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UNILEVER OUR REAL ESTATE SERVICES JOURNEY
MARCH 2013
ADAM J HOY
AGENDA
• Unilever
• „The Way it Was‟
• Enterprise Support & Workplace
• Challenges
• Looking forward
• Q&A
UNILEVER
FAST FACTS - 2011
• 171,000 employees at the end of
the year
• 55% of our business comes from
emerging markets
• €1 billion invested in R&D
worldwide
• 190 countries in which our products
are sold
• 8 nationalities on our board of
directors
CONSUMERS
Our top 12 brands
all have sales of
more than €1
billion.Around €6.1 billion
invested in
advertising and
promotion.
2 billion
consumers use a
Unilever product
every day.
€1 billion invested
in R&D.
UNILEVER’S PORTFOLIO OF CATEGORIES
30% FOODS
33% PERSONAL CARE
19% REFRESHMENT
18% HOMECARE
OUR € 1 BILLION BRANDS
“INSPIRATION EVERY DAY
Working closely with chefs and caterers in 74 countries
Unilever Food Solutions helps achieve the critical
balance between impressing guests and making a profit,
and addressing the important food issues that have been
identified by consumers.
OUR BRANDS
Global brands: Knorr, Lipton and Hellmann’s
Leading positions in dressings, sauces, seasonings,
sauces, soups, desserts and tea.
OUR PEOPLE
4,500 employees, of which:
• 3,600 sales people
• 230 chefs
Essence
Inspiring chefs to satisfy
their guests every day
CUSTOMER PARTNERSHIPS
Unilever manages a number of partnerships globally.
‘THE WAY IT WAS’
PRE-2010 – ‘WORKPLACE’
Lack of
DataLack of
Process
Lack of
StrategyLack of
Scale
ENTERPRISE SUPPORT,
WORKPLACE SERVICES,
& REAL ESTATE SERVICES
SUPPORT A WINNING ENTERPRISEAPRIL 2010
MARKETINGR&D
SUPPLY
CHAIN
CUSTOMER
DEVELOPMENT
ENTERPRISE SUPPORT
• Purchase to pay
• Travel and expenses
• Record to report
• Bill to cash
Finance transaction processing
• Supply chain accounting
• Assurance
Finance support
• Information delivery
• Analytics support
IM
• Real Estate
• Building Services, maintenance etc
• Office supplies
• Facilities services
• Travel Agency incl. air, car, hotel
• Fleet
• Corporate Credit Card
• Professional services - management and
financial consultancy, audit and legal services
Workplace and travel
• HR service desk
• Pay, benefits and reward
• Learning
• Recruitment
• Performance and talent management –
PDP online
• Workforce administration
• International mobility administration
• Temporary labour
HR
IT Services
• Master data management
Master data
• PC, laptops and printers
• Software asset management
• Maintaining IT security
• Smart and mobile phones
• Fixed line telephony, teleconferencing and
other voice
• Data Network
• Server and storage management (including
back-up and recovery)
• Calendar, E-Mail, Instant Messenger, SharePoint,
Live Meeting, personal video-conferencing
• Telepresence and video conference facilities
• IT service desks
• Run and maintain business applications
• Business application development
Draft – for review
Unilever Workplace Services is a professional organization focused on delivering service and financial improvements to the Unilever Workplace in a globally consistent manner.
Formed in 2010, the organization is breaking new ground in how it is transforming the way Unilever employees work. Driving Agile working and creating maximizing flexibility and choice to our people, Workplace Services are not only contributing to Unilever in a financial sense, but also in terms of increased productivity to the company as a whole.
