Upendra Gopinath Koten, PMP1420 Arlington Way, Brentwood, CA-94513, USA

Email: gopinath.koten@gmail.com Ph: +1-925-639-1430

SUMMARY Upendra is a certified project manager having over 15 years of industry and consulting experience in SAP package technology

practice and is certified in SAP SD and FI. He is experienced working with big-5 SAP consulting companies (Deloitte, PwC, SAP AG) and large electronic company (SONY) His international experience is bolstered by his work several SAP full life cycle implementation projects in OTC / Finance in North

America, EMEA, LATAM and Southeast Asia. He has gained hands-on, in-depth configuration and process knowledge in the SAP modules of SD, LE, FI, MM, PM, and PP. He has been involved in project management, analysis and development of large-scale, multi-source and challenging projects in

areas like ERP, e-Business and Client Server. He is experienced in managing multiple projects at same time and leading large global teams through complex program and

project tasks. Detail oriented, delivery-focused and able to motivate teams. He brings a strong business process background in customer-facing functions such as order management, pricing, billing, rebate,

Variant configuration, RRB, Service management, Rev Rec, Logistics execution, Tax, and Intercompany Sales/STO. He has managed 7 SAP upgrade projects at SAP AG by managing teams of 30 resources across the globe. He brings 10 years of domain experience in Supply Chain Management (SCM) Systems at SONY where he implemented a single

system across Southeast Asia, built upon hybrid technology (SAP + Oracle). He is specialized in automation and performance improvement. Extensively used SAP tools like SOLMAN, ECATT, BC-Sets, LSMW,

ALE, Info-Set Query, HP QC & QTP and ARIS. Involved in client presentation to senior level executives on Project Plan, Gantt charts, Milestones, Risks and Road Blocks. Involved in RFP response, Appraisals, Recruitment and building the project team. Major clients include Illumina, Raymond/Toyota, Computer Associates, Thomson Reuters, SONY HK, L'Oreal, Delta Airlines, etc. He brings cross industry experience in Life Science, Manufacturing (Automotive), Financial Services, and Hi-Tech

OBJECTIVEChallenging role in Program/Project Management in SAP SD/FI Implementation engagements

EDUCATIONB-Tech (Computer Science Engineering) at IETE, IndiaAffiliated with Indian Institute of Technology (IIT)

CERTIFICATIONS Project Management Professional (PMP) (Aug '11) SAP Financial Accounting (May ’13) SAP Solution Manager E2E Change Control Management (Expert level) (Apr '10) SAP Solution Manager for Implementation (May '09) SAP Sales and Distribution (Feb '06) Oracle Certified Professional (OCP) - DBA (Dec '02)

TRAINING HP QC and QTP ver. 10.0 at HP (Mar '10) ARIS at IDS Scheer AG (Mar '09) SAP APO at SAP GDC (Mar '08) SAP BI/BW 7.0 at SAP GDC (Feb '08) SAP MDM at SAP GDC (Nov '07)

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TECHNICAL SKILLSERP: SAP R/3 4.6c, ECC 5.0, ECC 6.0SAP: SD, MM, FI/CO, PM, PAM, VMS, CRM, ABAP, LIS, SISSAP Tools: Solution Manager, ECATT, Vertex, Sabrix, EDI, BAPI, IDOC, ALE, SAP Query, LSMW, BC-Sets, ARIS, Solution ComposerTesting Tools: HP QC & QTP, LSMW, ECATTOracle: Oracle 9i, DBA, SQL, PL/SQL, Forms & Report*Writer, AQ replication.Languages: C, C++, Java, Pro*C, UNIX Shell Script (AWK, RFC), COBOL, Power Builder, Java Scripts, HTML, Web PL/SQL.Operating Systems: IBM AIX 5.2, Digital 4.0D, Sun Solaris 4.0, HP-UX 9.04, Windows.General Tools: Microsoft office, Industry print, Microsoft Visio, Access database

EXPERIENCE

1. Deloitte Consulting LLC, San Francisco, CA, USA (Present) 4+ years2. PricewaterhouseCoopers LLC, Florham Park, NJ, USA 1.5 years3. SAP AG, GDC, Bangalore, India 1.0 year4. SONY, Kowloon, Hong Kong 10.0 years5. British Airlines (BAeHAL) / HAL, Bangalore, India 1.0 years

