HospiceOfStFrancis.com • (321) 269-4240Toll-Free (866) 269-4240

Fax: (321) 269-5428

1250-B Grumman Place ~ Titusville ~ 32780

4875 N. Wickham Road ~ Suite 107 ~ Melbourne ~ 32940

Edward M. Poe Hospice Care Center1240 Grumman Place ~ Titusville ~ 32780

Member of:

National Hospice and Palliative Care Organization

Florida Hospice and Palliative Care, Inc.

Hospice of St. Francis is a Community Health Accreditation Program (CHAP) Certified Organization

chapinc.org

“Life is too short to

wake up in the morning with regrets.

So, love the people who treat you right

and forget about the ones who don’t.

And believe that

everything happens for a reason ...

if you get a chance - take it;

if it changes your life - let it.

Nobody said that life would be easy ...

They just promised it would be worth it.”

R E P O R T T O T H E C O M M U N I T Y 2 0 1 6

Uplifting Lives. Uplifting Each Other.

Uplifting Our Community.

~Unknown

Uplifting the lives of our patients and their families is the mission of Hospice of

St. Francis.

Our team at Hospice of St. Francis cares for and supports patients and families,

helping them achieve the most positive possible response to an emotionally and

physically challenging time. Serving them uplifts their lives, and ours.

In Fiscal Year 2016, Hospice of St. Francis achieved accomplishments in care

and financial strength that enable us to reach more people throughout our

community and look to the future with confidence.

Under this banner of service:

• Our medical staff made more visits and served more patients than at any time in our history.

• Patients and their families benefited from our employees outperforming annual quality standards and goals, exceeding Federal and State benchmarks.

• The Community Health Accreditation Partner (CHAP) accredited Hospice of St. Francis in March of 2013, and the accreditation extends through March of 2019.

• Hospice of St. Francis was recruited by the National Hospice and Palliative Care Organization (NHPCO) to be a partner in the national We Honor Veterans program in October 2010. We achieved our first level star in February 2012, the second star in October 2014 and the third level star in January 2017. We are currently working on qualifying for level four, the highest accreditation available.

• Our leadership transitioned for the future as Dwight Severs became Board Chairman, and Tony Hurt stepped into the role of Foundation Chairman.

Our new mission statement defines our caring approach to patients and families:

Our purpose is to care for the bodies, minds and spirits of people who place

their trust in us. Our program raises spirits, helps alleviate fear and pain, and

aids in experiencing a full life to its last moment.

People honor us by allowing us to provide them with loving care so that they

can have the best possible life experience at the most tender of times.

~ Joe Killian

President & CEO

When life itself is coming to a close, people should receive

as much comfort as possible in the form of loving care,

dignity, honor, and respect.

Our new mission statement

defines our caring approach

to patients and families:

Uplifting Lives.Uplifting Each Other. Uplifting Our Community.

1

“It’s only when we truly know

and understand that we have

a limited time on earth…

that we will begin to live each day

to the fullest, as if it was the

only one we had.”

~ Elisabeth Kübler-Ross

Uplifting Lives. Uplifting Each Other. Uplifting Our Community.

St. Francis Pathways to HealthcarePathways is a specialized program that offers comfort

care to non-hospice patients. Our work begins when a

person starts experiencing the impact of chronic,

disabling conditions. Long before hospice care is even

an option, many people suffer from the symptoms

and complications of diseases and need palliative care

or comfort care. The Pathways team works with the

patient’s physicians to address the physical,

psychological, social or spiritual distress of serious

illness and its treatment. Patients need a way to

alleviate their pain and discomfort so they can actively

deal with their conditions and seek curative treatment

as appropriate. Pathways provides that comfort and

offers palliative services that help patients live well.

Our expert medical care and special knowledge of

pharmaceuticals can provide needed relief to the

patient. The emotional and spiritual support from

our caregivers often makes the difference between

a good day and a stressful one.

In the second full year of the Pathways program,

we were able to serve 375 palliative care patients in

hospitals, nursing facilities, assisted living facilities or

at home, designing care plans to alleviate patients’

symptoms and achieve their highest quality of life.

