User Guide for Subagent

СTN Ticketing Platform User Guide for Subagent

СTN Ticketing Platform. User Guide for Subagent

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Version History Version Date Description

V 1.1. 25.06.2018 2. SHORT DESCRIPTION & 3.2.8. Handbook Command Issue of Price Quote 1 and first passenger, requirement to modifier changed

3.1.Authorization in the system URL was changed to https://tp.contenttravelnetwork.com

3.3.3 Revalidation and Formats for Revalidation. For Revalidation process the optional fields NVB/NVA has been added.

3.2.3. Logs Added possibility to choose logs by date

4.2. Password reset New procedure for password reset added

V 1.2. 17.07.2018 Reissue procedure update. PQR creation has been added.

V 1.3. 31.07.2018 “Get rules” button has been removed from the Ticketing App, “CLEAR” deletes all previous visible data in the Red App Main block

V 1.4. 13.09.2018 1. DEFINITIONS. Definitions and their description were updated

4.6. Agency Fee Manager Added new block

V 1.5. 21.12.2018 3.2.3. Automated Exchange. New functionality added

V 1.6. 27.03.2019 Screenshots containing Legal information block were changed. Due to Legal information block removal SC- customer number added to Consolidator’s record and will be available in .xls Sales Report

V 1.7. 11.10.2019 3.2.1. Pricing. Added new command Pricing and its description.

V 1.8. 14.07.2021 1. DEFINITIONS. Booking office (PCC) description was updated


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Content

1. DEFINITIONS ......................................................................................................................................... 4 2. SHORT DESCRIPTION OF THE SUBAGENT INTERFACE ................................................................. 4 3. CTN Ticketing Platform: Ticketing APP .................................................................................................. 7 3.1. Authorization in the system ................................................................................................................ 7 3.1. Key blocks .......................................................................................................................................... 8 3.3.1. Main ................................................................................................................................................ 8 3.3.2. Reports ......................................................................................................................................... 10 3.3.3. Logs .............................................................................................................................................. 13 3.2. Ticketing App: available options and functionality description ......................................................... 14 3.2.1. Pricing ........................................................................................................................................... 14 3.2.2. Issue ............................................................................................................................................. 15 3.2.3. Reissue ......................................................................................................................................... 17 3.2.4. Automated Exchange ................................................................................................................... 25 3.2.5. Revalidation .................................................................................................................................. 29 3.2.6. Refund .......................................................................................................................................... 31 3.2.7. Ticket Void, EMD Void .................................................................................................................. 36 3.2.8. Cancel refund ............................................................................................................................... 37 3.2.9. EMD Issue .................................................................................................................................... 37 3.2.10. Handbook ................................................................................................................................. 38

4. СTN Ticketing Platform: Ticketing Manager ......................................................................................... 39 4.1. Authorization in the system .............................................................................................................. 39 4.2. Password reset ................................................................................................................................. 39 4.3. Users ................................................................................................................................................ 40 4.4. Subagencies Balance and Settings (Consolidator settings) ............................................................ 41 4.5. Company information (Subagency settings) .................................................................................... 41 4.6. Agency Fee Manager ....................................................................................................................... 42 4.7. Reports ............................................................................................................................................. 42 4.7.1. Balance Transactions ................................................................................................................... 42 4.7.2. Stock Transactions ....................................................................................................................... 43 4.7.3. Sales Report ................................................................................................................................. 43 4.8. Filters ................................................................................................................................................ 44 4.9. Sign out of the system ...................................................................................................................... 44


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1. DEFINITIONS

Definition Description

CTN Ticketing Platform (CTN TP)

Solution for automation and managing ticketing of bookings made by non-IATA locations (Subagents) via IATA travel agencies (Consolidators). Has two parts of it: Ticketing Manager and Ticketing App

Ticketing Manager Web-based administration panel of the solution

Ticketing App Red App CTN Ticketing Platform, Subagent’s front-end interface for ticketing operations