WORKPLACE - TRANSFORMING THE WAY PEOPLE WORK IN UNILEVER
WORKPLACE SERVICES
Global
Facilities
Services Lead
VP WP Services
Global Real
Estate Lead
Global
Workplace
Strategy
Lead
Responsible for:
• Establishing and maintaining the global service line
strategy, in line with business requirements
• Monitoring performance of their service line and
ensure service levels are met globally
• Monitoring issue resolution for their service lines
across the globe and intervene if they are escalated,
ensuring closure
• Owning the contract with the service providers in
relation to their outsourced service lines
• Ensuring global harmonisation and continuous
improvement of the live services
Workplace Director
AAC
Workplace Director
Americas
Workplace Director
WE
Responsible for:
• Contributing to the strategy development
• Delivering of all day-to-day Workplace Services in line
with established service levels, whether insourced or
outsourced
• Resolving all performance and quality issues
• Building the regional service operations organisation,
balancing short term and long term priorities
• Managing client expectations, changes in business
requirements, and business adoption issues
• Delivering of local and global harmonisation and
continuous improvement projects aimed at improving
cost and service
Global
Travel
Service Line
Lead
The original 2010
‘Blueprint’
Ian Dunning
Global
Facilities
Director
Ken Manke
VP Workplace Services
Adam Hoy
Global Real
Estate Director
Mark
Blatchford
Global
Workplace
Services Travel
and Fleet
Director
Sergio Lima
Workplace
Services
Delivery
Director, Latin
America
Meng-Chew
(MC) Ching
Workplace
Services
Delivery
Director, Asia
Africa Russia
Robert
Tuinenburg
Workplace
Services
Delivery
Director, Europe
coming
Michelle
Pattison
Agile
Workplace &
Project Director
WORKPLACE SERVICESLEADERSHIP TEAM
Adam Hoy
Workplace
Services
Delivery
Director, North
America
Delivering Capability Globally
Activating Locally with our regional
teams and business partners
Delivery at regional level and
through our country Workplace
SDM teams
Ben Newman
HR BP
Andrew Jarvis
Finance BP
Tim Pallant
IT BP
Helena Rodrigue
Comms BP
Aynur Colpan
(Travel)
Procurement BP
Seref Alptekin
(Workplace)
Procurement BP
Suja Ampalavanar
Transformation
Manager
Ensure balance
between global
capability and
local relevance
REAL ESTATE SERVICES – UNLOCKING VALUE
FROM OUR REAL ESTATE PORTFOLIO THROUGH
CONTINUOUS IMPROVEMENT
Key stats:
€2.6B Book Value of Property
€1.2B Lease Commitments
Delivered in 2012
87 Completed Projects
Projected in 2013
100+ Projects
The Real Estate team now works with the business and procurement to provide the
following three services:
1.Transaction management and execution
2.Portfolio planning
3.Lease administration management service
RES - HOW TEAM & PROCESS HAS BEEN BUILT
• Develop Org Structure and Build Team
• Real estate data collection
• Create Governance “Playbook”
• Create Portfolio Planning Process
• Align w/ Third Party Partners to Provide Services
• Establish Ways of Working
• Get Buy-in from Senior Leaders
DATA COLLECTION
•Started in 2011
•Completed in 2012
•Still „Cleaning‟ Data
In 2013
REAL ESTATE PLAYBOOK
PORTFOLIO PLANNING
THIRD PARTY ALIGNMENT
NorAm, LatAm, Europe
Africa South Asia
Cushman & Wakefield CBRE
Panel - TBD Evaluation for eachTransaction
SEAA, North Asia,NAMET & RUB
REAL ESTATE ‘MANDATE’
Launched in late 2011
CHALLENGES
CHALLENGES
- Data
- Local buy in (in some geographies)
- Change Management
- Ways of Working
LOOKING FORWARD
WORKPLACE SERVICES: OUR JOURNEY
Creating a workplace
that maximises
flexibility and choice
for our people
Delivering services at
the right cost, to the
right standard, with
consistency Unlocking value from
our real estate
portfolio
Delivering a
best-in-class
service
that provides the
right service at the right cost
VIRTUAL PHYSICAL
IMPROVING OUR
OPERATING LEVERAGE
EMPLOYEE
ENGAGEMENT
Global
Resource
Booking
Global Travel
Transformation
Facilities
Management
Transformation
Global
Physical
Access
Security
Agile
Certification
AGILE WORKPLACE
& PROJECTS TRAVEL
MEETINGS
& EVENTS
GLOBAL
FACILITIES
MANAGMEN
T REAL
ESTATE
FOCUS ON
REAL ESTATE OTI
FULFILLING OUR
ULSP COMMITMENTS
BETTER GENDER
DIVERSITY
ACHIEVING OUR
SERVICE QUALITY
METRICS
To provide greater value to our business and help our business WIN IN THE
MARKETPLACE; to be RECOGNISED FOR THIS INTERNALLY AND
EXTERNALLY; and to have our people TAKE PRIDE in being part of our
organisation.
Integrated
Workplace
Management
Services
Real
Estate
Sustainability/
Energy,
Auditing,
Monitoring
Workplace
Project
Management/
Design
standards
OUR AIM:
OU
R K
EY
PR
OG
RA
MM
ES
:
Video
SUSTAINABILITY IS AT THE HEART OF THE UNILEVER SUSTAINABLE LIVING PLAN (USLP)
The USLP outlines the business
commitment to operate sustainably
with a clear strategy to double the
size of the business whilst halving
the environmental impact.
Unilever Global Targets Workplace Specific Targets*
OF OUR OFFICE WASTE
WILL BE REUSED,
RECYCLED OR
RECOVERED BY 2017
BY 2020 WE WILL
HALVE THE
ENERGY (KWH) PURCHASED PER
OFFICE OCCUPANT
BY 2015 WE WILL
REDUCE PAPER
CONSUMPTION BY
PER HEAD
*Applies to our top 21 countries
100%
30%