Uplifting Lives.Hospice CareHospice care is a multidisciplinary approach to helping patients and

families live their lives to the fullest. Hospice care focuses on uplifting

the lives of patients with a life expectancy of six months or less by

empowering them to make choices, providing care to effectively

manage symptoms and wrapping the family with support.

Hospice care begins when the patient, in conjunction with his or her

physician and family, decides that curative treatments are not aligned

with the patient’s wishes. The patients and their families benefit from

a specially trained team of physicians, nurse practitioners, registered

nurses, certified nursing assistants, social workers, chaplains and

volunteers that can be reached 24 hours a day, 7 days a week to assist

with meeting their needs. Most patients prefer to remain at home,

but hospice services are available anywhere that the patient resides.

In cases where a higher level of care is required, our 12-bed Edward

M. Poe Hospice Care Center is available for inpatient care services.

In Fiscal Year 2016, Hospice of St. Francis provided care to as many

as 300 patients per day in communities throughout Brevard County.

In total, 1,362 patients were served by our hospice teams. We are

always mindful that hospice care is built on a philosophy of living life

to the fullest for as long as possible. We are passionate about offering

a hopeful, compassionate and comforting approach to our patients

and families, and we are truly honored to begin our 40th year of

service to the residents of Brevard County.

Catherine has been a patient with St. Francis Pathways

to Healthcare for about a year. Her doctor referred her

to hospice because her condition appeared to be

life-limiting, but upon further evaluation it was

determined that what she needed most was assistance

with symptom management. Once she began services

with Pathways, her spirits improved and she was able

to continue managing her health without the need for

hospice care. Her nurse practitioner, Jeanne, visits her

regularly, assesses her health status, and involves her

physician when needed.

Catherine’s daughter, Linda, says Pathways is a

godsend. When Catherine requires more assistance,

Jeanne is there for her. Linda tells everyone about her

newfound understanding that the programs offered by

Hospice of St. Francis are not just for those facing end

of life. Both Catherine’s frame of mind and overall

health have greatly improved since she has been part of

the Pathways program. She is happy and positive about

her life now, and speaks enthusiastically about the

community in which she lives. She loves to encourage

people, including her nurse practitioner, to move into

the neighborhood.

Did you know...

Hospice and palliative care

both offer compassionate care

to patients with life limiting illnesses,

but palliative care – which is always

a component of hospice care –

can be used as a separate area

of medical practice while the patient

is receiving curative treatment?

2 3

“I joined HOSF becauseI have personal experiencewith hospice and I know

the big difference it can make at a very difficult time. As a family member,

I felt wrapped and liftedby their support.”

~ Anastasia Tutsie,Community Access Liaison,

Hospice of St. Francis

Jeanne, Linda and Catherine

~ Dr. Elizabeth Galfo

Chief Medical Officer

Uplifting Each Other.Hospice of St. Francis has more than 190 employees who bring

palliative care, hospice services and grief support to Brevard

County residents. For our employees, this is a heartfelt passion.

The nature of our work can take an emotional toll on

employees. Hospice of St. Francis has a solid foundation of care

for employees so that they know their needs are met as they

4 5

“During my 20 years as Medical Director of Hospice of St. Francis,

I have seen tremendous growth in our ability to meet the needs of

patients and their families in Brevard County. It has always been

a privilege to see the positive difference our team makes for those

dealing with the challenges of life-limiting illness. When people ask

me how I can be so upbeat in a profession that focuses on care at

end-of-life, my immediate response is ‘my wonderful team - we

are always there for our patients, families and for one another!’

I absolutely love our mission statement, because it describes

beautifully what we do every day at Hospice of St. Francis;

we uplift lives by uplifting each other and uplifting our community!”

“This is my second family.

After my husband

passed away,

I feel God brought me

here to help others.”

~ Reina GaleanoPatient Care Secretary

“I love working here.

I am proud to be

working with our staff

and see the wonderful

outcome of their

compassion for all.

We are the best

hospice, thanks to our

entire team.”

