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UNIVERSITY OF MIAMI - PHYSICAL PLANT
Physical Plant
Performance Measures
October 2001
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
UNIVERSITY OF MIAMI - PHYSICAL PLANT
SHOP RESPONSE DAYS OPENED CLOSED BACKLOG % > 30-DAYS
ACADEMIC 1 3 243 253 66 15
ACADEMIC 2 1 304 332 62 34
AUXILIARY 2 74 71 41 0
BILLABLE 6 101 102 31 0
ENERGY 4 69 73 23 17
FIRE SAFETY 5 96 116 78 5
HOUSING 1 635 631 43 0
HOUS-KEY 19 116 199 51 0
KEY 4 165 188 67 22
SIGN 1 41 31 17 0
TOTAL 1844 1996 479
Work MeasurementsOctober 2001
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
0
50
100
150
200
250
300
350
400
450
OPEN CLOSED BACKLOG
O PEN 164 222 249 264 193 116 401 254 222 184 181 200 136 267 235 243
CLO SED 136 173 282 256 200 123 335 274 238 177 200 165 154 225 219 253
BACKLO G 52 54 62 62 47 70 86 68 61 41 35 48 45 71 69 66
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Academic Zone 1Monthly Work Order Count
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Academic Zone 1Response Days
0
0.5
1
1.5
2
2.5
3
3.5
MEDIAN 1 2 3 3 2 2 2 3 2 2 2 2 3 1 2 3
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Academic Zone 1Backlog Work Orders
6% 0%
2% 2%
0%
1%
0%
9%
15%
5%3%
0%20%
15%13%15%
0
10
20
30
40
50
60
70
80
90
100
percent>30-Days 6% 0% 2% 2% 0% 1% 0% 9% 15% 5% 3% 0% 20% 15% 13% 15%
O ver 30-Days 3 0 1 1 0 1 0 6 9 2 1 0 9 11 9 10
Under 30-Days 49 54 61 61 47 69 86 62 52 39 34 48 36 60 60 56
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
0
100
200
300
400
500
600
OPEN CLOSED BACKLOG
O PEN 327 441 399 424 243 219 332 289 406 396 365 348 251 299 274 304
CLO SED 291 371 548 458 215 196 334 315 410 384 396 351 294 259 256 332
BACKLO G 205 272 123 39 69 64 97 88 81 67 50 53 45 88 44 62
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Academic Zone 2Monthly Work Order Count
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Academic Zone 2Response Days
0
1
2
3
4
5
6
7
8
MEDIAN 1 3 7 2 2 2 1 1 1 1 1 1 2 1 1 1
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Academic Zone 2Backlog Work Orders
38%
48%
0%
0%
9% 8%
15%7% 12%
13%6% 13%
13%
20%
0%34%
0
50
100
150
200
250
300
percent> 30-Days 38% 48% 0% 0% 9% 8% 15% 7% 12% 13% 6% 13% 13% 20% 0% 34%
O ver 30-Days 78 130 0 0 6 5 15 6 10 9 3 7 6 18 0 21
Under 30-Days 127 142 123 39 63 59 82 82 71 58 47 46 39 70 44 41
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
0
50
100
150
200
250
300
350
OPEN CLOSED BACKLOG
O PEN 200 110 274 131 77 56 144 82 76 62 49 45 58 87 68 74
CLO SED 181 98 287 128 73 72 150 82 85 62 48 46 50 86 69 71
BACKLO G 84 34 96 22 34 26 7 20 4 4 7 7 6 28 13 41
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Auxiliary ShopMonthly Work Order Count
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Auxiliary ShopResponse Days
0
1
2
3
4
5
6
MEDIAN 2 3 3 3 2 5 2 2 2 1 2 1 2 2 2 2
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Auxiliary ShopBacklog Work Orders
8%
0%
0%
0%
6%0%
0%
5%
0% 0% 14% 0% 0%
4%
0%
0%
0
20
40
60
80
100
120
percent> 30-Days 8% 0% 0% 0% 6% 0% 0% 5% 0% 0% 14% 0% 0% 4% 0% 0%
O ver 30-Days 7 0 0 0 2 0 0 1 0 0 1 0 0 1 0 0
Under 30-Days 77 34 96 22 32 26 7 19 4 4 6 7 6 27 13 41
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
0
50
100
150
200
250
OPEN CLOSED BACKLOG
O PEN 154 193 181 191 139 98 140 107 136 124 95 142 78 73 117 101
CLO SED 131 173 186 180 148 97 148 100 144 135 91 121 82 63 117 102
BACKLO G 97 79 59 70 64 40 38 42 26 34 34 39 38 57 50 30
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Billable ShopMonthly Work Order Count
