MGTK 303-120 – Spring 2015

MGTK 303-120, Supervisory ManagementSpring Semester, January 20 to May 15, 2015

Online

I. INSTRUCTOR, CONTACT, AND ADMINISTRATIVE INFORMATION

Instructor: Fernando Rodriguez RamosPhone: 254-247-5063Email: f.rodriguezramos@tamuct.edu Virtual Office Hours: By appointment.

Mode of instruction and course access: This course is an asynchronous 100% online course offered through TAMUCT’s Blackboard system: https://tamuct.blackboard.com. The instructions on this syllabus will assist you with gaining access and technical support. Once you are in Blackboard, there is a tab on the left labeled “Online Learning” that will have additional resources if you are unfamiliar with Blackboard. It is essential that you have a familiarity with the use of Power Point, Microsoft Word, the Internet, copying and pasting information and attaching documents at a minimum. Students can access these resources by using their MyCT username and password to logon to this system.

Student-instructor Interaction: I am readily accessible through the Blackboard message board, and/or email, which I check often. Please keep course-related communication inside Blackboard and use TAMUCT email only when Blackboard is not available. I will get back to you within 24 hours during the week and within 36 hours on the weekend. I can also be reached by phone by calling 254-247-5063.

Online Office Hours and Web-conference Sessions: During the virtual office hours listed I will be at my computer and available for rapid message response, and online collaboration (web-conferencing) sessions. I encourage students to interact with me during office hours to ask questions about upcoming assignments, get clarity on course concepts, and/or review your grading status in the course. If you wish to speak by phone or web -conference, please email me with a time “window” you will be available and I will respond with a confirmed time. If there is enough interest, I will schedule additional online collaborate sessions around a certain topic or assignment; these will be communicated via an “Instructor Announcement”. Occasionally, other responsibilities will preempt online office hours; should this happen the change will be posted via an “Instructor Announcement.”

UNILERT: Emergency Warning System for Texas A&M University– Central Texas. UNILERT is an emergency notification service that gives Texas A&MUniversity- Central Texas the ability to communicate important health and safety emergency information quickly via email and text message. By enrolling in UNILERT, university officials can quickly pass on safety-related information, regardless of your location. Please enroll at http://TAMUCT.org/UNILERT .

MGTK 303-120 – Spring 2015

II. COURSE INFORMATION

1.0 Course Overview and Description: This course investigates the role, function, and responsibilities of the supervisor in modern organizations through study of sociological and psychological theories in human relations. The primary emphasis is on the development of a knowledge base of principles and practices of management (practical skills) in communications, motivation, discipline, morale, and grievances as they arise in superior-subordinate relationships. Prerequisite: MGTK 301 or approval of department head.

2.0 Student Learning Outcomes: Students completing this course will be able to understand the importance of taking a systematic approach to the study of supervisory management at the entry level. At the close of the semester, students will be able:

1. Identify the foundations of supervision, including the supervisor’s job, decision making, communication, and motivation.

2. Describe the contemporary aspects of managing in today’s world.3. Recognize the planning and organizing skills that today’s supervisors must possess to

be successful.4. Recognize the role that supervisors play in the staffing process.

5. Express an understanding of the leadership skills necessary for successful supervision.

6. Describe the different controlling approaches available to help supervisors.

2.1 Specific Learning Objectives for each text chapter are included as Appendix A to this Syllabus.

3.0 Required Textbook: Rue, Leslie W., Ibrahim, Nabil A., and Byars, Lloyd L. (2014), SUPERVISION: Key Link to Productivity, (11th ed.) McGraw-Hill Irwin, New York. ISBN 978-0-07-802922-6.

Note: A student of this institution is not under any obligation to purchase a textbook from a university-affiliated bookstore. The same textbook may also be available from an independent retailer, including an online retailer.

Additional Reference: American Psychological Association. (2009). Publication Manual of American Psychological Association (6th ed.). Washington, D.C.

COURSE REQUIREMENTS

4.1 Introductory Biography (grade included in the participation grade for Week 1): This is a required Introductory Biography Statement (2-3 paragraphs) that includes: your major, where you are in your studies, a summary of work experience, aspirations for future career and some personal tidbit like family or hobbies. Evaluation criteria for this forum will be clear writing, and inclusion of all required elements. This introduction will help orient everyone to the “community” of our class, and let you begin thinking about how management fits in to your career aspirations.