~ Dale Mitchell,Facilities Manager

Hospice of St. Francis Invests in Solar Power

Hospice of St. Francis is always looking to the

future with an eye toward creating value and

containing costs. The solar panel system

recently installed at our headquarters is an

excellent example. Gathering energy from the

sun will reduce the need for us to buy power

from “the grid”. Over the expected timespan

that the solar panel system will be in use

(25 years), we estimate that the difference in

power expense will be over a million dollars.

This forward thinking by our leadership

reflects the importance placed on fiscal and

social responsibility as well as organizational

sustainability.

The Solar Panel System:

250 KW (peak) in DC nameplate capacity.

Continuously interconnected with the local electrical distribution grid.

A total of 962 solar modules roof and ground mount.

Based on a 25-year financial analysis, this PV system will perform as listed below:

• Annual average KWH Production 395,000 to 410,000 KWH’s.

• Electricity savings in excess of $30,000 annually (based on 8.1 cents per KWH).

• Estimated energy savings (25 years) with 3% annual increase: $1.120M.

~ Cami Leech FlorioChief Operating Officer

Hospice of St. Francis Lighthouse team

meet the needs of the people we serve. We share common

values that help us uplift one another. We hold ourselves and

others accountable for doing the right thing. We encourage

collaboration and focus on excellence, compassion, dedication

and integrity in all that we do. We are good stewards of the

resources and programs that have made Hospice of St. Francis

strong for 40 years, and we are prepared for a vibrant future.

“The Hospice of St. Francis team is

truly passionate about helping

patients live their lives to the

fullest. I’ve worked in healthcare

for many years, and I’ve never seen

a group of people who are

collectively so committed to the

mission of their organization.

North Star for ChildrenChildren have special needs when it comes to grieving, and

care approaches are different depending on a child’s age. The

North Star for Children program meets children’s needs

through small groups, events and activities, and special camp

experiences. Working with the families of patients and with

the public school system, North Star identifies children at risk

in five age-related groups and invites them to participate in

this unique program.

North Star is modeled after the nationally- recognized Dougy

Center in Portland, Oregon. The program encourages children

and teens to verbalize and express grief experiences through

creative play and support in a peer group setting.

• As many as 30 children of all ages participate monthly

in the specialized grief support activities focused on

imagination and play as a way of healing their young lives.

Uplifting Our Community.The many services offered by Hospice of St. Francis touch the lives

of every person in the community in some way. In addition to

patient care, Hospice of St. Francis has developed several initiatives

that uplift lives by addressing community needs and responding to

patients’ desires.

~ Debbie Speaking about her father-in-law, Clyde

Find out more about We Honor Veterans at: wehonorveterans.org

Debbie and Clyde

We Honor VeteransHospice of St. Francis is part of the We Honor Veterans initiative

to recognize veterans and thank them for answering the call to

duty. Brevard County has a vibrant population of veterans.

According to the We Honor Veterans program, one out of every

four dying Americans is a veteran. Hospice of St. Francis wants to

recognize our patients for this major commitment to our nation.

Hospice of St. Francis is the only Level Three Partner of the

We Honor Veterans program in Brevard County. This high

designation – three out of four – requires a deep commitment to

community collaboration relating to veterans’ issues, including

active leadership in the Hospice Veteran Partnership, educational

programs on veteran benefits for hospice and palliative care,

cultural issues surrounding veterans, specialized staff education

about veterans end of life, and community outreach. Hospice of St.

Francis has 20 volunteers with military service who participate in

all of these initiatives and provide veteran-to-veteran services.

Our We Honor Veterans committee, working with the Brevard

Veterans Council, helped secure free burials for homeless or

impoverished veterans in the Cape Canaveral National Cemetery,

a new military cemetery that opened in January 2016.

Last year we honored 56 of our patients who are veterans in

pinning ceremonies. Each ceremony is personal and special for the

veteran. Prior to the ceremony, a series of interviews are conducted

by our military volunteers about the memories and experiences of

the patient and compiled into a story. The story is shared with

those in attendance at the pinning ceremony, usually the patient,

their family, friends, and staff. The veteran is given a certificate

with the logo from the branch of service, a small American flag,

a We Honor Veterans lapel pin, and a baseball cap with the seal

from the branch of service. The patient also receives a patriotic

handmade personally embroidered quilt made by our volunteers.