Consolidator IATA agency (owner of issue office) with full access to manage and control Subagencies issue rules and balances (and/or stock), Airlines commissions and Restrictions, Agency Fee Manager

SC Customer number

Subagent Non-IATA or IATA remote location (booking PCC) that performs ticketing via Consolidator PCC under Consolidator rules and settings

Issue office (PCC) Issue office of Consolidator with the access to the Sabre GDS content and ticketing operations (defined by PCC TJR settings)

Booking office (PCC)

PCC used by Subagent for access to CTN Ticketing Platform. The Booking office with access to the content of Sabre GDS (usually blocked for ticketing operations by PCC TJR settings)

EPR A unique access code assigned to an agent by the owner of booking PCC. The code may contain from 4 to 6 digits, and provides various rights to access the content of Sabre GDS (booking, issuance, etc.)

Agent Code

Agent Code in Sabre Red Workspace, i.e.: *S*« N7GG.N7GG*AKS.A (KS – agent code)

Users in Ticketing Manager

CTN, Sabre, Consolidator or Subagency user of the solution with individual access credentials (login, password, e-mail)

User Access Role Different type of user access to the solution with specified rights

Subagency admin user

User role in Ticketing Manager to perform ticketing operations in Ticketing App, has the rights to add and administrate all Subagency users and to view a current balance, has access to Sales report, Stock & Balance Transactions reports of the whole Subagency

Subagency accountant user

User role in Ticketing Manager to perform ticketing operations in Ticketing App, is able to view a current balance, has access to Sales report, Stock & Balance Transactions reports of the whole Subagency

Subagency agent user

User role in Ticketing Manager to perform ticketing operations in Ticketing App, is able to view a current balance, has access to Sales report, Stock & Balance Transactions reports of the particular user

Short name Any short name of issue office (PCC), offered by Consolidator, to specify particular PCC

2. SHORT DESCRIPTION OF THE SUBAGENT INTERFACE

Subagency user - role in Ticketing Manager, which may be of three types depending on user access purposes: Subagency admin user, Subagency accountant user and Subagency agent user.

Number of Subagency users is not limited and can be arranged by Subagency admin user

Subagent can cooperate with one or more Consolidators using single interface and choosing more favorable terms of sales in each case

Subagency

Interface Ticketing App Ticketing Manager

Access Sabre Red Workspace Web-based

Red App – “CTN Ticketing Platform” tp.contenttravelnetwork.com


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Actions Ticketing operations: Issue Void EMD issue EMD void Reissue Automated Exchange Revalidation Refund:

tax refund tax refund with penalty full refund refund of partly used ticket

Cancel refund Pricing in Consolidator PCC

Users management: Subagency Admin Subagency Agent Subagency Accountant

Actions: create users change user role block/activate users edit users

Consolidator list:

Consolidator name issue office actual available balance actual available stock (for Direct

ticketing scheme) ticketing restrictions

allowed FOP allowed/blocked airlines allowed/blocked manual

PQs/approval code/discount

allow/block Rule override pricing

allow/block tax override commission manager status

Balance and stock reports: To view data about all operations by Subagency for all connected consolidators - Balance transaction reports - Stock transactions report (for Direct stock

ticketing scheme)

Report Access to short report for each operation

Sales report list of operations with detailed

information download in .xls, .xml, .csv

Basic format for Issue - W¥PQ1

Formats for issue of a ticket

Format Command from the

list Manual input

(example) Meaning

W¥PQ1 Issue 1 Issue of Price Quote 1

W¥PQ1¥AB2 Issue 1¥AB2 Issue of Price Quote 1 on Belavia

W¥PQ1¥N1.1 (activated PQPLUS in issuing PCC TJR) or W¥PQ1N1.1 (no ¥, deactivated PQPLUS in issuing PCC TJR)

Issue 1¥N1.1 or 1N1.1 depending on issue office TJR settings

Issue of Price Quote 1 and first passenger


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Basic format for Reissue - W¥PQR

