Unit 4 Giving Information about the Hotel. Topic 1: Information about the Hotel Background Information When you are traveling or on business trip, you

Unit 4 Giving Information about the Hotel

Topic 1: Information about the Hotel

Background Information

When you are traveling or on business trip, you have to find some places to stay. Hotel will be your first choice. There are many kinds of hotels and you should know some useful expressions about it.商务酒店 Commercial Hotels

度假酒店 Resort Hotels会议酒店 Convention Hotels



长住饭店 Resident Hotels公寓饭店 Apartment Hotels

分时度假酒店 Time-share Hotels青年旅馆 Youth Hostels

博彩酒店 Casino Hotels豪华型 Deluxe Hotels



高级型 Upscale Hotels 中级型 Mid-tier Hotels and Motels

经济型 Economy/Budget Properties全套房酒店 All-Suite Hotels

小旅馆 Inn


Situational Dialogue

Mr. White and the tour guide Zhang Li are sharing information about Shangri-la hotel, in which they will stay these days. (A: Mr. White B: Zhang Li)A:Excuse me, where will we stay tonight?B:You will stay in the Shangri-la hotel, one of the best hotels in Beijing. A:How far is it to the hotel?B:It’s about 35 kilometers from Beijing Capital Airport. A:Would you please tell me more about the hotel?



B:My pleasure. The mission of Shangri-la is to delight the guest every time by offering all-round services from hearts. A:Oh, I am really longing for their excellent services. B:I’m sure you will enjoy your stay there. Also, Shangri-La Hotel, Beijing is a landmark in the western part of the city, close to the financial district, Summer Palace, State Guesthouse, the Beijing Exhibition Hall, and Beijing Zoo.A:I have been looking forward to seeing the Summer Palace with my own eyes.



B: It’s included in our itinerary, and there’re many other sceneries and historic sites in Beijing, such as the Great Wall, the Palace Museum, the Bird’s Nest, the Water Cube, and so on. A:How nice! I can’t wait to visit these places. B:I will show you around the city, don’t worry. You must be tired after the long journey, I’m afraid you need a good rest, so we will go to the hotel first, and start our trip tomorrow. A:That’s very kind of you.



B:We’re arriving at the hotel, please take good care of your belongings and be ready to get off. (A few minutes later) Well, here we are, this is the hotel, let’s go to the reception desk. A:OK.


Vocabulary

Beijing Capital Airport 北京首都机场belongings ( 复 )财产；所有物landmark 标志性建筑；里程碑mission 使命，任务，天职reception desk (旅馆、饭店的 )接待处，总服务台the Summer Palace 颐和园the Great Wall 长城the Palace Museum 故宫the Bird’s Nest 鸟巢the Water Cube 水立方


Notes

1.one of + 可数名词的复数形式……之一Eg. Mary is one of my best friends. 玛丽是我的好友之一。2.long for 期望，渴望，希望Eg. People are longing for peace. 人民渴望和平。3.look forward to sth./doing sth. 期望，期待，希望Eg. We are looking forward to your coming. 我们期待你的到来。


Notes

4.with one’s own eyes 亲自，亲身体会Eg. I will see the Great Wall with my own eyes. 我要亲眼去看看长城！5.can’t wait to do sth. 迫不及待Eg. I can’t wait to know the result of the final examination. 我迫不及待想要知道期末考试的结果。6.show sb. around 带领……游览Eg. I will show you around our campus. 我带你到我们的校园去看看。


Useful Sentences

Asking about the hotel1.Which hotel will we stay tonight? 今天晚上我们住哪个酒店？2.What do you know about the hotel? 你对这个酒店了解多少？3.Have you ever heard about this hotel? 以前听说过这个酒店吗？4.What kind of service will be provided by the hotel? 酒店能够提供哪些服务？5.Would you please tell me more about the hotel? 能告诉我更多关于酒店的信息吗？