4.2 Exams (4 x 125 Points= 500 Points): There will be four examinations during the semester. Each will be a combination of multiple-choice and true/false questions. All exams will be

MGTK 303-120 – Spring 2015

cumulative and administered through the University Blackboard system. These exams will test students’ knowledge of the key frameworks, terms, and concepts included in the assigned text chapters. Exams will be grouped as follows:

Exam 1 will cover chapters 1-4 and their specific learning outcomes as outlined on Appendix A. Exam value is 125 Points.Exam 2 will cover chapters 7-10 and their specific learning outcomes as outlined on Appendix A. Exam value is 125 Points.Exam 3 will cover chapters 11-13 and their specific learning outcomes as outlined on Appendix A. Exam value is 125 Points.Exam 4 will cover chapters 14-17 and their specific learning outcomes as outlined on Appendix A. Exam value is 125 Points.

Exams will be timed and once started, must be completed at that time. There will be no make-ups for missed exams unless there is a documented medical emergency.

4.3 Written Assignments (2 x 100 Points= 200 Points): Students will submit two (2) written papers for grading. The first written assignment is due at the end of Week eight (8) and the second written assignment is due at the end of Week 16. Instructions follow:

Written Assignment #1 (100 Points): This assignment will allow the student to describe and discuss the supervisor’s role in introducing change as well as the different strategies that may be used to implement a change. Go to www.businessweek.com/innovators/ for the profiles of many of the great innovators of the past 75 years. Pick one of the persons listed. Research that person through the Internet or the library being specific about the person’s role in applying change strategies and introducing change. Ensure to reference Chapters Five (5) and Six (6) of the text. Write a paper consisting of a minimum of ten (10) pages and following the APA guidelines. Submit your paper through the university Blackboard system at the end of Week 8. At least five (5) references are required, including the text!

Written Assignment #2 (100 Points): This assignment will allow the student to research and describe some of the contemporary aspects of managing in today’s world, more specifically controlling skills. Referencing Chapters 18, 19, and 20 of the textbook, write a paper describing some of the controlling skills required for managerial and organizational success in today’s world. Support your writing with management articles from Internet Websites, such as http://www.businessballs.com, in addition to the textbook. Write a paper consisting of a minimum of ten (10) pages and following the APA guidelines. Submit your paper through the university Blackboard system at the end of Week 16. At least five (5) references are required!

Note: Your written work should be prepared in typewritten form using a format/style consistent with professional business practice. The Style Guide of the American Psychological Association is the standard I expect and grade by. The quality of your work is a reflection of you; always present your best side. Quality work is free of spelling errors, and has a professional appearance, 1” margin at top, bottom, left and right side of page, are double spaced, justified left, in black ink, and Arial or Times New Roman size 12 fonts (value= 30 points). Written assignments will contain a minimum of ten typewritten pages (Title page-1(value=5 points), Body-8 (value= 55 points), and References page-1(value=5 points) formatted in accordance with the procedures set forth in this paragraph. The references cited list must contain at least five (5) references (value= 5 points): Internet

MGTK 303-120 – Spring 2015

articles, journal or magazine articles, and books. Each of the references cited must be used in the body of your term paper and “reference citations must be made in the body of your term paper for all references cited.” Submit your assignment through the university Blackboard system.

Writing Standards: Professional level writing and communication are critical skills in the business world. This standard should be displayed in all assignments for this class. All communications, both to the Professor and student colleagues should be kept professional, including classroom discussion and email correspondence. For written assignments, all work should be proofread, free of grammatical errors, include proper citations and be in accordance with American Psychological Association (APA) standards. For information on APA standards and correct citation formats consult the APA Publication Manual, and/or link to the following sources: http://www.tarleton.edu/library/userhelp/APA_format_bib.pdf http://www.library.cornell.edu/newhelp/res_strategy/citing/apa.html For Internet citations - http://owl.english.purdue.edu/owl/resource/560/10/ References in the body of your paper are not cited correctly. A sample paper using APA style guidelines can be reviewed at: http://www.dianahacker.com/pdfs/Hacker-Shaw-APA.pdf

4.4 Participation/Attendance (20 X 10 Points= 200 Points): Each week’s discussion forum will consist of an interactive assignment (as per the class outline) with at least two discussion questions/subjects. Students are required to provide a meaningful reply to each discussion question/topic for the week by midnight Wednesday and to reply to at least two of his/her classmates by midnight Sunday. In such cases when you cannot participate, contact the instructor as soon as possible. Remember that class participation is worth 200 points towards the final grade, so make every effort to “attend” each class session and complete all required work for the week (10 points each). Weekly participation scores are earned for the stated minimum effort and no points will be earned if the minimum standard is not met. Although you will see the scores as points, they will convert to percentage points in the Grade book.

