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UNIVERSITY OF DUNDEEONE IT
Dr Jim McGeorgeUniversity Secretary
ONE UNIVERSITY1
2
3 ONE IT
ONE ADMINISTRATION
OUR GOAL
2
3
We will become:
Scotland’s leading UniversityCelebrated internationally for:
the quality of our graduates and
the impact of our research
ENVIRONMENT
2
3
Student expectations: devices, IT provision, WiFi everywhere
Staff expectations: new technologies and approaches provide an effective IT setting… … delivered efficiently
STRATEGY TO 2017
2
3
This strategy: balances academically led innovation
with robust enterprise systems Requires review of:
working relationships, communications, coordination of resources/teams… …across the University
The efficient coordination of resources in those teams supporting information systems across the University.
‘One IT’ Defined
2
3AIM 2
AIM 1
AIM 3
AIM 4
Develop and maintain an excellent information environment which is responsive to new technologies and which is supported by a more coherent relationship between support functions
2
Improve the use of and return from core systems, adding to them carefully with integrated reporting facilities and new functions
2
3AIM 2
AIM 1
AIM 3
AIM 4
For staff groups, define appropriate levels of information competences and ensure these are acquired, maintained and displayed
2
3AIM 2
AIM 1
AIM 3
AIM 4
Maintain a rolling programme of investment in facilities and systems, supported by modernisation of management processes
2
3AIM 2
AIM 1
AIM 3
AIM 4
Valuing people
Workingtogether
IntegrityExcellence
Makinga
difference COREVALUES
Paul SaundersIT Director
UoD IT STRATEGY
UoD IT OPERATING PLAN
Single UoD IT organisation: sharing and managing talent, spending transparencyInvestment in core infrastructure: data centres, network, all computing areasSecurity awareness and ensuring the protection of our data.Improve our data quality & management informationTarget key opportunities to improve student and staff experience
UNIFYING IT
Higher consistent level of service to allCareer development opportunities for staffCentralise and standardise technologiesEliminate ‘Us vs Them’ thinkingEliminate waste and duplicationClarity on roles and responsibilitiesRemove single points of failureGain economies of scale
HOW DO WE BUILD OUR ONE IT
TEAM?
Infrastructure
WebDev
Email Systems
Business Systems
Desktop&
Dev 100% core
funded
CASE
CASS
CLSCMDN
SASS
UoD
WHO ISINCLUDED?
Deans
Directors
Secretaries Operating
Plans
StaffAway Days
Surveys
UoD
Restr
ucturin
g
Committee
Consultation
MOVE FROM SYSTEM TO
SERVICE
Having an engaged workforce
Supported by a leading industry structure
HOW?
Valuing people
Workingtogether
IntegrityExcellence
Makinga
difference COREVALUES
Attract, recruit, develop, retain and reward the highest calibre people - employer of choiceFair, supportive & stimulating culture & work environment - managing people sensitivelyFair and transparent career progression pathClear and firm probation and promotion criteriaProfessional and leadership developmentSuccession planning
UoD PEOPLE AIMS
SFIA - Skills Framework for the Information Age
HERA - Higher Education Role Analysis
ROLE CLARITY
A practical tool for managers of IT in any sector
Emphasis on skills, not technologies or products
Enough detail to be useful: can be summarised
Reflects informed thinking in the IT industry
Informs an organisation’s grading system
Job evaluation scheme used at the University of DundeeThe recognised job evaluation scheme for HEIsApplied to all HE rolesSystematic method of comparing jobsUnderpins the objective of equal pay for work of equal value
HERA (Higher Education Role Analysis)
Derived from Industry best practice Plan/Build/Run and ITILv3
Business Partners to strategically align IT
Geographic service zones associated with estate/users
OUR NEW STRUCTURE
Jonathan Monk Deputy Director
Mark Lloyd Assistant Director
Julie ChristieAssistant Director
ITIL Service Lifecycle…Informing Our Roles
IT Director
Assistant Director (Business Services)
Deputy Director (Infrastructure & Research
Computing)Assistant Director
(End User Services) Director’s Office
IT Management Team
Deputy Director (Infrastructure &
Research Computing)