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Billable ShopResponse Days
0
1
2
3
4
5
6
7
8
9
10
MEDIAN 4 6 3 3 4 2 4 3 2 2 3 3 6 9 6 6
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Billable ShopBacklog Work Orders
3%
0%
2%
4%20%
3% 0%5%
0%0% 0%
3% 0%
5%6%
0%
0
20
40
60
80
100
120
percent> 30-Days 3% 0% 2% 4% 20% 3% 0% 5% 0% 0% 0% 3% 0% 5% 6% 0%
O ver 30-Days 3 0 1 3 13 1 0 2 0 0 0 1 0 3 3 0
Under 30-Days 94 79 58 67 51 39 38 40 26 34 34 38 38 54 47 30
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
0
20
40
60
80
100
120
140
160
180
OPEN CLOSED BACKLOG
O PEN 75 171 113 88 89 91 85 127 93 65 87 70 64 59 47 69
CLO SED 73 163 89 79 60 92 98 130 98 50 63 85 57 58 45 73
BACKLO G 31 57 70 41 38 35 46 46 54 55 59 29 32 36 18 23
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Energy ShopMonthly Work Order Count
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Energy ShopResponse Days
0
1
2
3
4
5
6
7
8
MEDIAN 3 1 4 4 4 4 6 2 2 3 5 7 3 4 3 4
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Energy ShopBacklog Work Orders
19%
25%
26%
10%29%
43%
41%33%
33%36%32%
24%
34
42%
33%17%
0
10
20
30
40
50
60
70
80
percent> 30-Days 19% 25% 26% 10% 29% 43% 41% 33% 33% 36% 32% 24% 34 42% 33% 17%
O ver 30-Days 6 14 18 4 11 15 19 15 18 20 19 7 11 15 6 4
Under 30-Days 25 43 52 37 27 20 27 31 36 35 40 22 21 21 12 19
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
0
20
40
60
80
100
120
140
160
180
OPEN CLOSED BACKLOG
O PEN 122 162 129 165 118 152 101 93 126 96
CLO SED 92 118 148 147 109 110 111 136 103 116
BACKLO G 52 46 31 37 132 95 91 57 52 78
JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Fire Safety ShopMonthly Work Order Count
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Fire Safety ShopResponse Days
0
2
4
6
8
10
12
14
16
18
20
MEDIAN 4 4 4 7 7 7 7 18 5 5
JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Fire Safety ShopBacklog Work Orders
8%2%
3%5%
8%
8%53%
28%29%
5%
0
20
40
60
80
100
120
140
percent> 30-Days 8% 2% 3% 5% 8% 8% 53% 28% 29% 5%
O ver 30-Days 4 1 1 2 10 8 48 16 15 4
Under 30-Days 48 45 30 35 122 87 43 41 37 74
JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
0
200
400
600
800
1000
1200
OPEN CLOSED BACKLOG
O PEN 232 999 783 763 567 328 716 549 555 423 232 133 129 876 610 635
CLO SED 218 911 775 761 579 332 653 535 561 418 240 123 127 863 620 631
BACKLO G 110 141 135 35 35 91 47 58 24 25 21 15 41 75 31 43
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Housing FacilitiesMonthly Work Order Count
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Housing FacilitiesResponse Days
0
0.5
1
1.5
2
2.5
MEDIAN 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Housing FacilitiesBacklog Work Orders
1%
0%0%
0% 0%
0%
0%
0%
0% 4% 0%0%
0%
0%
0%
0%
0
20
40
60
80
100
120
140
160
percent> 30-Days 1% 0% 0% 0% 0% 0% 0% 0% 0% 4% 0% 0% 0% 0% 0% 0%
O ver 30-Days 1 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0
Under 30-Days 109 141 135 35 35 91 47 58 24 24 21 15 41 75 31 43
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
0
50
100
150
200
250
OPEN CLOSED BACKLOG
O PEN 36 212 119 96 112 69 122 87 97 81 58 34 23 201 177 116
CLO SED 37 180 141 95 84 76 95 128 98 71 72 34 22 169 104 199
BACKLO G 11 54 39 24 12 56 23 11 9 23 16 1 23 98 90 51
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Housing Key ShopMonthly Work Order Count
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Housing Key ShopResponse Days
0
2
4
6
8
10
12
14
16
18
20
MEDIAN 6 4 8 7 4 3 8 6 2 3 3 5 3 5 13 19