Netiquette: Students are expected to follow the principles of Netiquette (online conduct) outlined by Shea (1994) on his widely respected book “Netiquette” (as cited in Ross, 1990-2011):

1. Remember the human. - Never forget that the person reading your e-mail or post is a person whose feelings you can hurt.

2. Adhere to the same set of standards you follow in real life. - Be ethical.3. Know where you are in cyberspace. -Netiquette varies from domain to domain.4. Respect other people’s time and bandwidth. - Do not waste expert readers’ time by

posting basic information or by sending large download attachments instead of a link to the information.

5. Make yourself look good online. - Others will likely judge you by the quality of your writing.

6. Share expert knowledge. - If you have something to offer, please do so.7. Help keep flame wars under control. - Flame wars quickly become boring for people

who are not involved in them, and they are an unfair monopolization of bandwidth.8. Respect other people’s privacy. - Not respecting others’ privacy could also cost you

your job.9. Do not abuse your power. - Knowing more than others or having more power than they

MGTK 303-120 – Spring 2015

do does not give you the right to take advantage of them.10. Forgive other people’s mistakes. - Using good manners does not give you license to

correct everyone else.

4.5 Chapter Review Quizzes (20 x 5 Points= 100 Points): For each chapter, students are required to complete a chapter review quiz. Chapter reviews are provided to help students better understand how well they comprehend text reading assignments. Chapter review exercises will be completed, submitted and scored through TAMUCT’s Blackboard. The score will be automatically recorded for the assignment grade. To ensure effectiveness of this individual feedback tool, each of the reviews will be accessed from the publisher’s test bank and time will be set at 30 minutes for each of the 10-item chapter quizzes. Each chapter review assignment must be completed individually and submitted by scheduled dates indicated in the course schedule in this syllabus. All assignments are due by Sunday at midnight in the week they are assigned. As a matter of academic integrity, students may share questions and/or answers with other students only through discussion board interaction.

5.0 Grading Criteria

5.1 Points for each activity/assignment as it contributes to your final grade:

Activity PointsExam # 1 125Exam # 2 125Exam # 3 125Exam # 4 125Chapter Quizzes (20 x 5 Points) 100Written Assignment 1 100Written Assignment 2 100Participation (20 X10 Points) 200T O T A L 1000

NOTE #1: There is NO EXTRA CREDIT in this course.

NOTE #2: Requests for Incomplete Grades: Incompletes will only be given in emergency or other extreme circumstances. Any request for an incomplete grade in this course must be approved by the professor prior to the last week of classes. Where possible, requests should be submitted in written form and must include an address and/or telephone number where you may be contacted throughout the following semester. Tarleton State University uses the grade of ‘K’ on transcripts and grade reports to identify incomplete grades.

NOTE #3: Questions concerning one’s grade on a particular task (e.g., test, case) should be resolved within one week after receiving the graded material. There will be no reviewing of previously graded material at the end of the semester.

5.2 Grading Policy and Rubric: Minimum points required for a specific course grade are noted below:

MGTK 303-120 – Spring 2015

Letter Grade and Points Required to Obtain Them100-90% = A 1000-900 89-80% = B 899-800 79-70% = C 799-700 69-60% = D 699-600 59-0% = F 599-0

6.0 Posting of Grades: I will attempt to have all homework/discussion forum graded within seven days of the submission due date. I do grade thoroughly and attempt to provide as much feedback as possible. Exams will be graded within 48 hours. All student grades should be posted on the Blackboard Grade book and students should monitor their grading status through this tool.

Late work penalties: 1. Discussion forums: The instructor/facilitator will grade responses only if the participant

posts them by the due dates listed below. Participants are welcome to continue discussions beyond the due date, but the instructor/facilitator will not include those posts as part of the grade. Responses must be substantiated by citation of legitimate sources and related to the subject being discussed (10 points possible for each of the 20 Chapters (20 Chapters X 10= 200 Points).

