Using the IBM Technical Document Management and … · –ATA 2200, S1000D, etc. End-to-End Solution for Maintenance Information –Integration of IBM Content Management and Enigma

© Copyright IBM Corporation 2008

Enterprise Asset Management

Using the IBM Technical Document Management and Delivery (TDMD) solution with Maximo

February 11, 2008


IBM Proprietary2 © Copyright IBM Corporation 2008

Agenda

Technical Document Management and Delivery (TDMD) Solution Overview- John Snow, VP, Marketing & Business Development,

Enigma Inc

Maximo and Enigma Working Together- Ken Donnelly, Strategy & Market Management, IBM

© 2008 IBM Corporation

Information Management Software | Enterprise Content Management

Agenda – TDMD Solution Overview

Enigma Background

Specific Maintenance Challenges

Overview of the IBM-Enigma TDMD Solution– Capabilities– Components– Benefits

Conclusion

3 |



4

Enigma Information Retrieval SystemsEnigma:

The leading provider of software solutions that accelerate the installation, service and support of complex equipment.

Enigma Creates:Comprehensive maintenance solutions providing critical technical content, with direct links to departmental and back-office business systems.

Enigma Provides:Streamlined maintenance processes that increase equipment uptime and improve the efficiency and consistency of service and support.

Enigma Benefits:Maintenance technicians, engineers and parts managers – the largest job categories in the world.

Enigma optimizes aftermarket service and support.

http://www.aerospace-technology.com/contractors/maintenance/klm/



Enigma — Solutions for Top Global BrandsOther

SectorsDealer

NetworksDepartment of

DefenseAerospace &

MRO

Enigma develops cross-industry solutions.

United Airlines

http://www.1800goguard.com/home.html

http://en.wikipedia.org/wiki/Image:AMGen.gif

http://www.baesystems.com/index.htm



Maintenance Pain Points – Content RelatedAviation, Rail, Transit, Freight and Defense

6 |

Incorrect Parts (cost/ delays) Alternate Part Numbers/ Sources Inventory/ Logistics (cost/ delays)

Work Packages/ Job Cards (delays) Content Revisions – what changed (delays) Multiple Data Formats (quality/ consistency) Undocumented Events/ Mods (fines)

Equipment Downtime (asset utilization) Unique Configurations (serial no. BOM) Unscheduled Maintenance (delays/ quality) Regulatory Compliance (cost/ delays)

Inventory

Capital Equipment Engineering

Maintenance Large Workforce (training/ consistency) Complex Maintenance Tasks (delays) Paper Driven (time consuming/ error prone) Incomplete/ Outdated Content (delays)

Addressing content issues is critical to gaining operational advantage.



7

TDMD – Value Proposition Increase Equipment Uptime

– Engineering – Improve accuracy and accelerate delivery of information

– Mechanics – Fast, integrated maintenance workflow

Decrease Operations Costs– Reduce data management and processing

time – lower costs– Automated processes improve maintenance

consistency – reliable scheduling– Fast, accurate and easy-to-use systems

decrease misorders and inventory cost Increase (Regulatory) Compliance & Safety Increase Customer Satisfaction

Maintenance & Engineering

Revenue & Time

Accelerate maintenance – increase uptimeAutomate systems – reduce cost



TDMD – Information Management

Supports Complex Environment – Many Content Sources & Destinations– Frequent revisions/ publishing – PDF, RTF, Word, SGML/XML– Multiple content dependencies – customer changes on top of OEM

revisions

Supports Business Needs – Improve Efficiency & Quality– Unified infrastructure – faster, more accurate and more reliable– Integrated workflows – streamline maintenance and execution– Automates content validation and delivery – improves quality and

compliance

8 |

Line MaintBase MaintShop MaintEngineeringPurchasing

OthersContractors

10 – 100 Users 100 – 1000s Users 1 – 10 Users

Content Creation Content Management Delivery

OEM – As Designed

Airline – As Maintained

Input to DM

Revise & Manage

Approval Cycle

Stage/ Package Publish



TDMD – Information Delivery

9 |

Task Card, Inspection, Fault

Isolation

Service Info (by Serial No.)

Parts Identification

Task Card Closeout & Maint Notes

Software Downloads (Electronics/ Sensors)

IntegrationIntegration

OrderManagement

Maintenance Back-Office(EAM/MRO)

EquipmentDiagnostics

IntegrationIntegration

Telematics /Prognostics

InventoryManagement

Fully automated workflows drive efficiency and consistency.



