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Unit-Based Teams Are Getting ResultsExamples of Success: Affordability
May 2014
Saving the Hassle and Cost of Lost ID Cards
Visit LMPartnership.org for ideas and tools for your team.
RESULTSCards destroyed per quarter and
associated costs
FEATURED TEAMMembership Administration, Mid-Atlantic States
WHAT THEY DIDTo improve service and capture lost revenue, this UBT reduced the number of member ID cards being sent to incorrect addresses—and ultimately destroyed. Team members:•Corrected member addresses by conferring with members, employer groups and KP departments•Remailed original cards rather than issuing duplicates•Worked with call center colleagues to prevent replacement cards from again going to an incorrect address
Colorado Couriers Save Jobs and Money
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RESULTSImproved timeliness of deliveries—and savings of more than $375,000 a year.
FEATURED TEAMColorado Couriers
WHAT THEY DID
The Couriers unit-based team, concerned about the outsourcing of delivery services, streamlined operations by:•Improving its routes and workflows•Hiring an additional person to reduce reliance on contractors•Using new technology to better schedule and track orders
Change in Tubing Saves $25,000
Visit LMPartnership.org for ideas and tools for your team.
RESULTSReduced the cost of IV tubing by 85 percent,
saving about $25,000 a year.
FEATURED TEAMOncology, Interstate Medical Office , Northwest
WHAT THEY DIDTeam members assessed their use of supplies and switched from expensive specialized tubing to deliver certain IV medications to standardized tubing, when equally safe and effective.
Speedy Slides Boost Morale, Efficiency
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RESULTSPercentage of slides distributed to
pathologists by 8 a.m.
FEATURED TEAMHistology, Regional Laboratory, Northwest
WHAT THEY DIDTo improve turnaround times, reduce rework and boost morale, the team (which prepares tissue slides for review by pathologists), began:•Using a display board to track turnaround times•Incorporating turnaround time and quality assurance discussions in huddles•Meeting weekly with sponsors and pathologists to improve communication
Smart Scheduling Reduces Waste
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FEATURED TEAMOncology Pharmacy, Woodland Hills , Southern California
WHAT THEY DIDTo reduce waste of expensive medication, team members:•Schedule back-to-back appointments for patients getting infusions of the same drugs, to avoid discarding unused medication•Use smaller vials of two commonly used drugs
RESULTSAverage weekly waste of medication was
cut in half, for savings of more than $114,000 a year