949-598-9920 | www.usres.com | sales@usres.com

OUR SERVICES

LICENSED AMC

BPO

REO DISPOSITION

Founded in 1992, USRES quickly became an industry leader for REO disposit ion,

and default valuations. The company’s background in providing a diverse suite

of products, together with the expert ise of i ts staff , continual ly exceeds qual i ty

standards for USRES customers.

We credit our success to the establ ishment of dedicated business units for each

of our services, recruit ing and training the best professionals in the industry, and

establ ishing last ing relat ionships with our core business partners.

U S R E S a l s o u t i l i z e s R E S . N E T, i t s p r o p r i e t a r y v a l u a t i o n s o f t w a r e p l a t f o r m .

RES .NET i s a t e chno l og y so l u t i on t ha t enhances commun i ca t i on a r ound t he

l iquidation of REO, shor t sa le and t rad i t iona l rea l es ta te t ransact ions . We have

deve l oped a reputa t ion as one o f the premier ser v ice prov iders in the indust r y

by focusing on creating a transparent, seamless experience for al l part ies.

OUR STORY

THE USRES DIFFERENCE

TECHNOLOGY

FLEXIBILITY

AUDITINGKeeping the future in mind, we created our own Valuation Software platform, giving us the flexibility to adjust with industry changes

We employ the 3 R’s: Repair the problem, Research the cause, and Readjust practices to ensure greater efficiency going forward

Our auditors personally review each order to ensure it conforms to the

market analysis in that region

CUSTOMER SERVICE COMPLIANCE

THE USRES DIFFERENCE

Our customer service teamconsistently has a first call resolution rate above 95%, ensuring your needs

are always met

“ When looking for a strong provider of valuation services, USRES was an easy choice due to its dominance in the market for more than 20 years. Beyond the com-pany’s quality valuations and ownership of the RES.NET Valuation platform, USRES shares our philosophy on customer service. USRES does not defer us to an automated call center; we always have access to its audit and management teams and receive fast responses to any needs or requests we may have ”.

Matt Dohman, President, Opt imum f i rst Mortgage

Compliance means followingguidelines to ensure your business standards, processes, operatingplatforms, and customers’requirements are secure

Since the company was founded, USRES has expanded its services and

is now an AMC chartered, national provider of valuation services for:

• Mortgage brokers

• Mortgage bankers

• Hedge funds

• Credit unions

• Institutional lenders

• Private investors

USRES special izes in providing the fol lowing product types:

• BPO valuations

• Appraisal valuations

• Reconciled market value

• Rental survey

• Asset disposition services

• REO closing coordination

• Tax service

• Curative service

CORE AREAS OF EXPERTISE

• Extensive Vendor Network

• National Coverage

• Customizable Reporting

• Service Level Guarantees

• In-house Auditor Review

• Flexible Order/Delivery

Mechanisms, including borrower direct

Our extensive and experienced network of l icensed appraisers recognize the value and

importance of the product they provide. We seek and retain professionals who are the most

dedicated to their trade. USRES charts the progress of each report, and every appraisal is

audited by our own state-side, in-house staff of Certified Licensed Appraisers to reconcile

and address any variances. Our proprietary Valuations management platform gives us the

flexibility that most other service providers cannot mirror, ensuring that the technology is

progressing with industry changes. It also enables us to offer a secure and seamless

experience for clients, appraisers and borrowers alike.

APPRAISAL

• In-house Auditor Review

• Customizable Reporting

• Flexible Product Order / Delivery

Mechanisms

• Service Level Guarantees

• 340 data point valuation

• 80,000+ active agents in database

USRES maintains a select group of licensed real estate professionals geared towards

serving the BPO market. With a network of over 80,000 agents dedicated to this product

and supporting BPO products, we consistently adhere to quality and delivery rates. USRES

provides additional chart ing and progress of each report and is the only BPO provider

that maintains our own state-side, in house staff of licensed appraisers that audit every

BPO for content and accuracy.

USRES offers a wide array of services to support our clients in the liquidation of REO

assets. In today’s market, clients require a range of services and agility throughout the

various stages of the disposition cycle. The USRES Distressed Asset Management team

specializes in the liquidation of your assets through efficiencies gained by utilizing our 20

years of experience and motivated staff, class leading technology, and superior customer

and vendor support.

BPO

• Procurement

• Premarketing

• Occupancy / Redemption Management

• Marketing

• Closing/ Title

• Compliance

• Vacant Property Registration, HOA,

and Tax Services

• Service Level Guarantees

REO DISPOSITION