Useful Sentences

Explaining the location of the hotel1.It’s about fifty-minute ride. 大约 50分钟的车程。2.It is not very far from the airport to the hotel. 从机场到酒店不太远。3.It’s about 35 kilometers from Beijing Capital Airport. 饭店距首都机场约 35公里。4.It will take about an hour from the airport to the hotel. 从机场到酒店大约需要一个小时。


Useful Sentences

5.It’s close to the financial district, Summer Palace, State Guesthouse, the Beijing Exhibition Hall, and Beijing Zoo. 饭店毗邻金融区、颐和园、钓鱼台国宾馆、北京展览馆和北京动物园。


Exercises

1. Complete the following dialogue according to the Chinese in brackets and then read it in roles.Stephen Nobel (tour guide) and Mr. John Brown (guest) are on the way to hotel. (A: John Brown B: Stephen Nobel)A:Excuse me, where will I stay tonight? B:____________________________(我为您预定的是香格里拉大饭店｡ ) A:Great, I’ve heard a lot about the hotel. B:Oh, _____________________________________(它是北京最好的酒店之一。 )


Exercises

A:________________________________________(酒店离这里远吗 ?) B:It’s about fifty-minute ride.A:OK. _______________________________________(能告诉我更多关于这家酒店的信息吗？ ) B:Sure, ____________________________________ (理想的位置和良好的声誉使其成为旅游和商务人士下榻北京的首选。 ) A:___________________________________________________________ (谢谢你帮我安排这么好的酒店｡ )


Exercises

B:You’re welcome. ________________________ (希望您居住愉快！ )2. Role Play. Make up a dialogue based on the following situation and role-play it to the class.Mr. Blank, an American, has just arrived at Dalian on a business trip. You are a tour guide, and have made a reservation in Shangri-la Hotel for Mr. Blank. You are on the way to the hotel. You and your partner should play the role of Mr. Blank and the tour guide.


Knowledge Links

Shangri-LaInspired by the legendary land featured in James Hilton’s novel Lost Horizon published in 1933, the name Shangri-La encapsulates the serenity and service for which Shangri-La is renowned worldwide.

Figure 4-1 ： Shangri-La


Knowledge Links

Hong Kong-based Shangri-La Hotels and Resorts is Asia Pacific’s leading luxury hotel group and regarded as one of the world’s finest hotel ownership and management companies. The Shangri-La story began in 1971 with its first deluxe hotel in Singapore. Today, there are 69 hotels and resorts throughout Asia Pacific, North America and the Middle East, representing a room’s inventory of over 30,000. In addition, new hotels are under development in Austria, Canada, mainland China, France, India, Macau, Philippines, Qatar, Seychelles, Turkey and the United Kingdom.

Topic 2: Information about the Hotel Rooms


Different hotels will have different hotel room facilities. While having chosen the hotel, you have to decide which kind of room you want to stay. The followings are some useful expressions about room types.标准客房 Standard Room大床房 Double Room两个单人床房 Twin Room单人房 Single Room套间 Suite Room联通房 Connecting Room



普通房 Junior Room行政房 Executive Room高级房 Superior Room豪华房 Deluxe Room豪华房套房 Deluxe Suite普通套房 Junior Suite总统套房 Presidential Suite湖景房 Lake-view Room花园景房 Garden-view Room山景房 Hill-view Room



海景房 Sea-view Room街景房 Street-view Room角房 Corner Room



While checking in the hotel, Mr. White wants to change their room reservation to let their family members stay together.(A: Receptionist B: Tour Guide C: Mr. White)A:Good morning, sir. What can I do for you?B:Good morning, I’m from China International Travel Service, and we’ve reserved rooms for our guests here. A:May I have your name and the guests’ names, please?



B:OK, I’m Zhang Li, and the guests are Henry White, Linda White, Jimmy and Lily. A:Just a moment, please…Yes, you’ve booked two standard rooms.C:Excuse me, but we’d like to stay together with our children, could you please change our rooms to one junior suite?A:Let me check… ah, we still have junior suite available, but its rate is higher.C:No problem. By the way, is it a garden-view room?



