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Unmatched Customer Benefits
Updated 08/16
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Giving CustomersEvery AdvantageFlightSafety offers a range of programs and services designed
to give our Customers every advantage. We never rest in
our ongoing efforts to make our already industry-leading
training even better. Our ongoing investment gives our
Customers the widest and most complete range of training
services, equipment and locations available. Our 1,800 highly
experienced and qualified instructors provide more than
3,500 individual courses for 135 aircraft types, using more
than 300 simulators to serve Customers from 167 countries.
And our range continually increases with new training programs
that offer full flight simulators for current and next generation
fixed-wing aircraft and helicopters at locations worldwide.
C O N T E N T S
Added Value
Full Service 4
Complimentary Life Insurance 7
Extended Advantage 8
Online Tools
myFlightSafety 10
FlightBag 12
Recognition Programs
ProCard 14
Master Technician 16
SafetyStar 18
Career Advancement
Proficiency Protection 21
Jet Professionals Job Placement 22
Service Elements Job Interview and Customer Service Training 23
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We put our Customers at the center of our services, adding value whenever possible. That includes everything from
our Full Service program’s cost-savings and proficiency-enhancing offerings to our Extended Advantage program’s
preferred access and pricing to premium, industry-leading products and services.
Added Value
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Full Service AgreementContinuous Enrollment Offers Training to Proficiency and Cost Benefits
Our Customers are at the center of everything we do.
We listen to your needs, then work to meet or exceed
your expectations.
Nowhere is that more evident than with the FlightSafety
Full Service Agreement. Train to proficiency at your own
pace. Take advantage of the finest equipment, instructors
and courseware available.
Enroll in initial or recurrent training for multiple aircraft and
keep up to date with specialty and enrichment courses.
All while eliminating budget guesswork.
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4ADDED VALUE | FULL SERVICE
FlightSafety’s outstanding instructors deliver exceptional Customer service.
The Full Service Advantage
Our exclusive Full Service Agreement – essentially a continuous
subscription to our world-class training – locks in costs for a minimum
of two years while delivering a broad range of training advantages.
• Train to Proficiency No additional cost for extra simulator
time when available.
• Multiple Training Sessions Additional recurrent training on
primary aircraft, no extra charge.
• Multiple Aircraft Training Recurrent training on second aircraft
at no extra charge (second aircraft must be at a lower rate).
• Reduced Cost on Third Aircraft Initial or recurrent one-time
training on a third aircraft at 50 percent of one-time cost, if Full
Service cost of that program is equal to or less than the cost of
the primary aircraft program.
• Proficiency Protection Maintain your skills even when you’re
between jobs with no-charge recurrent training. Conditions apply.
www.flightsafety.com/fs_proficiency_protection.php
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5ADDED VALUE | FULL SERVICE
Pilot Enrichment Supplemental instructor-led programs are available at no charge to Full Service
Customers when taken at a qualified Learning Center. Courses address subjects such as Cold Weather
Operations, ALAR/CFIT, TAWS, TCAS and Weather Radar. In addition to traditional delivery at a Learning
Center, many of these courses are available via LiveLearning, which is an online instructor-led course.
eLearning Full Service Customers enjoy reduced-rate access to our enrichment and safety libraries,
as well as International Procedures Recurrent and Hazmat “will not carry” eLearning Courses. See our
eLearning page for current offerings. www.flightsafety.com/elearning/index.php
Specialty Courses Full Service Customers have access, often at reduced rates, to a wide variety of
type-specific, instructor-led specialty courses such as Differences, CAT II and Avionics Familiarization,
as well as general specialty courses such as International Procedures and Crew Resource Management
Seminars. Some courses are available in eLearning format.
Cost SavingsFull Service pricing provides significant savings over one-time retail rates.
UpgradableAgreements can be upgraded to accommodate larger aircraft acquisitions.
Reduced Insurance Many insurance carriers offer preferred rates to Full Service subscribers.
Additional Full Service Training Financial Benefits
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ADDED VALUE | FULL SERVICE 6
Complimentary Life InsuranceAdded Returns on Your Commitment
Full-service professional pilots are eligible for free accident
insurance once they earn a ProCard.
Initial coverage is for $50,000 and increases by $10,000
increments each time a pilot completes another training
program within an eight-month period. The maximum
insurance coverage is $100,000.