2. Graded assignments: The instructor/facilitator may accept late assignments at his or her discretion. For timely feedback, participants should post assignments by the due date. If you miss the exact deadline, and turn in the assignment within one week of the original deadline, you will lose 5% for each day the assignment is late, but the minimum deduction is 35% for 7 days late. I will grade the assignment and then subtract the late submission points. Assignments not received within one week of the original deadline will not be graded.

III. TECHNOLOGY REQUIREMENTS AND SUPPORT

7.1 This course will use the new TAMU-CT Blackboard Learn learning management system for class communications, content distribution, and assessments.

Logon to https://tamuct.blackboard.com to access the course. Username: Your MyCT username (xx123 or everything before the "@" in your MyCT e-mail address)Initial password: Your MyCT password

For this course, you will need reliable and frequent access to a computer and to the Internet. You will also need a headset with a microphone or speakers and a microphone to be able to listen to online resources and conduct other activities in the course. If you do not have frequent and reliable access to a computer with Internet connection, please consider dropping this course or contact me (your email and phone number) to discuss your situation.

Blackboard supports the most common operating systems:PC: Windows 8, Windows 7, Windows VistaMac: Mac OS X Mavericks

MGTK 303-120 – Spring 2015

NOTE: Computers using Windows XP, Windows 8 RT and OS X 10.6 or lower are NO longer supported

Check browser and computer compatibility by following the “Browser Check” link on the TAMU-CT Blackboard logon page. (https://tamuct.blackboard.com) This is a CRITICAL step as these settings are important for when you take an exam or submit an assignment.

Upon logging on to Blackboard Learn, you will see a link to Blackboard Student Orientation under My Courses tab. Click on that link and study the materials in this orientation course. The new Blackboard is a brand-new interface and you will have to come up to speed with it really quickly. This orientation course will help you get there. There is also a link to Blackboard Help from inside the course on the left-hand menu bar. The first week of the course includes activities and assignments that will help you get up to speed with navigation, sending and receiving messages and discussion posts, and submitting an assignment. Your ability to function within the Blackboard system will facilitate your success in this course.

Technology issues are not an excuse for missing a course requirement – make sure your computer is configured correctly and address issues well in advance of deadlines.

7.2 For technological or computer issues, students should contact Help Desk Central. 24 hours a day, 7 days a week:

Email: helpdesk@tamu.eduPhone: (254) 519-5466Web Chat: http://hdc.tamu.edu

When calling for support please let your support technician know you are a TAMUCT student.

IV. COURSE OUTLINE AND CALENDAR

8.0 Course Outline and AssignmentsThe following course outline and assignments listing is provide as a guide for each student to assist you in keeping up to date in your studies and in completion of your assignments.

Unit/Week/Module

Topic Activities/Assignments

101/20-01/25

Course welcome, Introductions, and expectations. Discuss Syllabus

Supervision in a Changing World

Read Syllabus in depth.Read Chapter 1.Discussion Board/ Interactive Weekly Assignment 1: Incident 1-1, Promotion into Supervision, pp. 17.Post Biographical statement. (Due at the end of Week 1).Chapter Quiz 1.

2 Making Sound and Creative Read Chapter 2.

MGTK 303-120 – Spring 2015

01/26-02/01 Decisions Discussion Board/Interactive Weekly Assignment 2: Incident 2-1, A Second Chance? pp. 40.Chapter Quiz 2.

302/02-02/08

Improving Communication Skills

Read Chapter 3.Discussion Board/Interactive Weekly Assignment 3: Incident 3-1, Who calls the Shots? pp. 64-65.Chapter Quiz 3.

402/09-02/15

Motivating Today’s Employees

Read Chapter 4.Discussion Board/Interactive Weekly Assignment 4: Incident 4-1, No Extra Effort, pp. 86.Exam # 1 (Available on Blackboard on 02/13- 6:00PM to 02/16- 11:59 PM).Chapter Quiz 4.

5a02/16-02/22

Managing Change and Innovation

Read Chapter 5.Discussion Board/Interactive Weekly Assignment 5a: Incident 5-1, A New Boss, pp. 105.Chapter Quiz 5.

