Unit G1Ensure your own actions reduce - Pearson … · The students need to take part in an evacuation of the ... the hairdresser needs to be able to recognise when ... [Illustration

Unit G1Ensure your own actions reducerisks to health and safety

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Teaching notesAbout this unitHealth and safety is a huge topic to tackle – as anyone who has readthrough a copy of the Health and Safety at Work documentation will testify!The objective of the unit is to provide enough evidence for the students togain competency within fairly narrow parameters.

Try to remember that it is the health, safety and security of the salonenvironment (linking with the safe use of salon products, tools andequipment) that is the subject here, and keep within that.

AssessmentThe assessments for this unit have been indexed on the evidence sheet. Forboth written and practical assessments, however, check with your awardingbody to ensure all ranges have been covered.

Written papersThere are four written papers for this unit:

Paper 1: Hazards recognition chart – students must identify any potentialhazards within the salon and how they can be avoided, contained or dealtwith. Examples could include spillage, environmental factors and unsafebehaviour etc.

Paper 2: Legislation – students must research the topics under the relevantheadings to prove their understanding of the specified legislations.

Paper 3: COSHH product chart – this gives an example of a manufacturer’sdatasheet to show students the information required for products used inthe salon. A blank sheet is supplied for students to research a product andrecord their findings.

Paper 4: Fire extinguisher recognition chart – students need to identify thedifferent types of fire extinguishers and what types of fire they should andshould not be used for.

ActivitiesTasks are provided to cover the requirements of performance criteria, rangestatements or essential knowledge and understanding that cannot always bedirectly observed during practical assessments.

Activity 1 – Health and safety in your training establishment – the studentneeds to research the persons responsible for health and safety in theworkplace and to identify the location of the first aid box and list itscontents, reporting if any items are missing. This is to make the studentsaware of personnel contactable in an emergency and addressesperformance criteria 1a of unit G1.

Activity 2 – Potential hazards – students are asked to identify potential hazards from a picture of a salon.

Other evidence – Accredited prior learning (APL)Other evidence may be accredited prior learning (APL) from the student’s workplace: for example, if they haveattended fire training and a health and safety induction within their employment induction. It may not even bewithin a salon environment – it could be a retail outlet, or nursing home – it will have to be in the form of awritten statement, signed and dated by a manager or someone in a supervisory capacity.

Practical assessments The salon manager’s roleEach student needs to be ‘in charge’ of the rest of the group during a practical workshop; this can provideevidence for Units G1, G4, G5, G6 and G8. The salon manager duty report sheet can record all the duties thestudent needs to manage: for example, setting up, getting equipment required for each assessment, instructingthe stylists about working areas being safe, tidying and liaising with the receptionist. An initial ‘staff meeting’before the session and a feedback overview at the end of the session will also cover Key Skills communicationlevel 2 and help towards Unit G8 (Developing effective teamwork).

The students need to take part in an evacuation of the building. Most establishments hold a regular fire drill,but simulation is acceptable. The date, time and incident can then be discussed as a topic and recorded asevidence in the workbook. Ideally, the simulation should be carried out during a client treatment session, as thestudents need to know how to deal with potential problems, such as overprocessing chemical treatmentsbecause of the evacuation.

Spillage can also be a practical assessment or simulation of talcum powder, water, shampoo, perm lotion etc.being spilt on the floor. In the event of potential danger the student must alert others, isolate the spillage anddeal with it, in the correct manner and then record it in the workbook as evidence.

An example of an accident report form is also included in this unit. This could be completed after a simulationof an accident involving small groups of students. It must, however, be completed as fully and accurately as itwould be in the event of a real accident.

ProjectThe following is a suggestion for a project you could undertake with your students for this unit:

• Identify potential hazards within your workplace and reduce the risks to health and safety. The students arerequired to produce a written statement of how they have dealt with hazards in order to prevent them frombecoming a risk.

Other resourcesA number of other resources are provided:

• Word-buster quiz – Split the group into two teams and elect a team captain as spokesperson (otherwiseeveryone shouts at once!). You are the quiz master and ask questions of each team in turn. If a wronganswer is given, the opposing team can answer the question. The triangles need to be blocked out on thegrid (in team colours) as questions are answered correctly.

• Word searches –Two word searches are provided. The first word search asks the student to find the wordssupplied in the grid. The grid could be copied onto an OHT for use with the class group. The second wordsearch asks the students to answer questions and then find the answer to the question, which is hidden inthe grid.

• Revision quiz – A quiz that students can do to recap on the knowledge acquired throughout the unit.

Multiple-choice questionsThe multiple-choice questions can be used for revision or, if taken under assessment conditions, they can beused as evidence. They generate good discussion points if used as revision. However, as there is a ‘probabilityfactor’ in students getting them right, they also test the students’ knowledge base.

Unit G1 Ensure your own actions reduce risks to health and safety

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Hazards recognition chartAccidents can and do happen, and so everyone should be aware of the health and safety implications of hazardsin the working environment.

As part of his or her own personal professional responsibility, the hairdresser needs to be able to recognise whena hazard can be dealt with immediately or when help may be needed, in which case the hazard should bereported to a supervisor/lecturer/technician or the salon’s manager.

In the boxes below, make notes on how each type of hazard could be avoided or overcome. Would you need toreport this type of hazard? If so, also make a note of this, giving the reasons ‘why’ you think this hazard shouldbe reported, and who the hazard should be reported to.

Ensure your own actions reduce risks to health and safety Unit G1

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Risks resulting from Ways to avoid or overcome Is it necessary to report thishazard? If so, why and to whom?

1 Unsafe behaviour

2 Accidental breakagesand spillages

LegislationWhat are your responsibilities under the following legislation?

1 The Health and Safety at Work Act 1974:

2 The Control of Substances Hazardous to Health Regulations 1999:

3 Legislation regarding electricity:

4 Legislation regarding manual handling operations:

5 Personal Protective Equipment at Work Regulations 1992:


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COSHH product chartStudy three products used in the salon in detail.

Identify all the safety information that is available to you and where to find the information for each product.

You will need:

• the manufacturer’s instructions

• the container to identify the COSHH symbols.

Product: ____________________________________


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Chemical composition(ingredients)

What is it? How is it used?

Special storage instructions

PPE needed?

Handling instructions (any special measures to be followed)

Hazards under COSHH

Disposal instructions

Fire extinguisher recognition chartIn the boxes below, list the types of fire extinguishers you can use for electrical and non-electrical fires. Alsoinclude what colours these fire extinguishers are, what types of fire they can be used for and what types of firethey should not be used for.


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1 Electrical firesa

b

c

2 Non-electrical firesa

b

Fire type Extinguisher Colour Uses Not suitable fortype

Activity 1 – Health and safety in your trainingestablishment1 Who is responsible for health and safety in your training establishment?

2 How would you contact this person?

3 How would you find information about other first aiders available to help if a person is taken ill?

4 Write down the names of two emergency first aiders.

5 To whom would you report an accident?

6 How would you record an accident?

7 When should the accident report be completed?

8 What information is required?

9 Why is it important to record an accident?

10 Where is the first aid kit kept?

11 What should the first aid kit contain?

12 Who keeps it stocked?

13 What should not be kept in a first aid kit?


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Activity 2 – Keep the salon clean and tidyLook carefully at the picture below of a salon and make a list of all the hazards you can see. You should be ableto find at least 15.

[Illustration from page 25 of student’s book]


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Salon manager duty report formCandidate’s name: _____________________________________________________

Candidate number (if applicable): _________________________


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Duties undertaken (problems, stock needed, etc.)

Actions taken

Reasons for above

Outcomes

Assessor’s comments

Assessor’s signature:

Number (if applicable):

Candidate’s signature:

Salon session

Date: ______________________________________________________________________________

Time: _____________________________________________________________________________

Accident report formIf an accident occurs, it must be reported. This is done by completing an accident report form. This isnecessary should there be a claim for personal injury compensation at a later date. The form should becompleted by the injured party. If this is not possible, or in the case of people aged less than 18 years, the formshould be completed by the person making the report. If more than one person was injured, complete aseparate form for each person.

Completing and signing this form does not constitute an admission of liability of any kind, either by the personmaking the report or any other person.

If it is possible that an accident has been caused by a defect in machinery, equipment or a process, isolate/fencethe area and contact the person responsible for the health and safety of the working environment immediately.

Section one: personal details

Surname: ___________________________________________ (Mr/Mrs/Ms/Miss) _____________________

Forenames: ______________________________________________________________

Date of birth: ___________________________

Address: ________________________________________________________________

___________________________________________ Post code: __________________

Staff Student Contractor Client


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Section two: accident/illness details

Accident (injury) Illness

Date: _______________________________ Time: ________________

Location: _______________________________________________________________

Nature of injury/condition and the part of the body affected: ______________________

________________________________________________________________________

Account

Describe what happened and how. In the case of an accident state clearly what the injured person was doing.

________________________________________________________________________

________________________________________________________________________

Details of action taken

Ambulance summoned Taken home

Taken to hospital Sent home

Sent to hospital Returned to work/study

Given first aid

Section three

Recommended by: ________________________________________________________

Date implemented: _______________________________________________________

Report raised by: _________________________________________________________

Signature and position held: ________________________________________________

Date: ________________________


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Project: Dealing with hazardsCandidate’s name: _____________________________________________________


Date: ________________________


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Task

It is important that the salon is free from hazards at all times. All products, tools andequipment used in the salon may cause a hazard during the normal working day, so it isimportant that you are aware of them and how to deal with them.

Method/guidance

Each time you deal with the following hazards, write down what you did, who youinformed and what could have happened had you not acted in the way you did.

a) Faulty or damaged products d) Slippery floors

b) Faulty equipment/machinery e) Obstructions to access

c) Spillages/breakages

Write up of the event and actions Date: _______________________________


Competent Not yet competent Insufficient evidence

Assessor’s name: _______________________________________________

Number (if applicable): ________________________

Assessor’s signature: ____________________________________________

Date: ______________________________

Word-buster quizWith the class divided into two teams, ask questions of each team in turn. If a wrong answer is given, theopposing team can answer the question. Block out the hexagons on the grid (in team colours) as questions areanswered correctly.


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Letter Question Answer

A Some chemicals are hazardous and pose a risk if they Absorbedare what A?

C This C describes information that another person tells Confidentialyou that needs to be kept secret.