“The pinning ceremony was fabulous. We didn’t know anything about it.Even my husband wasn’t sure and

I said, yes, this is a way to honor him while he is still alive.

It brought him back in that moment.That was the highlight and something

we didn’t even know was available.”

6 7

Darian Jr., age 6, was hesitant to come to group, but gave it a try. “Now”, his grandmother says, “he can’t wait to come and marks the days on his calendar until

the next group!”

Darian Jr.

Darian Jr., a six year old boy, lost his

mother a short while ago. He came to

his first North Star group with his

grandparents. While everyone waited

for pizza to arrive, Darian turned to his

grandmother and quietly said, “The

pizza’s not here yet. We can go, they

won’t miss us.”

The pizza arrived and the family chose

to stay. When the adults went to their

own group, the children stayed behind

to meet together. Darian joined in

without hesitation and enjoyed his time

with his peers. Afterward, he told his

grandmother excitedly that he played.

Then he said, “Grandma, did you know

there is a girl here tonight who lost her

mom?” He felt accepted into the group

and received affirmation that he was not

alone in his grief journey.

At age 90, Evelyn recalls the details of a

long enduring love affair with Jim, the

man who was her husband and soul mate.

She was always with him, a partner

throughout life and a companion at the

end. Evelyn and Jim received the benefits

of hospice care during his illness and that

nurturance has continued for more than

two years since as Evelyn became an

active member of our bereavement

program. She says our hospice team was

there to help Jim in every way, and she felt

comforted by our presence. Afterward,

through our bereavement program, she

has met others who are also working

through their grief. Through their

kindness and the help of professionals like

Kristie, bereavement coordinator, Evelyn

is well on her way to healing. She has

found solace and a family of sorts in her

affiliation with Hospice of St. Francis. She

feels we were helping her from the start.

Bereavement ProgramThe Hospice of St. Francis Bereavement Program works

with anyone in our community, that is suffering and needs

grief support after a loss. Our bereavement programs are not

limited solely to our patients and families, but are available to

anyone in need.

• During Fiscal Year 2016, 1,700 people throughout

Brevard County attended grief support luncheons and

gatherings; attended memorial services and holiday

groups; participated in sessions for men, women, or

families; and received quarterly mailings. An additional

300 people received grief support for losses unrelated

to a hospice experience.

8 9

Evelyn and Kristie Jim’s Hospice StoryJim had been suffering with debilitating health concerns

including cancer, for over a year with no relief. In a visit to his

family physician, he inquired about hospice and his doctor

made the necessary referral. Once established as a hospice

patient, the team surrounded him with care, managed his

medications, and began to help Jim and Evelyn deal with the

advancing situation. They even arranged for volunteer respite

support so Evelyn could have a break from time to time.

Evelyn was alone, her family 3,000 miles away, so when Jim

was in his final days, the hospice team became her family.

They sat with her on his last day, helping her to understand

the stages that Jim was going through and supporting her as

she waited by his side. They made her feel comfortable and

loved, something Evelyn will never forget. Jim and Evelyn had

been together for such a long time, and he was a strong

spiritual being. He died at age 101. His passing was a

tremendous loss to her, but she has her faith, her church

ladies, and the hospice team as her solace.

ZippyZippy’s mom was a patient of ours that passed away.

When one of our nurses found out that the family was

not able to keep Zippy, and were unsure what to do

with him, she went and picked him up. She brought

Zippy to Mary, the manager of the Pet Pledge Program,

at the Melbourne office. It was a holiday weekend, and

I asked my husband to come by with the kids and meet

him. My son had been asking for a dog and Zippy was

so sweet. The kids came and met him and my son went

down on the floor playing with him. We brought Zippy

home for the long weekend to make sure he fit into our

family. After that weekend we knew he found his

forever home and family.

