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Using Data To Drive Payments Innovation Jim Thomas Founder & CEO Itemize.com May 15, 2013

Using Data To Drive Payments InnovationUsing Data To Drive Payments Innovation Jim Thomas Founder & CEO Itemize.com May 15, 2013 First Manhattan Consulting Group Fun with data for

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Page 1: Using Data To Drive Payments InnovationUsing Data To Drive Payments Innovation Jim Thomas Founder & CEO Itemize.com May 15, 2013 First Manhattan Consulting Group Fun with data for

Using Data To Drive Payments Innovation

Jim ThomasFounder & CEOItemize.com

May 15, 2013

Page 2: Using Data To Drive Payments InnovationUsing Data To Drive Payments Innovation Jim Thomas Founder & CEO Itemize.com May 15, 2013 First Manhattan Consulting Group Fun with data for

First Manhattan Consulting Group

Fun with data for 25 years

Founder & CEOItemize

Page 3: Using Data To Drive Payments InnovationUsing Data To Drive Payments Innovation Jim Thomas Founder & CEO Itemize.com May 15, 2013 First Manhattan Consulting Group Fun with data for

Payments industry fundamentally authorizes purchases and moves money. 

Acquirer

Payments     Network

Merchants / B2B Suppliers

Issuer

Issuer

FastLow costSimpleScalable

Page 4: Using Data To Drive Payments InnovationUsing Data To Drive Payments Innovation Jim Thomas Founder & CEO Itemize.com May 15, 2013 First Manhattan Consulting Group Fun with data for

But what did they actually buy?

?Oops

Page 5: Using Data To Drive Payments InnovationUsing Data To Drive Payments Innovation Jim Thomas Founder & CEO Itemize.com May 15, 2013 First Manhattan Consulting Group Fun with data for

Enhanced data services –separate rails for corporate receipts data

Acquirer

Payments     Network

Merchants / B2B Suppliers

Issuer

Issuer

EDS

Page 6: Using Data To Drive Payments InnovationUsing Data To Drive Payments Innovation Jim Thomas Founder & CEO Itemize.com May 15, 2013 First Manhattan Consulting Group Fun with data for

Enhanced data collection ‐seemed like a good idea 10 years ago

Then Now• Wire up major merchant POS 

systems one by one• < 10% penetration in major 

markets, limited momentum

• Purchase the data • Few merchants want to sell it

• One configuration choice: closed and rigid systems

• Semi‐structured open systems are more attractive

• Rely on high‐revenue cards to cost justify approach

• Needed for all customer types but cannot cost justify

Page 7: Using Data To Drive Payments InnovationUsing Data To Drive Payments Innovation Jim Thomas Founder & CEO Itemize.com May 15, 2013 First Manhattan Consulting Group Fun with data for

EDS

Enhanced data services –separate rails for receipts data

Acquirer

Payments     Network

Merchants / B2B Suppliers

Issuer

Issuer

Fast⌧Low cost⌧Simple⌧Scalable

Page 8: Using Data To Drive Payments InnovationUsing Data To Drive Payments Innovation Jim Thomas Founder & CEO Itemize.com May 15, 2013 First Manhattan Consulting Group Fun with data for

Intertwining of shopping and banking  ‐‐payments driving commerce

Page 9: Using Data To Drive Payments InnovationUsing Data To Drive Payments Innovation Jim Thomas Founder & CEO Itemize.com May 15, 2013 First Manhattan Consulting Group Fun with data for

Mobile as the critical channel in the platform

Source: Microsoft

Page 10: Using Data To Drive Payments InnovationUsing Data To Drive Payments Innovation Jim Thomas Founder & CEO Itemize.com May 15, 2013 First Manhattan Consulting Group Fun with data for

Consumers want receipt tools on their banking apps

Source: Accenture Consumer Mobile Payments Survey, April 2013

Figure 3. Consumers want receipt tracking and financial management toolsWhat other types of value add services would increase the usage of your phone as a payment device?

