UNFI ROCKLIN TURNOVER GUIDELINES.DOC

UNFI ROCKLIN TURN OVER ORDER GUIDELINES UNFI Rocklin defines a turnover order as any one-time deal a store has authorized a vendor or a broker to submit for future shipment. To process a Turnover:

• FAX : 916-625-4198 or EMAIL turnovers@unfi.com (no verbal orders accepted) • Submit orders on broker/manufacturer letterhead or the UNFI turnover form • Broker Rep name, phone number, name of company and your fax number on all orders.

This information is necessary for order confirmation. All turnovers must include the following information (one order per account):

• account name and account # • account address and/or telephone number • store buyer contact • UNFI item number(s), quantity, and discount (MCB and OI separately). • Order quantities on turnover orders should reflect the case pack (unit of issue) of UNFI

Turnover orders must be submitted 24 hours in advance of the customer’s order deadline for processing. Turn over orders require leadtime to insure accurate discounts are entered. Please do not expect an order to ship the same day it was faxed to us.

o Business hours are Mon – Fri 7am – 3pm; orders received on Saturday or Sunday will be stamped received by UNFI on the following business day.

UNFI Rocklin enters orders to ship as close to the requested ship date as possible.

• Discount discrepancies and questions will be referred back to originator of the order for clarification prior to order processing.

• All promotional items must be delivered within the published dates specified on the front cover of our monthly specials booklet. Our promotions end on the last Friday of every month.

BACKORDERS

• UNFI does not automatically backorder turnovers (except displays). However, we will backorder orders that are requested by a store buyer. This must be clearly stated on the turnover order with the name of the requesting buyer.

• All displays are automatically backordered. Most displays are available on a pre-order basis. Leadtime is generally 3 – 6 weeks.

Verifying orders:

• UNFI Rocklin strongly recommends brokers to get store buyer signature on each order when possible. Where a buyer signature is not possible to obtain on the order, the name of the store buyer authorizing the order must appear on the Turn Over.

Credits

• UNFI keeps hard copies of all turnovers. Any credits/returns will be evaluated and handled in conjunction with the UNFI West Region Credit Policy.

UNFI ROCKLIN TURNOVER GUIDELINES.DOC

• Requests for credit/returns should be called, faxed or emailed to the credit department. Please be prepared to provide appropriate information including invoice number and item codes.