The Indian Railways exhibit Institutionalized Organizational
Excellence.
About
Organizational Excellence
Organizational Structure
People in Organization
Technology
External Environment
Conclusion
References
ABOUT
EXTERNAL ENVIRONMENT
The external environment of an organization comprises of all the
factors that exist
outside the organization, but have significant influence on its
growth and survival.
Organizations generally have little control over these factors,
but need to
constantly monitor and adapt to them. The external factors that
have the highest
significance are discussed below:
Competition
It comprises of businesses that provide similar products or
services and occupy
the same marketplace. On the passenger front, Indian railways
faces competition
from airlines, suburban and inter-state road transport.
Affordable pricing and
comfortable travelling ensures that Indian Railways stays ahead
of its competition
when it comes to long distance travel.
IR also faces stiff competition on the freight front from road
transport and
pipeline transport of fuels. High load carrying capacity,
dedicated freight corridors
and safer mode of transport make the organization stand out.
Resources
The Indian Railways owing to its size has huge supply
requirements from various
sources. The long standing relationships that IR has with its
suppliers and partners
plays an important role in supply reliability.
Power State power grid, IOCL, Bharat petroleum (Diesel)
Steel Steel plants
Imports locomotives, wheels, etc.
Technology
IR has evolved with the constantly changing technology. It has
partnered with
General Electric, General Motors and Alco for technology
transfer, to keep the
____ up to date.
IR has a full-fledged organisation known as Research Designs and
Standards
Organisation (RDSO), located at Lucknow for all research,
designs and
standardisation tasks [2].
IR is also taking steps to utilize clean energy such as solar
power and low carbon
LED lights. It entered into a partnership with IIT Madras to
develop technology to
tap solar energy for lighting and air-conditioning in the
coaches.
Customers
In the more than 6 decades that IR has been in operation, it has
adapted to
changing customer requirements (?better word). IR has constantly
kept in touch
with the latest trends in consumer demands and has met them
accordingly.
Introduction of metros (kolkata), suburbanaffordable, premium
and super luxury
trains like the Maharaja Express and Palace on wheels are just
some examples of
the variety (? better) of services IR offers to its huge
customer base.
References
1. http://www.irfca.org/docs/stats/stats-modal-split.html
2. https://en.wikipedia.org/wiki/Indian_Railways
