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User Guide
2
Contents
Welcome 4
Description 6
myPilot accessories 7
Getting startedCharging the battery and general battery info 8Turning myPilot ON or OFF 10Keypad lock 11Operating range 12
Using myPilotSelecting your preferred Home screen 13Home screens 14FlexControl and volume control 17Status information 19myPilot battery status 22ZoomControl screen 23
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Menu functionsMenu overview 25� ZoomControl 26� FlexControl (optional)/volume 26� Lock keypad 27� Contact 28� Alarm clock 28� Status information 30� Settings 31
Reset button 37
Important information 38Maintenance and care 38Safety notice 39Important points 40Troubleshooting 44
Service and warranty 48
Declaration of conformity 49
4
Congratulations on choosing a digital hearing systemfrom Phonak. Your new myPilot is a very important partof it. myPilot is an elegant and user-friendly remotecontrol and status reader which gives you access to allfunctions of your digital hearing system. Furthermore,it guarantees easy management of your hearingprograms with visual confirmation on a state-of-the-art color display.
You can use myPilot to tune both of your hearinginstruments simultaneously. Or you can control bothhearing instruments individually, allowing you toperfectly fine-tune your hearing instruments to anyspecific hearing situation.
Welcome
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Please read this manual carefully to benefit from allthe features of your new myPilot.Ask your hearing care professional if you have anyquestions.
For further information, please visit the Phonak websitewww.phonak.com
Phonak – life is on
For your safety, carefully read the chapterImportant information on pages 38–47.
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�
�
� �
Description
� ON/OFF button� Color LCD display� Keypad
Up � FlexControl/volume up
Down � FlexControl/volume down
Right � Next programLeft � Previous programCenter Menu/select/home
� Mini USBconnection
� Reset button
�
7
myPilot accessories
� Case� Lanyard� Power supply
Contents may vary depending on country.
Charging the battery and general battery info
myPilot has an internal, rechargeable battery.To charge it, connect the charging cable to myPilotas shown in the picture below. Then plug theother end of the charging cable into a power outlet.
Do not use myPilot while charging.
For safety reasons, recharge the battery onlywith chargers supplied by Phonak.
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Getting started
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During the charging process, the battery symbol onthe Home screen is flashing. Once the battery is fullycharged, the battery symbol will stop flashing andremain visible.
Charging an empty battery typically takes about90 minutes. It is safe to leave the charger connectedovernight—the battery cannot be overcharged.
When charging myPilot for the first time, leaveit to charge for five hours, even if the batterysymbol stops flashing.
A new battery’s full performance is achieved onlyafter two or three complete charge and dischargecycles.
The myPilot battery can be charged hundreds oftimes. If the operating time of your myPilot reducessubstantially, please contact your hearing careprofessional.
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Turning ONTo turn myPilot ON,press and holdthe ON/OFF buttonfor two secondsuntil you see thedisplay turn ON.
Turning OFFTo turn myPilot OFF, press and hold the ON/OFF buttonfor two seconds until you see the display turn OFF.
For optimal convenience it is suggested to keepmyPilot turned on while wearing the hearinginstruments. To avoid unwanted changes of thehearing instruments settings you can use thekeypad lock. When you turn your hearinginstruments off please also switch off myPilot.
Getting started /
Turning myPilot ON or OFF
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Auto keypad lockmyPilot is equipped with an automatic keypad lockwhich locks the keys automatically, once the device hasnot being used for more than 20 seconds. To enablethe feature, refer to section “Auto keypad lock”.
Manual keypad lockYou also have the possibility of manually activating thekeypad lock via the menu.
To lockTo lock the keypad, press to enter the menuand select Lock keypad. The keypad will lock andthe device will enter the sleep mode.In the "direct control"-mode the manual lock isnot available.
To unlockPress � followed by �.
Getting started / Keypad lock
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Operating range
myPilot functions as a remote control (e.g. for settingvolume, selecting different hearing programs). Remotecontrol operating range is about 100 cm (40”).
Additionally, it is capable of reading status informationfrom the hearing instruments (e.g. battery status,programs). Status readout operating range is about 40 cm(16”).