LEADERSHIP A strong business process background in customer-facing and specialized in understanding and transforming business

requirements in to implementable solutions. On schedule and within budget implementation of many systems with cost varying from 3M USD to 10M USD. Aware of the business paradigm - how businesses are conducted. Member of Quality Management to identify the root cause analysis from integrated test results using Pareto Analysis (Fish-

bone diagram) after completion of each SAP upgrade. Responsible and accountable for the following:

o Delivery Management Contract management (SOW, Work package) Ownership of solutions approach and delivery framework for existing projects and opportunities Oversaw all project execution activities to ensure that process and project management tools and

methods are utilized consistentlyo Financials Management

Budget planning, Business case development and cost analysiso People management

Involved in team yearly appraisal rating. Responsible for people development Recognized team members for different organizational awards based on their performance Ensured effective resource utilization across Onsite and Offshore

o Recruitment Participated in multiple recruitment drives scheduled at practice level Selected project relevant skilled resources in recruitment drives

o Process management Took initiatives for improving delivery efficiencies

o Customer relationship management Regional experience in N. America, Europe, APAC and working with counterparts in Europe and Australia.

AWARDS/HONORS 6 Awards at Deloitte Consulting for SAP Implementation at N.A, EMEA, ASIA and LATAM (2010-15) Performance Award at SONY Hong Kong for Weekly SEIBAN project (May '00) Special Effects Award at SONY Hong Kong for Parts SEIBAN & Budget Allocation Project (Dec '99) Performance/Special efforts Award at SONY Hong Kong for SAP Supply Chain Project (Jun '99) Best employee of year at SONY India for SAP/Oracle Supply chain Project (1997-98)

PROJECT EXPERIENCE2

Client: Illumina; 7 months Oct 2013 – Till NowProject: SAP ERP Implementation (Life Science Industry)SAP Variant Configuration Lead (Quote-to-Cash)This project is a SAP green field implementation using SAP Fiori, SD, FI, MM, PP, and interface to Sales Force (SFDC). Role: Managed custom products implementation using SAP VC by developing a project plan to manage deliverables, milestones and

cross-team dependencies, running status meetings, performing analysis and testing. Lead and designed the Variant Configuration for all custom products of Illumina, having Super BOM, Class Hierarchy, interface

with rules engine, batch management, phantom materials, developed with complex object dependencies and interface design. Automated the configuration unit testing (CUT) using the LSMW with BAPI/IDOC and recording for 4,000 test scenarios. Automated the Tax accruals for Medical devices in pricing procedure and posted to GL account. Set-up the ALE between VC Gold client and other clients to distribute the VC objects (Class, Dependencies, Variant table, etc.) Dynamically controlled the VC options available per Instrument using variant table, object dependencies and class 200.

Technical Environment: SAP ECC 6.0 (SD, VC, MRP, Routing, Tax using Vertex, Billing), BOM, BC-Sets, IDOC, LSMW, BAPI, ALE, ARIS

Client: Raymond Corp; 1 year and 9 months Jan 2013 – Sep 2013Project: SAP ERP Implementation (Automotive Industry)SAP OTC Lead (Quote-to-Cash)This project is to leverage the Toyota SAP Automotive solution and implement Raymond business processes. Role: Subject Matter Expert (SME) in Sales/Finance in SAP ECC and CRM during the Scoping, Blueprint and realization phases. Stepped up and proved excellence in multiple work streams (SD, FI, Warranty, Fleet and MM) simultaneously during the

blueprint/realization phase using IS-Auto. Effective in blueprint workshop presentations, requirement analysis, Fit-Gap analysis, prototyping, and design proposal. Minimized GL Accounts and maximize the granularity of Sales Analysis through characteristics/value fields in CO-PA. Provided an effective demo showing client staff how standard SAP Variant Configuration / BOM / Object dependency

functionality could be used in conjunction with Sales Orders to meet their needs and replacing legacy functionality. Demonstrated the following management skills:

Mentored and coached his finance/sales team members on ARIS Business modeling, FSD, Fit-Gap Analysis, etc. Built series of POC during blueprint/realization phase to demo and implement the following solutions:

Periodic Billing and Variant Configuration for professional services Pool Asset Management (PAM) to assign, reserve, issue and return vehicles based on the demand (notification). Rebate Management to capture unique accruals to different dealers at the same time. Finance Internal order to capture the consumption cost through sales order and configured custom movement type to post

goods issue (PGI) to a non-COGS account. Inter-Company Storage Location STO with single step (Auto GR) for internal consumption Profit center balancing in Classic GL using a profit center substitution and an enhancement to adjust the balance per period.