A:Yes, you can enjoy the beautiful garden from your room. C:It sounds good. Is it convenient for us to use Internet in the hotel?A:Yes, we have complimentary wired or wireless broadband Internet access in the hotel. Also, all suites have exclusive access to the Valley Lounge on the 12th floor, where you can relax with snacks and drinks, including complimentary champagne and wine.C:Great, I’ll take it.



A:OK, I’ll help you with the registration procedures… this way, please. C:Thanks very much. A:It’s my pleasure. Hope you enjoy your stay with us.


Vocabulary

available 可用的，可得到的broadband internet access 宽带互联网接入champagne 香槟酒complimentary (免费 )赠送的convenient 便利的，方便的junior suite 普通套房lounge 休息厅 , 休息室rate 价格，费用


Notes

1.change…to… 更改为Eg. I’d like to change the red T-shirt to a black one. 我想把红色的 T恤换成黑色的。2.be convenient for…to… 方便，合适的Eg. It is convenient for us to take metro to work. 乘坐地铁去上班很方便。3.have access to… 能够，有权利Eg. We have access to the library in our university. 我们可以进入图书馆。


Useful Sentences

Offering help/service 1.Can/May I help you? 需要帮忙吗？2.How can I help you? 我能帮上您吗？3.What can I do for you? 我能为您做点什么？4.May I be of any assistance to you? 我能帮上忙吗？5.May I help you with your luggage? 需要我帮您拿行李吗？


Useful Sentences

Asking politely for sth. 1.Do you mind giving me a hand? 您介意帮我个忙吗？2.I’m wondering if you can help me. 不知您是否可以帮我一个忙？3.Could you please change our rooms to one junior suite? 能帮忙把我们的房间换成普通套房吗？4.May we have the honor to invite you to our party? 我们是否有幸邀请您参加我们的晚会？


Useful Sentences

Expressing best wishes 1.Hope you have fun. 希望您过得愉快！2.Hope you have a good time. 希望您玩得尽兴！3.Hope you have an enjoyable stay. 希望您过得愉快！4.Hope you enjoy your stay with us. 希望您在这儿过得愉快！5.Hope you have an unforgettable experience. 希望您有一次令人难忘的经历！


Exercises

1. Complete the following dialogue according to the Chinese in brackets and then read it in roles.Stephen (receptionist) and Mr. John Brown (guest) are at the front desk of a hotel. (A: Stephen B: Mr. John Brown)A:Good afternoon, sir. __________________________ (我能为您做点什么？ ) B:Good afternoon, could you please arrange a room for me?A:____________________________ (你喜欢什么类型的房间？ )


Exercises

B:A single room. A:___________________(请稍等。 ) Oh, you’re so lucky, we still have one single room available. B:________________________________________ (房价多少钱 ?) A:It’s RMB 288 Yuan per night.B:OK. ______________________________________(是海景房吗？ ) A:Yes. You can enjoy the beautiful sea view from your room.


Exercises

B:Great, ________________________________(我要了｡ ) Thanks for your help.A:______________________________ (不客气 ), hope you have a good time. (Mr. John Brown receives a phone call, and turns back to the receptionist) B: Oh, my colleague, Mr. Peter Smith, will come to Beijing next Thursday. May I book a single room for him now?


Exercises

A:Let me check…I’m sorry, sir, _________________ (我们的房间已经订满了 ), but I can put him on the waiting list, if there’s any vacancy, I will inform you, is that OK?B:OK, thank you very much. A:You’re welcome. ____________________________ (随时为您效劳。 )


Exercises

2. Role Play. Make up a dialogue based on the following situation and role-play it to the class.Mr. Blank, an American, has just arrived at Shangri-la hotel, Dalian.You are the receptionist and you should introduce the hotel rooms to Mr. Blank. You and your partner play the role of Mr. Blank and the receptionist.


Knowledge Links

Standard Room VS. Standard Suite

Figure 4-2: Standard Room Figure 4-3: Standard Suite


Knowledge Links

There are Standard Room and Standard Suite in the Shangri-La Hotel. What are their differences? Please look at the following table and try to figure out it.