D What D should we use to mask any odour by killing Deodorantsthe surface bacteria with antiseptic ingredients?

D Applying hand cream and drying our hands properly Dermatitiscan prevent this D!

H This H is something with the potential to cause harm. Hazard

H You promote this H towards clientele by making them Hospitalityfeel welcome and comfortable!

H What H should be clean, manageable and kept away Hairfrom the face?

H Obstructions, spillages and faulty equipment are all Hazardspotential what?

I Some chemicals are hazardous and pose a risk if they Inhaled or ingestedare what I?

P What P is the beginning word of the Act that says Personal (Personal you must wear gloves and an apron when working? Protective Equipment at

Work Regulations)

R This R is a regulation that requires salons to report RIDDOR – Reporting of injuries, diseases and dangerous occurrences? Injuries, Diseases and

Dangerous OccurrencesRegulation 1985

R The Manual Handling Operations Regulation 1992 Riskwas put in place to minimise this R from lifting and handling objects.

S This S is a term used by the Health and Safety SharpsExecutive to describe hairdressing scissors and razor blades.

S What S means the killing of living organisms to Sterilisationprevent cross-infection?

S The COSHH regulation covers handling and disposal Storageof chemicals and which S?


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Letter Question Answer

AB You would record all information into this AB if an Accident bookaccident has occurred.

BC We use this BC to protect the client when perming and Barrier creamcolouring.

CW We use this CW to protect the client when perming Cotton wooland colouring.

EW Under this law it is our responsibility to maintain and The Electricity at Workreport faulty equipment in the workplace. Regulation 1989

HC What HC can we use to prevent dermatitis? Hand cream

MI You would read the MI before using any product. Manufacturer’sinstructions

PP What PP covers people’s personal hygiene and Personal presentationprotective equipment in the salon?

RA You carry out this RA on all products held or used in Risk assessmentthe salon, giving specific information regarding handling and precautionary requirements.

CPA This Act follows European Directives to protect the Consumer Protection Actbuyer from unsafe products. 1987

DPA This Act prevents you from passing on information Data Protection Act 1998without permission of the person involved!

HSW This HSW is the great enabling Act from which most The Health and Safety atof the subsequent health and safety legislation has Work Act 1974sprung

MDS What would you look at to find out important Manufacturer’sinformation regarding hazards of a product? datasheets

PPE You are required to use and wear this PPE during Personal protectiveperming and colouring. equipment

PIC This PIC is a medical condition or a state of health that Potentially infectiouscan be transmitted to others. condition

TDA This Act was changed in 1972 bringing in the Trades Descriptions Actrequirements to label products clearly, so buyers can 1968 and 1987see where the product was made.

Word-buster quiz grid


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A H MDS S PPE

DPA C HSW R H

I HC BC S PIC

R D H EW DAB CPA TDA R S

PP H MI CW P

Word search 1Hidden in the grid are 18 words relating to heath and safety. Can you find them?

FIRE EXTINGUISHERS FIRST AID NO OBSTRUCTION STORAGESAFETY HEALTH AND SAFETY PROFESSIONAL DANGERSPILLAGE INSURANCE TRAINING LEGALFIRE BLANKET RISK HAZARDS HAIR

GOOD CONDUCT ASSEMBLY POINT


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F I R E E X T I N G U I S H E R S R E HS D F G H J K L F R D E A V C X P X C EB R T Y G D S A J N C R F L H F I F H AP O I U Y T R E W W Q T E G F D L G F LQ A W E R F G Y V N D A T D S D L F G TM N B I C X Z D R H Y T Y J H G A G F HL K J N K J S H G A D S A F T E G R E AK O P S G E R A T I E R D A S F E W R NR H T U T R Y E F R W Q H N F G G F F DH K J R I S K J K E K D S D D F B G G SJ H B A B C X B N H S J Y T Y J Y T R AQ T H N T H T R E R F T T M K H H J K FW R E C T Y R T W I M N O D S F R O P EY J E E G H F D G F D F S R H G J H J TU Y I Y U R T E T W T Y O P A K U Y P YW S D Q H T N M M G H F G H F G U I L KD F G H F I R E B L A N K E T J E H J KW E T U Y I U I O P U Y T F G H F F G HD G O O D C O N D U C T G H N B N B N BT Y R Y E Y U I H F G B C F G B J N B NH P A S D F G H J K L T T T H N H T Y PF R G F D G T G F D S D F P J B G R F PN O O B S T R U C T I O N W T V N Y R HN F K Y U Y A G G B E Q G Q R F F G T TH E L T Y T I G D D D F G W D A N G E RG S K R T R N L O T R Y R E N G H T R YF S J Y Y E I K I T T Y Y W M M H K J KD I T T H W N J O J J K G Q P H H U H JS O T R G Q G H P Y U H J W O T D Y K LE N Y T F S J G G F H H A U I Y S T F HR A R Y B C H F D S D F F Z O L W Y S JT L E G A L M N V C X A Q W A O K R T KY Z J A Q T Y T R Y R T Y R T R A T U HU L J S W Q H T D R S E T Y U I D E Y FI K K R E F I R S T A I D Y T O P S T DO J L T W W Q W E T U I J G D S C B Y PU A S S E M B L Y P O I N T Q W E W E OS T Q W E D S R T H U O P Y K H G F H I

Word search 2Answer the 15 questions below the grid and then find the answers which are hidden in the grid.

1 What is the abbreviation for ‘Control of substances hazards to health regulations’?

2 What should you mop up straight away?

3 What should always be important when a client is in the salon?

4 Accidents that happen in the salon should be recorded on a ____________?

5 What does this symbol stand for ?

6 Where do you put all used sharps: for example, razor blades?

7 Which fire extinguisher should NEVER be used on any electrical fire?

8 How regularly should electrical equipment be checked for safety?

9 What colour is a powder fire extinguisher?

10 What is a CO2 fire extinguisher?

11 What does stand for?

12 What is the abbreviation for the Health and Safety at Work Act?

13 When you are bending down to pick up something heavy, always _____ your knees.

14 _____ and deportment are equally important to maintain good health.

15 What colour is a water extinguisher?


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C O S H H A C E D G K L O M B L A C K

T M H N L G O O D P O S T U R E O Y G

E M A A N D E M M E R D A Y L E T O M

E A R S T E N S D E R S P L O P E Y E

P O P C H A H P O N T A S L I S A I N

P O S N S E C I O R R I N A T I O N B

S T B E N D R L E E T H O U L L Y O A

K S O B U B B L E P E N U N T C R O S

S R X O A D S A C C I D E N T F O R M

I M P L A N T G E M M A T A N D J K E

I T H O R N L E X S A M S M E L L S E

H A S A W A N S K A L G U M M A G L E

S I A L L N Y T G B A I D E R L B I L

L Y M H E D L N E L Z O P E L A N D I

P I L L I Y C A R K R A T A M A B E N

P I B L U E N T B K O A R M R R T H E

T E O A L V E I A V W I A F L O W E R

S I B R O I N R L L I L O P O T M E N

D E N R T L E R H W F I T C H A N E D

B T H Y E C L I E N T S A F E T Y W A

Health and safety quiz1 What does PPE stand for?

2 What type of fire extinguisher has blue markings?

3 What type of fire extinguisher would you never use on an electrical fire?

4 What is butane?

5 What colour is the CO2 fire extinguisher?

6 Of the four types of fire extinguisher, which one would you not use on a liquid fire?

7 Dry powder extinguishers work by interfering with the process of __________?

8 In a workplace, school, college, etc., how often must everyone be involved in a fire drill?

9 Dangerous materials should be used safely and ____________ safely?

10 Give an example of what the Weights and Measures Act states.

11 COSHH states that all chemicals have to be handled, stored and ________ ___ correctly.

12 What is ‘deportment’ another word for?

13 What colour bin liner should infected waste be put into?

14 What are scissors and razors, etc. known as?

15 Chemicals can enter the body through ingestion and ________.

16 All chemical containers should be clearly __________.

17 Before chemicals are disposed of, what should you refer to?

18 You are in the middle of a blow-dry when there is a gas leak. What should you not do?

19 You are in the salon and there are three clients: one perm and two cuts. There is a fire drill. What shouldyou take?


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Multiple-choice questionsTick the correct answer to each of the questions below. Remember, there may bemore than one correct answer for some of the questions.

1 Fire extinguishers for non-electrical fires have:a cream markingsb black markingsc blue markingsd red markings

2 Efficient working practices:a save your jobb comply with the lawc help with salon profitsd waste time

3 If a spillage occurs:a leave itb shout for helpc throw a towel over itd identify the spillage to all and clear up with the appropriate product

4 The proper storage of equipment helps:a to help keep the salon tidyb to stop it getting brokenc to make the area look niced to make it easier to get home at night

5 If you are carrying out a treatment and the fire bell rings:a leave the client and run to the doorb ignore it – it is probably a false alarmc make the client safe and assist her to the nearest exitd take the equipment with you and continue the treatment at the meeting

point

6 If an accident occurs and first aid is required you should/would:a treat it yourself with a plasterb be sick as you don’t like the sight of bloodc summon a first aider and fill out an accident report formd dial 999

7 A fire blanket is used:a to keep you warmb to fan the firec to place in the desired position to help extinguish the flamesd to wet and throw over the fire

8 A bucket of sand can be used:a to put your cigarette butts inb to make a sandcastlec to soak up liquidsd to soak up liquids that are the source of the fire

9 Red markings on a fire extinguisher mean it can be used on:a wood, paper, textiles and fabricb burning liquidsc electrical firesd any fire

10 The Health and Safety at Work Act:a only applies to managersb protects everyonec only protects the clientd helps out if you have an accident


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Assessment and delivery resources: suggested answersWritten papersHazards recognition chart

Legislation1 Employees have a responsibility to take care of themselves, colleagues and clients and to co-operate with

their employers. Employers should provide safe systems of working.

2 The COSHH regulations state that products should be stored, handled and disposed of according to theCOSHH guidelines and the manufacturer’s instructions.

3 Electrical equipment should be used safely in accordance with the manufacturer’s instructions and thesalon’s guidelines. You must comply with salon systems for the reporting of faulty equipment. Undertake amanual inspection of equipment before each use and test it before using it on a client. A competent personshould test equipment at least every six months and this should be recorded in a logbook.