Getting started / Operating range
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Selecting your preferred Home screenTo select different Home screens, enter the menu bypressing the center button then select Settings,then Home screens.
The “standard”-mode gives you the most completeoverview of volume and program, including iconicpictures of the programs.
In the “direct control”-mode each button directlyselects the indicated program number. This mode is forthe program and volume control only with no menuor ZoomControl screen access. How to skip the directcontrol mode, see page 16.
From any screen or menu level, press the middlebutton for 4 seconds to always return tothe default settings of your hearing system andthe Home screen of myPilot.
Using myPilot
Home screens
Standard
�a Program icon, �b Program numbers� Program name� Volume setting of left hearing instrument� Volume setting of right hearing instrument� Battery status and Clock� Right to left or left to right streaming direction
indicator
The screens of your myPilot may look different,depending on your preferences set by your hearingcare professional.
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Using myPilot
�a
� b
�
��
� �
�
�
�/�
�
Direct control
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“Standard”-modeThe “standard”-mode gives thefull overview including programand volume information.
� Press the left or right arrow (�/�) to scrollback and forth through the hearing programs
� Press the up-/down arrow (�/�) to enterthe volume screen. To change the volume seepage 17 for details
� Short press middle button to access thesub-menus. See page 25 for details
� Press middle button for 2 seconds to changeto the ZoomControl screen. See page 23 for details
All program changes made by myPilot are appliedto both hearing instruments simultaneously.
The order of the program sequence is set byyour hearing care professional during the fittingprocess. For further information on hearingprograms, please ask your hearing care professional.
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Using myPilot
“Direct control”-modeIn the “direct control“-mode eachkey selects the indicated programnumber.
The program names are shown for 10 secondsafter a new program is selected.
� Press the up-/down arrow (�/�) tochange the volume.
� Press the left and right button (� +�)simultaneously for 2 seconds to skipthe direct control-mode
The available hearing programs are set byyour hearing care professional.
In the direct control-mode, the screens forvolume control, sub-menus and zoom control arenot available. Quick access however is available.
Programs
Short press2 second press
Left�
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Middle
A4
Right�
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FlexControl and volume control
IntroductionFlexControl (optional) is an innovative functionalitywhich improves the classical volume control. Bypushing the Up or Down button, you can adjust yourhearing instruments for better understanding or morepleasantness. That means that the sound is not onlygetting louder or softer, but that the hearing instrumentsare adapting to your personal preference for betterunderstanding or ease of listening, specific to eachlistening situation.FlexControl is available on hearing instrumentssupporting the feature. Please ask your hearing careprofessional for more information.
Binaural volume controlGo to the Volume screen by pressing either � or �while in the Home screen (the volume screen is notavailable in the “direct control”-mode). Now youcan change the volume of both hearing instrumentssimultaneously by pressing � to increase the volumeand � to decrease the volume.
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The Volume screen showsthe volume settings includingthe most comfortable level� which was defined byyour hearing care professionalduring the fitting process.
� Most comfortablelevel (MCL)
Monaural volume control
Direct accessTo change the volume settingsof your left (or right) hearinginstrument individually, goto the Volume screen bypressing either � or � whilein the Home screen. Once inthe Volume screen, press �to choose the left side (or �to choose the right side) anduse � to increase, and � todecrease volume.
Using myPilot
�
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Access via menuTo change the volume of the left or right hearinginstrument individually, press , select Volumeand Volume left or Volume right. Change the volumeusing the � or � key and press to return tothe Home screen.
Status information
� Left hearing instrument battery(empty)
� Right hearing instrument battery(full)
� myPilot battery
This function allows you to read the status of themyPilot and hearing instrument batteries, volume andprogram settings in the "standard"-mode.
To initiate the readout process, press to enterthe menu and select Status info, then My instruments.After the status is read out successfully, the hearinginstrument and myPilot battery levels will be displayed.Subsequently, the actual volume and program settingsare shown.
