Update on the Waste Management Franchise Agreement Scorecard and Community Survey 04-02-13.pdf

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TO:

THROUGH:

DATE:

SUBJECT:

CITYOF CARMEL-BY-THE-SEA

STAFF REPORT

MAYOR BURNETT AND COUNCIL MEMBERS

JASON STILWELL, CITY ADMINISTRATOR

2 APRIL 2013

RECEIVE AN UPDATE ON THE WASTE MANAGEMENT

FRANCHISE AGREEMENT SCORECARD AND

COMMUNITY SURVEY

RECOMMENDED MOTION

Receive an update on the Waste Management Franchise Agreement Scorecard and

provide direction regarding questions for a community survey.

BACKGROUND

USA Waste ofCalifornia, Inc. dba Carmel Marina Corporation (CMC), also known asWaste Management, performs trash and recycling collection in the City of Carmel-by

the-Sea through an exclusive franchise agreement. A scorecard has been developed to

monitor compliance with provisions of the franchise agreement, which is presented

quarterly to Council for review and discussion.

As part of this quarter's update, Waste Management will be providing a br ief

demonstration of the Big Belly Solar Compactors, which have been installed at OceanAvenue. These compactors use real-time data to let Waste Management know when the

units are full and need to be emptied. The technology will become operational this

quarter, allowing Waste Management to measure the amount of trash and recycled

materials currently generated, prior to the summer season. This assessment will be

ongoing and help determine the frequency and timing of providing service at the beach.

It will also serve as a pilot in determining if this type of compactor may be useful at other

locations within the City. Waste Management is collaborating with the City to assess thecurrent levels of trash generated at various City trash can locations.

In January, the Council authorized staff to work with Waste Management to develop a

community survey to assess current trash and recycling services and to help identify the

need for other services in the future. This survey will provide data that will be used by



FISCAL IMP ACT

There is no fiscal impact associated with receiving the updated scorecard.

ATTACHMENTS

Draft Community Survey

April2013 Scorecard



Draft- Carmel-by-the-Sea Survey Questions

Thank you in advance for complet ing this questionnaire. Your response will ensure that

Waste Management is able to provide the best trash and recycle services possible to the

residents of Carmel-by-the-Sea. When you have finished, please mail it in the enclosed

envelope.

Please circle the response that best describes your answer. All answers are kept confidential.

Looking at the many services that are provided to neighborhoods and residents ..

Ql. How would you rate the quality of the trash, recycling and yard waste collection and

hauling services that are provided to you by Waste Management? Would you generally rate

Waste Management as excellent, good, fair, or poor?

Excellent

Good

Fair

Poor

Unsure/No Answer

Comments:____________________________

Q2. Do you agree or disagree that the employees ofWaste Management who provide

collection services to your area are generally polite and courteous?

Agree

Disagree

Unsure/No Answer

Comments:____________________________

Q3. In addition to your current collection service by Waste Management, how often do you

use the Monterey Regional Waste Management District landfill in Marina?

WeeklyMonthly

Quarterly

Semi Annually

Annually



Q4 . Do you agree or disagree that Waste Management is reliable and does a good job of

picking up trash, recycling and yard waste on the scheduled days?

AgreeDisagree

Unsure/No Answer

Comments :____________________________

QS . Are you aware that your services include "back-yard" collection in which your trash ,

recycling and yard waste drivers will roll out your carts to the truck and return them where

they found them?

Very

Somewhat

Not Very

Not at All

Unsure/No Answer

Comments:____________________________

Q6. Thinking about the future of Carmel-by-the-Sea, how important is each item below?

Please rank the following in order of importance to you. (1 most important to 9 least

important)

Clean Beaches

Special EventsFood Scrap Compost Collection

Clean Air

Street Sweeping

Roadway Litter

E-waste Collection

Household Hazardous Waste and Battery Collection

Community GardensOther:_____________________________________________________ _____



Q7. For each one of the public services below, please tell us if you think there is a great

need for additional funding, some need, a little need or no real need for additional funding.

Street Sweeping

Great need

Some needLittle need

No need

Litter illegal dumping abatement

Great need

Some need

Little need

No need

Public infrastructure

Great need

Some need

Little need

No need

Comments:____________________________

Q8 Of the four highest priorities for Carmel-by-the-Sea, which is the most important to you?

Rank 1-4 or Select 1?

Community Character

Organizational Effectiveness

Long Term Vitality

Fiscal Stabili ty

Comments:____________________________

Q9 Are there other services that you would like provided or enhanced?

Tree Watering

More Frequent Portable Restroom Cleaning (currently serviced once a day)

Street Sweeping

Cigarette Butts on the Beach (shark bait cigarette receptacles)

Sidewalk Cleaning

Charcoal on the Beach/Fire BasketsOther:____________________________



Q11 Would you like to see more Waste Management Trash and Recycle Solar Compactors

powered by Big Belly in public spaces to tackle waste & recycling, save fuel and reduce the

carbon footprint?

Yes

No

Unaware/No answer

Comments:____________________________

Q12 Should the garbage cans located throughout the commercial area include recycling?

Yes

No

Unsure/No AnswerComments:_____________________ ___;______

Q13 Are you aware that commercial businesses can now participate in the collection of

their food scraps for composting and renewable energy generation?

Aware

UnawareComments:____________________________

Q14 Would you like to see more community education on recycling, food scrap composting

or both?

Yes

No

Unsure/No Answer

Comments:_____

_ _ _ _________

___________

Q15 As part of Waste Management's community partnership with Carmel-by-the-Sea, we

provide the following services. Please rank the following in order of importance to you. (1-

most important to 5 -least important)



Citywide E-Waste Event

Specialty pickup at select locations including Sunset Center, Forest and Pac Rep TheatersOther:_________________________________________________________

Q16 Waste Management is not just a service provider, we are committed to the partnership

we have with Carmel-by-the-Sea. Are there other public service projects that you would

like to see Waste Management and the City explore providing? Please list.



3 6 3

Waste Management Scorecard, Apri12013



3 6 4

Waste Management Scorecard, April 2013



3 6 5

Waste Management Scorecard, April 2013



3 6 6

Waste Management Scorecard, Apri l 2013

ABOVE AND BEYOND: CARMEL-BY-THE-SEA - WASTE MANAGEMENT FRANCHISE AGREEMENT

Item/ActivityResponsible

Frequencyof Completion Comments CompliantParty

Port-o-Let services provided 7 days a week, beyond

A Port-O-Let e r v ~ c e s WM 7x Week the r e d ~ Yes

10+ tons collected, funds generated donated to

B E-Waste Event WM Carmel Hilton Bialek Habitat. Yes

Providing support to the City and applicable

commercial and multi-family to comply with the new

c AB-341 WM mandatory recycling law. Yes

ISponsored Bag-It screening, promoting awareness

0 Bag-It Screemng WM of plastic use and recycling. Yes

*Pac Rep Theater renovation; donated dumpsters

for Phase 1 and contributed $500 for Phase 2.

*Residence; responded to city request to ass1st with

"a hoarding situation and cleanup. Donated

Various additional dumpster and service dumpsters, pulls and driver overtime. Worked in

donations WM partnership with Rebuilding together. Yes

Provided beach can replacements beyond our

Beach Can Replacements WM agreed schedule. Yes

Workmg with Carmel Chamber and Sustainable

Carmel on food scrap recovery p1lot program rollout.

Upcoming newsletter annou ncement Site visits are

; Food Scrap Recovery Pilot WM underway, Cypress Inn (completed). Yes----- --

Documents

Update on the Waste Management Franchise Agreement Scorecard and Community Survey 04-02-13.pdf