IBM & Enigma – Maintenance Solution Footprint

10 |

Maintenance Activities

Support/Engineering

CatalogSpare Parts OrdersInventory &

Procurement

Manage/ Approve

Publish/ Deliver

DM/ CM8/ P8

Maximo

Commerce SuiteProduct Center

DB2

CollaborationCollaboration

Maintenance Planning

Closeout/ Maint. Notes

Configuration, Scheduling, Records

Job Cards, Service Info

Illustrations

Parts Lists

Manuals

Bulletins/ Updates



TDMD – Benefits

Increase Equipment Uptime– Optimized, integrated maintenance and engineering workflow

Decrease Operating Costs– Industry proven solutions based on modern IT architecture (COTS,

SOA, etc.)

Industry Standards Compliant– ATA 2200, S1000D, etc.

End-to-End Solution for Maintenance Information– Integration of IBM Content Management and Enigma 3C

Fast ROI– Aggressive price point

11 |



Agenda


Enigma Inc

Maximo and Enigma Working Together- Ken Donnelly, Strategy & Market Management, IBM



Agenda - Maximo and Enigma Working Together

IBM Maximo for Aviation MRO MRO Industry Experience – IBM Maximo Examples of where Maximo and Enigma work together Rolls Royce Case Studies- Maximo- Enigma



Maintenance, Repair and Overhaul (MRO) for Aviation

Line Maintenance Overhaul Maintenance

• Company• 3rd Party• OEM

• Company• 3rd Party

Component Rebuild

• Company• OEM• 3rd Party

Maximo for TransportationMaximo Asset Configuration Manager


Maximo Asset ManagementMaximo Asset Configuration Manager



Maintenance, Repair and Overhaul (MRO) for Aviation

Line Maintenance Overhaul Maintenance

• Company• 3rd Party• OEM

Airport

• Company• 3rd Party

Component Rebuild

• Company• OEM• 3rd Party



Maximo Asset ManagementMaximo Asset Configuration Manager

MaximoAsset Management

Tivoli AssetManagement for IT

Technology Assets

FacilitiesMaximo

Asset Management

MRO Plus: IBM Service Management for all assets

Maximofor Transportation

Ground Support Fleet

http://images.google.com/imgres?imgurl=http://cms.advanstar.com/cms/data/articlestandard/computerworldhk/222005/163529/ibm_eserver-iseries.jpg&imgrefurl=http://www.cw.com.hk/computerworldhk/article/articleDetail.jsp%3Fid%3D163529&h=273&w=300&sz=19&hl=en&start=1&tbnid=SaMV_r3laAiKsM:&tbnh=106&tbnw=116&prev=/images%3Fq%3Dibm%2Bserver%26gbv%3D2%26svnum%3D10%26hl%3Den%26sa%3DG



IBM Maximo for Aviation MRO

Technical Publications

Planning

Facilities Maintenance

Part & Tool Management

Maintenance Operations

Service Management

Inventory & Procurement

Engineering & MaintenanceMRO Activity

Maintenance & Service Planning

Maintenance Engineering

IBM Maximo for Transportation

IBM Maximo AssetConfiguration Manager

IBM Maximo Asset Management

IBM Technical Document Management & Delivery (TDMD)

IBM Maximo

for Service

Providers



Maximo – Aviation MRO Solutions

Addresses business challenges of:- Traditional Airlines- Low Cost Carriers- Charter/Regional Airlines (Tier 2 & 3)

Provides MRO, asset and service management support for:- Airlines- 3rd Party Maintainers- Original Equipment Manufacturers

Includes enhanced Workflow- Event Driven- Context-based- Escalation Manager

Consolidates point solutions for MRO and Asset Management

SOA Enabled KPI, Reporting and Analysis Tools



MRO Industry Experience – IBM Maximo

* - based on ARC Advisory Group 2007 EAM Report

Leader in Enterprise Asset Management - Globally #1 – 14.7% Market Share *- Consistent leader in Transportation,

