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Unified Communications Applications in Action
Goh Kheng Wee
NexLabs Pte Ltd Mobile: (65) 9386 2755
Email: [email protected]
Cisco Unified Communications Summit 2008
Agenda.Unified Comms Applications in Action
� About NexLabs
� Apps in Action on Cisco IP Phones
�Multimedia Application in Action
� SMARTDisplay for Multimedia Slideshow
�Resource Optimization Application in Action
� SMARTRoom for Room Management
�Hardware Controls in Action
� SMARTControl for external device control
NexLabs – Cisco AVVID partner since 2001
� Asia – Singapore, Malaysia, Thailand, Indonesia, Vietnam, Japan, Hong Kong, Taiwan, India, the Philippines… etc
� Middle East – Saudi Arabia, Dubai… etc
� Europe – Norway, Germany … etc
Projects in Asia, Middle East and Europe
NexLabs Converged Audio-Data Architecture (CADA)
New Perspective of the Cisco IP Phones
� To NexLabs, the Cisco IP Phone is:
“A Multimedia Terminal
that by-the-way can also
make Phone Calls!”
Multimedia Capability on IP Phones
SMARTDisplay
Multimedia Slideshow in Action
Cisco Unified Communications Summit 2008
SMARTDisplay
� Messages appear on IP phones when not in used.
� Web GUI to manage/edit message sequence.
� Supports both images (CIP/PNG) and text.
� Preview messages in staging mode before publishing to live mode.
Phones: 7970 7940/60
SMARTDisplayOutput on a 7940/60
SMARTDisplayVideo of Multimedia Slideshow
Case Study:Cisco Systems
� “Cisco IPC Welcome Program” runs from Feb to mid 2005 for Asia Pac Region.
� Obj: Use the office IP phone system to constantly remind staff about the various IPC program promotions and sales/marketing statistics which changes regularly.
SMARTDisplayS2006 IMF/WorldBank Event
Resource Optimization in Action
SMARTRoom
Room and Resource Optimization with Cisco IP Phones
Cisco Unified Communications Summit 2008
SMARTRoomRoom and Resource Optimization
� Common problem in most companies – Not enough meeting rooms!
� Why? �Difficult to estimate meeting duration
�Not releasing room when meeting is over
� Block booking for regular meeting
SMARTRoomIntelligent Meeting Room System
Microsoft Exchange CallManager Cluster
App Server SMARTRoom
Office Network
1. Meeting Status Update 2. Ad-Hoc Meeting Reservation 3. End of meeting
Display meeting room status on TV
SMARTRoomDisplay Room Status on TV
� TV usually located in Lobby or in Pantry
� Room Status are clearly color-coded
� Easy to identify available rooms for Ad-Hoc Meeting
SMARTRoomEnd of Meeting Prompts/Select
� Select “Free current reservation” to indicate end of meeting and allow others to reserve the room.
� Meeting Alive probes to auto detect End of Meeting
SMARTControlIntegration to External Hardware in Action
1. Door Access Solution2. Environmental and Entertainment Controls3. IP Phones with RFID, Finger Print Readers4. Integration to Public Address System
Cisco Unified Communications Summit 2008
Cisco Callmanager
Cluster
SMARTControl/SMARTEyeApplication Server
Voice VLAN
IP Controller
Intercom (IP Phone)
Receptionist or any user
in Company
Visitors
IP Camera
Electronic Door StrikeUnlock
1. Visitors call Staff at Door1. Visitors call Staff at Door
2. Image of Visitors pops 2. Image of Visitors pops
up on Staffup on Staff’’s IP phones IP phone
3. Staff unlocks Door 3. Staff unlocks Door
from IP Phonefrom IP Phone
Door Intercom Solution
NexLabs Door Intercom Solution
� Guest at the door calls Staff IP phone.
� Staff IP Phone rings and image of guest pops up on phone automatically. (Image on left)
� Visual and voice verification of guest before “Unlock”door.
� Solution offers:1. Convenience (Office
Automation) and 2. Security (Visual Surveillance)
SMARTControlFacility Control with IP Phone
� Touch screen to select service.
� On-Off Control
� Status feeback
� Light Dimmer
SMARTControl@Builconn 06
Integration to Public Announcement (Paging) System
SMARTAudioCast
IP Speakers
Interface with traditional PA system with optional Pin authentication and zone selection
Cisco IP Phones
POE
Analog Phone in Company
Any Mobile Phone
Analog Phone outside Company
SMARTAudioCastPublic/Zone Announcement
� Use the IP Phone Infrastructure as a Public/Zone Voice Announcement System
SMARTControlFinger Print Recognition
� Finger Print Recognition: Used for quick and secure identification
� 2 Factor Authentication: Pin entry from IP Phone after Finger Print Recog.
� Solution applicable for RFID or any contactless card reader. IP Phone used to display status or prompt for other input.
SummaryUnified Comms Applications in Action
� Multimedia Application in Action� SMARTDisplay for Multimedia Slideshow
� Resource Optimization Application in Action� SMARTRoom for Room Management
� Hardware Controls in Action� SMARTControl for external device control
� Finally, View the Apps in Action at UC Summit 2008!
What’s in Action @ Cisco UC Summit 2008? - Cisco Booth
SMARTDisplay
� Multimedia Slideshow on Cisco IP Phones
SMARTEssentials
� Live Content on Cisco IP Phones
SMARTWallBoard
� Display Graphs and Statistics from IPCC
=
Scrollable Ticket Tape to
Display Message of the Day
across the screen.
To Display Statistics from Multiple Skill Groups concurrently
Customizable
Logo and Title
What’s in Action @ Cisco UC Summit 2008?
SMARTSync• Synchronise Outlook Contacts • T9 Incremental Name Search• Web Click to Dial.
SMARTDiallerHighlight any number from any Windows application, hotkey to auto dial number from IP phone.
SMARTCallerName
See the name of the caller sync from Outlook Contacts possible to integrate to customer database to display caller information (name) on phone’s LCD.
SMARTApps Personal Productivity Suite
What’s in Action @ Cisco UC Summit 2008?
SMARTRoom
� Intelligent Room and Resource Optimization with Cisco IP Phones.