Knowledge Links

Table 4-1: Standard Room VS. Standard SuiteStandard Room Features

标准客房设施Standard Suite Features

标准套房设施

Media &Entertainment多媒体和娱乐设施

Complimentary wired or wireless broadband Internet access 免费宽带上网和无线上网Satellite/cable television卫星 /有线电视

/Stereo sound system 立体声音响系统DVD player DVD影碟机

Refreshment点心饮料

Coffee/tea making facilities咖啡 /茶冲煮器皿Mini-bar迷你酒吧

Productivity& Security办公和安全

Full-size executive writing desk行政办公桌International direct dial telephone with dual lines 国际双线直拨电话Voice mail语音留言信箱Electronic safe (in-room) 电子保险柜 (室内 )

/

All-in-one fax and copy machine 传真复印一体机Printer (Valley Wing) 打印机(新阁 )


Knowledge Links

Table 4-1: Standard Room VS. Standard SuiteStandard Room Features

标准客房设施Standard Suite Features

标准套房设施

Layout & Views客房布局

Garden or city view花园或城市景观

Kitchenette, entry hall, dining, or study rooms (select suites) 根据套房类型不同，可能配备小型厨房、入口大厅、单独用餐区域、书房Separate sitting area 独立的起居室

Bath & Personal Care洗浴及个人护理

Shangri-La toiletries香格里拉酒店专用洗浴用品Hair dryer吹风机

Topic 3: Information about the Hotel Services


What is “service”? Shangri-La has its own definition:S -Smile 微笑 Sincere 诚恳 E - Excellent 优质 Efficient 高效R -Ready to service 准备好随时为客人服务 V -Viewing guests as VIPs 客人当贵宾招待 Visible & Valuable 见的设施和有价值的服务 I -Inviting & Informative 光临，提供相关信息资料 C -Creating 创造服务气氛 Courteous 礼貌礼仪待人 E - Economy & Environment 经济环保理念



Mr. White is calling a receptionist for some sandwiches and laundry service.(A: Receptionist B: Mr. White)A:Good afternoon, Lisa speaking, may I help you?B:Good afternoon, we’re a little bit hungry, but it is too early to have dinner now, can we order some sandwiches to be sent to our room?A:Yes, there is a menu in your room, you can have a look and then call extension 5007 for the room service.



As for dinner, from the popular Nishimura, to our brand-new Blu Lobster restaurant, you’ll find a range of cuisines from traditional Asian cooking to the latest international favorites. B:Great, thank you very much. By the way, our children have made their clothes dirty, could you please send someone to collect the laundry?A:Sure, usually, articles collected before 10:00 a.m. will be returned by 8:00 p.m. the same day; articles collected between 10:00 a.m. and 2:00 p.m. will be returned by 2:00 p.m. the next day;



articles collected after 2:00 p.m. will be returned by 8:00 p.m. the next day. Also, express service is available at 50% surcharge. As to more details, you can contact the room service center by extension 5002. B:Oh, you’re so helpful. I’m wondering if we can buy some typical Chinese souvenirs in our hotel. A:Sure, there is a gift shop, where you can find various typical Chinese products, such as paper-cutting, silk, embroidery, painting and calligraphy, jade, Chinese tea, etc. These are very popular among foreign guests.



B:OK, it sounds so attractive and interesting. I will go right now. Thanks a lot. A:You’re welcome, hope you have fun. B:Thank you, bye-bye. A:Bye-bye.