5b02/16-02/22

Ethics and Organizational Politics

Read Chapter 6.Discussion Board/Interactive Weekly Assignment 5b: Incident 6-2, The Date: Jim’s Perception, pp. 126-127.Chapter Quiz 6.

602/23-03/01

Supervisory Planning Read Chapter 7.Discussion Board/Interactive Weekly Assignment 5b: Incident 7-1, A Plan for Productivity Improvement, pp.150.Chapter Quiz 7.

703/02-03/08

Managing your time Read Chapter 8.Discussion Board/Interactive Weekly Assignment 5b: Incident 8-1, Not Enough Time, pp. 170.Chapter Quiz 8.

7b03/02-03/08

Organizing and Delegating Read Chapter 9.Discussion Board/Interactive Weekly Assignment 5b: Incident 9-1, Where Do You Start? pp.192.Chapter Quiz 9.

803/09-03/15

Understanding Work Groups and Teams

Read Chapter 10.Discussion Board/Interactive Weekly Assignment 5b: Incident 10-1, One of the Gang? Pp.213.Exam # 2 (Available on Blackboard on 03/13- 6:00PM to 03/23- 11:59 PM).

MGTK 303-120 – Spring 2015

Written Assignment # 1 (Due at 11:59PM on 03/23).Chapter Quiz 10.

03/16-03/22 Spring Break Have fun/be safe!

903/23-03/29

Staffing and Training Skills Read Chapter 11.Discussion Board/Interactive Weekly Assignment 5b: Incident 11-2, Lake Avionics, pp. 237.Chapter Quiz 11.

1003/30-04/05

Understanding Equal Employment Opportunity

Read Chapter 12.Discussion Board/Interactive Weekly Assignment 5b: Incident 12-1, This is a Man’s Job, pp. 257.Chapter Quiz 12.

1104/06-04/12

Counseling and Supporting Employees

Read Chapter 13.Discussion Board/Interactive Weekly Assignment 5b: Incident 13-2, Smoking in the Stockroom, pp. 275-276.Chapter Quiz 13.

1204/13-04/19

Developing Leadership Skills

Read Chapter 14.Discussion Board/Interactive Weekly Assignment 5b: Incident 14-1, Jealousy at the Bank, pp. 293.Exam # 3 (Available on Blackboard on 04/17- 6:00PM to 04/20- 11:59 PM).Chapter Quiz 14.

1304/20-04/26

Handling Conflict and Stress

Read Chapter 15.Discussion Board/Interactive Weekly Assignment: Incident 15-1, Trouble in the Claims Department, pp. 314.Chapter Quiz 15.

14a04/27-05/03

Appraising and Rewarding Performance

Read Chapter 16.Discussion Board/Interactive Weekly Assignment: Incident 16-2, Conducting a Performance Appraisal, pp. 340-341.Chapter Quiz 16.

14b04/27-05/03

Employee and Labor Relations

Read Chapter 17.Discussion Board/Interactive Weekly Assignment: Incident 17-3, You’re Fired! pp. 368-369.Chapter Quiz 17.

15a05/04-05/10

Supervisory Control and Quality

Read Chapter 18.Discussion Board/Interactive Weekly Assignment: Incident 18-1, The Assuming Supervisor, pp. 393.

MGTK 303-120 – Spring 2015

Chapter Quiz 18.15b

05/04-05/10Improving Productivity Read Chapter 19.

Discussion Board/Interactive Weekly Assignment: Incident 19-1, The Lines at Sam’s, pp. 417.Chapter Quiz 19.

1605/11-05/15

Providing a Safe and Healthy Work Environment

Read Chapter 20.Discussion Board/Interactive Weekly Assignment: Incident 20-2, No One Listens, pp. 439-440.Exam # 4 (Available on Blackboard on 05/08- 6:00PM to 05/15- 11:59 PM).Written Assignment # 2. (Due at 11:59PM on 05/15).Chapter Quiz 20.