Zippy and JayMary Beth and Inky

InkyInky was a feral cat adopted by our patient, Miss Jean. Miss

Jean was in her 90’s and lived alone in senior housing. Inky

was her family. The two of them led a quiet life and when she

became a hospice patient, Miss Jean expressed her concern

for Inky when she would be no longer able to care for her.

Miss Jean was determined to remain at home in her small

apartment with Inky as long as possible, but as time drew

closer, the search for a new family for Inky began. Volunteer

Mary Beth Smith read about Inky in the Hospice of St. Francis

volunteer newsletter and though she already had several cats,

she convinced her husband that they should offer Inky a home

with them. Miss Jean was visited in her final hours by hospice

staff and volunteers. Her social worker, Mandi, gave her the

good news that a family was waiting for Inky and she would

receive the best care. Miss Jean passed away peacefully and

Inky was taken to her new home where she made a successful

transition to her new family. Inky continues to do well to this

day, four years later.

Pet Pledge ProgramWe want to eliminate as much stress as possible in our patients’

lives. Often one of their biggest concerns is what will happen

when they can no longer care for their precious pets. Our Pet

Pledge Program meets this need. The program, in cooperation

with Friends for Animals Sanctuary, is administered by

volunteers who find loving homes for these displaced animals.

~ Lalanya Wallace, RN

Crisis Care Clinical Manager

~ Mary Larson, LCSW

Manager of Bereavement and Volunteer Services

“The greatness of a nation

and its moral progress

can be judged by the way

its animals are treated.”

~ Mahatma Gandhi

“Hospice was wonderful

to Jim and me.

I’m 200 percent satisfied

with the care we received.”

~ Evelyn

Your Generosity Uplifts Lives!Hospice of St. Francis is able to uplift the lives of people because of the

generosity of our donors and volunteers. Those who support us with

their time, talents and treasures are, through their generous gifts,

enabling us to provide the very best care. Contributions enable us to

offer such programs as our bereavement services, North Star for

Children, We Honor Veterans, and Pet Pledge. Contributions also

help us provide comprehensive palliative care services through

St. Francis Pathways to Healthcare.

Consider all that Hospice of St. Francis does for patients, families and

the community. It would not be possible without our generous donors.

Philanthropy is key to our ability to offer a wide range of services and

to innovate and grow to meet our community’s changing needs.

Volunteer ProgramWe work daily with patients for whom time is both limited and precious.

Time is a valuable gift we receive from generous contributors. This includes

members of our boards of directors – who give their time without

compensation – and the many people who volunteer in innumerable ways.

Volunteering for Hospital of St. Francis is truly a calling for many, especially

those who have been touched by our program and want to help others:

• In Fiscal Year 2016, 197 Hospice of St. Francis volunteers donated

13,605 hours of time, valued at $320,534 in cost savings to the

organization.

• Patient care services benefited from 43 percent of volunteer hours; the

remaining 57 percent of hours were served in administrative roles.

• Volunteer tasks ranged from routine office support to visiting patients

with no family, ensuring they are not alone in their final transition.

A 2012 study in Health Psychology Journal found that participants who

volunteer with some regularity live longer, but only if their intentions are

altruistic, meaning volunteering to help others versus helping themselves.

Clearly, our volunteers are choosing to help others.

PhilanthropyDonors usually think of philanthropic giving as an annual

commitment. But many people are coming forward to

make significant gifts to fund the future. In Calendar Year

2016, over 900 people supported Hospice of St. Francis by

giving more than 1,000 gifts.

Philanthropy is indispensable to our present and future

programs for patient care and family support. This is

amplified as our society faces a senior citizen population

growth wave with Baby Boomers turning 70. Hospice of

St. Francis intends to be prepared to meet this challenge by

expanding services and developing new methods to meet

generational needs. The board and senior leadership have

committed to build an even more comprehensive

philanthropy program to engage and inspire the

philanthropic interests of many more people.

If you are not already one of us, please become a Hospice

of St. Francis supporter. Help us in our life-uplifting mission

by making a gift today. Your generosity has the power to

transform and uplift lives when you return the enclosed

envelope with your gift, visit our website at

hosffoundation.org/donate, or call (321) 360-3456.

