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USDA Rural Development
National Financial andAccounting Operations
CenterNACS/NASE Presentation
ST. LOUIS, MO
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National Financial andAccounting Operations Center
• Mission: The NFAOC serves as a shared service center that provides exceptional customer service, loan accounting, financial, and management information for Federal Credit Agencies.
• Vision: The NFAOC, as a premier loans receivable shared service center, will enlist a team of highly skilled employees to provide outstanding financial and accounting services, utilizing state-of-the-art resources to serve as a knowledge base and model for all customers and to assist other Federal Credit agencies.
The NFAOC web page on the Rural Development intranet is located at: http://teamrd.usda.gov/rd/daom/cfo/nfaoc.html
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Christine MechtlyDeputy Portfolio Management
Moraima RiveraDeputy Financial Management
Tonia LohmanGuaranteed Loan Division
Sharon SachsFarm &
Community Services
Germaine JonesHousing Services
James JordanFinancial Reporting
Division
Tracy GallowayFinancial Statements
Rhonda KnolhoffGeneral Ledger
Pam YoungerProgram Funds Control
Tony BainbridgeDirector
Kristen LandwehrInternal Control and
Initiatives Staff
Alison SuhreProgram Reporting
Division
Karen CampbellDebt Collection
Improvement
Debra DetersProgram Reports
Greg ThebeauCredit Reform
Mark McKinleyDirect Loan Division
Cindy HaasFarm Services
Ginger LukeCommunity Services
Cheryl ParkerMulti-Family
Housing Services
David LarsenFinancial Operations
Division
Edwin HenryCash Management
Collections
Linda HamelFiscal Reconciliation
Harry BarnettMission Support
Division
Cory LittleOperations & Scheduling
Ann BradleyTelephone &
Electric Services
Pat BrownAdministrative Funds
Control
Marie LottShift 3
Linda SchmidtCash Management
Disbursements
Lisa RandolphPlanning and
Accountability Staff
Larry ClaytonShift 1
Brian LinkShift 2
FARM SERVICE BRANCHCindy Haas
Farm Services BranchChief
Betty NunneryAccountant
Karen KingFinancial Specialist
Yvonne Collins-MyersAccounting Technician
Byron LusterAccounting Technician
Sharon MaullAccountant, Lead
Shantaye GladneyAccountant, Lead
Kathy WhiteAccountant
AccountantLawrence MullenAccounting Technician
Barbara LeeAccounting Technician
Tracy BozzoAccounting Technician
Kathleen FaridAccounting Technician
Sue PennockAccounting Technician
Direct Loan – Farm Services BranchECM Fax Number 314-457-4539
Name TitlePhone
Number
State Assignment
Cynthia Haas Branch Chief314-457-4121
Sharon Maull Lead Accountant
314-457-4146
Shantaye Gladney Lead Accountant
314-679-6716
Betty Nunnery Accountant
314-679-6850
Kathryn White Accountant
314-679-6837
Yvonne Collins-Myers
Accounting Technician
314-679-6824
FL, ID, IA, MS, TN, UT, VI
Kathleen Farid
Accounting Technician
314-679-6826
CO, IL, IN, ME, ND, OR, WY
Lawrence Mullen
Accounting Technician
314-679-6834
CT, KS, MA, MO, MT, PA, RI, SC, WV, WI
Tracy BozzoAccounting Technician
314-679-4193
GA, PR
Barbara LeeAccounting Technician
314-679-6846
AZ, LA, MI, NH, OK, SD, VT, VA
Byron LusterAccounting Technician
314-679-6848
AR, NE, NV, NJ, NC, OH, WA, GU/WP
Sue PennockAccounting Technician
314-679-6835
AL, CA, DE, MD, MN, NM, TX, AK, HI
Karen KingFinancial Specialist
314-457-6830
KY, NY
Direct Loan Servicing Processing Times
• Direct Loan Borrower Adjustment (processing time is 10 business days)
• FSA 1956-1, Application for Settlement of Indebtedness (processing time is 18 business days)
• FSA 2072, Cancellation of US Treasury Check (processing time is 5 business days)
• FSA 2425, Request to Cancel Undisbursed Loan Funds (processing time is 5 business days)
• FSA 2429, Request for Change in Application (processing time is 12 business days)
• FSA 2446, PLAS-GLAS Account Correction (processing time is 18 business days)
• FSA 2560, Request for Statement of Account (processing time is 10 business days)
• FSA 2576, Notice of Judgement (processing time is 18 business days)
• Complex Cases (processing time is 30 calendar days)
GENERAL INFORMATION• A normal workday routine for a direct loan technician in the
finance office. • Check request• Discrepancies• ECM• TOP• Cross Servicing
• How are discrepancies worked? Discrepancies are worked oldest within jurisdiction unless specifically told otherwise by Branch Chief and/or Lead Accountant.
• What are the routine requirements or top priorities each day? Lines and ECM items unless otherwise specified by the branch chief and/or lead accountant.
• Completion Letters? To assure receipt of completion letters please be sure to provide the full name of the contact person.
• Can NRRS 2429, Change in Application of Payments be sent through ECM?
• Is the first line of correspondence always a faxed submission to ECM? Yes, all initial requests should come through ECM
• What is the best way to make inquiries or offer additional information on an ongoing problem case? If you have anything to add or new information on a problem case, it is best to call and/or email the technician. On all email inquiries, please cc myself, Cindy Haas ([email protected]) and my Lead Accountants, Sharon Maull([email protected]) and Shantaye Gladney ([email protected] ). Our numbers are 314-457-4121 (Cindy Haas), 314-457-4146 (Sharon Maull) and 314-679-6716 (Shantaye Gladney).
• How do email and telephone inquiries fit in with this, and how do we avoid creating duplicate ECM submissions if we do need to make an inquiry on something that has already been submitted? Again, all secondary inquiries should be made by email.
• Do you encourage the personal contact, or is this supposed to be
strictly an electronic process? I prefer the technician be given their allotted timeframe for completion of each item. If no response or contact from them, then please follow up with a call and/or email.
Fedwire vs ACH• COST
ACH o .30 per disbursement
WIRE o $35 per disbursement
• Labor Intensive ACH
o Automated requires 1C via DLSo Manual requires 1 hour for both FaSB and
CMDB to process the request WIRE
o Requires 1 1/2 hours for both FaSB and CMDB to process the request
o Not all banking institutions accept Fedwires• Security of Data
No difference between ACH and that of a WIRE• Ability return/reverse
Instructions can be found in the Treasury Financial Manual, Chapter 7500o http://tfm.fiscal.treasury.gov/v1/p5/c750.pdf
FARM SERVICE BRANCHCindy Haas
Farm Services Branch314-457-4121
Betty Nunnery314-679-6850
Karen King314-679-6830
Yvonne Collins-Myers314-679-6824
Byron Luster314-679-6848
Sharon Maull314-457-4146
Shantaye Gladney314-679-6716
Kathy White314-679-6837
AccountantLawrence Mullen314-679-6834
Barbara Lee314-679-6846
Tracy Bozzo314-457-4193
Kathleen Farid314-679-6826
Sue Pennock314-679-6835
