UNITY INSTRUMENT

SERVICES

Expand the quality service you currently receive from Unity™ Lab Services, and obtain unparalleled service across an extensive range of instrumentation.

Let our expertise complement yours.• Guaranteed access to highly-qualified, certified field service

representatives who possess OEM traceable talents

• Maximize service operations and reduce costs by optimizing your service requests, maintenance schedule, administration, and analytics

• Unity Lab Services focuses on scientific efficiency gains and makes instruments uptime its priority

Support Plans

unitylabservices.com

SUPPORT PLANS

Extended Warranty

Plan

Extended Warranty Plus Plan

Depot Basic Service

Plan

Basic Service

Plan

Comfort Plan

Full Service

Plan

Select Service

Plan

Qualification Support

Plan

RESOURCES

Technical Phone Support Assistance

Firmware/Software Updates

PREVENTIVE MAINTENANCE SERVICES

On-Site Preventive Maintenance

Depot Preventive Maintenance

Depot to Customer Shipping (Included)

Preventive Maintenance Parts Kit

CORRECTIVE SERVICES

Priority On-Site Support

On-Site Visits – Labour And Travel Discounted Discounted

Factory-Certified Parts Discounted Discounted Discounted

Depot Repair Service

ADD-ON SERVICES (ADDITIONAL COSTS)

Qualification Services

Additional Preventive Maintenance

Calibration Services

VALUE ADDED SERVICES

Multi Site/Multi Lab

Availability of Specialized Services

Applicable on all ULS Serviceable Instruments

FL49205_E 02/16M

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Support Plans Extended Warranty Plan• Unlimited number of repairs with priority response• Includes labour, repair parts, and applicable travel

Extended Warranty Plus Plan• Unlimited number of on-site repair visits with priority response• Includes labour, travel and repair parts• Annual Preventive Maintenance (PM) visit• Includes Preventive Maintenance Kits

Depot Basic Service Plan• Annual Depot Preventive Maintenance • Includes service label and certificate

Basic Service Plan• On-site Preventive Maintenance (labour and travel included)• Includes service labels and certificates• Discount on labour, travel and repair parts for repair service

Comfort Plan• Unlimited on-site service support (labour and travel included)• On-site Preventive Maintenance • Discounted service repair parts• Includes service labels and certificates

Full Service Plan• Unlimited on-site service support (labour, travel and parts included)• On-site Preventive Maintenance • Includes service labels and certificates

Select Service Plan• Applicable to all services offered by Unity Lab Services• Discounted labour, travel and parts • Only one purchase order for multiple service visits• Controlled documentation for audit purposes• Tracking reports included

Qualification Support Plan• Installation Qualification (IQ)• Operation Qualification (OQ)• Performance Qualification (PQ)• Includes all labour and travel• Includes qualification documentation• Includes all standards/equipment to perform qualifications

Let our expertise complement yours.Reduce Costs

Increase Productivity

Drive Decisions

Maximize Resources

Boost Uptime

Simplify ServiceSimplify Service

Reduce Costs

Maximize Resources

Increase Productivity

Boost Uptime

Drive Decisions

Contact us now at unity.ca@thermofisher.com

or call 1-800-234-7437 and experience unparalleled service

across all of your instruments.