� � �
40 cm (16")
In the event that the readout process fails, forexample because the hearing instruments are out ofrange, myPilot will indicate this by showing questionmarks instead of hearing instrument batteries inthe "My instruments"-screen. Subsequently, the Homescreen will show the previous volume and programsettings.Restart readout process or refer to Troubleshootingsection.
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Using myPilot
In order to read out and display status information,myPilot must be within about 40 cm (16") of the hea-ring instruments. Hold the myPilot as shown in thepicture.
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Program ambiguityThere may be situations where myPilot cannot displaythe hearing program consistently. If, for example,you change the hearing program on one of your hearinginstruments manually, the next time you initiate thereadout process on your myPilot, the screen willalternate between the left & right hearing programsdetected, together with the following symbol:
By pressing either the left or right arrow button youcan choose which hearing program you wish to applyto both hearing instruments.
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Using myPilot
myPilot battery status
The status of the myPilot battery is shown with abattery symbol in the Home screen. Batteryconsumption and the operating time greatly dependon the usage of the device. With normal use, myPilotwill run for a few days before needing recharging.Once the battery is close to being depleted, the lowbattery symbol will appear in the top left cornerof the Home screen.
myPilot will still run for about an hour but youshould recharge the battery as soon as possible.
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ZoomControl screen (optional)
If your hearing instruments are equipped withZoomControl, this special feature allows you to choosedirections in which to focus your hearing system(automatic, front, back, left or right). The ZoomControlscreen is only accessible from the “standard”-mode.
Direct access of ZoomControl screenA special function of the menu key is to accessZoomControl screen directly. If you press and holdfor about 2 seconds you will enter the screen (bypassingother menu options described later) and the defaultdirection is shown. Use the arrow keys to change thedirection in which you want to focus. Double-pressto select auto ZoomControl.
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Using myPilot
Access via menuTo access ZoomControl screen, press , select Zoom-Control and choose the desired direction using thearrow keys or a double-press to select auto Zoom-Control.
Press either the up or down button for 2 seconds toenter the volume control screen.
Short press middle button to access the sub-menus.
Press for 2 seconds to return to the Home screen.Returning to the Home screen will select the last usedprogram automatically.
Right to left and left to right streaming indicator
Right to left
Left to right
This symbol indicates that sound is being streamedfrom one hearing instrument to the other. For examplefor telephone use hold the phone to the indicatedhearing instrument.
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Menu overview
�� ZoomControl (optional)� Volume� Lock keypad� Contact� Alarm clock� Status information� Settings
Pressing will navigate one level backin the menu structure.
Please note that you can directly return to theHome screen from any submenu point by brieflypressing the ON/OFF button.
Menu functions
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� ZoomControl (optional)
To access ZoomControl screen, press , select Zoom-Control and choose the desired direction using the arrowkeys. Alternatively press 2 seconds while in Homescreen to access the ZoomControl screen directly.
ZoomControl screen is not available in the“direct control”-mode.
� FlexControl (optional) / volume
With myPilot, you may set/change the volumeof each hearing instrument individually.
For hearing instruments that support FlexControl, pushingthe Up or Down button does not only change the hearinginstrument volume but adjusts your hearing instrumentsfor better understanding or more pleasantness.
For details on FlexControl/volume see page 17.
Please ask your hearing care professional for moreinformation.
Menu functions
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Left / right volumeTo change the volume of the left or right hearinginstrument individually, press , select Volumeand Volume left or Volume right. Change volumeusing the � or � key and press .
Reset volumeThis function resets the FlexControl and volume of bothhearing instruments to the default level as defined byyour hearing care professional during the fitting process.
To reset volume, press , select Volume, Reset volumeand Confirm.
� Lock keypad
To avoid unwanted pressing of buttons (e.g. whenmyPilot is in your pocket), you can manually lock thekeypad.
To lock the keypad, press and select Lock keypad.
To unlock the keypad, press � followed by �.
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� Contact
Your hearing care professional can set visiting cardinformation such as name, phone number and address.Go to the Contact menu to always have this informationready when needed.
� Alarm clock
Set alarmTo set the alarm, press , select Alarm clock and Setalarm. Enter the alarm time, using the � or � key tochange the hours / minutes and the � or � key to turnfrom hours to minutes, and press .