4 Employees should observe safe lifting and manual handling procedures and good posture to prevent skeletaland muscular injuries and conditions.

5 Employees are required to use and wear the appropriate protective equipment or clothing, which should beprovided by the employer.

COSHH product chartBleach powder example


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Risks resulting from Ways to avoid or overcome Is it necessary to report this hazard? If so, why?

Follow salon policies on behaviour Yes – could cause accidents orcode injury, to manager/tutor

Correct handling and storage Yes, when something is found to be broken or tutor/technician spilt

1 Unsafe behaviour

2 Accidental breakagesand spillages

Chemical composition Up to 85% ammonium/sodium potassium/persulphatesUp to 50% sodium/magnesium silicate

What is it? How is it used? A powder blend of oxidising agents and an alkaline salt that is mixed withhydrogen peroxide immediately before useUsed for lightening hair

Special storage instructions Store in a cool, dry place away from direct sunlight and other sources ofheat; reseal the container after use

PPE needed? Yes. Gloves must be worn

Handling instructions (any special Use in a well-ventilated area; care must be taken to avoid inhalationmeasures to be followed)

Hazards under COSHH Irritant; dust

Disposal instructions Do not incinerate; use water to dilute and mop up any spillage; do notdispose of dry powder; wash it down the drain with plenty of water

Fire extinguisher recognition chart

Activities

Activity 1 – Health and safety in your training establishmentAnswers 1–9, 10 and 12 are specific to the student’s training establishment.

11 There is no compulsory list of what a first aid kit should contain. The following are suggested items:

• A leaflet giving general guidance on first aid (for example, the Health and Safety Executive leaflet Basicadvice on first aid at work)

• 20 individually wrapped, sterile, adhesive dressings (assorted sizes)• 2 sterile eye pads• 4 individually wrapped, triangular bandages (preferably sterile)• 6 safety pins• 6 medium-sized, individually wrapped wound dressings• 2 large sterile, individually wrapped, unmedicated wound dressings• Pair of disposable gloves• Antiseptic cream or liquid• Eye bath• Gauze• Medical wipes• Pair of tweezers• Sterile water• Cotton wool.

13 Tablets and medication


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Fire type Extinguisher Colour Uses Not suitable type for

1 Electrical afires

b

c

4 Non-electrical afires

b

Dry powder Blue marking For burning liquids Not to be used on and flammable flammable, metal liquids fires

Carbon dioxide Black marking For burning liquids Not to be used and flammable on flammable,liquids metal fires

Vaporising Green marking Safe on voltage, used Not to be used on liquid on burning liquid, flammable metal

electrical fires and firesflammable liquids

Water Red marking Used for wood, paper, Not to be used on textiles, fabric and electrical or materials flammable metal

fires

Foam Cream/yellow Used on burning Not to be used on markings liquid fires electrical or

flammable metal fires

Activity 2 – Keep the salon clean and tidy11 Fire exit blocked12 Heater under coats13 Heater flex trailing across the floor14 Overflowing laundry bin15 Broken chair leg16 Hair cuttings on floor17 Water spillage on floor by the chair18 Open drawers19 Sink overflowing with water10 Electrical equipment is too near the sink11 Cigarette left unattended12 Broken first aid cabinet13 Too many electrical appliances in the plug adapter14 Boxes are piled too high on the shelf15 Trailing leads


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Other resourcesWord search 1


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F I R E E X T I N G U I S H E R S R E HS D F G H J K L F R D E A V C X P X C EB R T Y G D S A J N C R F L H F I F H AP O I U Y T R E W W Q T E G F D L G F LQ A W E R F G Y V N D A T D S D L F G TM N B I C X Z D R H Y T Y J H G A G F HL K J N K J S H G A D S A F T E G R E AK O P S G E R A T I E R D A S F E W R NR H T U T R Y E F R W Q H N F G G F F DH K J R I S K J K E K D S D D F B G G SJ H B A B C X B N H S J Y T Y J Y T R AQ T H N T H T R E R F T T M K H H J K FW R E C T Y R T W I M N O D S F R O P EY J E E G H F D G F D F S R H G J H J TU Y I Y U R T E T W T Y O P A K U Y P YW S D Q H T N M M G H F G H F G U I L KD F G H F I R E B L A N K E T J E H J KW E T U Y I U I O P U Y T F G H F F G HD G O O D C O N D U C T G H N B N B N BT Y R Y E Y U I H F G B C F G B J N B NH P A S D F G H J K L T T T H N H T Y PF R G F D G T G F D S D F P J B G R F PN O O B S T R U C T I O N W T V N Y R HN F K Y U Y A G G B E Q G Q R F F G T TH E L T Y T I G D D D F G W D A N G E RG S K R T R N L O T R Y R E N G H T R YF S J Y Y E I K I T T Y Y W M M H K J KD I T T H W N J O J J K G Q P H H U H JS O T R G Q G H P Y U H J W O T D Y K LE N Y T F S J G G F H H A U I Y S T F HR A R Y B C H F D S D F F Z O L W Y S JT L E G A L M N V C X A Q W A O K R T KY Z J A Q T Y T R Y R T Y R T R A T U HU L J S W Q H T D R S E T Y U I D E Y FI K K R E F I R S T A I D Y T O P S T DO J L T W W Q W E T U I J G D S C B Y PU A S S E M B L Y P O I N T Q W E W E OS T Q W E D S R T H U O P Y K H G F H I


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Word search 2

Health and safety quiz

1 personal protective equipment2 powder3 water (red)4 gas5 black6 red (water)7 combustion8 at least once a year

1 COSHH2 spillages3 client safety4 accident form5 irritant6 sharps box7 water8 annually

9 blue10 black11 flammable12 HASAWA13 bend14 good posture15 red

C O S H H A C E D G K L O M B L A C K

T M H N L G O O D P O S T U R E O Y G

E M A A N D E M M E R D A Y L E T O M

E A R S T E N S D E R S P L O P E Y E

P O P C H A H P O N T A S L I S A I N

P O S N S E C I O R R I N A T I O N B

S T B E N D R L E E T H O U L L Y O A

K S O B U B B L E P E N U N T C R O S

S R X O A D S A C C I D E N T F O R M

I M P L A N T G E M M A T A N D J K E

I T H O R N L E X S A M S M E L L S E

H A S A W A N S K A L G U M M A G L E

S I A L L N Y T G B A I D E R L B I L

L Y M H E D L N E L Z O P E L A N D I

P I L L I Y C A R K R A T A M A B E N

P I B L U E N T B K O A R M R R T H E

T E O A L V E I A V W I A F L O W E R

S I B R O I N R L L I L O P O T M E N

D E N R T L E R H W F I T C H A N E D

B T H Y E C L I E N T S A F E T Y W A

9 stored10 you cannot sell a tube of conditioner that has had some removed (or similar answer).11 disposed of12 posture13 yellow14 sharps15 inhalation16 labelled17 COSHH folder18 turn off anything electrical (for example, hairdryer)19 water spray

Multiple-choice questions

1 a , d 6 c

2 a , c 7 c

3 d 8 d

4 a , b 9 a

5 c 10 b


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Written assessment and essential knowledgerecord


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Candidate’s name Registration number

Unit name Unit number

Ensure your own actions reduce the risks to health and safety G1

� = Competent ✘= Not yet competent 0 = Insufficient evidence

Paper number and title Page Attempt Attempt Attempt number

Completion of work book with Date Date Dateobservations cross-referenced with Outcome Outcome Outcomeanalysis sheets

Assessor’s signature __________________________________ Assessor number ________

Candidate’s signature _________________________________Date______________________

Please note: This form will only be signed by the Assessor during unit completion, notbefore.

Unit G1 Evidence sheetCandidate’s name: _____________________________________________________



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Fire evacuation

The candidate should complete all the appropriate sections.

What were you doing when the alarm went off (in which room, with which lecturer, in aworkshop, doing theory, etc.)?

Please describe how you handled the emergency. (What did you do?)

Candidate evaluationHow well do you think you handled the evacuation? Is there anything you did not do/woulddo differently the next time?

Assessor’s evaluation/comments

Candidate’s signature: Assessor’s signature:Number (if applicable):Date:

Competent Not yet competent


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Spillage

What were you doing when the spillage occurred (in which room, with which lecturer, in aworkshop, doing theory, etc.)?

Please describe how you handled the incident. (What did you do?)

Candidate evaluationHow well do you think you handled the evacuation? Is there anything you did not do/woulddo differently the next time?

Assessor’s evaluation/comments

Candidate’s signature: Assessor’s signature:Number (if applicable):Date:

Competent Not yet competent

Written assessments Candidate’s Practical Candidate’sportfolio page no. assessments portfolio page no.

Unit G7 Advise and consult withclients

1

Teaching notesAbout this unitThis is probably the first unit in which your students will actually get hands-on experience. It is vital that students learn the important skill of consultingwith their clients to determine their ideas and requirements. Being able tomake suitable recommendations on the basis of this information and theresults of hair, skin and scalp analyses is an essential part of this unit.

7.1 Identify what clients wantWithin this element, students have to listen, effectively communicate ideas,clarify, encourage client participation and correctly identify both new andregular clients’ needs. This is not an easy task for many students. Althoughthis will mainly be assessed by direct observation, evidence of theconsultation must be authenticated by a client signature to say they werehappy with the treatment received. As the consultation is so important, wehave included several consultation worksheets for practice. We have alsohighlighted communication within this element, as we often find somestudents initially have difficulty communicating with clients and thisbenefits from discussion.

7.2 Analyse the hair, skin and scalpAgain, this element is usually assessed by direct observation and theindividual clients’ consultation/analysis sheet produces evidence. Thestudent must have the underpinning knowledge of hair and skin tests andincompatibility of previous services and products used, to enable them tocorrectly carry out any tests that are necessary for the client. Students mustalso be able to recognise certain adverse hair, skin and scalp conditions,including infections and infestations. Some students may never come acrossa client with an infestation of head lice, so these ranges can be covered bywritten evidence or the recognition of these conditions from photographs.However, if they do come across these conditions in the salon, they mustknow how to deal with it and to whom they should report the problem.

7.3 Advise your client and agree services and productsThis element deals with being able to make recommendations that aresuitable for and meet the needs of the client. Students must have theinformation they need to be able to give clients the correct cost and durationof any treatments discussed. They also need to be able to complete clients’records accurately and keep them up to date. All advice needs to becommunicated in a manner that maintains goodwill, trust and confidentiality.