V. COURSE AND UNIVERSITY POLICIES/PROCEDURES

9.0 Drop Policy: If you discover that you need to drop this class, you must go to the Records Office and ask for the necessary paperwork. Professors cannot drop students; this is always the responsibility of the student. Be sure to keep up with Registrar’s Office deadlines for withdrawing from this course, should your progress fall significantly behind. The record’s office will give a deadline for which the form must be returned, completed, and signed. Once you return the signed form to the records office and wait 24 hours, you must go into DuckTrax and confirm that you are no longer enrolled. If you are still enrolled, FOLLOW-UP with the records office immediately. Should you miss the deadline or fail to follow the procedure, you will receive an F in the course. “Incompletes” will be given in this class ONLY if a significant portion of the course has been completed and there is a documented medical or family emergency warranting the incomplete.

10.0 Academic Integrity: Texas A&M University - Central Texas expects all students to maintain high standards of honor in personal and scholarly conduct. Any deviation from this expectation may result in a minimum of a failing grade for the assignment and potentially a failing grade for the course. All academic dishonesty concerns will be reported to the university's Office of Student Conduct. Academic dishonesty includes, but is not limited to, cheating on an examination or other academic work, plagiarism and improper citation of sources, using another student's work, collusion, and the abuse of resource materials. When in doubt on collaboration, citation, or any issue, please contact me before taking a course of action. More information can be found at: http://www.tamuct.edu/departments/studentconduct/academicintegrity.php

11.0 Disability Support and Access: At Texas A&M University- Central Texas, we value an inclusive learning environment where every student has an equal chance to succeed and has the right to an education that is barrier-free. The Office of Disability Support and Access is responsible for ensuring that students with a disability enjoy equal access to the University's programs, services and activities. Some aspects of this course or the way the course is taught may present barriers to learning due to a disability. If you feel this is the case, please contact Disability Support and Access at (254) 501-5831 in Warrior Hall, Ste. 212. For more information, please visit their website at www.tamuct.edu/DisabilitySupport.

MGTK 303-120 – Spring 2015

Any information you provide is private and confidential and will be treated as such.

12.0 Tutoring: Tutoring is available to all TAMUCT students, both on-campus and online. Subjects tutored include Accounting, Finance, Statistics, Mathematics, and Writing. Tutors are available at the Tutoring Center in Warrior Hall, Room 111. Visit www.ct.tamus.edu/AcademicSupport and click "Tutoring Support" for tutor schedules and contact info. If you have questions, need to schedule a tutoring session, or if you're interested in becoming a tutor, contact Academic Support Programs at 254-501-5830 or by emailing tutoring@ct.tamus.edu.

13.0 Library Services: Information literacy focuses on research skills which prepare individuals to live and work in an information-centered society. Library research skills are another critical tool in the business world, and will be required for this class in conjunction with Management Portfolio Project. Librarians will work with students in the development of critical reasoning, ethical use of information, and the appropriate use of secondary research techniques. Help may include, yet is not limited to: exploration of information resources such as library collections and services, identification of subject databases and scholarly journals, and execution of effective search strategies. Library Resources are outlined and accessed at: http://www.tarleton.edu/centraltexas/departments/library/.

14.0 Professionalism: Class attendance and participation can only enhance your grade. You can receive extra points for participation that might make a difference if you are 1-2 points below the next highest letter grade.

15.0 Changes to Syllabus: A syllabus serves as an instructional and study planning document. It may become necessary to make changes during the course of this semester. In such an event, changes will be announced in class and students will receive written notice within 10 days of the change decision. I reserve the right to make changes as necessary to meet course requirements.

16.0 Instructor Notes: Professional level writing and communication are critical skills in the business world. This standard should be displayed in all assignments for this class. All communications, both to the Professor and student colleagues should be kept professional, including classroom discussion and email correspondence. For written assignments, all work should be proofread, free of grammatical errors, include proper citations and be in accordance with American Psychological Association (APA) standards. For information on APA standards and correct citation formats consult the APA Publication Manual, and/or link to the following sources: http://www.tarleton.edu/library/userhelp/APA_format_bib.pdfhttp://www.library.cornell.edu/newhelp/res_strategy/citing/apa.htmlFor Internet citations - http://owl.english.purdue.edu/owl/resource/560/10/ References in the body of your paper are not cited correctly. A sample paper using APA style guidelines can be reviewed at: http://www.dianahacker.com/pdfs/Hacker-Shaw-APA.pdf

Appendix A Learning Objectives by Chapter

Chapter 1

MGTK 303-120 – Spring 2015

1. Define supervision.2. Describe the work of a supervisor.3. Present the types of skills necessary to perform the job of supervision.4. State the key reasons for supervisory success.5. Describe diversity in workplace.6. Explain the glass ceiling.7. Explain who is an entrepreneur.8. Describe a small business.