Vocabulary

cuisine 烹饪，菜肴Embroidery 刺绣，刺绣品express service 快洗服务extension 电话分机gift shop 礼品店，纪念品店laundry 洗衣menu 菜单room service 客房送餐服务sandwich 三明治souvenir 纪念品，纪念物


Notes

1.too…to… 太……而不能Eg. He was too late to catch the last bus. 他来的太晚了，没有赶上末班车。2.Nishimura 西村餐厅Eg. Blu Lobster restaurant 蓝韵西餐厅3.a range of 一系列的，全方位的Eg. This restaurant offers a range of options for the guests. 这家饭店为顾客提供了多种选择。4.I wonder if… 考虑，思考Eg. I wonder if love is constant. 我在想真爱是不是能永恒。


Useful Sentences

Telephone 1.This is Lisa speaking, can I help you? 我是丽莎，有什么需要帮忙的？2.Hold the line, please. 请别挂断电话。3.I will get you through to the banquet hall. 我会帮您接通宴会厅的电话。4.Please call extension No. 5007 for room service. 需要送餐服务请拨分机号 5007.


Useful Sentences

Restaurant service 1.These are our chief’s specialties. 这些菜品都是我们主厨的拿手菜。2.Our western restaurant is famous for Italian food. 我们的西餐厅以意大利菜著称。3.There is a vegetarian restaurant on the second floor of our hotel. 我们酒店二层有个素斋馆。


Useful Sentences

4.Our hotel offers you a range of cuisines from traditional Asian cooking to the latest international favorites. 我们酒店可为您提供一系列美食，传统亚洲佳肴和国际流行的时尚美味应有尽有。Chinese souvenirs 1.There is a gift shop beside our business center.我们商务中心旁边有个礼品店。2.Could you please recommend some typical Chinese products for me? 你能向我推荐一些典型的中国特色产品吗？


Useful Sentences

3.Chinese silk and embroidery products are very popular among foreign guests. 中国丝绸及刺绣产品深受外国客人喜爱。4.More and more foreigner guests like Chinese paintings and calligraphies. 越来越多的外国客人喜欢中国书画作品。


Exercises

1. Complete the following dialogue according to the Chinese in brackets and then read it in roles.Stephen (receptionist) and Mr. John Brown (guest) are at the front desk of a hotel. (A: Stephen B: Mr. John Brown)A:Good morning, sir. What can I do for you this time ？ B:Good morning, ____________________________(我想复印这些文件。 )


Exercises

A:Oh, _________________________(您可以去我们的商务中心 ), it’s over there. Please turn right, then go straight, and you’ll find it on your left side, _________________(紧挨着礼品店。 )B:OK, thank you very much. A:My pleasure. ___________________(还有什么需要帮忙的吗？ ) B:Ah, yes, we’d like to travel by ourselves tomorrow, but we’re not familiar with Beijing, ______________ (你有什么好的建议吗？ )


Exercises

A:If you don’t want to join a tour group, ___________ (你可以租辆车，我们酒店提供租车服务。 ) But, if you want to drive by yourself,_________________ (你必须有国际驾照。 ) Otherwise, you’re not allowed to drive in China.B:OK. I will discuss with my friends. Thank you for your help. A:You’re welcome. ___________________(祝您玩得愉快！ ) B:Thank you, bye-bye. A:Bye-bye.


Exercises

2. Role Play. Make up a dialogue based on the following situation and role-play it to the class.Mr. Blank, an American, stay in your hotel, and would like to ask for more information about your hotel services. You are answering his inquiries. You and your partner should play the role of Mr. Blank and the receptionist.


Knowledge Links

Services & FacilitiesOur experienced staff provides an extensive range of services and facilities which exemplify and establish the hotel’s status as a premier luxury hotel in Beijing. 24-hour Room Service 24小时客房送餐服务Babysitting/Child Care 护婴及托儿服务Business Centre 商务中心Car Rental Service 租车服务Cigar Shop 雪茄店Complimentary Shoeshine Service 免费擦鞋服务Conference Facilities 会议设施


Knowledge Links

Express Check-in and Check-out Services快捷入住及退房服务Facilities for the Physically Challenged 无障碍通道Florist 花店Foreign Exchange Counter 外币兑换柜台Gift Shop 精品店Hair/Beauty Salon 理发 /美容沙龙aundry & Valet Service 洗衣服务Non-smoking Rooms 非吸烟客房Parking Facilities 停车场