The gift of even $25 has the power to change lives.

We hope you will join us!

~ Barbara Haley

“Hospice of St. Francis took care of

my husband when he was dying.

He received wonderful care, and so did I.

I volunteer because I want to give back.”

10 11

Grace has been a patient/family care

volunteer for five years. She provides

caregiver relief by sitting with patients

at home for up to four hours once a

week so that the caregiver, usually the

spouse or adult child, can have some

personal time.

Grace’s husband was a patient of

Hospice of St. Francis and after his

death, she became a volunteer. Her

wish was to offer tired caregivers the

same service that had been given to

her when she was caring for her

husband. She wants them to have the

chance to run errands, go to the

doctor, see friends, or just relax. This

special service is greatly appreciated

by those in the caregiver role.

Giving back

“Hospice of St. Francis amazes me every day. I have the privilege of presenting our mission to

people who want to be part of uplifting lives and making a difference. Philanthropy is a

partnership. Together we envision a world in which every person is able to live life to the fullest, even in the face of declining health

circumstances. We share the understanding that there is joy even in sadness and we want

to work together to create the best possible experience for our patients and families.

Thanks to the dedicated support of our many donors and their partnership in our work,

together we improve the quality of life for everyone in our community.”

Barbara volunteers 3 days a week in our Melbourne office, where she uses her computer skills providing administrative support in the volunteer department. Barbara always wears a smile and we love having her here!

“At the end of the day,

it’s not about what you have

or even what you’ve accomplished.

It’s about who you’ve lifted up,

who you’ve made better.

It’s about what you’ve given back.”

~ Denzel Washington

“Volunteering with Hospice of St. Francis

means being able to touch another person’s life

by giving of myself freely. I am far more blessed

than the patients that I visit. I have a chance

to be there for them at such a critical stage

of their lives and hopefully putting

a smile on their face.”~ S.N.

~ Dorothy AllenChief Philanthropy Officer

12 13

“The simple gift of giving

becomes an elaborate

rich aftertaste of a

natural blissful feeling,

lingering endlessly

in my lifetime.”

~ Wes Adamson

RECOGNIZING OUR HOSPICE OF ST. FRANCIS DONORS For Gifts Made in Calendar Year 2016

14 15

RECOGNIZING OUR HOSPICE OF ST. FRANCIS DONORS For Gifts Made in Calendar Year 2016

“For it is in giving

that we receive.”~ Francis of Assisi

“The ultimate lesson 

is learning how to love 

and be loved unconditionally.”~ Elisabeth Kübler-Ross

“The meaning of life is to find your gift.

The purpose of life is to give it away”~ Pablo Picasso

16 17

Organizations

Every effort has been made to make this listing as accurate and precise as possible.

If your name was inadvertently omitted or is incorrect, we apologize.

Please contact the Hospice of St. Francis Foundation at (321) 360-3456.

RECOGNIZING OUR HOSPICE OF ST. FRANCIS DONORS BOARD OF DIRECTORS

Samuel Haddad, MBA

Vice Chairperson,Hospice of St. FrancisTreasurer, Hospice St. Francis Foundation

Tony Hurt, LUTCF

Chairperson, Hospice of St. Francis Foundation

Christopher McAlpineVice Chairperson, Hospice of St. Francis Foundation

Dwight Severs, Esq.Chairperson,Hospice of St. Francis

Michael Ammen Rene Pulido, DSMT Kim Rodriguez

Theresa Abruzzo-Price

Linda Weinberg, Esq.Jerry Allender, Esq.