Workspace Product Group Manager
Unified Communications Product Engineer
University Windows &Windows Mobile Product Engineer
University OSX/iOS/Android Product Engineer
Identify & Directories Product Engineer
Service Desk and Monitoring Product EngineerTeaching Spaces Product Engineer
Infrastructure & Research Computing
Product Group Manager
High Performance Computing Product Engineer
Storage & Backup Product Engineer
Web and Database Systems Product Engineer
Network and Data Centre Product Group
Manager
Network Product Engineer
Virtual Infrastructure Product EngineerCore Services Product Engineer
Equipment Rooms Product Engineer
Operations Technicians
Infrastructure & Research Computing
Product Group Managers• Define standard products/services, along with associated
service model and unit costs• Manage end-to-end cost and performance of productsProduct Engineers• Design and document Products/Services• Provide engineering support for incidents & problems
related to products
ROLES
Assistant Director (End User Services)
Deputy Director (Infrastructure &
Research Computing)
Technical Service Transition ManagerSenior
Transition
Special
ists
Transition
Specialists
Externally
Funded &
Embedded Staff
Service Trainin
g Officer
Accessibility & Usabili
ty Officer
Comms Officer
Infrastructure & Research ComputingTransition Team
Transition Team• Match application requirements to standard
infrastructure products• Use stand-alone “build” factories across
technology domains• Incorporates grant funded & embedded staff• Creates Training & Communications
ROLES
Mark LloydAssistant Director
Organized around support for end-to-end business
processes
Based on ‘cloud’ model
Focused on business transformational activities
Business Services Delivery
Assistant Director (Business Services)
Service Delivery Manager
(Student Systems)
Business AnalystsBusiness Application
Specialists
Service Delivery Manager (Research
Admin Systems)
Business AnalystsBusiness Application
Specialists
Service Delivery Manager (People Admin Systems)
Business Analysts
Service Delivery Manager
(Finance Systems)
Business Analysts
Service Delivery Manager (Change
Management)
Change Coordinator
Business Services Team
Julie ChristieAssistant Director
Single face of IT - continuous service improvement
Delivering all IT services for end users consistently
Teams deployed to support changing priorities
Strategically supported by Business Partners
Four geographic zones, close to end users
SERVICE OPERATIONS
SUPPORT ZONES
Ninewells
Kirkcaldy
City West Zone
City Central Zone
City East Zone
Assistant Director (End User Services)
Service Delivery Manager
(City West Zone)
Senior Service Delivery Officers
Service Delivery Officers
Service Delivery Technicians/ Assistants
Service Delivery Manager
(City Central Zone)
Senior Service Delivery Officers
Service Delivery Officers
Service Delivery Technicians/ Assistants
Service Delivery Manager
(City East Zone)
Senior Service Delivery Officers
Service Delivery Officers
Service Delivery Technicians/ Assistants
Service Delivery Manager
(Ninewells/ Kirkcaldy Zone)
Senior Service Delivery Officers
Service Delivery Officers
Service Delivery Technicians/ Assistants
Service Delivery Manager
(Web Development)
Senior Service Delivery Officers
Service Delivery Officers
Service Delivery Technicians/ Assistants
End User ServicesOperations Team
Paul SaundersIT Director
IT Director
Compliance & Continuity Manager
Security & Risk Management Officer
Disaster Recovery & Business Continuity Officer
Administrator
Receptionist
CMDN Business Partner
CASS Business Partner
CASE Business PartnerCLS Business Partner
Commercial Manager
Procurement Officer
Procurement Assistants
Directors Office
Gillian Jones HR Officer
Collective Consultation with Unions throughout the review
Collective ConsultationNew job descriptions have been developed and are now being graded
Roles
Individual Consultations
Individual ConsultationsCommunication on whether, or not, the Review is anticipated to affect their role
In Scope Staff
Determine transition plan for each role / individual
TransitionDevelopment of the proposed processes to select for the new roles
Selection
NEXT STEPS
Q & A