Designed and configured pricing schemas for Fleet, Warranty, Service Parts and Trucks Sales using variant pricing. Designed and implemented Third-party sales as a pass through order by automating PO creation w/r to PR using IDOC’s/EDI Designed and implemented Service Order with PR/PO, Settlement, RRB and billing for services parts and labor chargesTechnical Environment: SAP ECC6.0 FI, MRP, SD (Pricing, RRB, 3rd Party Sales, IC Sales/STO), VC, CRM, PAM, Vertex, IDOC, ARIS

Client: Computer Associates; 6 Months Jul 2012 – Dec 2012Project: SAP Professional Services implementationSAP Project ManagerTo extend the SAP professional serv. biz processes and Rev-Rec under a new company code, to be compliance with government.Role: Led a large team of client and Deloitte resources on this important SAP transformation project. Demonstrated the strong leadership skills by developing and executing a detailed Project Plan (Design, Build, Cut-over, Go-live

and support). Collaborated with client technology/business teams to implement the Professional Serv. biz processes under new company code

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Prototyped proof of concept for Vendor Expense Billing using inter-company reconciliation and Contract conversion process using inter-company accounts payments. Mitigated the risk by configuring the SAP Vertex for CASL in absence of SAP Tax expert.

Managed SAP testing and developed the test scenarios by working closely with business teams (Services, Inter Company, Accounts, Cash collection, and Hyperion).

Led the designing and prototype of a solution using SAP BC-Sets for global configurations to automate future SAP implementations. Developed the BC-Sets Project Plan to estimate the effort.

Fixed the critical SAP FI defects by performing the standard configuration. Managed Development, Integration through Autosys, Conversion and Cut-over activities

Technical Environment: SAP ECC6.0 FI (I/C Posting, TAX), MM, SD (Pricing, Tax using Vertex, Billing, RRB), BC-Sets, HPQC

Client: Computer Associates; 5 months Mar 2012 – Jul 2012Project: SAP LATAM (Brazil, Argentina, Colombia, Peru, Venezuela, Chile, etc.) implementationSAP SD Expert consultant (Quote-to-Cash)The company creates systems software (and previously applications software) that runs in mainframe, distributed computing, virtual machine and cloud computing environmentsRole: Demonstrated strong SAP SD, MM and FI (related to intercompany) skills by performing critical SAP configurations and developing the complex functional specs aligned to LATAM implementation requirements. Performed pivotal role in configuring the intercompany (Sales, STO & RRB) business processes for LATAM. Tested I/C processing by working with a core team and enhanced the EDI interface between AR and AP specifically for Brazil. One of the quick turnarounds was the development of new I/C Brazil pricing procedure by adopting Brazil pricing solution and

performing the Brazil country specific tax configurations (ISS, PIS, COFINS, ICMS, etc.). Demonstrated the Rev Rec skills by developing the Rev-Rec conversion FS with "detail flow diagram" and tested thoroughly. Developed all the functional specs related to Material/Customer Masters changes by collaborating with LATAM SME’s. Configured the pre-number for Venezuela and Colombia and developed a deck to explain the process of generating Pre-Number

steps with SAP screen shots and transaction codes. Additionally configured the Customer/Material masters, Output types, sales document types, copy controls and billing types for

LATAM and tested the Nota Fiscal document along with Brazil Billing document. Rewarded for the work on developing functional specs with detail flow diagrams. He even developed the cut-over activities

related to intercompany Tax and Master data.