Available formats for Reissue procedure

Format Command from

the list Manual input

(example) Meaning

W¥PQR Reissue 1 Reissue of first PQR

Basic format for Revalidation WETR*T [ticket number]

WETRL/S [segment number]/C [coupon number]

Formats for revalidation

Format Command from


(example) Meaning

WETR*T [ticket number]

WETRL/S [segment number]/C [coupon number]*[NVB date]

¥[NVA date] NVB/NVA – optional

Revalidation ¥S1/C1*17JUL¥17JUL Revalidation of first

segment/coupon

Available formats for refund procedures:

Format Command from


(example) Meaning

WF Refund RT [ticket number]

¥N1.1 Tax refund

WF Refund RT [ticket number]

¥N1.1 ¥CP100 Tax refund with penalty

WF Refund RR [ticket number]

¥N1.1

Full refund with possibility to enter

penalty and correct tax amount

WF Refund R [ticket number]

¥N1.1 Refund of partly used

ticket

WF Refund RN [ticket number]

¥N1.1

Tax refund with possibility to correct amount and choose taxes to be refunded

Available formats for void

Format Command from


(example) Meaning

WETR*T555111115222/E

WETRV

WETRV

Void [ticket number] Void

WEMD*T555111115222

WEMDV

WEMDV

Void EMD [EMD number] EMD Void


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Formats for EMD issue procedure

Format Command from


(example) Meaning

W¥EMD Issue EMD 1 Issue of АЕ1

W¥EMD¥FCASH Issue EMD with FOP cash

1¥FCASH Issue of АЕ1 with FOP

cash

3. CTN Ticketing Platform: Ticketing APP

3.1. Authorization in the system

Once the Agent is activated in the CTN ticketing Platform, login and password are sent to the email he provided, so that the Agent can start using the tool either directly from Sabre or via link https://tp.contenttravelnetwork.com/

To access Ticketing APP directly from Sabre sign in to Sabre use one from below w optins:

a) choose TOOLS on the toolbar, then go to OTHER and choose CTN Ticketing Platform. b) Choose CTN Ticketing Platform from Red App toolbar

There is no need to relog in once you signed in to Sabre:

Ticketing App opens on the right side of the screen while the Sabre screen is on the left:

https://tp.contenttravelnetwork.com/


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To access Ticketing App via link https://tp.contenttravelnetwork.com/ type your Login and Password.

Choose Ticketing in the right corner of the screen.

3.1. Key blocks

There are three blocks in CTN Ticketing Platform: [Main], [Reports] and [Logs].

3.3.1. Main

Block [Main] contains the following key elements:

List of connected Consolidators with full information about them: -Consolidator – Consolidator name (one or several);

-Issue office - issue office name; -PCC – issue office PCC; -Ticketing scheme - scheme type (BSP, Direct stock); -Balance - total balance of the agency, indicating the currency of issue office; -Stock - total number of available stocks for ticketing (for Direct stock scheme only); -Details - more detailed information on ticketing restrictions

It is possible to see all the connected Consolidators and to work with them.



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By pressing [Details] a message box appears with the Ticketing PCC Restrictions and Subagency Issue Rules that have been set by Consolidator for the issue office through which Subagent is going to issue a ticket and for Subagency itself.


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List of commands allows selecting an available ticketing transaction from the drop-down list specified by the Consolidator:

-Issue -Void -EMD issue -EMD void -Reissue -Automated Exchange -Revalidation -Refund: tax refund tax refund with penalty full refund with possibility to add penalty and correct taxes refund of partly used ticket -Cancel refund -Pricing

Locator field - booking reference

Options

Clean data button [CLEAR]

Activation button [SEND]

3.3.2. Reports

Click on Reports and then click on a particular PNR. This option allows the Agent to check out basic information about the tickets on all previous successful transactions:


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The same report is available in your Ticketing Manager of CTN Ticketing Platform: Reports- Sales Report with possibility to download in XLSX, XML, CSV:


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3.3.3. Logs

Click on Logs and the operation logs for the current date will be displayed. Then click on a particular PNR. Or insert PNR number in Locator field and press SEARCH. To open logs for any other date, choose the date from the calendar and press SEARCH

This option enables you to see all the transactions taken on PNR the way they are reflected in SABRE.


