Usability Test

Jeffrey Aguilar Loren TrejoChris AbuGhazaleh

May 18, 2007

WebUT

OverviewOverview Received a request for proposal from Clark ConstructionReceived a request for proposal from Clark Construction

Responded with a letter of interestResponded with a letter of interest

Conducted thorough research of Clark Construction backgroundConducted thorough research of Clark Construction background

Website visited and evaluatedWebsite visited and evaluated

Client MeetingClient Meeting

Created a usability test draft including scenariosCreated a usability test draft including scenarios

Conducted sample usability test with analysisConducted sample usability test with analysis

The Ultimate goalThe Ultimate goal

The WebUT Team Dedicated lab, with digital recording technology.Dedicated lab, with digital recording technology. Longest running independent testing lab in Southern Longest running independent testing lab in Southern

California.California. Over 125 products tested since 2000.Over 125 products tested since 2000. Vast experience with software and web applications.Vast experience with software and web applications. Vast experience with input devices.Vast experience with input devices. We address both usability and ergonomics!We address both usability and ergonomics!

The team for this project: Jeffrey Aguilar, Loren Trejo, and Chris The team for this project: Jeffrey Aguilar, Loren Trejo, and Chris

AbuGhazalehAbuGhazaleh

BackgroundBackground

The Clark Construction ImageThe Clark Construction Image Type of workType of work The Construction Industry and CompetitorsThe Construction Industry and Competitors Website visited and evaluated Website visited and evaluated

www.ClarkConstruction.com Clear Understanding of ProjectClear Understanding of Project

UUTT: Why Usability : Why Usability TestTest Increase productivity- Clark Construction employers will have time Increase productivity- Clark Construction employers will have time

to do other timely tasks and not worry about the website and to do other timely tasks and not worry about the website and website complaintswebsite complaints

Increase customer satisfaction- Browsers of the website will be Increase customer satisfaction- Browsers of the website will be satisfied with the new user friendly sitesatisfied with the new user friendly site

Reduce development time and costs- An updated website will Reduce development time and costs- An updated website will have no need for new developmentshave no need for new developments

Reduce maintenance costs- Maintenance will be minor if anyReduce maintenance costs- Maintenance will be minor if any

Decrease training and support costs- The IT department at Clark Decrease training and support costs- The IT department at Clark Construction will have less troubleshooting the website and fewer Construction will have less troubleshooting the website and fewer questions from customers with the usability tested websitequestions from customers with the usability tested website

UUTT: Analysis: Analysis Understand how the users will use the web Understand how the users will use the web

sitesite What tasks are criticalWhat tasks are critical What tasks are most frequentWhat tasks are most frequent Step by step how users complete tasksStep by step how users complete tasks Users interviews, observation to gather Users interviews, observation to gather

inputinput

Usability means designing interface to Usability means designing interface to allow user to perform their tasks allow user to perform their tasks

efficiently and effectivelyefficiently and effectively

The The PlanPlan The main focus that WebUT will put the spotlight on and research The main focus that WebUT will put the spotlight on and research

with our usability test is the question of time and money. We have with our usability test is the question of time and money. We have evaluated the Clark Construction website with this in our mind to evaluated the Clark Construction website with this in our mind to gain more clients and improve user satisfaction which will lead to gain more clients and improve user satisfaction which will lead to many improvements many improvements

Unbiased testing/Finding the right participantsUnbiased testing/Finding the right participants

Creating scenarios that are constructive in the development of the Creating scenarios that are constructive in the development of the new websitenew website

Prioritizing Website NeedsPrioritizing Website Needs

AnalysisAnalysis

Conclusion with final reportConclusion with final report

Time Chart for ProjectTime Chart for Project

BackgroundResearchSample UsabilityTestAnalysis

Conduct Final Testwith Analysis

Over 50% of work has already been completed

Money Money ManagementManagement

$0

$1,000

$2,000

$3,000

$4,000

$5,000

ContextAnalysis

TaskAnalysis

UserAnalysis

SubjectSelection

Minimum

Average

Maximum

Average dollar amount about $30,000 for usability test

Top 4 highest costs for usability testing with WebUT

Expected Benefits Expected Benefits Time benefit- Time benefit- Well worth the timeWell worth the time

Financial benefit- Financial benefit- Return on investment will be highReturn on investment will be high

Being one step ahead- Being one step ahead- An updated website with all new featuresAn updated website with all new features

Upholding your reputation- Upholding your reputation- Keeping the image of your company at the Keeping the image of your company at the highest levelhighest level

Design of the website- Design of the website- A cleaner and more professional websiteA cleaner and more professional website

Future employees- Future employees- A company that everyone wants to work forA company that everyone wants to work for

Future clients- Future clients- Landing the big projectsLanding the big projects

Improve Customer satisfaction and loyalty- Improve Customer satisfaction and loyalty- The repeat visitorsThe repeat visitors

Reaching a Higher LevelReaching a Higher Level

Web UT would like to thank you for Web UT would like to thank you for your time and appreciates your your time and appreciates your company in considering us for this company in considering us for this project.project.