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Housing Key ShopBacklog Work Orders
0%
0%
0%
0%
0%
0%
0%
0% 0%
0%0%
0%
0%
1%0%
0%
0
20
40
60
80
100
120
percent> 30-Days 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% 0%
O ver 30-Days 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0
Under 30-Days 11 54 39 24 12 56 23 11 9 23 16 1 23 97 90 51
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
0
50
100
150
200
250
OPEN CLOSED BACKLOG
O PEN 106 174 151 131 100 85 187 154 112 97 173 139 117 199 167 165
CLO SED 105 129 179 149 102 63 148 163 99 103 156 153 122 162 151 188
BACKLO G 44 70 67 25 51 75 75 64 77 102 113 77 58 125 106 67
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Academic Key ShopMonthly Work Order Count
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Academic Key ShopResponse Days
0
2
4
6
8
10
12
MEDIAN 2 4 10 7 4 3 4 4 4 7 6 10 8 4 5 4
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Academic Key ShopBacklog Work Orders
16%
13%13%
16%
10%
8% 16%
20%
26%
16%
12%
35%
17%
13%
35%
22%
0
20
40
60
80
100
120
140
percent> 30-Days 16% 13% 13% 16% 10% 8% 16% 20% 26% 16% 12% 35% 17% 13% 35% 22%
O ver 30-Days 7 9 9 4 5 6 12 13 20 16 14 27 10 16 37 15
Under 30-Days 37 61 58 21 46 69 63 51 57 86 99 50 48 109 69 52
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
0
10
20
30
40
50
60
70
OPEN CLOSED BACKLOG
O PEN 23 32 24 19 11 14 44 24 35 24 26 31 38 59 38 41
CLO SED 25 27 26 18 10 16 33 39 27 28 25 26 41 53 47 31
BACKLO G 15 17 4 4 3 2 7 1 1 6 8 4 14 5 3 17
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Sign ShopMonthly Work Order Count
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Sign ShopResponse Days
0
2
4
6
8
10
12
14
16
18
MEDIAN 17 4 3 2 2 3 1 4 2 4 5 1 3 4 4 1
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Sign ShopBacklog Work Orders
20%
18%
0% 0%0%
0%
0%
0% 0%
0%
0%
25%
0%
0%
0%
0%
0
2
4
6
8
10
12
14
16
18
20
percent> 30-Days 20% 18% 0% 0% 0% 0% 0% 0% 0% 0% 0% 25% 0% 0% 0% 0%
O ver 30-Days 3 3 0 0 0 0 0 0 0 0 0 1 0 0 0 0
Under 30-Days 12 14 4 4 3 2 7 1 1 6 8 3 14 5 3 17
JUL AUG SEP O CT NO V DEC JAN FEB MAR APR MAY JUN JUL AUG SEP O CT
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
82
84
86
88
90
92
94
96
98
100
102
% 98 100 96 94 97 93 93 94 96 97 96 99 93 89 96 90 93 96 95 88 99 94
J AN FEB MAR APR MAY J UN J UL AUG SEP OCT NOV DEC J AN FEB MAR APR MAY J UN J UL AUG SEP OCT
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Completed Preventive Maintenance Work OrdersPercent by Month
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
0
20
40
60
80
100
120
A1 A2 AUX EM H1 FS
A 1 1 00 99 1 00 87 1 00 1 00 1 00 1 00 97 95 99 97 99 99 1 00 99 98 86 72 92 91 95 1 00 99 94 1 00 96
A 2 96 98 99 99 97 97 99 1 00 93 86 90 86 95 94 96 97 1 00 98 95 96 94 94 99 93 81 98 94
A U X 99 99 1 00 99 99 1 00 97 1 00 1 00 1 00 99 98 84 87 99 98 1 00 1 00 1 00 1 00 97 98 1 00 98 88 1 00 98
E M 92 95 88 85 82 75 94 1 00 88 99 99 1 00 89 97 94 97 1 00 75 99 95 65 79 82 80 88 1 00 83
H1 97 99 99 97 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 1 00 99 1 00 1 00 1 00
FS 92 1 00 1 00 1 00 1 00 94 98 98 1 00 1 00
J U L A U G SE P OC T NOV D E C J A N FE B M A R A P R M A Y J U N J U L A U G OC T NOV D E C J A N FE B M A R A P R M A Y J U N J U L A U G SE P OC T
UNIVERSITY OF MIAMI - PHYSICAL PLANT
Completed Preventive Maintenance Work OrdersPercent by Month by Zone
1999 2000
Not to be reproduced without the expressed written consent of the University of Miami - Facilities Administration Department.
October 2001
2001