AssessmentWritten papersThere are four written papers for this unit, which you may choose to use tosupport evidence of students’ essential knowledge for this unit.

Paper 1: ScenariosPaper 2: Structure of hair and skinPaper 3: Infections, infestations and disorders of the hair and scalpPaper 4: Data protection and client confidentiality

A written assessment and essential knowledge record sheet is provided for you to record the outcomes of writtenassessments.

ActivitiesActivity 1 – Communication – this is designed to make students think about their body language and differentways to communicate with clients.

Activity 2 – Skin test – this covers the range statement of ‘skin test’ and is useful to record an observed skin test;it can be placed in the student’s portfolio as evidence.

Activity 3 – Incompatibility test – this covers the range statement of ‘incompatibility test’ and is useful for eithera practice test during a lesson or as a record of an observed test.

Activity 4 – Hair test

Activity 5 – After-care advice – this asks students to think about the after-care advice that they feel is importantto give to clients.

Activity 6 – Contraindications – this asks the student to document the advice they would give if they found aninfection and infestation. If the answers are correct this can be marked and used as evidence in the student’sportfolio.

Activity 7 – Styling equipment – students need to look at styling equipment and record which hair type eachpiece of equipment is suitable for use on. They also need to identify what advice they would give to clients tohelp in the use of the equipment.

Activity 8 – Data protection – students need to demonstrate their knowledge of the Data Protection Act. It canbe used for revision purposes or can be used as in-house assessment to place in their portfolio of evidence.

Other evidenceAnalysis and consultation record sheet – this is a useful sheet for recording information on consultation,products used and processes carried out. Once completed this can be kept in the student’s portfolio asevidence. The client’s reference number must be entered so that the external verifier can cross refer to theclient record card, where the test should also be recorded.

ProjectThe project for this unit requires students to design a leaflet giving after-care advice.

Other resourcesA number of other resources are provided:

• Word searches – Two word searches are provided. The students are asked to answer questions and then findthe answers in the word-search grid.

• Revision quiz – A quiz that students can do to recap on what they have learnt in this unit.• PowerPoint® presentation – A PowerPoint presentation on disorders and diseases of the hair and scalp. The

presentation shows images of disorders and diseases with information on how each is caused.

Multiple-choice questionsThe multiple-choice questions can be used for revision or, if taken under assessment conditions, they can beused as evidence. They generate good discussion points if used as revision. However, there is a ‘probabilityfactor’ in students getting them right, they also test the students’ knowledge base.

Unit G7 Advise and consult with clients

2

Paper 1: Scenarios1 Your client arrives for a re-growth tint. She is a new client and is not sure what product has previously been

used on her hair. State two tests that should be carried out.

2 Your client arrives for a perm. During your consultation you assess the hair as dry and damaged as a resultof a previous perm, colour and bleach.

a Which test(s) should you carry out?

b Should you perm hair that is very damaged?

c What perm result would you expect on very damaged hair?

d What other services could you offer a client with very damaged hair?

Advise and consult with clients Unit G7

3

Paper 2: Structure of hair and skin1 Label the following cross section of a hair shaft.

2 Label the following diagram of the skin.


4

Paper 3: Infections, infestations and disordersof the hair and scalp1 Complete the grid below.


5

Condition Cause How would you What action would yourecognise this take if you suspected yourcondition? client had this condition?

Pityriasis capitis (Dandruff)

Seborrhoea(Greasy hair or scalp)

Psoriasis

Damaged cuticle

Alopecia areata

Male pattern baldness

Sebaceous cyst

Fragilitis crinium (Split ends)

Trichorrhexis nodosa


6

Condition Cause How would you What action would yourecognise this take if you suspected yourcondition? client had this condition?

Trichorrhexis nodosa

Monilethrix

Tinea capitis (Ringworm)

Impetigo

Pediculosis capitis (Head lice)

Scabies

Folliculitis

Warts

Sycosis (Barber’s itch)

2 Using the conditions identified above, complete the following.

a ___________________________________ is an infections condition.

b ___________________________________ is an infectious condition.

c ___________________________________ is an infestation.

d ___________________________________ is an infestation.


7

Paper 4: Data protection and clientconfidentiality1 What are your responsibilities under the Data Protection Act 1998?

2 Why is client confidentiality important?

3 If you are asked for a client’s address or telephone number, what would you do?


8

Activity 1 – Communication

One important type of communication is body language. The manner in which you positionyour body tells others a lot about your mood.

1 Can you think of three types of negative body language?

a _________________________________________________________________________________

b _________________________________________________________________________________

c _________________________________________________________________________________

Think about how you perceive others when you are out for the evening.

2 List at least six different ways of communicating.

a ______________________________________ b ______________________________________

b ______________________________________ d ______________________________________

c ______________________________________ f ______________________________________

3 Explain briefly what communication means to you.


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Activity 2 – Skin test1 Carry out a skin test.

You will need:

• kit for ‘skin test’; dark tint, 20 volume hydrogen peroxide, alcohol wipes, cotton budsand plaster.

• record card.

A skin test is also known as:

• patch test

• allergy test

• sensitivity test.

When you have completed the test you have to wait 24–48 hours for the result. Record yourfindings on the skin test record sheet by ticking the relevant box, and complete a salon recordcard.

2 If you have a positive result what advice would you give to the client?

3 If you have a negative result what would you be able to do?


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Activity 3 – Incompatibility test1 Carry out an incompatibility test

You will need:

• an ‘incompatibility test’ kit (perm lotion, hydrogen peroxide, glass bowl)

• a small piece of hair treated with a product containing metallic salts

• a small piece of untreated hair (cut from a friend or colleague).

2 Record your findings – what happened, what did you see?

a Treated hair

b Untreated hair

As you can see from the results, you must never use any product that contains hydrogenperoxide on hair that has been treated with metallic salts. If you do, the hair may break,disintegrate or change colour.

Tutor’s signature_______________________ Date _______________________


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Activity 4 – Hair testBefore you carry out a service on a client you will need to perform the relevant hair test andfill in the details on the record sheet. This should then be signed by the lecturer/trainer whoobserved you.


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Activity 4 – Skin test record sheetName: ______________________

Hair tests record sheet


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Results

Positive Negative

Test Client’s name Date Lecturer/employer signs onsuccessful treatment

1 Elasticity test

2 Porosity test

3 Pre-perm test

4 Test cutting

5 Development test curl

6 Strand test

Activity 5 – After-care adviceAfter-care advice means giving your client advice on looking after his or her hair. It mayinclude advice on:

• products

• tools and equipment

• future salon services.

Answer the following questions.

1 List five things that you need to know about after-care products to give your client goodadvice.

a __________________________________________________________________________________

b __________________________________________________________________________________

c __________________________________________________________________________________

d __________________________________________________________________________________

e __________________________________________________________________________________

2 What after-care advice on tools and equipment could you give to your client to enableeasy and effective home maintenance?

a __________________________________________________________________________________

b __________________________________________________________________________________

c __________________________________________________________________________________

3 List five things that you need to know about salon services in order to offer the correctafter-care advice.

a __________________________________________________________________________________

b __________________________________________________________________________________

c __________________________________________________________________________________

d __________________________________________________________________________________

e __________________________________________________________________________________


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Activity 6 – Contraindications1 What action would you take and client care advice would you give if:

a you discovered, during the consultation, that your client had head lice?

b you discovered, during the consultation, that your client had an infected scalp cut?

c your client asked for a service and you felt that the condition of the hair was in was toopoor a condition for this service.

d during the consultation you suspected that a female client has metallic salts on her hairand she was booked in for a chemical process.


15

Activity 7 – Styling equipment For each piece of equipment below explain when it should and shouldn’t be used and provide details of theadvice you might give to a client when they use the equipment at home.


16

Equipment Suitability for hair type Helpful advice to client

Diffusers

Tongs

Brushes:

Denman type

Vent type

Round large

Round medium

Round small

Rollers:

Heated

Velcro

Activity 8 – Data protection 1 From your knowledge of the Data Protection Act 1998 (student’s textbook pages 32–33),

explain how it would affect your working life in relation to recording clients’ details onrecord cards and computers.

2 How would you ensure the security of these details?

3 How would you ensure confidentiality of these client details?


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Analysis and consultation record sheet


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Candidate name and no.: Time: Date:Start Finish

Service carried out: New Regular Client ref no.:

Candidate to complete all the appropriate sectionsGENERALTexture Type Length Face shape LifestyleCoarse Curly Above shoulder Oval Professional Medium Wavy Below shoulder Square Student Fine Straight With fringe Long Retired

Without fringe Heart Other One length Round Layered

Porosity Chemical Hair tests Scalp Hair treatment carried out condition condition

Porous Virgin Elasticity Normal Normal Normal Perm Porosity Dry Dry (whole Resistant Colour Incompatibility Dandruff length)

Bleach Development Greasy Dry (ends) test curl Infection Greasy Skin test Infestation Breakage Strand test Cuts/abrasions

Checked growth patterns State critical influencing factors Contraindications Yes No Clients requirements Advice suggested

Products used Heated styling equipment Long hair is dressed:Lotions Curling tongs Into a plait Mousse Straighteners Into a vertical roll Gel Heated rollers Spray Dressing creams Conditioning Styling techniquesOils Surface Curling Wax Penetrating Straightening andActivator Scalp treatment smoothing Tools used Cutting techniques used Drying techniqueRollers secured with pins Club cutting Blow drying Pin-curl clips Thinning Finger drying Round brushes Scissor-over-comb Flat brushes Free hand Shampoo used _____________Drying/styling attachments Clipper-over-comb Conditioner(s) used _________

Graduating short Graduating long


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PERMINGSize of curlers used Products used Manufacturer’s instructionsNape Acid perm Processing time _____________Sides Alkaline perm Back Barrier cream Neutralising time ____________Top Pre-perm lotion Lotion used Application

Pre-damp Perming result and evaluationPost damp

Winding technique used Protecting Nine section Directional Brick Other

COLOURINGNatural base shade Colour techniques Amount of white hair presentNatural hair tones Full head 0–10% Skin tones Regrowth 10–25%

Weaved 25–50% Capped 50–75%

75–100% Colorant type: Product chosen/shade Peroxide strengthTemporary Quasi developer Semi-permanent 10 vol (3%) Quasi-permanent 20 vol (6%) Permanent With heat 30 vol (9%) Bleach Without heat 40 vol (12%) Lightening Processing time DarkeningChanging tone Colour result and evaluation

After-care advice What have I learnt? How can I improve?

