'U1JB'U"v1"1tl