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3.2. Ticketing App: available options and functionality description

Ticketing APP allows the Subagent to do the following operations:

Price PNR in Consolidator Issue office

Issue tickets

Reissue tickets

Automated Exchange

Revalidate tickets

EMD issue

Void Ticket and EMD

Refund: o tax refund

o tax refund with penalty

o full refund with possibility to add penalty and correct taxes

o refund of partly used ticket

Cancel Refund

3.2.1. Pricing

This command allows to price the itinerary in the Issue office of Consolidator, create and save the PQ record. To price the itinerary, choose the command Pricing (1) add all necessary qualifiers after WP, i.e. RQ¥FCA¥NCB¥AC*AB2354¥XC (2). WP will be added by default. Then press the button SEND (3). Pay attention that form of payment, validating carrier, commission (if Commission Manager is not used) are mandatory qualifiers for ticket issue in CTN Ticketing Platform. Please see the steps 1,2,3 on the screenshot below.


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3.2.2. Issue

To issue the ticket:

Prepare PNR and save PQ (pay attention that all mandatory elements such as validating carrier, commission, form of payment must be added while pricing)

Indicate the Consolidator, one or several (1)

Select the Command- issue (2)

Click on Get Locator and PNR number will automatically appear in the field (for that, PNR should be opened in Sabre screen) or type it manually in the field Locator (3)

Enter PQ number (i.e., 1) (4)

Press [SEND] (5)

Pay your attention that Form of Payment is mandatory while pricing


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Please pay attention to the commission when issuing a ticket! If the Consolidator set the commission and activated Commission Manager for your agency in TP you don’t have to add it while pricing. It will be automatically used from TP. If the Commission Manager is not activated by the Consolidator you will have to insert commission manually in pricing line in Sabre. To check if the Commission Manager is activated please go to Details in Main block of Ticketing App:

If the Agent has added the commission in pricing line but the Commission Manager is already activated in TP, then the system will notify about the mistake and will offer one of the following options:

issue a ticket with commission specified by the Agent (Subagent’s responsibility);

accept commission specified by the Consolidator (Consolidator’s responsibility);

cancel the action.

If everything was done correctly, you would get a message that the transaction is successful.

After a successful ticket issue, the amount will be automatically deducted from the Agent’s balance. To review and check all the information on the transactions please go to Reports and Logs and directly to Sabre screen.


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3.2.3. Reissue

Reissue of e-ticket should be made in case of:

rerouting;

change of the date of travel;

change of the booking class (upgrade or downgrade);

change of the passenger’s name and surname (only upon the permission of the airline). There are two options available for Agent to reissue through TP:

to reissue the ticket according to the already available PQR. In this case PNR should be absolutely ready in SABRE to complete the reissuance in TP

PQR mask has to be made by Agent in SABRE, using WFR [ticket number] or WFRF [ticket number] without any additional modifiers

to create PQR using TP with the following possibility to complete the reissuance. In this case Agent should only prepare PNR by making all the necessary changes in SABRE, and PQR creating is actually done by TP in the issue office of Consolidator.

To reissue a ticket according to the already available PQR:

Prepare PNR in SABRE by making all the necessary changes

Select the Consolidator through which you plan to make the action (1)

Click on Get Locator and PNR number will automatically appear in the field or type it manually in the field Locator (2)

Select the Command Reissue (3)

Enter PQR number (4)

Press button [SEND] (5).

If everything was done correctly, you would get a message that the transaction is successful:


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If Agent is going to create PQR with following reissue if needed, press Options:

If choosing an option I have PQR (meaning that the booking is absolutely ready in SABRE for reissue procedure), TP guides the agent to enter PQR number for reissue in the respective field up to the initial flow (respective command in Sabre W¥PQR2 to issue PQR 2).

