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Upay User Guide
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WELCOME TO UPAY – CREATE YOUR ACCOUNT
To launch Upay you will need to access www.upay.co.uk with the following information:
Company ID 128 (for Nelson and Colne College
User ID - the ID number on your Staff/Student Card
Click on Create New Account. You will then be prompted to enter your unique User ID, the Company ID and confirm your name
Next you will be asked to enter the email address that you wish to use for this account. All future correspondence will be sent to this address, unless you subsequently change it. This can be any email address of your choice.
Once you have completed this step you will receive an email detailing your user account details and a password. Please take care when entering the password as spaces count as a character. This password can be changed once you are logged in.
WELCOME TO UPAY - LOGIN
To login click on the Login button located at the top of the menu on the top left hand side of the screen
You will then be presented with a secure page to enter your username (email address) and password.
When you log in for the first time, you will automatically be directed to amend your password to something more memorable.
If you forget your password, click on the Forgotten Password link on this page. Once you have entered your registered email address a new password will be emailed to you.
Once logged in you will be presented with the Nelson and Colne College account page.
You will see your menu options on the left hand side of the screen.
The first menu heading is Account Balance; by clicking on here you can check your most recent balance.
The date and time displayed next to your current balance is the date of your last account activity.
PAY AS YOU GO TOP UP
You will see within the Card Top Up menu that you have a number of ways to top up your account.
The first is a pay as you go option, which allows you to select an amount and manually enter your credit\debit card details (please see screenshots below). Please note that after any top up to your account you will receive a confirmation email.
If this email has not been received within one hour please contact [email protected]
AUTO TOP UP
Another way to top up your account is using Auto Top Up.
This allows you to set a minimum balance; every time that you reach this amount your account will be topped up automatically using your debit\credit card.
The amount by which you wish to top up each time is also customisable within the setup.
Select your minimum balance. Then select how much you would like to top up by each time.
You must then confirm your credit/debit card details before progressing.
These details can be amended at any time through the My Account Details screen.
You can cancel Auto Top Ups on your account by selecting Auto Top Up from the Account Top Up menu and selecting Disable Auto Top Ups.
TOP UP REMINDERS
The Top Up Reminder service is designed specifically for Upay account holders who wish to be reminded when their account balance has fallen below a pre-set level, but who wish to have control over whether to top up at that time or not.
Please note that you will not be able to use Top Up Reminders if you already have Auto Top Up set up on your Upay account.
Firstly, you need to enter a minimum balance at which you will receive an email reminder inviting you to top up.
You will then be asked set the amount to be credited to your account. Please note that by setting this amount you will not be completing the transaction, merely preparing it for future use.
You can cancel Top Up Reminders on your account by selecting Top Up reminders from the Account Top Up menu and selecting Remove Top Up Reminders
GUEST PAY
Guest Pay is designed to allow a non-registered Upay user to top up a registered users cashless account, i.e. a parent topping up their child’s account.
Go to www.upay.co.uk and select the option called Guest Pay
You will now see a screen which details all of the non user’s account information that you will need to enter
You will now be asked to enter the registered account user’s Username (registered email address) and User ID (This can be found in the Account Details option when logged into Upay)
You will now be shown the Account details for the registered account
The final screen will ask you to enter the card details for the non account user
UPAY MOBILE
UPAY Mobile is a mobile enhanced HTML5 site that allows you to top-up on the go. Also can be used to check balances and statements.
Go to www.upay.co.uk and select the option called Click here to access UPAY mobile on the home screen. This will send a link to your mobile phone.
Alternatively you can access by browsing on your phone to www.upaymobile.co.uk
MY ACCOUNT DETAILS
You can manage all aspects of your Upay account through the My Account Details menu. This includes managing your SMS and Auto Top Up facilities, your saved payment methods, spend limits, changing your personal details and disabling your account if you loose your card.
STATEMENTS
Two types of statements are available within the Statements section.
The first is a full statement of your cashless account, including purchases at the till and revalues at both loaders and online.
The second statement lists online transactions, giving you only the information on any transactions that have been made through the Upay site.
You can request a full statement to be emailed to you on a regular basis; this will provide you with a list of your full purchase transactions and all revalues to your account.
Please note that all reports from Upay can be exported into different formats; these can be accessed from the drop down list at the top of the page reading Select Format.
SUPPORT
Through the Support menu you can find a copy of the Upay Help Guide, along with information on FAQs. Should these features not resolve your problem, there is also a link to our online support service. Alternatively, you can email [email protected].
UPAY FEEDBACK
We appreciate any feedback received regarding either the Upay site or the service itself. Should you wish to make a comment you can do so by submitting a suggestion via the Upay Feedback menu.
Please note that this service should not be used for reporting technical difficulties; instead, please email [email protected].
If you need any further assistance regarding Upay please email [email protected].