00:00 AM
Menu functions
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If an alarm is set, thealarm symbol appears onthe Home screen nextto the clock.
Respond to alarmWhen the alarm sounds, myPilot will send an alarm signalto your hearing system (if myPilot is within 100 cm(40") of the hearing system). Additionally, myPilot itselfwill sound and show an alarm message on the screen.
Press any key on myPilot to stop the alarm. Thealarm will then be set to OFF and has to be set againif needed.
To modify the alarm time, set alarm again.
Alarm ON/OFFTo cancel a set alarm press , select Alarm clock,Alarm ON/OFF and Alarm OFF.
To (re)activate an alarm press , select Alarm clock,Alarm ON/OFF and Alarm ON.
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myPilot toneYou have the possibility to turn the myPilot alarmtone ON or OFF. Press , select Alarm clock, myPilottone, and choose either ON or OFF.
myPilot will only perform the alarm whenturned ON.
The alarm will only be audible in the hearinginstruments if myPilot is within 100 cm (40") ofthe hearing instruments.
� Status information
My instrumentsYou can read out information by pressing , Statusinfo, My Instruments.
Serial numbersTo see the serial numbers of your hearing system,press , select Status info and Serial numbers.
myPilot versionTo see the version of your myPilot, press , selectStatus info and myPilot version.
Menu functions
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� Settings
Quick accessRecall a previously stored program and volume settingwith a short press of the ON/OFF button in Home screen.
By default a short press of the ON/OFF button willread out the status of your hearing instruments.Follow the steps below to change the ON/OFF buttonto Quick access and to store your current programand volume setting.
Press to go to the menu, select Settings,then Quick access then choose from the followingmenu options:
• Store prog/volSelect this point and press to store the currentprogram and volume setting.
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Menu functions
• Recall settingSelect this point and press to recall the storedprogram and volume setting.
• ON/OFF buttonEnter this sub-menu to define the behavior ofthe ON/OFF button (select one of the followingoptions).� Status readout
Short press ON/OFF will start a status readoutof the hearing instruments (this is the default)
� Quick accessShort press ON/OFF will directly select thestored program and volume setting
Home screensTo go to the Home screen menu press , selectSetting, then Home screens then choose fromthe following menu options:
• StandardFull details on program and volume
• Direct controlKey press will directly select hearing program
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ClockmyPilot has an internal clock which shows the timein the Home screen and when entering the sleep mode.
Set timeTo set the time, press , select Settings, Clock andSet time. Enter the time, using the � and � keysto change the hours / minutes and the � and � keys toturn from hours to minutes, and press to return.
Show/hide clockYou may choose whether or not to show the clock inthe Home screen.
To show the clock in the Home screen, press ,select Settings, Clock, Show/hide clock and Show.
To remove the clock from the Home screen, press ,select Settings, Clock, Show/hide clock and Hide.
00:00 AM
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Menu functions
Time formatYou may choose between 2 different time formats inwhich the clock will appear.
To choose the 12-hour format, press , selectSettings, Clock, Time format and 12-hour.
To choose the 24-hour format, press , selectSettings, Clock, Time format and 24-hour.
DatemyPilot has an internal date which is shown whenmyPilot enters the sleep mode.
Set dateTo set the date, press , select Settings, Date and Setdate. Enter the date, using the � and � keys to changethe day / month / year and the � and � keys to turnfrom days to months to years, and press .
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MM/DD/YYYYDate formatYou may choose between 2 different date formats.
To choose the DD.MM.YYYY format, press , selectSettings, Date, Date format and DD.MM.YYYY.
To choose the MM/DD/YYYY format, press , selectSettings, Date, Date format and MM/DD/YYYY.
Display
Contrast To change the contrast, press , selectSettings, Display, and Contrast. In thecontrast screen use the � key to decreaseand the � key to increase the contrastlevel, and press .
Brightness To change the brightness, press , selectSettings, Display, and Brightness. In thebrightness screen use the � key to increaseand the � key to decrease the brightnesslevel, and press .