Accident insurance coverage terminates when the
applicable ProCard expires, or the pilot is terminated
from a full-service contract.
Although copilots are not eligible to earn ProCards,
they can receive accident insurance if they train with
a pilot in command (PIC) and operate aircraft with a
FlightSafety-trained PIC.
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7ADDED VALUE | COMPLIMENTARY LIFE INSURANCE
Extended AdvantagePreferred Access to Premium Services
You know the safety advantages of training with FlightSafety, the worldwide professional aviation
training leader. Now discover savings, and preferred access to premium services through our
Extended Advantage program.
Whether you need help implementing a Safety Management System, you are looking to move to a
paperless cockpit, or you need additional training and support services, the Extended Advantage
Program includes the products and services that you need.
As a FlightSafety Customer, you can take advantage of significant discounts and other benefits
offered by an impressive array of leading companies. FlightSafety proudly allies with these
innovative leaders to offer you exclusive benefits.
Simply log into your myFlightSafety account to review a range of offers – from safety-enhancing
services to flight department support to products of interest for aviation professionals. We
carefully choose these alliances based on integrity, a commitment to excellence and improving
aviation safety, along with a willingness to extend truly exceptional offers to our Customers.
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8ADDED VALUE | EXTENDED ADVANTAGE
FlightSafety recognizes that our Customers live increasingly mobile, digitally connected lives. We’ve responded
by providing anytime, anywhere access through such interactive tools as myFlightSafety, enhanced course search,
online reservations and FlightBag, for full access to materials prior to training.
Online Tools
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CAREER ADVANCEMENT | PROFICIENCY PROTECTION 9
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myFlightSafetyManage Your Account Online
A Powerful Training Management Tool myFlightSafety offers web-based access to your FlightSafety
account, helping you manage your training and operation efficiently and safely. myFlightSafety provides
password-protected access to a number of training management features, which are available without charge.
For Individuals or Entire Departments Whether you’re planning your own training or tracking all
training for a large flight department, myFlightSafety makes your job easier.
• Individuals. Review your training history, access training records, make reservation requests,
submit online course critiques, view upcoming reservations and update personal information.
• Administrators. Aviation department managers, chief pilots, directors of maintenance – review
training records, training history and future scheduled training for all individuals within your
department as well as review all invoice and billing information. Administrators for Part 135
companies can also manage training documents, instructors and check airmen.
Sign Up for myFlightSafety to Access Its Many Benefits To enroll as a new password-protected user
on myFlightSafety, obtain your 10-digit Client Identification Number from the Learning Center where
you most recently trained, from your customer support representative or from your marketing manager.
Customers can then enroll online at www.flightsafety.com/mfs_contact_us.php.
OnlineCustomerPortal OffersSecure Access
ONLINE TOOLS | MYFLIGHTSAFETY
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Make the Most of Your Pre-Course Study Materials
myFlightSafety and FlightBag users gain access to manuals, flash cards,
reference materials and more, giving you a head start on training with
a solid foundation of information to review at your own convenience.
• Access materials 30 days before your course begins and for
one year after the course concludes for one-time Customers and
two years after the course concludes for Full Service Customers.
• Before your course, find Pre-Course Study Materials on your
myFlightSafety Future Reservations screen. Once training begins,
these materials are available on the Training History screen. Click on
the PSM (Pre-Course Study Materials) icon in the downloads column.
• Pre-Course Study Materials include pilot training manuals,
maintenance training materials, client guides, videos, flash cards,
instrument panel posters, walk-around and more. Materials
differ from course to course.
• Both pilot training manuals and client guides can be downloaded
and saved.
11ONLINE TOOLS | MYFLIGHTSAFETY
FlightBag Get Ahead and Stay Ahead of Your Training
Training Materials App Is Your Interactive Companion
FlightBag, our second-generation training materials app, gives
you access to your FlightSafety materials wherever you are from
any device. Cross-platform access includes iOS and web-based
versions. Organize your documents via “Favorites.” Use
“My Documents” and iTunes to import and export your own
flight documents. Enhanced annotation tools allow greater
capabilities for sticky notes, highlighting and overlaying grids.
