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P.O. Box 787 | Hillsboro, OR 97123 (800) 767-7866 | Fax: (503) 640-5563 [email protected] July - 2013 OM Update Fantastic Facts from your Fabulous Customer Service Folks Jessica’s new bundle! Castro’s Corner Jack in the Box The difference between stupidity and genius is that genius has its limits. - Albert Einstein

Update newsletter 2013 july

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Page 1: Update newsletter 2013 july

P.O. Box 787 | Hillsboro, OR 97123

(800) 767-7866 | Fax: (503) 640-5563

[email protected]

July - 2013 OM Update

Fantastic Facts from your Fabulous Customer Service Folks

Jessica’s new bundle!

Castro’s Corner

Jack in the Box

The difference between stupidity and genius is that genius has its limits. - Albert Einstein

Page 2: Update newsletter 2013 july

P.O. Box 787 | Hillsboro, OR 97123

(800) 767-7866 | Fax: (503) 640-5563

[email protected]

Fantastic Facts from your Fabulous Customer Service Folks

- Secure

- Available 24/7 from any browser

- Role-based content

- Free for our customers

Coming soon to a PC

and smart device near

you. The exclusive…

…Stay Tuned!

Page 3: Update newsletter 2013 july

P.O. Box 787 | Hillsboro, OR 97123

(800) 767-7866 | Fax: (503) 640-5563

[email protected]

Fantastic Facts from your Fabulous Customer Service Folks

Inside The OM Updater you will find your order’s status by name or order

number. You’ll find out if we have a 32x34x4 Salisbury Pink memorial for

your new customer.

Everything you have always wanted to know about OM’s granite memorial

underworld will be revealed.

The OM Updater is designed to delineate between those that will and those that won’t see pricing.

Best of all you have control. The OM Updater is better than sliced bread, better than Woodstock,

better than an Iphone, or the S4!! Oh wait, you’ll be able to check from them both!! The OM

Updater is better than fireworks. In fact, it will cause you to light up light a bottle rocket when you

discover its secret powers. So as we edge ever closer to the unveiling, your mission (should you

choose to accept it) is to prepare yourself to be wowed. Prepare your peeps to be wowed, and

decide who amongst you is worthy of this glimpse into OM’s granite memorial underworld.

….coming sooner than you think!!!

Page 4: Update newsletter 2013 july

July - 2013 OM Update

P.O. Box 787 | Hillsboro, OR 97123

(800) 767-7866 | Fax: (503) 640-5563

[email protected]

I am sure that we can all relate to this. The stress of getting everything done before Memorial Day

can really take its toll; even in the months following, we stay busy and stress can be a factor. To avoid

this kind of chaos, here’s what we suggest……Stay Calm, make sure to take breaks, stay calm and focused,

stay calm, don’t forget to ask for help when you need it, and finally—stay calm. We hope that as the

summer progresses, we all remember we are a team and our goal is to provide the best service we can

for your families. Please never hesitate to give us a call for help.

Our Fabulous Customer Service Folks are here to be frantic and crazed for you so you can relax

while serving your family. We will find your order and make sure it is taken care of even if it means

tearing apart the computer! So remember, in the words of one of our most Fabulous Customer Service

Folks “don’t you worry your pretty little head”, we’ll take care of you and your families!

Here is John the entire month before

Memorial Day. Frantic, crazed and

ready to explode!

Here is John when he is on vacation. He is calm,

relaxed and ready for anything.

Page 5: Update newsletter 2013 july

P.O. Box 787 | Hillsboro, OR 97123

(800) 767-7866 | Fax: (503) 640-5563

[email protected]

P.O. Box 787 | Hillsboro, OR 97123

(800) 767-7866 | Fax: (503) 640-5563

[email protected]

What you see here is a

photo of the first actual

OM grandbaby in the

oven. Jessica “Awesome”

Barton (see her business

card) will be delivering

us an Anthony or

Antoinette (please

submit name

suggestions!!) sometime

My daughter, Jessica (aka

Boots) has been on an All Star

Cheer team for the past three

years. Her last performance of

the season was on April 6 & 7

at the Anaheim Convention

Center in California and I had

the privilege of being able to

travel with her team and

watch her perform. The name

of her cheer club is Wolfpack

Athletics in Gresham, OR and

her team name is Kenai. They were in the Small Gym Large Junior Level 2 category

and their team placed third. CONGRATULATIONS for a job

well done and a lot of hard work, drama, tears, sore

muscles (and did I say drama) over the past season. Her

team consisted of 9-15 year old girls (she is 15). We are

now gearing up for a new season in which she has been

placed on a Level 2 and a Level 3 team. We are looking

forward to many more hours of gym time and lots of

competitions. Their big end of the year competition will

be in Dallas, TX this coming season. I have been dragged

kicking and screaming into being a “Cheer Mom” but have

loved every minute of it, and the waiting in hard metal

chairs with lots of screaming boys & girls along with

parents for that very special 2 ½ minutes to see her

perform is so worth it.

On a side note Boots was able to meet up with her birth

mother and birth father along with three half siblings in

Anaheim which was the highlight of her trip. She had

never met two of her half siblings and had only met one of

her half-sisters about 10 years ago. They were all at her

performance which made the trip even more special.

in December. We will be putting baby bump pics

on our Facebook site as we go along so be sure

to like our OM Facebook page and see the

progress of OM’s first grandchild!!!! We’re so

proud!!!!

Page 7: Update newsletter 2013 july

P.O. Box 787 | Hillsboro, OR 97123

(800) 767-7866 | Fax: (503) 640-5563

[email protected]

Fabulous Training Seminars

Get signed up! Only 2 left for 2013!

September 18th

December 11th

Call or email

our office to

RSVP. Spaces

are limited!

OM Memory Tile

a proof in record time allowing you to ensure your families satisfaction. The best news it can all be done

electronically! So let your sales people and your families know about OM’s Memory Tile. When you have

lost everything to cremation, here’s a way to get a little back.

You can also view this on our website to show families at www.Oregonmemorials.com.

do these quickly and inexpensively and as

you can see (insert photo) they look great.

Families that recognize the value and

affordability have ordered 10-15 of them

for all members of the remaining family.

With special quantity discounts ($79 for

one, $250 for 5 and $350 for 10), these are

an affordable way to encourage

memorialization, increase revenue and

endear families to your facility for services.

We will take the photo and the ideas

of imagery (college logo, etc.) and get you

What do you do when families take the ashes home?

Since most of your revenue sources are being usurped by cremation here’s an idea. We have

developed over the years and continue to produce 6”x6” black tiles that are lasered with name dates

portrait and life elements for families to take home and place with the ashes. We call them the OM

Memory Tile. Even if families choose to scatter it’s an opportunity for the family to memorialize at home

and a way for you to capture a few extra dollars in the ever shrinking cremation revenue market. We can