CLIENT EVALUATION Date: _____________Were you satisfied with the treatment you received? Yes No Did the candidate consult you on your requirements? Yes No Are you pleased with your finished result? Yes No Client signature __________________________ Candidate signature _________________________Assessor signature and no.: __________________________ Competent Not yet competent

Units assessed Assessor’s comments:

Project: Produce an after-care leafletCandidate’s name: _____________________________________________________


Date: ________________________


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Task

You are the manager of a salon and you want to produce an after-care leaflet to ensurethat clients are given good advice following chemical processes.

Method/guidance

Design an after-care leaflet, either by drawing or using a computer, to give your clientsimportant advice after chemical processes such as perming or colouring. You shouldinclude advice on shampooing and conditioning products, styling and finishing productsand how to use styling equipment correctly.


Competent Not yet competent Insufficient evidence

Assessor’s name: _______________________________________________

Number (if applicable): ________________________

Assessor’s signature: ____________________________________________

Date: ______________________________



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Candidate’s name Registration number


Advice and consult with clients G7


Paper number and title Page Attempt Attempt Attempt number

Paper 1 Date Date DateScenarios Outcome Outcome Outcome

Paper 2 Date Date DateStructure of hair and skin Outcome Outcome Outcome

Paper 3 Date Date DateInfections, infestations and disorders Outcome Outcome Outcomeof the hair and scalp

Paper 4 Date Date DateData protection and client Outcome Outcome Outcomeconfidentiality

Project Date Date DateAftercare leaflet Outcome Outcome Outcome



Please note: This form will only be signed by the Assessor during unit completion, notbefore.

Word search 1The answers to the clues below are hidden in the grid.

1 Which test is done to detect metallic salts? (15 letters)

2 Elasticity tests are done to determine the _________ of hair. (8)

3 When handling fragile/porous or bleached hair, which test should you carry out? (8)

4 Which test curl is done during perming? (11)

5 Which test is done to decide on the condition of hair? (10)

6 What type of perm lotion is used for the testing of metallic salts? (8)

7 What else is mixed with the answer to the previous question? (8, 8)

8 When taking a test cutting, what are you testing for? (6)

9 Whose instructions should you read to check the development time? (13)

10 Which test is done 24–48 hours before a colour? (5) or (4)

11 If redness, soreness, swelling or itching occurs, what kind of reaction is this? (8)

12 If nothing occurs, what kind of reaction is this? (8)


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P A I N C O M P A T I B I L I T Y O P

N K L M O R D F G L X T R G Q U V N W

F E E D E M A N U F A C T U R E R S C

G Y C P D E Z N C O S A L K A L I N E

H I E L A S T I C I T Y L F I J H B I

A R X A C B G A J K J B K I F L M D E

P W H Y D R O G E N P E R O X I D E A

Y A B Z B D E V E L O P M E N T U N J

A C V S A X I S T P X O H K L L E K L

E G U J T T I N J A Y R J J F G L M R

N F Y N I R K R V T W O E P G I D U M

M C S S T Z E O P C C S D M H N O T P

P D O K X M L N Q H V I K Z O L C O S

R P S B I W K O G U T T L M O Q N B R

Z N I G H N I W R T S Y S C R N A O P

E A F C Y J T X U V H N E G A T I V E

Word search 2The answers to the clues below are hidden in the grid.

1 When your scalp is thirsty it is_____. (3 letters)

2 You need to ________ carefully to clients’ answers. (6)

3 You need to employ a ________ manner when dealing with clients. (12)

4 What can porous hair absorb? (5)

5 Dracula has one of these. (6, 4)

6 What is a more technical term for thick hair? (6)

7 If we are not facing each other but can still see one another, what are we using? (6)

8 What do you need to ask your client during the consultation? (9)

9 When you stretch the hair, which test are you carrying out? (10)

10 If you have two crowns, you have a _______. (6, 5)

11 There are four main face shapes; oblong, square, oval and _____? (5)

12 If the cuticle layer of the hair shaft is flat and closed how will the hair feel? (6)

13 When you run your fingers down the hair you are testing the _______? (8)


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C A V X E L A S T I C I T Y O P N V S

G U L T Y S B V C I D F H K J M S M S

Q A X M C M P O R O S I T Y H I O H K

N I D B K U K S P F G N V A L O N W F

W J P A A W E B R U S E G K T H G S X

O D G J E Y A D G J K N C H W Z A X W

R H I U P R O F E S S I O N A L I S M

C K F G S D G G P Y U L I P T D A N A

E G P U W X V E A U S I C V E Y T O N

L S T S O D F H O L O S W D R D K I O

B X B U D I O T Y O U T T W S S D T H

U E R M I R R O R G H E S R A O C S U

O D S D W R F F V R U N M I O O P E I

D I T S W G K B N M P T E G H J H U L

K U I W E S Y E W I I P U V C A Q Q Y

U O R D D R O U N D N M J K I W D G L

Advise and consult with clients revision quizPoints

1 What is the thickness or thinness of the hair called? 1

2 Name two hair growth patterns. 2

3 How can you treat a damaged cuticle? 1

4 What is the cause of barber’s itch? 1

5 Name two tests done before a process. 2

6 Name a test done during a service. 2

7 How long before you have a permanent colour should you have a skin test? 1

8 Why do you do an elasticity test? 1

9 After doing an elasticity test, how do you know if the hair is damaged? 1

10 What is the scientific name for dandruff? 1

11 Name four things you look for when carrying out an analysis. 2

12 What are the three ways of communicating with your clients? 1

13 What is the perfect face shape? 1

14 When would you take a test cutting? 1

15 Why would you carry out the elasticity test? 1

16 How would you cut the hair of a woman with a round face shape to make her face appear more oval in shape? 1

17 How would you cut the hair to make a square face shape look more oval? 1

18 What causes split ends? 1

19 Which highly contagious infection causes the skin to blister and form a yellow crust? 1

20 Tinea capitis is commonly known as _______________. 1

21 Pediculosis capitis is commonly known as ____________. 1

22 How long before a colour is it necessary to give a client a skin test? 1

23 Is head lice an infection or an infestation? 1

24 Is impetigo caused by fungus or bacteria? 1

25 Is psoriasis contagious? 1

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24


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Multiple-choice questions Tick the correct answer to each of the questions below.

1 You would be prevented from carrying out a conditioning treatment if:a the client was reading a magazineb the client had head licec the client was having a blow dry afterwards

2 Impetigo is:a a fungal infectionb a bacterial infectionc a viral infection

3 Psoriasis is caused by:a the overactive production and shedding of epidermal cells/stress/hereditaryb a bacterial infectionc the overactive production of the sebaceous gland

4 Monilethrix is:a split hairb split endsc beaded hair

5 If a client has seborrhoea (greasiness) you should not:a tell themb discuss itc massage too much

6 If a client has ringworm of the scalp you should: a treat itb not treat itc treat it depending on the severity

7 Scabies is:a contagiousb not contagiousc sometimes contagious

8 You should treat a client with head lice with: a a head lice treatmentb Tea-tree productsc tact, but no salon treatment and recommend medical advice

Professional basics

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9 Alopecia areata can be recognised by: a round patches of hair lossb no hair on the headc no hair on the whole of the body

10 Damaged cuticles result in the hair looking:a smooth and shinyb rough and dullc beaded

11 It is important to communicate effectively with your client during the initialconsultation so that:a she gives you a tipb you understand the client’s requirementsc the client thinks you are friendly

12 Client confidentiality is important to:a protect the client’s personal detailsb protect the receptionistc abide by the law

13 If the consultation is not carried out correctly: a your wages will be lowerb your treatment will not be successful and your client will be dissatisfiedc your day will be shorter

14 The Data Protection Act covers:a client recordsb portfolio filesc all files

15 Which test should always be carried out on a new client before permanentcolouring in order to prevent an allergic reaction taking place?a a strand testb a skin testc a development test

16 Before using a product you must always read:a the newspaperb the Data Protection Actc the manufacturer’s instructions


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17 It is important to have good knowledge of a product before recommending it toyour client to:a make more commissionb ensure you recommend the correct product for the clientc show off your selling skills

18 You should always record details of your client’s treatments on her record card:a to show you careb for future treatment referencec because you are told to

19 Which of the following clients are more important?a new clientsb regular clientsc all clients are important

Assessment and delivery resources: suggested answersWritten papersScenarios1 a Skin test

b Incompatibility test

2 a Pre-perm test curl

b No, curl result will be poor and the hair will be damaged further

c Frizzy, dry, possibly broken hair

d A course of restructuring, deep conditioning treatments

Structure of hair and skin1

2


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Medulla

Cortex

Cuticle

Epidermis

Dermis

Hair shaft

Hair follicle

Hair bulb

Arrector pill muscle

Sebaceous gland

Sweat glandBlood andnerve supply

Dermalpapilla


29

Condition Cause How would you What action would recognise this condition? you take if you

suspected your client had this condition?

Pityriasis capitis Overactive production Small, itchy, dry scales • Dandruff shampoo(Dandruff) of, and shedding of, of epidermal skin, white • Oil conditioners

epidermal cells. Can or grey in colour • Conditioning creamsbe stress related • Scalp tonics

Seborrhoea Overactive sebaceous Excessive oil on the • Shampoos for (Greasy hair or gland. Can be stress scalp or skin greasy hairscalp) related • Spirit lotions

Psoriasis Overactive production Thick, raised, dry, silvery Medical treatment – of, and shedding of, scales, often found coal tar shampooepidermal cells. behind the earsPossibly passed on through families. Can recur in times of stress

Damaged Harsh physical or Cuticle scales roughened • Reconditioning cuticle chemical treatments and damaged, dry hair treatments

• Restructurant

Alopecia areata Shock or stress Bald patches Medical treatment –high frequencytreatment

Male pattern Genetic or hereditary, Receding hairline, Medical treatment is baldness i.e. passed on through thinning hair, baldness being developed

families

Sebaceous cyst Blockage of the A lump either on top of, • Medical treatment sebaceous glands or just underneath, the may be advised

scalp • Treat gently during salon services

Fragilitis crinium Harsh physical or Split, dry, roughened Cutting and (Split ends) chemical treatments hair ends reconditioning

treatments

Trichorrhexis Harsh use of Roughened hair, swollen • Restructurantnodosa chemicals, e.g. perm along the hair shaft, • Condition and cut

rubbers fastened too sometimes broken off hair whenever tightly during perming. possiblePhysical damage, e.g. from elastic bands

Infections, infestations and disorders of the hair and scalp

1


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Condition Cause How would you What action would recognise this condition? you take if you

suspected your client had this condition?

