Update from our Chief Executive Well what a great start to the New Year for the New Zealand Firefighters Credit Union. We are absolutely committed to ensuring we are providing you, our members, with great value and exceptional service.

Now that the Christmas and New Year period is over – you may have received a credit card bill that is larger than expected, or you have several hire purchase payments that are now due. If this sounds familiar to you, then give us a call to discuss consolidating all your debts into one loan with one easy repayment. Remember our Credit Union is here to help! We continue to focus on growing our membership base considerably by developing new product options. In the first half of 2019, we are aiming to enhance our products and services further, with our commitment to a one stop shop for all your financial needs:

AccessDebit Mastercard replacing the Accesscard Lending – personal and home loans Insurance options that support your financial

needs

I welcome your feedback and/or thoughts about how we can make our Credit Union even stronger. Contact - 0508 613 328 or email brendanp@firefighters.co.nz.

All the best!

Brendan

Update from our Team 2019…bring it on!

What a great start to 2019 it has been in the office. We have all had a break and are feeling refreshed and ready for what looks like will be a busy year ahead!

2018 saw an astounding amount of change in processes and systems within the office and we thank every single one of you for your patience and support during the year. It is so fantastic to still have received such positive feedback about your experiences with us during those changes as we strive to consistently give you the best customer service that we can. We like to think that is what makes us different to the mainstream banks – so spread the word!

On the team front:

Chelsea enjoyed a much deserved break and travelled around the North Island over New Years

Tia-Maree went to Christchurch on holiday for a week and a half in January

Shell got a Cavalier King Charles Spaniel puppy called Daisy just before Christmas

Tony went for a trip around the South Island in early January

My daughter Tristyn has just started her first year at college – my babies are growing up so it must be time to get a new puppy!

We look forward to talking to you soon, Lauren

NEWS

February 2019

iPad Mini – November / December Prize Draw WINNER!

The winner of the iPad mini for our promotion that ran over November and December was new member Chris Scales.

When Brendan rang to tell Chris he had won he was really excited.

“I never win anything! Thank you that’s wonderful!” he said. Congratulations Chris, it was lovely to meet you and welcome to the

NZFCU family!

AccessDebit Mastercard will be superseding the Accesscard

Our Accesscard will no longer be offered to members or serviced after 1 April 2019

our alternative option - the AccessDebit Mastercard has no monthly account fee, or annual fee or replacement card fee as we provide it for FREE

the AccessDebit Mastercard offers additional functionality through Mastercard PayPass, and also allows you to purchase online

Call us on 0508 613 328 or email us at nzfcu@firefighters.co.nz today to order an AccessDebit Mastercard for your NZFCU account

Copies of our Terms and Conditions and Product Disclosure Statement are available from the NZ Firefighters Credit Union. These can be viewed at www.firefighters.co.nz or by calling 0508 613 328.

New Zealand Firefighters Credit Union is proud to be credit union and not a registered bank

MOBILE APP SHIFT CALENDAR UPDATE

We have listened to your feedback! We have received a considerable amount of feedback around our Shift Calendar app since it launched and we know this has impacted on your member experience with us.

Therefore we will be moving away from the current Shift Calendar apps and we are currently looking at options so that we can give you a similar Shift Calendar with enhanced features – we will keep you updated

on our progress and thank you for your understanding.

New Zealand Firefighters Credit Union is proudly based on the philosophy of “Firefighters helping Firefighters” and because of this, we offer a range of personal loans exclusively to Firefighters, the Emergency Services

Community and their families.

With our Debt Consolidation Loan you can consolidate all your debts, such as motor vehicle loans, hire purchases and credit cards into one easy repayment!

We pride ourselves on a fast turnaround so in most cases we can process the loan and have the money in your account the same or next day. We are here to help you - our valued members!

Call us today to discuss your loan needs with our friendly team on 0508 613 328.

Normal lending criteria and an establishment fee applies. Personal loan interest rates range from 9.95% pa based on security offered and the loan being above $20,000,

to 13.95% pa for unsecured loans. See our website: www.firefighters.co.nz for further information.