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Menu functions
Backlight timerBy default, the backlight is lit for 20 seconds.
To change the backlight time, press , selectSettings, Display and Backlight timer and choosethe desired time (3, 5, 10, 15, 20 or 25 seconds).
When navigating in menu screens the backlighttime is automatically extended.
myPilot will briefly display a sleep mode screenbefore switching off the backlight.
Auto keypad lock
myPilot can be configured to automatically lockthe keys when switching off the backlight.
To activate the auto keypad lock, press ,Settings, Auto keypad lock and ON.
To deactivate the auto keypad lock, press ,Settings, Auto keypad lock and OFF.
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Reset button (on the back of the device)
If, for some reason, myPilot becomesunresponsive, press the reset buttonon the back of the deviceas shown in the picture.No data will be lost.
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Important information
Maintenance and care
Clean myPilot using a damp cloth. Never usehousehold cleaning products (washing powder,soap, etc.) or alcohol to clean the device.
When myPilot is not in use, turn it OFF and storeit safely.
Protect myPilot from excessive moisture(bathing, swimming) and heat (radiator, cardashboard). Protect it from excessive shockand vibration.
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Safety notice
Keep this device out of reach of children under3 years.
Interference with medical devicesThis device uses low-power, digitally codedtransmission to communicate to your hearinginstrument.Although unlikely, interference with medicaldevices such as pacemakers is possible.Interference should not occur with normal use,keep the device 10 cm (4”) or more from thebody. Therefore, it is recommended that pacemakerusers do not keep this device in a breast pocket.
External devices may only be connected if theyhave been tested in accordance with correspondingIECXXXXX standards.
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Important points
The digitally-coded, inductive transmissiontechnology used in this device is extremely reliableand experiences virtually no interference fromother devices. It should be noted, however, that whenoperating the device near a computer terminal orother strong electromagnetic fields, it may benecessary to be at least 60 cm (24”) away to ensureproper operation. If the hearing instrument donot respond to the device because of an unusualfield disturbance, move away from the disturbingfield.
Do not use this device in locations where it isforbidden to use electronic devices.
X-ray radiation (e.g. CT scans, MRI scans) mayadversely affect the correct functioning of thisdevice. We recommend that you turn the deviceOFF before undergoing X-ray procedures andkeep it outside the room.
Important information
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Your hearing instrument and this device weregiven a unique communication network code duringthe fitting. This ensures that the device will notaffect hearing instruments worn by others.
High-powered electronic equipment, largerelectronic installations and metallic structuresmay significantly reduce the operating range.
Use only original Phonak accessories.
Do not make any changes or modifications tothis device.
Opening myPilot might damage it. If problemsoccur which cannot be resolved by following theremedy guidelines in the troubleshooting sectionof this user guide, consult your hearing careprofessional.
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Important information
myPilot may only be repaired by an authorizedservice center.
The battery may only be replaced by an authorizedservice center.
Do not remove this cover:
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44
Troubleshooting
Situation
myPilot turns OFF automatically.
myPilot becomes unresponsive.
The screen is white or dark.
Status information displayed on myPilotdoes not correspond with current settingsin hearing instruments.
Important information
45
Remedy
Charge myPilot.
Reset myPilot.
Adjust the brightnessand / or contrast settings.
Read out the statusinformation as describedon page 19.
Most probable cause
The battery is empty.
myPilot may haveencountered a softwareproblem.
Brightness and / orcontrast settings mightbe sub-optimal.
Manipulations on thehearing instruments maynot have been recognizedby myPilot.
46
Troubleshooting
Situation
Question mark symbol is displayed after performingthe readout process.
myPilot commands apply only to one hearinginstruments as opposed to both.
Important information
47
Remedy
Move myPilot closerto hearing instruments.
Hearing instrumentsmust be turned ONto correspond withmyPilot. Turn them ON.
Replace batteries.
Move myPilot closer tothe hearing instrument.
Most probable cause
myPilot may be outof range of hearinginstruments.
Hearing instruments maybe turned OFF.
Hearing instrumentbatteries may be depleted.
myPilot may be out ofrange of unresponsivehearing instrument.