Joseph Killian, CHPCA, MAOLPresident/CEO

Cami Leech Florio, FACHEChief Operating Officer

Elizabeth Galfo, MD, FACP, FAAHPM, HMDCChief Medical Officer

Marsha AbelnChief Financial Officer

Alicia Cato, BSN, RNChief Compliance Officer

Dorothy Allen, FAHPChief Philanthropy Officer

Established in 1977, Hospice of St. Francis is Brevard County’s longest-serving and only independent

not-for-profit hospice. With locations in Titusville and Melbourne, Hospice of St. Francis serves the

needs of patients from all parts of our 75-mile long community. We are fortunate to have an

extraordinary group of community leaders serving on our board of directors. Each individual is

committed to our mission and works diligently to share our story with others so they understand

the depth of our community impact. Most of our board members have a personal hospice

experience that drew them to this service. Our executive team is highly skilled and knowledgeable

about best practices in hospice care. We are grateful for their governance and leadership, especially

in these times when the landscape of hospice and palliative care is changing dramatically.

More people are recognizing that living with illness and anticipating the end of life can be

approached with a new attitude that centers on experiencing the highest quality of life in every

health circumstance. Our leadership also recognizes a heightened sense of awareness throughout

society as more and more people have hospice experiences. This growing consciousness validates

the broad scope of services we offer to the patients and families we serve. Our commitment to

providing for the diverse needs of our community is the hallmark of our work and our leadership.

Hospice of St. Francis receives direction from our Board of Directors, made up of local community leaders.

“One person caring

about another

represents life’s

greatest value.”~ Jim Rohn

Leadership Team

Not pictured: David Ferguson, Secretary/Treasurer, Hospice of St. Francis

Mary Alderman

~ Alicia CatoChief Compliance Officer

Uplifting Lives Through FiscalHealth and Compliance

STATEMENT OF FINANCIAL POSITIONFor fiscal year ending September 30, 2016

A not-for-profit organization’s financial health determines

its ability to serve its community. Fortunately, Hospice of

St. Francis is financially strong and well-managed. This

CONSOLIDATED FINANCIAL HIGHLIGHTS

Hospice Operations

Medicare 75%

Medicaid 17%

Contributions and other

revenues and gains 5%

Insurance and all other 3%

Salaries and benefits 57%

Services purchased from contract

providers 19%

Drugs, medical supplies and

equipment 12%

Insurance, depreciation, interest

and other 13%

combination of good financial management and

community philanthropic investment supports our

present work and paves the way to a healthy future.

Summary of OperationsYear end September 30, 2016 (amounts in thousands)

Revenue, gains and other support:Net patient revenue . . . . . . . . . . . . . . . . . . . . . .Contributions . . . . . . . . . . . . . . . . . . . . . . . . . . . .Other revenue and gains . . . . . . . . . . . . . . . . .

Total revenue, gains and support . . . . . . . . . . .

Expenses:Program services . . . . . . . . . . . . . . . . . . . . . . . . .

Total change in net assets . . . . . . . . . . . . . . . . . . .

$ 21,147$ 184$ 895$ 22,226

$ 20,804$ 1,442

Condensed Balance SheetYear end September 30, 2016 (amounts in thousands)

Assets:Cash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Accounts receivable (net) . . . . . . . . . . . . . . . . . . .Property and equipment (net) . . . . . . . . . . . . . . .Land . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Other assets/prepaid/deposits . . . . . . . . . . . . . . .Total Assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Liabilities and Assets:Accounts payable and accrued expenses . . . . . . . .Accrued employee compensation . . . . . . . . . . . . Total liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total net assets . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Total liabilities and net assets . . . . . . . . . . . . . . . .

$ 3,479

$ 13,301

$ 1,376

$ 7,436

$ 265

$ 125

$25,982

$ 630

$ 1,383

$ 2,013

$ 23,969

$25,982

Who pays for our services?Year end September 30, 2016 (amounts in thousands)

Medicare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Medicaid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Contribution, other revenues and gains . . . . . . . . . . . .Insurance and all other . . . . . . . . . . . . . . . . . . . . . . . . . . . .Total revenue, gains and other support . . . . . . . . . . .