Facilities Management and Aerospace & Defense

40 Aviation Customers- Aires SA, Northwest Airlines, Shanghai Airlines, KLM Cargo, Southwest, Alitalia, Alaskan

Airlines

A&D Customers that include:- 11 of the 12 major A&D companies

Civilian and Military Agencies Over 100 Airports globally

http://images.google.com/imgres?imgurl=http://www.bonanzaclube.com/modulos/patrocinador/img/anuncio_02.jpg&imgrefurl=http://www.bonanzaclube.com/modulos/links/index.php&h=75&w=145&sz=2&hl=en&start=3&tbnid=iwFOnfvkAeI8mM:&tbnh=49&tbnw=95&prev=/images%3Fq%3DL%25C3%25ADder%2BAvia%25C3%25A7%25C3%25A3o%26svnum%3D10%26hl%3Den%26sa%3DN

http://www.honeywell.com/

http://www.lockheedmartin.com/index.html

http://www.raytheon.com/

http://www.dmkn.de/1779/offerer.nsf/cc/WEBR-5JQCY3/$file/logo.jpg

http://images.google.com/imgres?imgurl=http://www.jasl.com.hk/Images/klm.gif&imgrefurl=http://www.jasl.com.hk/ecargo_handled.html&h=191&w=368&sz=8&hl=en&start=7&tbnid=wvViag7idxPabM:&tbnh=63&tbnw=122&prev=/images%3Fq%3DKLM%2BCargo%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DN

http://images.google.com/imgres?imgurl=http://www.mentalfloss.com/wp-content/uploads/2006/08/southwest_airlines.gif&imgrefurl=http://www.mentalfloss.com/blogs/&h=140&w=140&sz=4&hl=en&start=6&tbnid=wbIOzDEEGBDlaM:&tbnh=93&tbnw=93&prev=/images%3Fq%3DSouthwest%2BAirlines%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DG

http://images.google.com/imgres?imgurl=http://www.yordan.com/images/mvta.jpg&imgrefurl=http://www.yordan.com/clientes.php&h=50&w=163&sz=3&hl=en&start=2&tbnid=YqOPJjcwRGSd0M:&tbnh=30&tbnw=98&prev=/images%3Fq%3DMorro%2BVermelho%2BT%25C3%25A1xi%2BA%25C3%25A9reo%26svnum%3D10%26hl%3Den%26lr%3D%26sa%3DG

http://www.aena.es/csee/Satellite?pagename=Home



Examples of where Maximo and Enigma work together

Planning

Shop Floor

Spare Parts Inventory

ComponentRebuild Shop

Parts ListsManuals

Bulletins/ Updates

Parts Lists

Manuals

ManualsMaximo

Maximo

Maximo

Maximo

Parts Lists



Aviation Case Study – Rolls Royce (Civil Aerospace)

The CompanyRolls Royce (Civil Aerospace)• Aircraft Engine Component Care• Maintain 54,000 aircraft engines

The Challenge• To reduce component repair turnaround times• Minimize Component Care service cost to Rolls-Royce• To improve customer service satisfaction

The Solution• Maximo Asset and Work Management• Maximo Workflow and the automation of the

Component Care Logistics process

The Benefits• Significant reduction in component turnaround times • SLA compliance - increased customer satisfaction• Single source visibility of components



Rolls-Royce – UK Ministry of Defense (MOD)

Challenge

Solution

Benefits

Improve maintenance efficiency, reduce errors and improve audit trails of completed tasks

Digital Air Publication – provides all repair bases with the necessary service and repair information needed to support the engine centrally or remotely. Includes manuals such as maintenance, overhaul and illustrated parts catalog

• Streamlined UI (search, navigate, linking between documents/manuals…)

• Automated printing of maintenance, assembly and/or installation procedures for a particular engine module (or a partial/complete engine build) – filtered by serial/tail number

Project Provide a maintenance, repair and overhaul information solution for the RB199 engines (powering the Tornado aircraft)

• Improved workflow and information access delivers greater maintenance efficiency and accurate audit trails

• Digital Air Publication is now the sole approved source for the technical maintenance information related to the RB199 engine



Questions?


Enigma, Inc.- 781-265-3636- [email protected]

Maximo and Enigma Working Together- Ken Donnelly, Strategy & Market Management, IBM- 941-358-8505- [email protected]



Thank you!

Documents

Using the IBM Technical Document Management and … · –ATA 2200, S1000D, etc. End-to-End Solution for Maintenance Information –Integration of IBM Content Management and Enigma