User Productivity Kit Drives User Productivity at Stanford University January 19, 2010 Marc Hebert and Praveena Padiyar Complex Applications Made Easy

User Productivity Kit Drives User Productivity at Stanford University

January 19, 2010Marc Hebert and Praveena Padiyar Complex Applications Made Easy

Agenda

The Importance of Training End Users

What is UPK?

UPK “As Delivered”

UPK “At Stanford”

Context -sensitive Help Screen Shots

Using Oracle Application Framework

For PeopleSoft Time & Labor

Implementation Effort

Feedback from End Users

Benefits to Stanford

© 2009 Estuate, Inc. 2 • Confidential

The Importance of Training End Users

Of the 437 companies that responded to a Meta Group survey, 76% face user competency challenges related to their ERP system*


*Source: Meta Group 2003

Importance of Training End Users


Excessive Support Cost Untrained users require 3-to-6 times more support than trained

users*

Decreased Productivity Untrained users take up to 5 hours to achieve the same skill

level that it takes a trained employee 1 hour to achieve*

* Source: Gartner

What is UPK?


Oracle User Productivity Kit A Web-based training tool An interactive learning environment Option to learn by performing tasks yourself Instructions to learn an application quickly Context-sensitive Help

What is UPK?


UPK is available for: Oracle E-Business Suite PeopleSoft Enterprise JD Edwards Siebel Agile Demantra

UPK License Price* User Productivity Kit – $17,500 User Productivity Kit Professional – $25,000

* Oracle Corporate Price List

UPK “As Delivered” (Version 3.1.7)


Context-sensitive help for core applications 4 different playback modes when published:

See It! Try It! Know It? Do It!

Ability to generate: Job Aids User Manuals Learning Management System- LMS Packages HTML Pages

UPK “At Stanford”


Customized context-sensitive page for:A custom application built using Oracle Application

Framework (OAF)PeopleSoft Time & Labor

5 different playback modes in online help See It Try It! Do It! Read It! – Linked to corresponding Job Aid Print It! – Linked to corresponding HTML page

Stanford Training And Registration System (STARS) See It! Know It?

Context-sensitive Help Using Oracle Application Framework


See It!


See It! mode enables the user to learn by watching an animated demonstration and tasks being performed in a simulated environment.

As tasks are performed, information is provided explaining the steps being performed.

User can pause, restart, go back and forward the simulation using the play bar. This is a customization by Estuate.

Try It!


Try It! mode enables the user to learn a task by practicing in a stimulated environment with step-by-step instructions and guidance throughout the task.

If the user makes a mistake, he is prompted to try again.

Do It! Read It! & Print It!


Do It! With Do It! Mode, users are guided through a task while they

perform it in the live application. This unique mode makes it

possible to accomplish real work while learning

Read It! The user reads help content through html pages

Print It! The user prints Job Aids for help topics



Users can choose from five different presentation modes:See It! Try It! Do It! Read It! Print It!

3 Nodes List Help Topics



Node 1: Contextual Help lists the help topics for page the user is working on when he clicks on help.



Node 2: Helps user to understand and complete the most common tasks in the application.



Node 3: Click the node to view all the help topics.



User can select any topic and click either See It!, Try It! or Do It!

Context-sensitive Help for PeopleSoft Time & Labor


Implementation Effort


The total effort for UPK implementation (105 topics) for a

custom Oracle application at Stanford was 15 weeks

The total effort for UPK implementation (15 topics) for

PeopleSoft Time & Labor was 6 weeks

Feedback from End Users


“Navigation in Help is easy with forward and back buttons” “I like being able to learn at my own pace” “I like that I can go back and re-read a topic” “I like being able to view all the Help topics in one place” “I love the fact that Help has different modalities”

Benefits to Stanford


Training cost is reduced More than 400 users have easy access to training help for

the custom application More than 10,000 users have easy access to training help

for PeopleSoft Time & Labor Classroom training is drastically reduced, thereby

improving employee productivity End users can learn on their own pace and test their skills

online

Contact Us

Estuate, Inc.

1183 Bordeaux Drive, Suite 4

Sunnyvale, CA 94089

[email protected]

408-400-0680


Questions


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User Productivity Kit Drives User Productivity at Stanford University January 19, 2010 Marc Hebert and Praveena Padiyar Complex Applications Made Easy