You can download complete training materials 30 days before your
training. So you can get a head start and gain even more value out of
your in-center training. High-resolution graphics replicate your aircraft
flight deck, systems and components. An intuitive user interface
makes it easier to make full use of your training materials. And it never
gets out of date: materials update automatically as new information
becomes available, yet it keeps all of your previous notes.
FlightBag gives 30-days advance access to training materials.
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12ONLINE TOOLS | FLIGHTBAG
FlightBag is available at no charge from the iTunes App Store.
FlightSafety strives to enhance safety by recognizing and promoting excellence. Our industry-leading programs –
including ProCard, SafetyStar and Master Technician – keep best practices front and center. Customers achieving
these designations know they are among aviation’s most safety-focused elite.
Recognition Programs
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CAREER ADVANCEMENT | PROFICIENCY PROTECTION 13
ProCardRecognizing the Highest Levels of Training
At FlightSafety, we’ve always said that the best safety device in
any aircraft is a well-trained crew. As a pilot, your passengers
and crew depend on you to deliver them safely to their destination.
A FlightSafety ProCard is their best assurance of your
commitment to safety, certifying that you’ve attained the highest
levels of professional training. It tells the world that you have met
FlightSafety’s rigorous, industry-leading standards of proficiency,
placing you among aviation’s elite.
John Q. Smith0005110000Embraer Legacy 650
E X P I R E S
10.15.15
Joseph Green0006220000Cessna Citation CJ4
E X P I R E S
11.10.16
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14RECOGNITION PROGRAMS | PROCARD
An Emblem of Distinction
Aviation professionals who carry a ProCard demand the best of
themselves, training to keep skills sharp and flights safe. They
aspire not just to adequacy, but to the highest levels of proficiency.
They don’t just train to maintain. They train to excel. To receive this
honor, one must demonstrate superior airmanship. Exhibit sound
crew-resource management skills. Display exceptional systems
knowledge. And consistently exceed FAA ATP/Type Rating Practical
Test Standards. That kind of dedication deserves to be rewarded.
What It Means to Carry a ProCard
FlightSafety awards ProCards to pilots who demonstrate their
commitment to safety by exhibiting excellence in their training
courses and by returning regularly to build and renew skills. The
cards are issued for specific aircraft and expire after eight months.
The Elite ProCard
The Elite ProCard signifies ongoing commitment to regular,
safety-enhancing professional training. Pilots who return for
training before their current ProCard expires take the next step
up to earn an Elite ProCard.
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15RECOGNITION PROGRAMS | PROCARD
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Master Technician Multiple Paths to Career Development
FlightSafety has issued over 2,000 Master Technician certificates
to technicians worldwide.
Designed for the maintenance professional who wants to do more
and achieve more, Master Technician training programs focus on
a variety of subjects that build on your proven technical abilities
with training in skills that would otherwise take years to acquire –
making you even more of an asset to your organization.
Multiple Master Technician Certificates
Once you’ve earned a Master Technician
certificate, you can continue to expand both
your skill sets and your career possibilities with additional
Master Technician Certificates. Additional certificates typically
require fewer courses than the initial certificate, acknowledging
the training you’ve already completed.
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16RECOGNITION PROGRAMS | MASTER TECHNICIAN
Five Steps to a More Promising Career
Our progressive Master Technician curriculum follows a five-step
process ensuring that you receive instruction on all the skills
necessary to become a Master Technician. Specific courses
vary depending on the Master Technician path you choose.
Click on the paths below to access detailed program information.
AVIONICS Aircraft-specific in-depth training
ENGINE In-depth engine-specific training
MANAGEMENT Preparation for management positions
MECHANICAL Airframe-specific in-depth instruction (AIRFRAME)
Benefits of Becoming a Master Technician
• Join more than 2,000 Master Technicians worldwide
• Industry, employer/employee and peer recognition
• Technical expertise; professional/personal development
• Greater asset to your maintenance department
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17RECOGNITION PROGRAMS | MASTER TECHNICIAN
SafetyStar Recognizing Our Customers’ Outstanding Dedication to Safety
Our exclusive SafetyStar initiative recognizes aviation
professionals dedicated to excellence and the uncompromising
pursuit of safety. This tribute honors pilots and maintenance
technicians who aspire not just to adequacy, but to the highest
levels of proficiency. When you see someone wearing a SafetyStar,
please express your appreciation. That professional’s dedication
to aviation safety makes all the difference.
