Unit 1:Understand the

complexity of hospitality and tourism destinations.

Objective 1.01Identify career opportunities in the hospitality and tourism

industry.

The Hospitality Industry**Segments of the Hospitality

Industry**1. Food and Beverage

2. Lodging3. Travel

4. Tourism5. Recreation

In the United States, about 14 million people work in the hospitality industry.

There are many different businesses within the hospitality industries, allowing a diverse range of careers.

Careers in the Food and Beverage segment

Front-of-the-House- area in a hospitality business that guest usually see. ◦Work directly with guest.◦Main responsibilities include: seating guest, selling

food, transmitting orders to the kitchen, serving customers, bussing tables and obtaining payment from customers.

◦ Front-of-the-House Staff◦Restaurant Managers◦Host/Hostess◦Server◦Bussers◦Cashiers

Careers in the Food and Beverage segment

Back-of-the-House-area in a hospitality business that guest usually do not see.◦ Work does not directly involve interaction with guest.◦ Main responsibilities include: food production,

purchasing and receiving, marketing and sales, human resources, accounting, security and engineering and maintenance. Back-of-the-House Staff

◦ Executive Chef◦ Sous-Chef◦ Kitchen Manager◦ Steward◦ Food Preparers◦ Chefs, cooks

Careers in the Lodging segment Front Office Staff-handles everything related to

selling sleeping rooms and interacting with guest.◦ Front office manager

Managing front desk◦ Reservations department

Handing reservations Sales Agents

◦ Front desk department Front desk agents

◦ Uniformed service department Door and Bell attendants Parking and transportation staff. Example: Valet Concierges

◦ Telecommunications department Operators Wake up calls

Careers in the Lodging segmentHousekeeping-responsible for keeping the hotel

clean◦ Executive Housekeeper

Managing housekeeping department and budget.◦ Assistant Housekeeper

Inspector of rooms. Room attendants.

◦ House staff supervisor Concentrates on the cleanliness of the main public areas.

◦ Laundry Supervisor Laundry attendants Seamsters

◦ Contract Services In-house housekeeping services-housekeepers are part of

hotel Contract housekeeping services-services performed by a

company that is not part of the hotel.

Careers in the Lodging segment

Marketing and Sales-promoting the hotel and providing group rates for rooms and meeting rooms

Human Resources-hiring of hotel personnel Accounting- Controlling the finances of the company. Security-Keeping the hotel property safe Engineering-responsible for the physical facilities of the

hotel. Examples: Repairs, maintenance, deep cleaning and grounds keeping.

Characteristics of hotel employees:◦ Great interpersonal and communication skills◦ Providing non-verbal communication through eye contact.◦ Providing patience and empathy with customer.◦ Maintaining professional appearance.

Careers in the Travel segmentTravel agent-an individual who works at a retail

business that brings travelers and travel industry suppliers together.

Rental Car agents- rents vehicles to travelers.Bus drivers-Transport travelers around the country Train operator-Transports travelers around the

country by train.Flight attendants- Tend to travelers needs while they

travel by plane.Pilots-Employees who fly airplanes.Airplane technicians- Employees who repair and

conduct maintenance on airplanes.Airport personnel-Employees who provide customer

service at airports across the world.

Careers in the Tourism segment

Tour guides-Working with people to give tours of different locations.

Party Planners-scheduling events/parties. Visitor Center employees-Sales Managers, sales

consultants, Marketing and Sales representatives and receptionists.

Careers in the Recreation segmentState and National park representatives.VolunteersSwim coachLifeguardsCamp counselorsEvent plannersPark and Recreation employees