If an option I don’t have PQR (respective Sabre command WFR) is chosen, a window appears, where it is

possible to choose:

- ticket number for reissue,

- add qualifiers, if needed, starting with cross of Lorraine, i.e. ¥ALH¥PQ1¥N1.1¥S1-5 in the field below the ticket number and press the button Apply.


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After pressing Apply the first window with the screen 10 from SABRE appears, where agent is able to mark with X: - CODE to start reissue procedure; - NEXT to proceed; - MULTIDOCS if applicable; - QUIT to quit reissue.


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By clicking Continue Screen 30 (and 31, if needed) appears to enter manually by Agent all the data according to the general reissue procedure in the host. Press Continue twice to proceed:


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The next screen 40 is a stage where the agent can choose to complete the ticket reissuance, retain PQR or quit transaction.


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By Retain created PQR is saved in SABRE and the first stage to reissue the ticket is applicable:


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By Ticket the screen with created PQR appears for checking. Agent may complete reissue or cancel the operation.


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With Complete reissue the pop-up informs about the successful action:


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A new ticket number will appear in PNR. An Old ticket will be in exchanged status.

To review and check all the information on the operation please go to Reports and Logs.

3.2.4. Automated Exchange

The function of Automated Exchange command is to create PQR using automated flow (WFRF) within CTN Ticketing Platform with subsequent ticket reissue.

Tickets issued from Automated Exchange are included in the Sabre Fare Guarantee Policy;

Uses ATPCO’s Category 31 for voluntary changes rule;

Automated Exchange option should be supported by carrier and activate by Consolidator in CTN.

To perform Automated Exchange:

Select Consolidator through which you plan to make the action

Select the Command Automated Exchange

Click on Get Locator and PNR number will automatically appear in the field or type it manually in the field Locator

Click Options and in the next window:

- choose ticket number for Automated Exchange (each ticket to be processed separately)

- add qualifiers, if needed, starting with Cross of Lorraine, i.e. ¥NCB¥N1.1¥PC05 in the field below the ticket number and press the button Apply

After clicking Apply the SABRE screen 30 appears, with automatically calculated reissue amount, change fee amount based on the CAT 31. The agent can optionally mark required fields with X, then click on Continue.


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The next is Screen 40. Agent can mark the necessary fields and choose Ticket to complete Automated Exchange.

To view/modify baggage allowance or update the endorsements field, mark with X the proper fields and click Next, then insert updates and Retain PQR.


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After clicking Ticket, check just created PQR and click Complete reissue to finish Automated Exchange.


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With Complete reissue the pop-up informs about the successful operation:

A new ticket number will appear in PNR. An Old ticket will be in exchanged status.

To review and check all the information on the operation please go to Reports and Logs.


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3.2.5. Revalidation

Revalidation can be made only in case of departure date change or flight change. The following components must remain unchanged:

the name of the passenger;

the route;

fare;

booking class;

the amount of taxes

Only one e-ticket, one segment, one coupon can be revalidated at the same time.

If you have several tickets, please proceed one by one. If you have several segments and coupons to revalidate, please proceed one by one.

To revalidate a ticket in TP:

Select the Consolidator through which you plan to make the action

Select the Command Revalidation

Click on Get Locator and PNR number will automatically appear in the field (remember that PNR should be opened in SABRE) or type it manually in the field Locator

Enter format manually in the respective field or click Options. To enter manually, please use the same format as you use in SABRE, i.e., “628222333666 ¥S1/C1”

Press button [SEND]


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If you click on Options, fill in the fields and press Apply. Please mind that only one segment and one coupon can be revalidated at the same time. If the fields NVB, NVA are not mandatory for the exact airline, leave blank these fields.

If the transaction is successful, you will get a message:


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3.2.6. Refund

Currently, CTN supports refunds only from live original PNRs.

To make the refund process complete and without interruptions, CTN recommend to delete active segments and add open date segment in the PNR in Sabre. Only after that to start refund process in CTN.