Who Wears the SafetyStar?
More than 11,000 aviation professionals who train at FlightSafety
facilities each year have received SafetyStar certification. These
aviation professionals – both pilots and technicians – represent a
wide variety of companies worldwide. The SafetyStar represents
training that puts its wearer among aviation’s elite.
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18RECOGNITION PROGRAMS | SAFETYSTAR
How Do I Earn a SafetyStar?
PILOTS earn a SafetyStar after receiving eight consecutive
ProCards within five years. FlightSafety awards ProCards
to professional pilots who have completed a FlightSafety
training program and consistently exceeded the ATP/Type
Rating Practical Test Standards. They train at least once every
eight months and meet or exceed FlightSafety’s stringent
standards for aircraft operations, systems knowledge, crew
interaction and overall proficiency.
TECHNICIANS earn a SafetyStar after receiving a Master
Technician Award. The five-part Master Technician certification
program includes comprehensive initial type-specific training,
engine run and taxi training, troubleshooting and operational
maintenance procedures. In order to receive this certification,
technicians must achieve a grade of at least 90 percent on
each exam. The length of time required to complete all phases
of the training is approximately five years.
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19RECOGNITION PROGRAMS | SAFETYSTAR
Our support for Customers extends to helping them maintain and advance their careers. That could be by
our Proficiency Protection program’s help for those who lost jobs due to staff reductions or job eliminations;
through Jet Professionals’ job placement; and Service Elements’ interview and customer service skills training.
Career Advancement
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CAREER ADVANCEMENT | PROFICIENCY PROTECTION 20
Proficiency ProtectionNo-Cost Training for Recently Unemployed Business Aircraft Pilots and Technicians
Business aircraft pilots who have become involuntarily unemployed
can receive recurrent training at no cost in an aircraft type they
trained on under a FlightSafety Full Service agreement. Technicians
enrolled in the Master Technician program can receive the next
course toward their rating at no cost.*
No Obligations
Pilots or technicians who take advantage of this offer will not be
required to repay the cost of the course, or to enter into a new
training agreement once re-employed.
Request Your No-Cost Training
Visit our website for full details and to download an application form:
www.flightsafety.com/fs_proficiency_protection.php. Email
[email protected] for additional information.
* Conditions apply. Eligibility and scheduling will be determined solely by FlightSafety. This program is subject to change or withdrawal at any time. See our website for full details.
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21CAREER ADVANCEMENT | PROFICIENCY PROTECTION
Jet Professionals Preferred Access to Job Placement
Full Service FlightSafety Customers who become
unemployed benefit from priority access to the full range
of aviation staffing services offered by Jet Professionals.
This respected industry leader is the only global
company offering a full range of staffing services for
full-time and temporary aviation placements, including
pilots, flight attendants, schedulers, dispatchers and
technical professionals.
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22CAREER ADVANCEMENT | JET PROFESSIONALS
Service ElementsBuild Customer Service and Job Interview Skills
Prepare for job interviews or improve your customer service
skills with complimentary training by ServiceElements.
Its webinar series, delivered over a five- or six-week period,
uses an interactive facilitator format to provide valuable
insights and skills. These webinars also serve as an excellent
platform for participants to share knowledge and experiences.
Service Elements has earned a reputation for quality with
more than 30 years’ experience in the aerospace and aviation
industry, focusing on organizational development, service culture
enhancement, coaching, consulting, change management and
other core skills development programs.
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23CAREER ADVANCEMENT | SERVICE ELEMENTS
FlightSafety International
Marine Air Terminal • LaGuardia Airport
New York, NY 11371
718.565.4100 • 800.877.5343
flightsafety.com
A Berkshire Hathaway company 6676-08/16
World-Class Training. Worldwide Reach. FlightSafety International is the world’s premier
professional aviation training company and supplier of flight simulators, visual systems and displays
to commercial, government and military organizations. The company provides more than 1.3 million
hours of training each year to pilots, technicians and other aviation professionals from 167 countries
and independent territories. FlightSafety operates the world’s largest fleet of advanced full flight
simulators at Learning Centers and training locations in the United States, Australia, Brazil,
Canada, China, France, Japan, the Netherlands, Norway, South Africa and the United Kingdom.
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