Technical Environment: SAP ECC 6.0 SD (Contract, VC, Pricing, Tax using Vertex, Billing, RRB), FI (I/C Posting), MM, BOM, HPQC, ARIS

Client: Thomson Reuters; 1 year 6 months Oct 2010 – Feb 2012Project: SAP Services implementation (Service Industry)SAP SD LeadThe company is a leading source of intelligent information for world’s business professionals

Role: SME in SD in configuring OTC business processes for Contract Billing, Inter-Company Sales, RRB, Revenue Recognition, Variant, and Pricing Configuration. Implemented Header Tax calculation with round down value for Japan, Taiwan and Korea by configuring FI & SD. Designed and configured DR/CR business processes for Argentina XE Rate difference having complex pricing procedure to

distribute header tax difference amount to all the line items. Configured complex SAP SD pricing procedures Designed complex SAP OTC (Orders, Billing, Output, A/R) Virtual Account business processes for Japan, South Korea, Taiwan,

India, China and Indonesia. Involved in the blueprint workshops of Brazil implementation.

Technical Environment: SAP ECC6.0 SD (Contract, Pricing, Tax using SABRIX, Billing), FI (RMCA), HPQC, InfoSet Queries, ARIS

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Previous Experience

Company: PricewaterhouseCoopers (PwC), USA Jan 2010 – Jul 2012Industry: Multiple SAP Methods and Tools Lead and SD Consultant; 18 months Role: Managed the SAP Methods and Tools team at National level and involved in SAP SD implementation projects. SME in SAP SD in configuring OTC business processes for Billing, Inter-Company Sales, RRB, Revenue Recognition, Variant

configuration, and Pricing Configuration. Adapted to an emerging technologies and solutions and ability to exploit this to meet business requirements. For e.g. developed

eCATT script to automate the tax code configurations for multiple countries. SME in SAP Solution manager in designing and prototyping the implementation solutions in areas of Blueprint, Configuration,

RICEF development, Test management, Customizing Distribution, RFC, ECATT scripts and SMTP. Configured Run-SAP functions in areas of Service Desk and CHaRM. SAP Basis experience in configuring transport management system (TMS) in SAP ECC and in Solution Manager and configuring

J2EE using virtual administrator.

Technical Environment: SAP ECC6.0, Solution Manager 7.0, E-CATT, BC-SETs

Company: SAP AG, Global delivery Center (GDC) Jul 2007 – Jul 2008Industry: MultipleSAP Project Manager; 12 months SAP Upgrades for clients like L’Oreal (France)/Delta Airlines (US)/Sun waters (Australia)/CEGELEC (France)/SKY Telecom (Mexico)Role: Managed 7 SAP technical upgrade projects for releases 4.x through ECC 6.0 for global customers by leading the team size up to 30 members. SAP Upgrade experience in SAP releases 4.x through ECC 6.0 and for both Unicode and Non-Unicode systems and for industries

like Cosmetics, Contraction, Water Supply, Aerospace, Fire Brigade, Telecom and Postal Service. Leading team to perform the absolute function module replacement, version comparison, fix upgrade syntax errors and perform

extended program check and adjusting the SPAU, SPDD and Cloned Standard Objects.

Company: SONY Hong Kong (Corp. & International) Oct 1997 – Jun 2007Industry: Consumer and Industrial Products System Analyst; 120 months

Role: For a decade, Koten was a direct employee of SONY at global locations (Hong Kong, Singapore, Malaysia, and Japan) and built an Indigenous Supply Chain Solution System using hybrid technology of SAP package (SD, MM, FI/CO) and Oracle and did the global implementations at south-east Asian countries. Domain expertise in Supply Chain Systems for 10 years and implemented Single Platform for Order Management, Production

Forecasting, Logistics and Billing in South East Asia and Pan Asia build on hybrid technology (SAP + Oracle). Designed and developed UNIX shell scripts for implementing SAP EDI interfaces and for parallel job processing and for mass

global changes. Designed and developed multiple sophisticated Data Modeling and Supplier Forecasting Algorithms. Solution Architect for merging two SONY Supplier Systems and for developing complex e-Commerce “Dynamic Graphic KPI” on

Web portal by designing static and dynamic algorithms. Achieved optimal performance and automation in business processes, functional flow, algorithms and data modeling. Implementation using offshore resources which leads to cost savings of more than 50% and healthy profit of 15% to 20%.

Technical Environment: SAP 4.6 (SD/MM/FI), Unix Shell Scripts, Pro*C, SQL, PLSQL, DBA, AQ, Java Scripts, HTML, Web PL/SQL

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