Chapter 2

1. Differentiate between programmed and non-programmed decisions.2. Discuss the importance of recognition and timeliness in decision making.3. State the steps followed in the scientific method of decision making.4. Name several potential advantages and disadvantages of group decision making.5. List several traps that supervisors frequently fall into when making decisions.6. Discuss the role that the supervisor plays in establishing a creative environment.7. Describe several group oriented techniques that can be employed by supervisors to

encourage creativity.8. Itemize some of the more frequently encountered barriers to organizational creativity.

Chapter 3

1. Define communication.2. Describe the interpersonal communication process and noise.3. Describe problems that could arise from conflicting or inappropriate assumptions made

in interpersonal communication.4. Define semantics, and explain its role in interpersonal communication.5. Define perception.6. Explain how emotions may affect communication.7. Explain active listening.8. Explain the concept of feedback in the communication. 9. Describe the grapevine.10. Define and briefly discuss the e-mail process.11. Define Internet and Intranet. 12. Discuss two factors that complicate communications in international business activities.

Chapter 4

1. Define motivation.2. Define the traditional approach to motivation.3. Explain the hierarchy of needs.4. Discuss the motivation-maintenance approach to motivation.5. Discuss the preference-expectancy approach to motivation.6. Explain the reinforcement approach to motivation.7. State several things that the supervisor can do to affect employee motivation.

Chapter 5

1. Discuss the supervisor’s role in introducing change.

MGTK 303-120 – Spring 2015

2. Explain why employees tend to resist change.3. Present several things that a supervisor can do to foster employee acceptance of

change.4. Discuss three factors that affect the time it takes to successfully implement a change.5. List six different strategies that may be used to implement a change6. Describe Lewin’s Force Field Analysis theory.7. Briefly describe four essential principles that organizations must follow to manage

innovation.8. Explain what a learning organization is.

Chapter 6

1. Define ethics and discuss what behaviors are considered unethical in the workplace.2. Explain what a code of ethics is and describe what a code of ethics typically covers.3. Discuss the role that supervisors play in setting the ethical example of ethical conduct.4. Identify the three areas that require ethical conduct by supervisors.5. Summarize the requirements of SOX.6. Define whistle-blowing.7. Outline the steps the supervisor should follow when dealing with a dishonest

subordinate.8. Define the term corporate culture and explain how it can affect an organization’s ethical

standards.9. Explain the concept of social responsibility.10. Describe how a supervisor can positively increase his or her power base.11. Define organizational politics.12. Discuss several guidelines that supervisors should follow when socializing with other

member of the organization.

Chapter 7

1. Describe how an organization plans.2. Describe the supervisor’s role in the overall planning system of the organization.3. Discuss the steps in the supervisory planning process with special emphasis on

setting objectives.4. Identify the SMART criteria for setting objectives.5. Discuss the role of contingency plans.6. Differentiate among organizational policies, procedures, and rules.7. List several common supervisory planning activities.8. Understand the basic elements of a management by objectives (MBO) system.

Chapter 8

1. Identify several common time wasters.2. Analyze how you actually spend your time on the job.3. Discuss how to plan your time.4. Discuss how to optimize your work routine.5. Identify several areas that typically have a high potential for better time utilization.6. Discuss three alternative work schedules that can help employees better manage their

time.

MGTK 303-120 – Spring 2015

Chapter 9

1. Define departmentalization and describe several ways it is implemented in organizations.

2. Understand the difference between authority and responsibility and between line and staff personnel.

3. Explain the concept of centralized versus decentralized authority.4. Define empowerment and explain what elements are necessary for it to thrive.5. Identify and describe several principles of supervision based on authority.6. Recount the basic steps in the delegation process.7. Discuss why supervisors are often reluctant to delegate authority.8. Describe some supervisory tasks that can’t be delegated.9. Describe several tips for making delegation more effective.

Chapter 10

1. Describe formal and informal work groups.2. Define group norms.3. Explain group cohesiveness.4. Define group conformity.5. Define groupthink.6. Understand the concept of team building.7. Explain idiosyncrasy credit.8. List the four phases in the life of teams.9. Describe a quality circle.10. Explain self-directed work teams.11. Explain virtual work teams.

