University of Paderborn - Germany Presenter: Johannes Magenheim

Developing the AGORA Road Map –

9th WCCE July 27th – 31st, 2009 Bento Gonçalves, Brazil

Ateliers and Studios THE EU MATURE Project

EU IP Project FP7http://mature-ip.eu

Slides from different presentations of consortium Partners

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Outline

MATURE – Short Overview SER – Maturing Processes Knowledge Maturing Model Requirements for a PLME and OLME Conclusions

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Consortium

Coordinator

Research & Technology Partners

Application Partners

+

Associate

Partner Networ

k

MATURE – Overview

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Demands of Industrial Partners:Knowledge Maturing Process

Source: Project LearnKnowMat

MATURE - Overview

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Motivation

Agility of enterprises as a key success factor requires– continuous individual competence development– continuous learning of the organization and harvesting of the

employees‘ creativity and competency to act

Today‘s problems:– separation of working and learning– lack of passing on learned knowledge of individuals within the

organization– disruptions between different organizational systems– transition of emerging topics into organizational scope is not

well supported

MATURE - Overview

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Main Idea

Cumbersome organizational top-down approaches to supporting or „managing“ learning have largely failed to deliver

Web 2.0 bottom-up approaches have motivated people to engage in informal learning and knowledge sharing activities

Why not combine the two:– how to leverage intrinsic motivation to contribute to learning

efforts– how to foster effective contribution of individual learning

activities to organizational goals and thus enable sustainable impact

MATURE - Overview

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Objectives of MATURE

an analysis of real-world maturing practices and development of a sound general conceptual model – including ways to overcome barriers to it – including motivational and social barriers

a Personal Learning & Maturing Environment

an Organisational Learning & Maturing Environment

reusable Maturing Services – for seeding and reseeding,– and creating awareness of maturing-relevant activities

MATURE - Overview

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Need for service-oriented infrastructure

Such mashup toolsets like the PLME and OLME have to be flexible and extensible

This will only work with a service-oriented infrastructure that provides basic and rather generic functionality

But how should such an infrastructure look like?What are conceptual foundations?

MATURE - Overview

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Seeding – Evolutionary Growth - Reseeding

Model for design processes in communities by Fischer

Seeding Evolutionary Growth Reseeding

maturingprocess

knowledge of maturity

level n seeding

reseeding

knowledge of maturity level n+1seedingXOR

evolutionary growth

MATURE – SER / Maturing Processes

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Johannes MagenheimMATURE - Continuous Social Learning in Knowledge Networks

Knowledge Maturing Process Model v1

MATURE – SER / Maturing Processes

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Knowledge Maturing Process Model v1 (2)

content

maturing

ontologymaturing

(incl. competencies)

processmaturing

MATURE – SER / Maturing Processes

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SI - symbolic interactionism

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MATURE – Knowledge Maturing Model

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Notion of Knowledge MaturingSeparating different issues

MATURE – Knowledge Maturing Model

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Maturing Services

We need services that– Interconnect different tools for different types of knowledge assets– Support the flow between the different levels

We call such services maturing services.

process modelstask patternstasksProcesses

global ontologieslocal ontologiestags, conventionsSemantics

manufactured contentswiki pages, blogscontacts, notes, draftsContents

OrganisationCommunityIndividualDimensionsLevels of Interaction Knowledge Assets

process modelstask patternstasksProcesses

global ontologieslocal ontologiestags, conventionsSemantics

manufactured contentswiki pages, blogscontacts, notes, draftsContents

OrganisationCommunityIndividualDimensionsLevels of Interaction Knowledge Assets

MATURE – Knowledge Maturing Model

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Knowledge Instantiations - Levels

MATURE – Knowledge Maturing Model

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Maturing Services: Seeding Service

enable the user to set up and initialize knowledge units and structures within a community

– associative network based on document similarities

– user models based on social network analysis

– recommendation based on user model and associative network

MATURE – Requirements for PLME / OLME

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Maturing Services: Growth Services

Allows users– to add new knowledge units (e.g. documents or users), – to adapt their characteristics (e.g. the users’ competencies) – to provide comments – to change the system behaviour.

based on the Web2.0 paradigm • User-generated content• Exploiting collective usage data

MATURE – Requirements for PLME / OLME

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Maturing Services: Reseeding Services

allow the user

– to analyse and visualize the collective activities of the community

– to negotiate between conceptualizations of different users and

– to change the underlying structures and functionalities.

MATURE – Requirements for PLME / OLME

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The MATUREVision

MATURE – Requirements for PLME / OLME

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Two levels of activities in OLME & PLME

PLME: personal view on activities– Single user at front end (personal environment)– Support of individual learning by fostering the understanding of

processes, contents, relations to other entities– The user searches for and creates artefacts & sociofacts– Support a person in communication and collaboration

OLME: organisational view on activities– Monitoring organisational activities– Providing (many) employees with valuable information by e.g.

connecting artefacts to sociofacts– Guiding the users to improve artefacts, sociofacts & cognifacts through

collaboration– Make implicit knowledge explicit by dissemination

MATURE – Requirements for PLME / OLME

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Activities in PLMEPLME

MATURE – Requirements for PLME / OLME

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Activities in PLME

Artefacts Artefacts

Sociofacts Cognifacts

PLME

MATURE – Requirements for PLME / OLME

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OLME concept – service classes

Services supporting organisational knowledge maturing by– Monitoring:

• which particular capacity do we need to reach a goal?

• which knowledge assets need to be developed?

– Integration: coordinate individual contributions

– Refinement: guide individuals towards closing knowledge gaps

– Dissemination: make new information available

– Negotiation: establish a consensus for maturing processes

OLME

MATURE – Requirements for PLME / OLME

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Phases of Knowledge Maturing

AchievementRefinement

Dissemination

MATURE – Requirements for PLME / OLME

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Relation between PLME & OLME

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Personally Motivated Learning

Organisational Learning Driven by Individuals

Organisationally Motivated

LearningDisseminatio

n

Personal View

PLME

Communities

Achievemen

t Improvemen

t

OLME

MATURE – Requirements for PLME / OLME

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Motivational factors

Individual

Work Context

Motivation to engage in

Know ledge MaturingActivity

InterpersonalContext

CapabilityInterests

Aff ective

Cooperative

Enablers

Organizational

MATURE – Requirements for PLME / OLME

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Conclusions

Maturing services enable the creation of learning environments as a set of loosely coupled tools.

The knowledge maturing process model – structures the learning landscape (from informal to formal) and– focuses on the dynamics, the interaction and transitions between different

forms of learning and knowledge. The SER model inspires types of system invention The approach

– create a flexible and dynamic knowledge and learning architecture– combines bottom-up, end-user driven activities with organizational

guidance.

MATURE – Conclusions

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Thanks for your attention !