Where does the money go?Year end September 30, 2016 (amounts in thousands)

Salaries and benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Services purchased from contract providers . . . . . . . .Drugs, medical supplies and equipment . . . . . . . . . . . .Insurance, depreciation, interest and other . . . . . . . . .Total expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

$ 16,706

$ 3,807

$ 1,079

$ 634

$22,226

$ 11,761

$ 3,868

$ 2,511

$ 2,664

$20,804

One of the highest priorities of Hospice of St. Francis is our commitment to

financial health. We take management of our assets seriously because we know

how important our mission is to the community we serve. Financial integrity is

one of the criteria used by the public to measure the success of a not-for-profit

organization. Being not-for-profit does not mean making no profit. In fact, the

more successful organizations do generate an operating margin that they use to

fund capital expenses, unexpected needs, future plans, and innovation. Generating

funds in excess of operations makes these things possible. The difference between

for-profits and not-for-profits is that any additional funds are put back into the

organization’s mission versus the pockets of shareholders or owners. Our status as

a not-for-profit demands that we support our mission to the community in this

way, but we also have the right and privilege to reach out to the community and

invite them to provide philanthropic support for the mission. This blending of

good community stewardship in support of the mission and vision of Hospice of

St. Francis is what has kept us strong for 40 years and will continue to provide a

solid foundation for our future.

“Hospice of St. Francis is committed

to ensuring compliance with all

state, federal and industry-wide

standards for hospice and palliative

care programs. Providing high

quality and compassionate care in

alignment with regulatory

standards is a continuous goal,

which is reflected in our staff

education, quality assurance and

quality improvement practices.

The integrity of our program and

a commitment to excellence in care

is at the core of our mission

at Hospice of St. Francis.”

“I get to work with

a great group

of professionals

that genuinely care

and believe in

the mission of

Hospice of St. Francis.”

~ Marsha AbelnChief Financial Officer

18 19

Our MissionUplifting Lives. Uplifting Each Other. Uplifting Our Community.

Our VisionCompassionately serving our community by helping patients and families live life to the fullest.

Core ValuesOur core values guide us in our actions in service to our patients and their loved ones.

Our values are reflected in what we say and what we do.

Accountability • Adaptability • Collaboration • Commitment to Excellence

Compassion • Dedication • Integrity • Stewardship

“Although it was only eight days that you were with us,

I cannot tell you the peace that it brought.

We had been trying to get him home for a long time,

but one issue after another kept him

in the hospital and rehab homes.

Your care and support allowed us to bring him home.

He was content for the eight days he was given.

Thank you so much.”

~ M.P. and Family

Dear Sand Dollar Team,

““Although it was only eight days that you were with us,

I cannot tell you the peace that it brougght.

We had been trying to get him hhhooommmee fforr aa llloonngg ttiimmee,

but one issue after another kept hhiimm

in the hospital and reehhaabb hhoommes.

Your care anndd suppppoorrtt aalllloowweedd us to bring hhiimm hhoommee..

HHee wwaass ccoonnttent ffor the eight days he wwaass ggiivveenn..

TThhaannkk yyoouu sso much.”

~ M.P. and Family

Dear Sand Dollar Team,

Discrimination is Against the Law–Hospice of St. Francis complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

20

Discrimination is Against the Law–Hospice of St. Francis complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

2020

HospiceOfStFrancis.com • (321) 269-4240Toll-Free (866) 269-4240

Fax: (321) 269-5428

1250-B Grumman Place ~ Titusville ~ 32780

4875 N. Wickham Road ~ Suite 107 ~ Melbourne ~ 32940

Edward M. Poe Hospice Care Center1240 Grumman Place ~ Titusville ~ 32780

Member of:

National Hospice and Palliative Care Organization

Florida Hospice and Palliative Care, Inc.

Hospice of St. Francis is a Community Health Accreditation Program (CHAP) Certified Organization

chapinc.org

“Life is too short to

wake up in the morning with regrets.

So, love the people who treat you right

and forget about the ones who don’t.

And believe that

everything happens for a reason ...

if you get a chance - take it;

if it changes your life - let it.

Nobody said that life would be easy ...

They just promised it would be worth it.”

R E P O R T T O T H E C O M M U N I T Y 2 0 1 6

Uplifting Lives. Uplifting Each Other.

Uplifting Our Community.

~Unknown