Chapter 11

1. Describe the human resource planning process.2. Define job analysis, job description, job specification, and skills inventory.3. Describe the steps in the selection process.4. Define tests.5. Discuss the different types of employment interviews.

Chapter 12

1. Define protected groups.2. Describe antidiscrimination laws that affect organizations.3. Identify the major federal enforcement agencies for equal employment opportunity.4. Define employment parity, occupational parity, and systematic discrimination.5. Define affirmative action.6. Define sexual harassment.

Chapter 13

1. Determine when it is appropriate for the supervisor to counsel employees.2. Differentiate between directive and nondirective counseling.3. Present a general approach for counseling employees.

MGTK 303-120 – Spring 2015

4. Define a “troubled employee.”5. Discuss ways to effectively supervise troubled employees.6. Explain what employee assistance programs (EAPs) are.7. Describe wellness program.8. Summarize the legal requirements for dealing with troubled employees.9. Explain the difference between a “troubled” employee and a “problem” employee.10. Explain the supervisor’s role in career counseling.

Chapter 14

1. Define leadership.2. Describe three basic styles of leadership. 3. Define supportive and directive leaders.4. Explain transactional and transformational leadership.5. Explain servant leadership.6. Define leadership characteristics.7. Describe leader attitudes—Theory X and Theory Y.8. Discuss the Managerial Grid.9. Explain the situational approach to leadership.

Chapter 15

1. Define conflict.2. Outline the five stages of conflict.3. Discuss the useful effects of conflict.4. Explain the basic perspectives for analyzing conflict in organizations.5. Describe five strategies for dealing with interpersonal conflict.6. Discuss the nature and sources of job-related stress.7. Define burnout and workaholism.8. Suggest several guidelines for managing organizational and personal stress.

Chapter 16

1. Define performance appraisal.2. Define performance.3. Explain the determinants of performance.4. Explain the contents of a job description.5. Define job analysis.6. List and describe the major performance appraisal methods.7. Discuss common errors made in performance appraisals.8. Suggest ways to make performance appraisal systems more legally acceptable.9. Define compensation.

Chapter 17

1. Explain employment at will and employment arbitration.2. Define discipline.3. Explain the key features of the formal discipline process.4. Describe the differing philosophies of unions and management.5. Discuss significant labor laws.

MGTK 303-120 – Spring 2015

6. Describe four main types of union organizations.

Chapter 18

1. Outline the three basic steps in the control process.2. Identify tools and techniques most frequently used by supervisors to exercise control.3. Define what quality means to a supervisor, and list several reasons for maintaining

quality.4. Differentiate between product quality control and process control.5. Define the concept of quality assurance.6. Discuss total quality management (TQM).7. Define the following terms: continuous improvement, quality at the source, six sigma,

and lean manufacturing.8. Summarize the focus of ISO 9000/ISO 9001 and ISO 14000.9. Explain the purpose of a zero defects program.10. Define a quality circle.11. Cite several guidelines that supervisors can follow to help build quality job habits among

employees.12. Relate the overriding purpose of the Malcolm Baldridge National Quality Award.

Chapter 19

1. Explain the three major components of organizational productivity.2. Discuss the benefits of work-methods improvement.3. Distinguish between motion study and time study.4. Present a systematic approach for improving work methods.5. Describe the Kaizen philosophy for improvement.6. Describe the supervisor’s role in improving productivity through cost reduction and

control.7. Summarize several cost-reduction strategies that can be helpful to supervisors.8. Identify several areas of concern to supervisors that tend to be especially susceptible to

cost overruns.9. Discuss the major types of inventories and explain the purposes for carrying

inventories.10. Explain the just-in-time approach to inventory control.

Chapter 20

1. Discuss the supervisor’s responsibility for safety.2. Appreciate the costs associated with work-related accidents and illnesses.3. Discuss the major causes of work-related accidents.4. Measure safety in the workplace.5. Explain the basic purposes of a safety program.6. Outline several organizational strategies for promoting safety.7. Outline several specific things that the supervisor can do to prevent accidents.8. Identify several warning signs that can help supervisors learn to recognize potentially

violent employees.9. Understand the purpose of the Occupational Safety and Health Act (OSHA).10. Explain the basic purpose of the Hazard Communications Standard.