Monilethrix Uneven production of Beaded hair (a very rare Treat this hair very keratin in the follicle. condition) gently in the salonHereditary

Tinea capitis Fungus spread by Highly infectious, pink Highly contagious – (Ringworm) direct contact patches on the scalp medical treatment

(touching) or develop into a round, requiredindirectly through grey, scaly area with brushes, combs or broken hairs. It is mosttowels common in children

Impetigo Bacteria enters skin Highly infectious, blisters Medical treatment through a cut or on the skin that weep requiredbroken skin and dry to form a yellow

crustPediculosis Infestation of head lice, Highly infectious, small Refer to pharmacist or capitis which lay eggs that grey parasites (with six GP(Head lice) produce more insects legs, 2mm long) that bite

that live off human the scalp and suck blood. blood The female insects lay

eggs called nits, which are cemented to the hair. Shampooing alone will not kill them. Very common in children

Scabies Animal parasite (also Highly infectious, red, Medical treatment known as the itch irritating spots and lines requiredmite) on the skin caused by

mites burrowing in the skin

Folliculitis Bacterial infection Small yellow pustules Medical treatment resulting from with hairs in the centre requiredscratching or contact with an infected person

Warts Virus spread by direct Small, raised lumps of Only contagious whencontact or touching. skin, flesh-coloured damaged, so treat with They are only care in the saloninfectious when damaged

Sycosis Bacterial infection of Small, yellow spots Medical treatment (Barber’s itch) the hair follicle, around the follicle, required

generally found in the general irritation andbeard area inflammation, can cause

a burning sensation


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2 a Impetigo – infectious

b Ringworm – infectious

c Head lice – infestation

d Scabies – infestation

Data protection and client confidentiality1 • You must keep clients’ information secure and only hold it for as long as necessary.

• You must ensure that clients’ information is accurate and relevant to your needs.

2 You must keep a client’s records confidential to:

a keep within the law

b protect the client

c to protect yourself and your salon from prosecution.

3 You must not give out any client details to anyone without proper authorisation, e.g. salon manager,reception manager etc. If you are asked for client details and you are not sure whether to give them out ornot, always check with a senior member of staff.

Activities

Activity 1 – Communication2 a Speaking b Listening

c Written communication d Eye contact

e Telephone conversation f Email/Websites

3 Communication is a two-way process incorporating listening, speaking and body language.

Activity 2 – Skin test2 Once you have applied the skin test you should give your client advice. A positive result will cause

itchiness/redness, irritation and, in some cases, swelling. If this happens rinse off the test.

A positive result would mean that you could not carry out the colour and you would tactfully explain toyour client that he or she has shown an allergic reaction and it would not be safe to carry out the colourservice. You could then offer alternative services that do not require skin testing. Tell your client that if thesymptoms are severe or persist to contact their GP for advice. You would also let the salon manager know ofthis result.

3 You would be able to carry out the colour.

Activity 3 – Incompatibility test2 a Possible bubbling or fizzing, heat generated and hair disintegration

b There should be no reaction

Activity 5 – Aftercare advice1 a ranges of products stocked in the salon

b manufacturers’ instructions

c prices of the retail products

d benefits to the client

e selling features

2 a how to effectively use the correct brushes and combs to achieve hairstyle and maintain hair condition,e.g. only comb wet hair with a wide toothed comb – never use a brush to detangle wet hair!

b which styling equipment to use to achieve the result required, e.g. Velcro rollers.

c how to use heated appliances correctly to ensure hair condition is maintained, e.g. hair straighteners,heated rollers, hair dryers, tongs, etc.

3 a the services the salon offers and when they are available.

b how much the services cost.

c how long services take.

d how the services would benefit the client.

e for whom the services are suitable.

Activity 6 – Contraindications 1 a Take your client to a quiet/private area and tactfully explain that you cannot carry out the service due to

the head lice. Advise your client to seek advice from a pharmacist or their GP.

b Tactfully explain that the infection could cause cross-infection to yourself and others and that, therefore,you cannot carry out the service. Advise your client to seek medical advice, or visit their GP.

c Explain that the perm result would be frizzy and unmanageable. Recommend a course of restructuring,deep conditioning treatments.

d Explain that you cannot guarantee the colour/condition result without carrying out an incompatibilitytest first. Proceed with the test and evaluate the results before colouring.

Activity 7 – Styling equipment


32


Diffusers Ideal for permed or naturally Scrunch the hair into the diffuser curly hair to encourage formed curls

Tongs Only to be used on completely Hair ends must be wound dry hair – to create curls, smoothly around the barrel to waves or ringlets prevent buckled ends

Brushes:

Denman type For a smooth finish on all hair Will not achieve curl, only a types straight finish. Use small sections

for a good result

Activity 8 – Data protection1 • You must keep information secure.

• Information must be accurate, relevant to your needs and kept only as long as necessary.

• If a client asks for the information you are holding on them you must comply with their request.

2 Store records in a locked/secure area and make sure that only authorised personnel have access to theclients’ records or to any computer storing those records.

3 Never give client details to anyone and ensure the security of their details at all times.


33


Vent type All hair types – to achieve root Good for quick, casual result. Not lift and soft, casual, ‘broken-up’ suitable for curling.effect

Round large Ideal for long hair and creating To avoid tangling, take small a bend in the ends sections

Round medium Ideal for medium length hair to To avoid tangling, take small create soft curls sections

Round small Ideal for short hair – to produce To avoid tangling, take small defined curls sections

Rollers:

Heated Only to be used on completely If large sections are taken, the hair dry hair – to add soft curl and can become tangled and curl will body be too soft.

Velcro All hair types – to give body Make sure the hair is dry before and bounce using velcro rollers as they only

cling to dry hair

Other resources

Word search 1

1 incompatibility2 strength3 porosity4 development5 elasticity6 alkaline

7 hydrogen peroxide8 colour9 manufacturers10 patch or skin11 positive12 negative


34

P A I N C O M P A T I B I L I T Y O P

N K L M O R D F G L X T R G Q U V N W

F E E D E M A N U F A C T U R E R S C

G Y C P D E Z N C O S A L K A L I N E

H I E L A S T I C I T Y L F I J H B I

A R X A C B G A J K J B K I F L M D E

P W H Y D R O G E N P E R O X I D E A

Y A B Z B D E V E L O P M E N T U N J

A C V S A X I S T P X O H K L L E K L

E G U J T T I N J A Y R J J F G L M R

N F Y N I R K R V T W O E P G I D U M

M C S S T Z E O P C C S D M H N O T P

P D O K X M L N Q H V I K Z O L C O S

R P S B I W K O G U T T L M O Q N B R

Z N I G H N I W R T S Y S C R N A O P

E A F C Y J T X U V H N E G A T I V E


35

Word Search 2

Advise and consult with clients revision quiz

1 texture

2 double crown, widow’s peak, cow lick or nape whorls

3 deep conditioning

4 bacterial infection of the hair follicle

5 elasticity, porosity or skin test

6 strand test, development test curl

7 24–48 hours

8 to see if the hair is damaged

9 it may stretch up to two-thirds of its length or break

10 pityriasis capitis

11 porosity, elasticity, growth patterns, face shape

1 dry2 listen3 professional4 water5 widows peak6 coarse7 mirror

8 questions9 elasticity10 double crown11 round12 smooth13 porosity

C A V X E L A S T I C I T Y O P N V S

G U L T Y S B V C I D F H K J M S M S

Q A X M C M P O R O S I T Y H I O H K

N I D B K U K S P F G N V A L O N W F

W J P A A W E B R U S E G K T H G S X

O D G J E Y A D G J K N C H W Z A X W

R H I U P R O F E S S I O N A L I S M

C K F G S D G G P Y U L I P T D A N A

E G P U W X V E A U S I C V E Y T O N

L S T S O D F H O L O S W D R D K I O

B X B U D I O T Y O U T T W S S D T H

U E R M I R R O R G H E S R A O C S U

O D S D W R F F V R U N M I O O P E I

D I T S W G K B N M P T E G H J H U L

K U I W E S Y E W I I P U V C A Q Q Y

U O R D D R O U N D N M J K I W D G L


36

12 body language, talking, eye contact

13 oval

14 before applying temporary colours, semi-permanent colours, permanent colours, bleaches

15 to see whether hair is in a suitable condition for chemical processes

16 give it height and width at the top of the head

17 a little height and hair should taper towards jawline

18 harsh physical or chemical treatments

19 impetigo

20 ringworm of the scalp

21 head lice

22 24–48 hours before a hair colouring process

23 infestation

24 bacteria

25 no


1 b

2 b

3 a

4 c

5 c

6 b

7 a

8 c

9 a

10 b

11 b

12 a

13 b

14 a

15 b

16 c

17 b

18 b

19 c

Unit H9 Shampoo and condition hairand scalp

1

Teaching notesAbout this unitEverybody shampoos their own hair and therefore it can be classed as arelatively simple task. We have found that students are often amazedinitially at how awkward it can be to shampoo and condition a client’s hair,choose the correct products, get the temperature satisfactory, use the correctmassage movements and talk to the client without getting them wet!!

AssessmentEvidence for Unit H9 is gained through written papers, multiple-choicequestions, practical application and simulation.

Written papersYour awarding body may supply suggested written papers, which willinclude questions relating to the anatomy and physiology required for thehair and skin structures. The labelling of each of the layers of the hair andskin is important to show the student’s understanding of how they areaffected during shampooing and conditioning. It is also important for thestudents to be able to identify the underlying bones for when they startmassage of the scalp. They should understand about the occipital area andhow it differs from client to client.

Other written papers for this unit need to show an understanding of healthand safety during shampooing and conditioning, shampoo and conditionertypes and their effects on the hair and massage techniques and their effectson the hair and scalp.