To make a refund in CTN:

Select the Consolidator;

Select the Command - Refund;

Click on GET LOCATOR and PNR number will automatically appear in the field (remember that PNR should be opened in SABRE) or type it manually in the field Locator

In empty field enter refund format manually or click Options. To enter manually, please use the same formats as in SABRE :

for tax refund (WFRT ticket number¥passenger’s number); for tax refund with penalty (WFRT ticket number¥passenger’s number¥CP500

(penalty); for partial tax refund (WFRN ticket number¥passenger’s number; for full refund (WFRR ticket number¥ passenger’s number; for refund of partially used ticket (WFR ticket number¥passenger’s number.

Press button [SEND].

We recommend you to use Options to choose the correct format.

Below you may see an Example of full refund WFR with the respective screen shots:


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Please fill in all the necessary fields and click on [Process refund]:


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You will get a notification, where you may choose [Edit], Cancel or [Confirm refund]:


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If you have chosen [Confirm refund], you will get a message of successful operation:


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Attention!

In case you are going to refund a ticket but there are no active flight segments in the PNR, you have to create flight segments with open date segment, i.e.,

<0(zero)><**><OPEN><booking class><departure date><origin location code><destination location code><DS><number of seats>, i.e. 0**OPENY01novSVOBLQDS1.

After the refund has been completed, open date segments should be deleted in the PNR.

DIN will be automatically generated and sent to the Account Department.

If any error occurs, you need to:

1. Delete Accounting Lines and fill them manually for each passenger.

Example:

ACROTH3/Z6/2230554238/1/0/727/ONE/CA 2.1BAROV VALENTIN MR/1/2/P0060856/F/E

2. Then, repeat DIN format.


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3.2.7. Void Ticket, Void EMD

The following types of void are available in CTN Ticketing Platform:

− void of a ticket (select from the list Void); − void of EMD (select from the list Void EMD);

To void a ticket/EMD, you need to:

Select the Consolidator

Select the Command Void/Void EMD


It is possible to enter ticket number manually or click on Options


Example of a ticket void:

If the transaction is successful you will get the following notification:

Following successful operation, the document will be voided, funds will be released and the status of the coupons will be changed to OPEN.


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3.2.8. Cancel refund

To cancel refund, you need to:

Select the Consolidator

Select the Command Cancel refund


It is possible to enter ticket number manually or click Options;


Following successful operation, the refund will be cancelled, the status of the coupons will be changed to OPEN.

3.2.9. EMD Issue

Ticketing APP allows issuing:

• An associated EMD (EMD-A). It is an EMD issued for the collection of miscellaneous charges that are to be lifted with an associated ET. Each coupon of the EMD-A is associated to a flight coupon.

• A standalone EMD (EMD-S) is an EMD issued for residual value or the collection of miscellaneous charges that are not covered by e-ticket coupon, for example group deposit and change fee. A standalone EMD is not issued in conjunction with a passenger ticket. It can reference a ticket but is not associated to a flight coupon.

Agent should prepare EMD mask according to the next rules:

• Only one EMD can be issued per AE item. • Check your reporting table to ensure EMD is authorized for your region • Be designated to the appropriate printer/stock based upon your reporting location • The AE

item must have “confirmed, pending payment” (“HD”) status. • For any AE item, which requires EMD-A payment, the ETKT must be issued prior to EMD

issuance. • For any AE item, which requires EMD-S payment, there is no need to issue ETKT prior to

EMD issuance. • The EMD will be issued in the currency stored in the AE field. All items issued during one

transaction must have the same currency. • Separate EMDs will be issued for each validating carrier. Currently interline EMD is not

supported so all AE items on the EMD must have the same fee owning carrier. • An EMD will be issued per passenger for each RFIC. When multiple coupons are required for

the same board/off points on the same flight and date, a separate EMD will be issued. • All AE items issued on the same EMD must have the same guarantee indicator (i.e.

“guarantee” or “not guarantee”).


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• AE items that are valid for exchange only cannot be on the same EMD as AE items that can be refunded

• AE items that are commissionable cannot be on the same EMD as AE items that are not commissionable. Journey AE items cannot be combined on the same EMD as sector AE items. Journey AE items only have a value at the document level, not at the coupon level.