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Phonak offers you a comprehensive global warrantywhich becomes effective on the date of purchase.Please ask your hearing care professional about thedetails and duration. This warranty covers anyrepairs due to defects in material and/or workmanship.The warranty does not cover damage from improperhandling or care, exposure to chemicals, immersion inwater or undue stress. Damage caused by third partiesor non-authorized service centers renders the Phonakwarranty null and void. This warranty does not includeany services performed by a hearing care professionalin their office. This warranty applies to the Phonakproducts listed below:
Serial number:
Date of purchase:
Service and Warranty
49
Phonak AG, Laubisrütistrasse 28, CH-8712 Stäfa,Switzerland declares under its sole responsibility thatmyPilot is in conformity with the following standardsor other standardizing documents:
Radio: EN 300 330EMC: EN 60601-1-2El. Safety: EN/IEC 60601-1
Implementing the provisions of the MDD 93/42/EEC(Medical Device Directive), R&TTE Directive 1999/5/EC(Radio and Telecommunications Terminal Equipment),EMC Directive 2004/108/EC (ElectromagneticCompatibility) and LVD 2006/95/EC (Low VoltageDirective).
Manufacturer:Phonak AGLaubisrütistrasse 28CH-8712 StäfaSwitzerland
EU Representative:Phonak GmbHD-70736 Fellbach-OeffingenGermany
Declaration of conformity
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Notices
Notice 1This instrument is certified under:
FCC ID: KWC-MYPILOT1IC: 2262A-MYPILOT1
This device complies with Part 15 of the FCC Rulesand with RSS-210 of Industry Canada. Operation issubject to the following two conditions:1) this device may not cause harmful interference, and2) this device must accept any interference received,
including interference that may cause undesiredoperation.
Changes or modifications made to this equipmentnot expressly approved by Phonak may void the FCCauthorization to operate this equipment.
Notice 2This Class B digital apparatus complies with CanadianICES-003.
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Notice 3This equipment has been tested and found to complywith the limits for a Class B digital device, pursuant toPart 15 of the FCC Rules.These limits are designed to provide reasonableprotection against harmful interference in a residentialinstallation. This equipment generates, uses, and canradiate radio frequency energy and, if not installed andused in accordance with the instructions, may causeharmful interference to radio communications. However,there is no guarantee that interference will not occurin a particular installation.If this equipment does cause harmful interference toradio or television reception, which can be determinedby turning the equipment off and on, the user isencouraged to try to correct the interference by one ormore of the following measures:� Reorient or relocate the receiving antenna� Increase the separation between the equipment
and receiver� Connect the equipment into an outlet on a
circuit different from that to which the receiver isconnected
� Consult the dealer or an experienced radio/TVtechnician for help
52
The CE symbol is confirmation by Phonak AG thatthis Phonak product meets the requirementsof directive 93/42/EEC on medical devices and theR&TTE Directive 1999/5/EC on Radio andTelecommunication Terminal Equipment.The numbers after the CE symbol are the numbersof consulted certified bodies under the abovementioned directives. The alert sign means thatpotential restrictions on its use are applicablein one or more EU Member States.
This symbol indicates this product complies withrequirements for a B type applied part according toEN 60601-1.
This symbol indicates that it is important that the userrefers to associated warnings given in this user guide.
The symbol with the crossed out disposal bin indicatesthat this product shall not be treated as householdwaste. Please hand over your old or unused product tothe applicable collection point for the recycling ofelectrical and electronic equipment or bring your oldproduct to your hearing care professional forappropriate disposal. By ensuring this product isdisposed of correctly, you will help prevent potentialnegative effects on the environment and humanhealth.
53
Operating This product has been designed for trouble-freeconditions operation without restrictions when used as intended,
unless otherwise stated in this user guide.
Transportation Temperature should not exceed limits of –20°/60°and storage Celsius at a relative air humidity of 65% for extendedconditions periods during transportation and storage.
Air pressure between 500 and 1100 hPa is notdetrimental to this device.
Australia & New Zealand
Brazil
China
Japan
South Korea
0682 !
Notes
Your hearing care professional
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