Ability to track receipts Better financial management tools

60%Accenture Report 

April 2013

Page 11: Using Data To Drive Payments InnovationUsing Data To Drive Payments Innovation Jim Thomas Founder & CEO Itemize.com May 15, 2013 First Manhattan Consulting Group Fun with data for

Receipts mgt. in the payments mobile serviceOnline eWalletIn Store 

Page 12: Using Data To Drive Payments InnovationUsing Data To Drive Payments Innovation Jim Thomas Founder & CEO Itemize.com May 15, 2013 First Manhattan Consulting Group Fun with data for

An alternative to Enhanced Data Systems for much of the market

Acquirer

Payments     Network

Merchants / B2B Suppliers

Issuer

Issuer

FastLow costSimpleScalable

Page 13: Using Data To Drive Payments InnovationUsing Data To Drive Payments Innovation Jim Thomas Founder & CEO Itemize.com May 15, 2013 First Manhattan Consulting Group Fun with data for

•• ReturnsReturns•• ClientsClients•• TaxesTaxes•• BudgetsBudgets

33ExpenseExpense

SubmissionSubmission•• WorkWork•• ClientsClients•• Income taxIncome tax•• VATVAT•• HSAHSA

44Assurance Assurance & Risk& Risk

•• WarrantiesWarranties•• ReturnsReturns•• InsuranceInsurance•• ComplianceCompliance

22Search &Search &ReportingReporting

Problems that receipt wallets solve for customers 

•• Document imageDocument image•• Document dataDocument data•• Supplemental Supplemental datadata

11ReceiptReceiptStorageStorage

Time Money RiskEffort

Page 14: Using Data To Drive Payments InnovationUsing Data To Drive Payments Innovation Jim Thomas Founder & CEO Itemize.com May 15, 2013 First Manhattan Consulting Group Fun with data for

ClientLevelOne

LevelTwo

LevelThree

LevelThree +

Corporate

Small Business

Consumer

Prepaid

• Tender Type • Payment 

currency• Destination 

address• Item category• Item brand• Item photo• VAT number• VAT details

Banks gain powerful intelligence

L3+ Includes

Page 15: Using Data To Drive Payments InnovationUsing Data To Drive Payments Innovation Jim Thomas Founder & CEO Itemize.com May 15, 2013 First Manhattan Consulting Group Fun with data for

See The Elusive Total Spend View

360°• All tender types• All cards• All merchants• All items• All brands

Page 16: Using Data To Drive Payments InnovationUsing Data To Drive Payments Innovation Jim Thomas Founder & CEO Itemize.com May 15, 2013 First Manhattan Consulting Group Fun with data for

Drive loyalty and offers with data

Receipts data

Offers 6x More 

Effective

Page 17: Using Data To Drive Payments InnovationUsing Data To Drive Payments Innovation Jim Thomas Founder & CEO Itemize.com May 15, 2013 First Manhattan Consulting Group Fun with data for

Recent launches in the USA.

Page 18: Using Data To Drive Payments InnovationUsing Data To Drive Payments Innovation Jim Thomas Founder & CEO Itemize.com May 15, 2013 First Manhattan Consulting Group Fun with data for

Critical Success Factors

• Full view of spend• Detailed – item‐level information• Fast – seconds not minutes• Automated 

• Easy for users• Scalable for banks

• Solves real problems

Firms in the Space

Page 19: Using Data To Drive Payments InnovationUsing Data To Drive Payments Innovation Jim Thomas Founder & CEO Itemize.com May 15, 2013 First Manhattan Consulting Group Fun with data for

Jim ThomasFounder & CEO [email protected]+1.917.664.9133www.itemize.com

Questions and Answer Session

Thank you.

Page 20: Using Data To Drive Payments InnovationUsing Data To Drive Payments Innovation Jim Thomas Founder & CEO Itemize.com May 15, 2013 First Manhattan Consulting Group Fun with data for

About Itemize –Putting receipts to work

• New York‐based receipts capture and management venture

• Enabling the payments and banking industry with purchase intelligence solutions

• Founded in 2010

• Led by senior payments and banking industry veterans

• For additional information please contact [email protected]