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University of Oxford Online Store Linda McCluskey Online Store Manager Cashiers Office, Finance Division 19 April 2016

University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

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Page 1: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

University of Oxford

Online Store

Linda McCluskey

Online Store Manager

Cashiers Office, Finance Division

19 April 2016

Page 2: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

The University’s online store facility is a convenient way for departments to sell goods and services via the Internet.

Hosted by WPM Education - Market Leader in providing online payments services in Higher Education and Further Education sector.

Numerous departments and colleges are already successfully

running online stores selling a wide variety of items including conferences and courses, garden parties, college balls, stands at the Freshers Fair and miscellaneous merchandise such as sweatshirts, mugs and ties.

What is the Online Store?

Page 3: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

Why should I use the online store and how can I set up my own ‘shop’?

Benefits of the Online Store

Modules

Procedures for setting up your own ‘shop’

Page 4: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

Benefits of the Online Store

Customers worldwide can

purchase items at any time

Fully secure environment for

processing card payments

No handling of cash or

cheques

No chasing payment Facility is free to University

departments and Colleges

Page 5: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

Customer view of the Online Store

Page 6: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

Modules

Page 7: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

Product Variation

Page 8: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

Short Course

Page 9: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

Conference

Page 10: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

Procedures for setting up your own ‘shop’

Departments can apply to use and manage their own area of the Store or it can be managed centrally by the Cashiers.

Centrally Managed – for one-off events that will be set up under the ‘finance shop’ within the store

Department Managed – for regular users. Department completes an application form and we set up their own ‘shop’.

Training can be arranged for anyone who wishes to have access to the store – either basic or full access.

Page 11: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

Online Store Team and Contact Details

Linda McCluskey

Fiona Belardo

Caroline Duffy

Email: [email protected]

Telephone 01865 616083

Website: www.oxforduniversitystores.co.uk

Page 12: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

Introducing the new

Research & Innovation Support

Network (RISN)

Helen Carstairs

Knowledge Exchange and Impact Team

Research Services

19 April 2016

Page 13: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

Find out more…

www.admin.ox.ac.uk/researchsupport/impactke/risn

Contact: Matt Smart, Knowledge Exchange and Impact Team, Research Services, [email protected]

Page 14: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

The Prevent Duty Communications Officer Network 19 April 2016

Sarah Cowburn Secretary to the University Steering Group on the Prevent Duty [email protected]

http://www.ox.ac.uk/staff/working_at_oxford/policies_procedures/prevent-duty

Page 15: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

Background to Prevent

• Part of UK’s counter-terrorism strategy

• Came into force 18 September 2015

• Universities required to:

₋ “have due regard to the need to prevent people from being drawn into terrorism”

₋ “balance their legal duties in terms of both freedom of speech and academic freedom, whilst also protecting student and staff welfare”

Page 16: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

Monitoring by HEFCE

• University and colleges monitored separately

• Assessment:

₋ Initial self-assessment completed in January 2016

₋ More detailed submission in August 2016

₋ Ongoing: annual report in December 2016, five-yearly cyclical reviews

• Light-touch, proportionate and contextual approach

Page 17: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

The University’s approach

• Compliance

₋ Requires that “properly thought through procedures and policies are in place”

• Consultation and communication

₋ Steering group membership

₋ Briefings (Council, divisions, committees, departmental administrators, UAS Conference etc)

₋ Website

₋ Working closely with Conference of Colleges and OUSU

₋ Liaising effectively with HEFCE and BIS regional contact

Sep 2015

Page 18: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

The University’s approach

• Focus on student and staff welfare

• Proportionate

₋ Risk-based (low-risk environment)

₋ Context of other legal responsibilities

₋ Concerns re: violent extremism and terrorism (not extremist views per se)

• Common-sense

Expected impact of the Prevent Duty on the University of Oxford community

Minor

Page 19: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

Expectations under the duty

• Risk-assessment and action plan

• External speakers and events (and use of University premises)

₋ Minor amendments to existing Code of Practice on Freedom of Speech

₋ Committee approval during Trinity Term

₋ Guidance for departments

Page 20: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

Expectations under the duty

• IT regulations and policies

₋ Minor amendments to include specific reference to the Prevent Duty

₋ Consider the use of filtering

• Staff training

₋ Relevant and appropriate

₋ Free, adaptable training modules being developed by the LFHE

Page 21: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

Expectations under the duty

• Welfare

₋ Existing welfare processes (colleges, departments)

₋ Inclusive culture

₋ Chaplaincy and pastoral support for all students

₋ Training for staff in welfare and student-support-related roles

₋ Minor amendments to Guidance on Confidentiality in Student Health and Welfare to include specific reference to the Prevent Duty

Page 22: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

Welfare concerns

• Advice and guidance (in confidence)

Concerns about students

Director of Student Health and Welfare and Support Services

Concerns about staff Director of Human Resources

Page 24: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

Information Security

Communications Officer Network

www.infosec.ox.ac.uk

James Smith, Chief Information Security Officer

Page 25: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

Agenda

Why is information security important

The team and what we’re doing

Communications and information security

What we need from you

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Page 26: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

Why is this important

We have a number of obligations around information security, including:

• Legal requirements under the Data Protection Act;

• Contractual requirements through data, research and funding arrangements;

• Compliance requirements under University policies; and

• A duty of care to our staff and students.

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Page 27: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

Why is this important

Universities are big and complex, attacks and mistakes will happen…

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Page 28: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

The team

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We provide the tools, guidance and support for divisions, departments and colleges to implement effective local arrangements and adequately manage information security risk.

We also monitor networks and systems to prevent and respond to external attacks.

Page 29: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

The team

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GRC

OxCERT

Information Security

Improvement Programme

Page 30: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

What we’re doing

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Page 31: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

What we’re doing

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Page 32: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

What we’re doing

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Page 33: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

What we’re doing

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Page 34: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

Comms and security

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Engaging end users…help!

Page 35: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

Comms and security

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When the worst happens…

Page 36: University of Oxford Online Store · The University’s online store facility is a convenient way for departments to sell goods and services via the Internet. Hosted by WPM Education

What we need from you

Promote our website and that the team is here to

help:

www.infosec.ox.ac.uk

[email protected]

Ideas on how best to reach end user audiences

Support comms efforts when called upon

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