To issue EMD-A/EMD-S, you need to:

Select Consolidator

Select Command Issue EMD


Enter manually generated AE number in the respective field

Add Form of payment qualifier – cash/cc/invoice (i.e. 1¥FCASH)

To issue EMD with commission: type in commission qualifier with after AE number in the respective field, i.e. 1¥KP5 for commission 5% on AE1 or 1¥K5 for commission 5 in amount on AE1


Following successful operation, the document will be issued.

If necessary, all information about the action can be reviewed and checked in tabs Reports and Logs.

3.2.10. Handbook

Quick Reference Guide

Format, used in Sabre Command from the list

Manual input (example) Meaning

¥CASH or ¥FVI4444333322221111¥12

/21

Add Form of payment

¥CASH or ¥FVI4444333322221111¥

12/21

FOP can be any, can be added in

PQ/PQR as qualifier

5-CASH Add Form of

payment 5-CASH

Any FOP can be added in PNR Remarks field

W¥PQ Issue 1 Issue of Price

Quote 1

W¥PQ1¥AB2 Issue 1¥AB2 Issue of Price Quote 1 on Belavia

W¥PQ1¥N1.1 (activated PQPLUS in issuing PCC TJR)

or W¥PQ1N1.1 (no ¥, deactivated PQPLUS in issuing

PCC TJR)

Issue 1¥N1.1 or 1N1.1 Issue of Price

Quote 1 and first passenger

W¥PQR Reissue 1 Reissue of first RQR

WETR*T [ticket number] WETRL/S [segment number]/C

[coupon number]

Revalidation ¥s1/c1 Revalidation of first segment/coupon

WF Refund RT [ticket number] ¥n1.1 Tax refund

WF Refund RT [ticket number] ¥n1.1] ¥CP100

Tax refund with penalty

WF Refund RR [ticket number] ¥n1.1 Full refund with possibility to enter penalty and correct

tax amount

WF Refund R [ticket number] ¥n1.1 Refund of partly used ticket

WF Refund RN [ticket number] ¥n1.1 Tax refund with possibility to correct amount and choose


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taxes to be refunded

WETR* [ticket number]/E

WETRV

WETRV

Void [ticket number] Void

WEMD*T [ticket number]

WEMDV

WEMDV

Void EMD [ticket number] EMD Void

WTRX [ticket number] Cancel Refund

[ticket number] Cancel Refund

W¥EMD Issue EMD 1 Issue of АЕ1

4. СTN Ticketing Platform: Ticketing Manager

4.1. Authorization in the system

When a new user is registered, login and password will be automatically sent to the email specified in TP. The Subagent can access the Ticketing Manager via link https://tp.contenttravelnetwork.com

Enter Login Enter Password Press button [Login].

Following successful authorization, the page of СTN Ticketing Platform will appear:

4.2. Password reset

If the user forgot his password or wants to change it. The user is able to reset his password by following prompts from TP.



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The steps are described below:

1. Click the link Forgot your password? on the start page 2. Next window: type in user’s login 3. The user will receive automatic email with the link to reset the password 4. Follow the link 5. By clicking the link, the user is redirected to type in new password 6. Immediately new credentials will be sent to user’s email registered in CTN TP 7. Log in with new password on the start page

4.3. Users

Users module includes the following functions:

• Creating a new User (Subagency Admin, Subagency Accountant, Subagency Agent); • Monitoring the activity of current Users.

To create a new user, click on [Add].