Students also need to understand about hygiene and be able to recognisecontraindications. Refer back to Unit G7: Consultation and analysis for thenecessary information on disorders and diseases of the hair and scalp.

There are three written papers for this unit:

Paper 1: Safety regulations – students must investigate the legislation listedand explain their responsibilities under these Acts with regards toshampooing and conditioning.

Paper 2: Shampooing – students are asked to answer questions about theuse of and effects of different types of shampoo and massage techniques onthe hair and scalp.

Paper 3: Conditioning – students are now asked similar questions aboutconditioning.

ActivitiesTasks are provided to cover the requirements of performance criteria, rangestatements or essential knowledge and understanding that cannot always bedirectly observed during practical assessments.

Activity 1 – Consultation and analysis for shampooing – this is an analysis and consultation sheet that helps thestudent to understand the importance of carrying out an analysis and consultation prior to shampooing andconditioning. With the students in pairs, give one the role of stylist and the other the role of client. Clients haveto be “proper” clients and not interfere! The stylist then has the task of gowning and consulting the client,analysing their hair and scalp and then carrying out shampooing and conditioning.

Activity 2 – Shampoo product knowledge – students are asked to investigate the different types of shampoo usedin their training salon. They also need to identify the benefits of each type of shampoo.

Activity 3 – Conditioning product knowledge – this is similar to the shampoo product knowledge activity in thatit gets students to investigate the conditioners used their training salon.

Activity 4 – Health and safety (COSHH) – students need to investigate the Control of Substances Hazardous toHealth Regulations 1992 in order to answer the questions. They need to see the relevance of the Act to theireveryday work.

Practical assessments

Project

Other resourcesSome other resources are provided:

• Word search – the students are asked to answer questions and then find the answers to the questions, whichare hidden in the grid.

• Revision quiz – the questions will test the students’ retention of the knowledge they have obtained aboutshampooing and conditioning from the unit.

Multiple-choice questionsThe multiple-choice questions can be used for revision or, if taken under assessment conditions, they can beused as evidence. They generate good discussion points if used as revision. However, as there is a ‘probabilityfactor’ in students getting them right, they also test the students’ knowledge base.

Unit H9 Shampoo and condition hair and scalp

2

Safety regulationsInvestigate the following Acts and describe your responsibilities under them whilstshampooing and conditioning:

1 Health and Safety at Work Act 1974

2 Manual Handling Operations Regulations 1992

Shampoo and condition hair and scalp Unit H9

3

ShampooingAnswer the following questions:

1 Describe the effleurage massage technique and explain why it is used when shampooing.

2 Describe the rotary massage technique and explain why it is used when shampooing.

3 What shampoo should you use when shampooing hair in preparation for either apermanent wave or a semi-permanent colour, and why?

4 How would you adapt your massage for a client with long hair?

5 How would you adapt your massage for a client with dense hair?


4

6 What is the pH value of hair?

7 What may happen if you use almond shampoo on an oily scalp?

8 Why may you need to repeat a shampoo more than twice?


5

ConditioningAnswer the following questions:

1 State the benefits of using heat during a conditioning treatment.

2 State two types of moist heat that can be used during a conditioning treatment.

3 What safety checks would you make before using a steamer?

4 Give three reasons for using a herbal anti-oxy conditioner after a chemical treatment.

5 Describe the petrissage massage technique and explain why it is used when conditioning.


6

Activity 1 – Consultation and analysis forshampooingIn pairs, one of you takes the role of client and the other the role of the stylist. The stylistshould gown up the client and carry out a full consultation ticking the appropriate boxes andanswering the questions below. The client should behave like a ‘real’ client and not interfere.

Consultation

HairTexture Density Type Length

Coarse Sparse Curly Above shoulder Medium Average Wavy Below shoulder Fine Thick Straight

Chemical treatment Hair condition Scalp condition

None Normal Normal Perm Dry (whole length) Dry Colour Dry (ends) Dandruff Bleach Greasy Greasy

Breakage Infection Infestation Cuts/abrasions

Growth patternsLook at your client’s hair growth pattern. Draw arrows on the head shapes below to show thedirection of growth.


7

Head shape and physical buildAlso look at your client’s head shape and physical build.

Face shape Height General build

Oval Very Tall Large Square Tall Average Long Average Small Heart Small Pear Very Small Round

AnalysisWhen was the hair last shampooed? ____________________________________________________

What service is the client having after the hair has been shampooed _______________________

Which shampoo have you chosen? _____________________________________________________

Why? _________________________________________________________________________________

Are you going to apply conditioner after shampooing Yes No

If yes which conditioner are you going to use? ___________________________________________

Why __________________________________________________________________________________

Which massage movements are you going to use during the shampoo?

Effleurage Rotary Petrissage

Which massage movement are you going to use during the conditioning process?

Effleurage Rotary Petrissage

What advice will you give to your client to help her/him look after their hair at home?

__________________________________________________________________________________________


8

Activity 2 – Shampoo product knowledgeInvestigate the shampoos in your salon.

Look at the hair and scalp types listed below, and write down which type of shampoo is mostsuitable and list the benefits of using the chosen product.


9

Hair and/or scalp type Shampoo Benefits

Dry hair e.g. Almond oil e.g. Adds moisture

Greasy

Damaged hair

Colour-treated hair

Hair about to be permed or coloured

Normal hair

Dandruff

Sensitive scalp

Very fine hair

Psoriasis

Activity 3 – Conditioner product knowledgeLook at the hair and scalp types below and investigate which conditioning products in yoursalon are most suitable and state their benefits. Fill in the chart below. You should includesurface, penetrating and treatment conditioners.


10

Hair and/or scalp type Conditioning product (include Benefitsmanufacturer and name of product)

Normal hair

Colour-treated hair

Permed hair

Dry, damaged hair

Very dry scalp

Dandruff

Split ends

Fine hair

After chemical processing

Itchy scalp

Greasy scalp

Activity 4 – Health and safety (COSHH)Can you remember the three main things that the Control of Substances Hazardous to HealthRegulations 1992 deals with?

1 ____________________________________________________________________________________

2 ____________________________________________________________________________________

3 ____________________________________________________________________________________

Look at the COSHH sheets in your salon for shampooing and conditioning products. Writedown three things you should know about these products.

1 ____________________________________________________________________________________

2 ____________________________________________________________________________________

3 ____________________________________________________________________________________


11

Word searchAnswer the questions below the grid and then find the answers which are hidden in the grid.

1 Which type of shampoo should you use if you have a flaky scalp?

2 Which type of conditioner only smoothes the cuticle of the hair shaft?

3 Which part of the hair structure do penetrating conditioners strengthen?

4 Which shampoo would you use before a chemical treatment?

5 What should you not do too much of on greasy hair because you will stimulate the sebaceous glands?

6 If your client has psoriasis, which type of shampoo would you use?

7 For which type of hair is beer shampoo used?

8 Which type of conditioner do you use for a deep conditioning treatment?

9 If a client has greasy hair, which type of shampoo would you choose?

10 Which two massage techniques do you use when shampooing?

11 Which two massage techniques do you use when deep conditioning?

12 How should your client feel when you carry out a deep conditioning treatment?

13 Which is the best type of heat to use during a conditioning treatment?

14 Which type of shampoo do you use after a permanent colour?


12

A M E D I C A T E D C L I G H T S

D E F D I O A L M J H L R X J G U

R F F O P A J S K F I N E H A I R

H K L Y L L S Z O T V M L X C E F

D S E F H T B D J A U W A G I N O

X O U K M A O Q R S P R X D N L C

G A R T V R Y A C B C B E X W U E

K P A B D G I K Q M L J D H T E C

J L G A N R T V X Z B Y W U S Q O

W E E D G C E G G A N D L E M O N

P S H A Q P F T K R N M A O D I D

Q S E M G S F L M F D N Q H B J I

D B S A M X L H O L L Y O A K S T

T R P S I P E T R I S S A G E T I

R I E S K O U B E S T X R Z I A O

K T A A E N R C L E E F C U K S N

D N R G W I A O L B A L Y N Z H E

P E S E L E G R E E M Y R A T O R

M Y N I K E E T S N E A D D F I D

J J O E M A L E O N R E Y A L O V

H E N N A W A X P H B A L A N C E

Shampoo and conditioning revision quizPoints

1 Why do you shampoo hair? 1

2 What are the four hair/scalp types? 4

3 Which shampoo would you use before a perm? Explain why. 1

4 Which shampoo would you use on greasy hair? Explain why. 1

5 Which shampoo would you use to treat dandruff? Explain why 1

6 When would you shampoo for a permanent colour? 1

7 What is the pH of a pH-balanced shampoo? 1

8 Which shampoo would you use on a client who has psoriasis? 1

9 Name two massage movements used when shampooing? 2

10 Which massage movement is used to apply and spread conditioner through the hair? 1

11 State two reasons why you may need to adapt your massage techniques whilst shampooing hair. 2

12 Name three types of physical damage to hair. 3

13 Name three types of chemical damage to hair. 3

14 Name three types of mechanical damage to hair. 3

15 What would the cuticle feel like if it were chemically damaged? 1

16 What would the hair look like if the cuticle were lying flat? 1

17 Which bodily functions/medical conditions can affect the condition of the hair? 4

18 Name a condition that would need a scalp treatment. 1

19 What is the difference between a surface conditioner and a penetrating conditioner? 1

20 Name a surface conditioner used in your salon. 1

21 Name two massage movements used during conditioning. 2

22 Where should you make a note of the conditioning treatments used on a client? 1

23 Which part of the hair is affected by a surface conditioner? 1

24 What is the effect of a penetrating conditioner on the hair? 1

25 Why must you towel dry the hair before applying a conditioning treatment? 1

26 Is effleurage a relaxing or stimulating massage movement? 1

27 Do you apply a hot oil conditioning treatment to wet or dry hair? 1

28 Explain how to remove a hot oil conditioning treatment. 2

29 What two things would a deep petrissage massage movement stimulate? 2

30 What special care would you take with a client who has long hair? 1

31 How would you avoid getting dermatitis on your hands? 1

48


13


14

Multiple-choice questionsTick the correct answer to each of the questions below.