Knowledge Links

Photo Processing Service 照片冲洗服务Postal/Courier Service 邮寄 /包裹速递服务Safe Deposit Box 酒店保险箱服务Shopping Arcade 商场Taxi & Limousine Service 出租车及豪华轿车服务Travel Agency/Tour Desk 旅行社及导游服务Spa Services/Hair Spa 水疗护理 /头发水疗护理

Topic 4: Information about the Charges and Discount


While paying the bills, you can use cash and credit card. Look at some pictures and expressions related to credit cards：万事达卡 Master Card维萨卡 Visa Card美国运通卡 American Express CardJCB 卡 (人民币和日圆一卡双币 ) JCB card大莱卡 Diners Card



Figure 4-4: Master Card Figure 4-6: American Express Card

Figure 4-5: Visa Card

Figure 4-7: JCB Card Figure 4-8: Diners Card



Mr. White is booking a room for his colleague. And they are talking about room rate and discount.(A: Receptionist B: Mr. White)A:Good morning, Mr. White. What can I do for you this time?B:Good morning, I’d like to book one single room for my colleague. Do you have any vacancy?A:For which dates, please?B:He may come on next Thursday, but I’m not sure how long he will stay.



A:Let me check…Yes, we have one single room available, but I would like to recommend “weekend package” if your colleague can come on Friday. B:What’s “weekend package”? I’d like to know more about it. A:It is a special offer of our hotel, which includes buffet breakfast and complimentary broadband Internet access. The room rate is from RMB1,130 per night. B:It sounds reasonable. Anything else I need to know about the offer?



A:Yes, first, the rate is subject to 15% service charge and subject to availability at time of reservation; second, the rate applies to stay on Fridays, Saturdays and Sundays; last, it is not eligible to airline mileage credit. B:OK, I see. By the way, do you have any other discounts?A:Oh, we also have long-term stay offer, if your colleague can stay longer than 14 nights, the room rate will be from RMB900 per night.



B:Really? Could you please tell me more about the long-term offer?A:Certainly. You will have different discounts due to the length of stay. For example, if you stay for 14 nights or more, you can get a 20% discount on laundry & dry cleaning, as well as on business center; and a 15% discount off on IDD & DDD calls and Food & Beverage outlets (except room service and banquet), etc. If you stay longer than 30 days, you will get even more discounts.



B:Thanks so much for your kind help. I will call my colleague and let him know about the special offers, and then contact you later. A:No problem, we’re always at your service. B:Thank you, good-bye. A:Good-bye, have a nice day.


Vocabulary

buffet 自助餐colleague 同事，同行Discount 折扣 dry cleaning 干洗Eligible 有资格当选的 , 有条件被选中的food & beverage 餐饮recommend 推荐service charge 服务费vacancy 空房


Notes

1.know more about… 更多地了解Eg. I want to know more about traditional Chinese medicine. 我想了解更多有关传统中医学的内容。2.weekend package 周末特惠Eg. long-term stay offer 长住特别优惠3.be subject to… 遭受，经受Eg. All the quotations on the list are subject to our final confirmation. 所有的报价都要经过我们最后的确认。


Notes

4.due to 因为，由于Eg. His failure was due to carelessness. 因为粗心，他失败了。5.IDD 国际直拨长途电话DDD 长途直拨 (电话 )


Useful Sentences

Asking for the availability of rooms1.Do you have any vacancy? 有空房吗？2.Do you still have any vacant rooms? 还有空房吗？3.Are there any standard rooms available? 还有标准间吗 ?4.Is it possible for you to arrange a sea-view room for me? 能帮我安排个海景房吗？


Useful Sentences

Asking for special offers1.Could you please give me some discount? 能给我打折吗？2.Do you think it’s possible to get a discount? 能打个折吗？3.May I know more about your special offers? 我能了解你们酒店更多特惠项目吗？4.Could you please tell me more about the long-term offer? 你能告诉我更多关于长住优惠的信息吗？