The table contains the following information:

Login – arbitrary information

E-mail - mandatory field

First name - user’s name

Last name – user’s surname

PCC - PCC of subagent – mandatory field. To add several PCCs available for the user, use comma and no spaces between PCCs (e.g. ABCD,BCDE)

EPR – EPR of subagent - mandatory field for Subagency Admin and Subagency Agent; leave empty for Subagency Accountant

Agent code – Agent code of subagent - mandatory field for Subagency Admin and Subagency Agent; leave empty for Subagency Accountant*

Role group – user’s role (Subagency Admin, Subagency Accountant, Subagency Agent)

Active – mark to activate a new user

Timezone – choose your time zone from the drop-down list. *To specify the code, type in 2 (two) symbols of the Agent code. ** Check your code in SABRE:

*S*« BI5I.BI5I*ANB.A

ACTIVE AGENT - N BONDAR - 1003-BI5I


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BI5I.BI5I*ANB.B BI5I.BI5I*ANB.C BI5I.BI5I*ANB.D BI5I.BI5I*ANB.E BI5I.BI5I*ANB.F

NB – Agent code. User’s PCC, EPR and Agent code in TP are mandatory and unique and should entirely match Agent’s credentials in SABRE.

After successful creation of new user, automatic notification with credentials will be sent to the email specified in the new profile.

4.4. Subagencies Balance and Settings (Consolidator settings)

This option is for view only. Here the Agent may find the rules and restrictions imposed by the Consolidator for this particular Subagency.

Subagencies Issue Rules contains the following information:

Consolidator: name of Consolidator agency; Balance type: type of balance (Deposit or Credit); Unlimited balance: availability of unlimited balance (Yes or No); Current balance: available balance amount and corresponding currency; Credit limit: the amount of credit limit balance; Commission manager: Commission Manager activation tag for automatic adding of airline

commission into PNR. Active: activation tag of current connection.

4.5. Company information (Subagency settings)

The Company information box displays general information about the Subagent company and includes the following fields that cannot be edited:

Name

Country Code

Address

Phone number

Email

Market

Active


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4.6. Agency Fee Manager

Agency Fee Manager allows Consolidator to establish fees for Subagency for ticketing operations. To check fees established by Consolidator, go to Agency Fee Manager on the left side of the Ticketing Manager panel.

4.7. Reports

4.7.1. Balance Transactions

This report is for viewing and downloading in XLS. The table that appears allows tracing all operations with the Subagency balance and contains the following fields:

− Date of transaction; − Consolidator: name of Consolidator agency; − Agent: the first and the last name of subagent who completed the transaction; − Locator: the booking reference; − Action: operation done − Consolidator office: Consolidator issue PCC; − Payment #: payment reference number; − Current status: balance current status; − Amount dedacted/added: the amount of operation; − Fee amount: the service fee amount; − Balance before action: the amount on agent’s account before the transaction; − Balance after action: the amount on agent’s account after the transaction.


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4.7.2. Stock Transactions

This report allows viewing and downloading in XLS per all the operations with direct stock (Direct ticketing scheme):

− User name: the first and the last name of the subagent that completed transaction; − Locator: the booking reference; − Action; − Consolidator office; − Current status; − Quantity used/added: the amount of replenishment; − Quantity before: stock balance before replenishment; − Quantity after: stock balance after replenishment; − Transaction comment; − Created at: date and time of replenishment.

4.7.3. Sales Report

This report allows reviewing detailed information on all ticketing operations. Export to XLS, XML is granted.

Date: date of transaction; Consolidator name; AC/EPR: agent code and EPR; Book./Tick. PCC: booking/ ticketing PCC; Subagency: name of subagency; Locator: the booking reference; Passenger/TKT: information about the passenger/passengers and the ticket number; VC: validating carrier; Route / Departure time; Type: type of operation; Action: type of action; FOP: form of payment; Service fee: the amount of service fee; Commission; Taxes; Fare / Fare equiv: fare and fare equivalent; Total / Service fee; Api – if active,then the transactions was performed automatically using CTN API Online ticketing

Aircraft button - allows viewing WETR/WEMD display from Sabre in real-time


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Aircraft button in Sales report.

4.8. Filters

In the right corner of the screen you will find this option which allows sorting information on established parameters.

To reset Filters, press Clear.

4.9. Sign out of the system

To complete the work with CTN Ticketing Platform, please press button [ ].

Documents

User Guide for Subagent