1 Effleurage massage movement is:a slow and boringb vigorous movement and stimulatingc smooth, relaxing stroking

2 Rotary massage movement is:a slow and boringb circular movement and stimulatingc smooth, relaxing stroking

3 Before a perm you would use:a a shampoo that leaves no residue on the hairb a shampoo that smells nicec a shampoo to suit the client’s hair type

4 For long hair you need to adapt your massage technique to:a stop the hair from tanglingb make the hair shine morec stop the hair from going down the plughole

5 When shampooing fine, fragile hair you may need less:a waterb towelsc pressure during massage

6 The pH value of pH-balanced shampoos and conditioners is:a 3.5–4.5b 4.5–5.5c 5.5–6.5

7 The benefits of using heat during a conditioning treatment are:a it opens the cuticle scales and aids penetration of product into the cortexb it helps to keep the client warm throughout the treatmentc it allows you to fit another client in whilst the first client’s hair is being

processed


15

8 Which of the following is not a type of moist heat?a hairdryerb steamerc hot towel

9 Before using a steamer you should check:a the water levelb the timec the client has a magazine and refreshments

10 During the shampooing and conditioning process you should use effleuragemassage movements:a all the way throughb to start and finish the massage routine and to spread the productc at the end of the massage routine only

11 During the shampooing process you use rotary massage movements:a all the way throughb to start and finish the massage routine and to spread the productc in the middle of the routine, after effleurage

12 For dry hair and scalp you should use:a a moisturising shampoob a texturising shampooc a thickening shampoo

13 To avoid burning the client’s scalp with hot water you should always:a ask clients if they like really hot waterb use cold waterc test the temperature of the water

14 The pH value of conditioners is:a acidb alkalinec neutral

15 The circular massage movement used during conditioning is:a effleurageb rotaryc petrissage


16

16 Scalp massage should be carried out using:a the pads of the fingersb the fingernailsc the cheapest products available

17 During conditioning the sebaceous glands and blood supply are stimulated by:a effleurage massageb rotary massagec petrissage massage

18 Scalp massage is beneficial to your client because it:a relaxes and stimulates the scalp and eases tension in the nerve endingsb helps reduce itchiness of head licec is good for permed and coloured hair

19 To protect your hands after shampooing you should:a make sure your nail varnish is not chippedb shake the drips onto the floorc dry them thoroughly and apply a good barrier cream

20 Before using any shampoo and conditioner you should:a make sure it smells niceb make sure it is dilutedc make sure you read the manufacturer’s instructions

Assessment and delivery resources: suggested answersWritten papersSafety regulations1 • Take care during work time to avoid personal injury to yourself and other people affected by your work.

• Assist senior staff in meeting requirements of the HASAW Act.

• Do not misuse or change anything that has been provided for safety when shampooing and conditioning.

2 • Take certain measures to avoid injury while manual handing and lifting.

• Always lift with your back straight and knees bent. If in doubt, do not lift at all. This also applies todeliveries of shampoos and conditioners.

Shampooing1 Effleurage is a smoothing stroking movement, which starts and ends the massage routine. It is used to apply

and spread the shampoo. Effleurage is a relaxing movement.

2 The rotary massage technique is when you use round, circular movements with the pads of the fingers. Itstimulates the scalp and removes dirt and grease.

3 When shampooing before a perm or semi-permanent colour, you should use a soapless base shampoo withno additives. This is so that there is no barrier left on the hair from the shampoo, which could stop theperm or colour from taking.

4 When massaging a client with long hair you should use mainly effleurages, especially on the lengths of thehair. This will help prevent tangling and knotting. The rotary movement can also be used on the scalp butremove the hands if your fingers get tangled.

5 When massaging a client with dense hair you may need to apply more pressure so that the massage isstimulating and beneficial to the client. Remove your hands, one at a time, if your fingers get tangled.

6 pH 4.5–5.5

7 Hair may become lank and heavy, and the oily scalp condition will be made worse.

8 You may need to repeat a shampoo more than twice if the hair is very dirty to start with and if it is still notlathering after two shampoos. You may also need a further shampoo if there is a build up of products on thehair.

Conditioning1 Heat will open the cuticle scales slightly and help the conditioner to penetrate further into the cortex.

2 1 Steamer

2 Hot towels

3 • Dry your hands before plugging the steamer in

• Check the plug for loose wiring

• Check that the water reservoir is full

• Check the temperature before placing your client underneath the steamer


17

4 1 It closes cuticle scales

2 It stops creeping oxidation

3 It restores the pH balance to 4.5–5.5

5 Petrissage is a deep-kneading movement used to stimulate blood flow and sebaceous glands, and tosooth nerve endings. Large, round, slow movements are most beneficial.

Activities

Activity 1 – Analysis for shampooingAnswers are dependent on the person on which the consultation is being carried out.

Activity 2 – Shampoo product knowledge


18

Hair and/or scalp type Shampoo Benefits

Dry hair Almond oil, coconut oil Adds moisture

Greasy Lemon Removes grease

Damaged hair pH balanced, protein Returns hair to natural pH,strengthens

Colour-treated hair pH balanced Returns hair to natural pH

Hair about to be permed TLS soapless base No additives and it will not leave a or coloured shampoo barrier on hair

Normal hair Fruit (e.g. strawberry) Cleanses

Dandruff Medicated Relieves itchiness

Sensitive scalp Egg and lemon Gentle on scalp

Very fine hair Beer Adds body

Psoriasis Coal tar Releases scales; helps itchiness

Activity 3 – Conditioner product knowledge


19

Hair and/or scalp type Conditioning product (include Benefitsmanufacturer and name of product)

Normal hair Clynol – equalise conditioning A light, leave in conditioner spray to smooth the cuticle

Colour-treated hair Clynol – restore, colour and Smooths cuticle and helps care to maintain colour

Permed hair Clynol – recovery repair Penetrates and helps to conditioner restore moisture

Dry, damaged hair Clynol – recovery repairs Penetrates and helps to conditioner restore moisture

Very dry scalp Clynol – rescue intensive repair Penetrates and helps to restore moisture

Dandruff Clynol – relax sensitive scalp Helps to remove dry skin tonic scales and balance

sebaceous glands

Split ends Clynol – caress split ends repair Temporarily bonds splitends and adds moisture

Fine hair Clynol – boost volume mousse Light, leave in conditioningfor fine hair

After chemical processing Anti-oxy Smooths cuticle, stopscreeping oxidation andrestores the pH balance

Itchy scalp Clynol – relax sensitive scalp Helps to sooth itchiness and tonic balance sebaceous glands

Greasy scalp Clynol – dual active tonic Helps to remove excesssebum and balancesebaceous glands

Activity 4 – Health and safety (COSHH)1 a Handling

b Storage

c Disposal of products and chemicals

2 a Hazards

b Precautions – P.P.E. necessary

c Storage procedures

Other resources

Word search

1 medicated2 surface conditioner3 cortex4 TLS5 massage

6 coal tar7 fine hair8 henna wax9 egg and lemon (one phrase)10 effleurage and rotary

11 effleurage and petrissage12 relaxed13 steamer14 pH balance


20

A M E D I C A T E D C L I G H T S

D E F D I O A L M J H L R X J G U

R F F O P A J S K F I N E H A I R

H K L Y L L S Z O T V M L X C E F

D S E F H T B D J A U W A G I N A

X O U K M A O Q R S P R X D N L C

G A R T V R Y A C B C B E X W U E

K P A B D G I K Q M L J D H T E C

J L G A N R T V X Z B Y W U S Q O

W E E D G C E G G A N D L E M O N

P S H A Q P F T K R N M A O D I D

Q S E M G S F L M F D N Q H B J I

D B S A M X L H O L L Y O A K S T

T R P S I P E T R I S S A G E T I

R I E S K O U B E S T X R Z I A O

K T A A E N R C L E E F C U K S N

D N R G W I A O L B A L Y N Z H E

P E S E L E G R E E M Y R A T O R

M Y N I K E E T S N E A D D F I D

J J O E M A L E O N R E Y A L O V

H E N N A W A X P H B A L A N C E

Shampoo and conditioning revision quiz 1 to remove dirt, grease and styling products

2 dry, normal, greasy and dandruff

3 a pre-treatment shampoo like TLS. To remove grease and products without leaving a residue that couldinterfere with the perming process

4 lemon shampoo as it strips the grease from the hair shaft

5 medicated shampoo because it relieves itchiness

6 after you have applied the colour and it has finished developing

7 pH 4.5–5.5

8 coal tar shampoo

9 effleurage and rotary

10 effleurage

11 If the hair is long, if the hair is thick (i.e. dense), if the hair is fragile, if the client has a greasy scalp

12 back combing, atmospheric moisture, sun and rain

13 colouring, perming and relaxing

14 straightening, perming and blow drying

15 rough

16 shiny and in good condition

17 pregnancy, periods, illness and dieting

18 an excessively oily or excessively dry scalp

19 a surface conditioner only smoothes the cuticle while a penetrating conditioner smoothes the cuticle andenters the cortex

20 hair aid, cream rinse

21 effleurage and petrissage

22 on the client’s record card

23 cuticle only

24 it smoothes the cuticle, enters the cortex, moisturises and may restructure if a restructurant is used

25 so that the conditioner is not diluted or wasted by dripping onto the towel

26 relaxing

27 dry hair

28 apply neat shampoo, emulsify by massaging until the shampoo turns white by absorbing the oil. Rinse andrepeat until all the traces of oil are removed

29 blood flow and sebaceous glands

30 you would use hardly any rotary massage to avoid tangling

31 use barrier cream


21


22


1 c

2 b

3 a

4 a

5 c

6 b

7 a

8 a

9 a

10 b

11 c

12 a

13 c

14 a

15 c

16 a

17 c

18 a

19 c

20 c



23

Candidate name Registration number


Shampoo and condition hair and scalp H9


Paper number and title Attempt Attempt Attempt

Paper 1: Safety regulations (cross Date Date Daterefer to Unit H10 Safety Regulations) Outcome Outcome Outcome

Paper 2: Shampooing Date Date DateOutcome Outcome Outcome

Paper 3: Conditioning Date Date DateOutcome Outcome Outcome

Project: Product knowledge and Date Date Datemanufacturers instructions for Outcome Outcome Outcomeshampooing and conditioning




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Documents

Unit G1Ensure your own actions reduce - Pearson … · The students need to take part in an evacuation of the ... the hairdresser needs to be able to recognise when ... [Illustration