Useful Sentences

Explaining the terms & conditions 1.Rates apply to stay on Fridays, Saturdays and Sundays. 仅适用于周五、周六及周日。2.Minimum of 14 consecutive nights stay is required. 至少连续入住 14晚。3.Not eligible to airline mileage credit. 此特惠不适用于常旅客飞行积分计划。4.Rates are subject to 15% service charge and subject to availability at time of reservation. 须加收 15%服务费而且要看预订时是否有空房。


Exercises

1. Complete the following dialogue according to the Chinese in brackets and then read it in roles.Stephen (receptionist) and Mr. John Brown (guest) are at the front desk of a hotel. (A: Stephen B: Mr. John Brown)A: Good morning, sir. What can I do for you?B:Good morning, _____________________________ (我想帮我的朋友预定个房间 ), who is coming tomorrow. A:What type of room do you prefer? B:___________________(一间普通套房。 )


Exercises

A:All right, let me check…yes, we have this kind of room available. B:What is the room rate? A:______________________________(每晚 1 088元。 )B:It’s a little expensive, _________________________(能打折吗？ ) A: Yes. _____________________________(现在是淡季，所以我们有 20%的折扣。 )B:Great, any other discounts?A:Yes, you may have _______________________(Spa护理项目 10%优惠。 )


Exercises

B:Oh, I think she will like it. Is there anything else I need to tell her? A: Don’t forget to remind her that _______________(须加收 15%服务费。 )B:OK, thank you very much, I’d like to guarantee the booking by her American Express card, the number is 3759 876543 21001. A:You’re welcome. ___________________________(期待她的光临 ), and hope you have a nice day.


Exercises

2. Role Play. Make up a dialogue based on the following situation and role-play it to the class.Mr. Blank, an American, is asking some questions about hotel charges and discounts. You are explaining the related information to him. You and your partner should play the role of Mr. Blank and the receptionist.


Knowledge Links

Special OfferGuests at Shangri-La Hotel, Beijing can take advantage of special deals during their stay in Beijing. Hotel offers are specially designed to enrich the Shangri-La experience. For example: Long Stay Package (14 Consecutive Nights or More) 长住特别优惠 (14 晚 )From RMB900 per night RMB900 起 /每晚


Knowledge Links

Perfect your long stay with special designed package prepared by Shangri-La Hotel, Beijing including attractive benefits. 专门为需要在北京长时间停留的

“ ”您定制，享受北京香格里拉饭店长住客人特价为你带来的舒适和愉悦。This offer includes:Complimentary around trip airport transfer upon arrival and departure 豪华轿车机场往返接送；Complimentary local telephone calls 市内电话免费；Complimentary daily newspaper, fruits and mineral water 每天赠送报纸、果盘及矿泉水；


Knowledge Links

Complimentary buffet breakfast up to two persons 每日自助早餐；Free Broadband Internet Access 客房免费宽带上网以及酒店公共区域免费无限上网；20% discount on laundry & dry cleaning 洗衣及干洗服务 20%优惠；20% discount on Business Center 商务中心服务20%优惠；15% discount off IDD & DDD calls 国内及国际长途电话 15%优惠；


Knowledge Links

15% discount off on Food & Beverage outlets (except room service and banquet) 酒店所有餐厅用餐 15%优惠 (不包括送餐服务及宴会 )；10% discount on spa treatment at CHI, The Spa Spa护理项目 10%优惠。This offer is available from 1 Jan 2011 through 31 Dec 2011.从 2011 年 1 月 1 日至 2011 年 12 月 31 日有效。


Knowledge Links

Terms & Conditions 条款与细则 1.Rates are subject to 15% service charge. 以上价格均加收 15%服务费。2.Minimum of 14 consecutive nights stay is required. 至少连续入住 14晚。3.Not eligible to airline mileage credit. 此特惠不适用于常旅客飞行积分计划。

　　　谢　　谢！

Documents

Unit 4 Giving Information about the Hotel. Topic 1: Information about the Hotel Background Information When you are traveling or on business trip, you