Unit Eight

What can we do about a complaint

• 1.Act Quickly

• 2.Go Local First

• 3.Make a Formal Complaint

• 4.Make it Clear

Useful Expressions

• 1.The holiday was not at all what we expected

• 2. a whole series of problems

• 3.I’ m sorry, but I have to say

• 4.I’m sorry, but I believe

Homework

• When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person. Which way do you prefer? Why?

Unit Eight Student Teaching

• Huang Bang Ju

• Wang Yu Jie

• Jia Yu

Which school do you want to go?

Words Group

• 1.check in( at) / check into• 2.check sth in • 3.check on sb/sth • 4.check out of• 5.check sth out • 6.check over/through sth• 7.check up on sb• 8.check up on sth• 9.check sb/sth off

Comments on Student Teaching

• Advantages:

• Prepared details(Wang & Huang)

• Shortcomings:

Extension for Student Teaching

• The Top 6 Accidents-Waiting-to-Happen in Your Home by www.SixWise.com

1. Cutting yourself with a knife.2. Slamming fingers in doors/windows.3. Falling down the stairs. 4. Getting burned while cooking. 5. Falling out of windows. 6. Electrocution.

Accidents at Work

First AidFirst aid is the initial care given to

an injured person. Mostly, this timely care prior to the arrival of the medical help means the difference between life and death.

First aid must start immediately when the injury or illness occurs and continue until medical help arrives or the casualty recovers.

The basic aims of first aid are: • To save life • To protect the casualty from getti

ng more harm • To reduce pain and Priorities of C

asualty Treatment

First Aid Procedures

Topic for Noon-chat

1.The importance of safety

2.Would you like to share with us some accidents you have either experienced yourself or observed personally? How were they dealt with and were they coped with properly? Why?