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J O H N N I E V E S
616 Gray Squirrel Ct Apopka, FL 32712 321.304.9585 [email protected]
OBJECTIVE
To secure a challenging and rewarding position within an organization where personal ability, positive attitude and commitment to superior standards of performance will be valued and utilized.
CORE COMPENTENCIES
Superior work ethic and ability to competently and quickly learn and master new responsibilities
Driven to ensure customer satisfaction
Capacity to work well both independently and in a team environment
Determination to drive tasks to completion and within timeline requested
Demonstrated ability to multi-task in a fast-paced environment
Effective written and verbal communication as well as listening skills
Exceptional organizational and interpersonal skills
Computer proficiency to include Microsoft Word, Outlook, Internet Explorer
Demonstrated decision making, problem solving and analytical skills
Keyboard speed 45 wpm with 95 percent accuracy
Bilingual – English and Spanish
EXPERIENCE
Frontline Technology Solutions December 2014- Present
Fleet Operations Manager
Improve the operational systems, processes and policies in support of the organizations mission -
specifically, support better management reporting, information flow and management, business
process and organizational planning.
Regular meetings with Executive Directors
Supervise and coach the asset recovery team, sales and inventory team
Run reports daily (revenue, inventory etc)
Create process flows
Oversee logistics to and from locations across the country
Negotiations with Executives from Partnered companies
BioSolutia Pharmaceutical Services L.L.C. February 2014 – December 2014
Insurance Verification Coordinator Obtain and verify insurance eligibility for service provided, and document complete insurance information in
the system
Determine patients financial responsibilities as stated by insurance
Assist with managing the workload to ensure that referrals and orders are handled in a timely manner
Serve as the point of contact for key physician offices
Handle inbound calls from patients, physician offices, and/ or insurance companies
Sedgwick (Temp Assignment) August 2013 – December 2013
Cashier
Act as primary liaison with customer in solving problems related to the application process and service
Communicate clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process
Educate and inform the customer by telephone, written correspondence and/or the claims system about the documentation
required to process a claim, required time frames, payment information and claim status
Enter verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system
Assign new claims to the appropriate claims handler.
J O H N N I E V E S
616 Gray Squirrel Ct Apopka, FL 32712 321.304.9585 [email protected]
CenturyLink (Temp Assignment) March 2013 – August 2013
Tier 1 Technical Support Answered inbound calls or responds to inbound emails
Captured user contact and client issue information per client instructions
Drive a series of end-user actions and/or responses, by analyzing, troubleshooting and resolving complex
technical and support issues or prepares the issue for escalation to a Tier 2 .
Aon Hewitt (Temp Assignment) June 2011 – December
2011
Benefit Coordinator Inbound and outbound calls to help guide clients to make well informed decisions based on their health
and welfare needs for themselves and families .
Enrolled employees into various benefits through options provided by the employers, also went over total
payroll deductions.
Sprint (Temp Assignment) March 2010- October
2010
Customer Service Representative
Provided excellent customer service and support to Sprint customers.
Handled and resolved customer questions, complaints, and technical support issues with the highest
degree of courtesy and professionalism.
Resolved customer issues with one call resolution.
Upon resolving customer inquiries, presented new solution, executed sales objective, and completed
sales goals.
EDUCATION
Max Hayes High School, Cleveland, OH
2000
General education diploma
CERIFICATIO NS
Universi ty of Central Florida, Orlando, FL 2012
Customer Service Certification
REFERENCES
Furnished upon request
