UNECE CAPACITY BUILDING WORKSHOP ON

TRADE FACILITATION IMPLEMENTATION:

TOOLS, TECHNIQUES AND METHODOLOGIES

18 – 20 October 2004, Geneva

Single Window Development and Implementation

Experience of DAKOSY AG

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Background (1981/82)

In 1981 4 major groups working within the Port of

Hamburg (Forwarder, Liner Agent, Tally and Quay

Operator) agreed upon the following:o Efficient organization of transportion needs early information

o information exchange using EDI avoids double typing, avoids errors due to double typing saves time and saves money

o Flow of information within the Harbour was

too slow and too expensive

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Background (1981/82)

o but number of Business Cases and Partner are reasonable!

Tally Companies

ForwardersLiner Agents

and Shipping Lines

Quay Operators andContainer Packing Companies

Vessel Schedules

Bill of Lading

Quay Order

Tally M

anifest

Quay Order Vessel Schedules

Quay Order

CAL

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Setup of a committee Identification of the first Business Cases:

Quay Order and B/L Engagement of an external advisor:

o “Write the concept!”o “Take into account the existing IT-Structure of the acting

parties!”

First investment: One year time for seven people to design and develop Quay Order and B/L and to start the first pilot!

Design and development process

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Starting from the scratch: No standards available at that time!

Successful start of the first pilot in 1982! 1983 enlargement of the pilot to more

companies: DAKOSY going alive! Next Business Cases followed soon:

o Transport Order Railo Customs Declarationo Dangerous Goods Announcemento ….

Design and development process

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Structure and services today Shipper / Supplier /

Factory

Forwarder

Stevedore / Terminal

Oversea Carrier

Forwarder

Hinterland-transport

Consignee / DC / Buyer

Stevedore / Terminal / Storage

Start

End

Hinterland-Transport

Authorities,Customs, Police

Authorities,Customs, Police

EDI-Services along the whole Information Chain

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Structure and services today

EDI-Clearing Center (incl. Convert-Services) ASP-Services

o DAKOSY developed various applications designed

especially for the demands of Forwarder, Liner Agents, Quay Operator,

Customs Broker, Rail Operator, Trucking Companies

o DAKOSY developed and operates also various

applications for the public sector regarding eg. Export

Monitoring and Dangerous Cargo Surveillanceo All applications have a strong EDI-component!

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Structure and services today

IT-Serviceso Backup Serviceso Desaster Managemento Networks & Communicationso Outsourcingo Internet-Serviceso Data Center Services

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Technology

The IBM iSeries eServer (former AS/400) is the heart of DAKOSY, both for EDI- and for ASP-Services

UNIX and IBM AS/400

IBM AS/400

IBM AS/400

IBM AS/400

IBM AS/400

IBM AS/400IBM AS/400

DAKOSY DPCTerminal-Server-Farm

Outsourcing

HABIS

InternetATLAS

Backup

EDIFirewall

DAKOSY-Bremen

DAKOSY-Denmark

Router NodeIBM AS/400Router Node

Customs DP CentreFrankfurt

GEGIS

web-hosting

ZAPP

EDI

Backup

Backup

DAKOSYInternet-Server

ASP

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Technology

IBM iSeries eServer:o High Availabilityo Low TCOo High Scalability

to meet the demands

UNIX and IBM AS/400

IBM AS/400

IBM AS/400

IBM AS/400

IBM AS/400

IBM AS/400IBM AS/400

DAKOSY DPCTerminal-Server-Farm

Outsourcing

HABIS

InternetATLAS

Backup

EDIFirewall

DAKOSY-Bremen

DAKOSY-Denmark

Router NodeIBM AS/400Router Node

Customs DP CentreFrankfurt

GEGIS

web-hosting

ZAPP

EDI

Backup

Backup

DAKOSYInternet-Server

ASP

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Technology

EDIo Formats

UN-EDIFACT XML Inhouse-Formats ...

o Protocols FTP E-Mail (SMTP / POP3) APPC over TCP/IP (Anynet) X.400 OFTP (Odette File Transfer Protocol) FTAM

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Technology

ASPo Clients

Microsoft Windows 98/2000/NT/XP WBT (Windows Based Terminal) 5250-Emulation Browser with JDK (JAVA Development Kit) Citrix

o Communication ways: Dial -In and leased line Internet (incl. VPN = Virtual Private Network) All „Point-to-Point“-links

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Participants / Clients

UNIX and IBM AS/400

IBM AS/400

IBM AS/400

IBM AS/400

IBM AS/400

IBM AS/400IBM AS/400

890 Forwarders

254 Exporters/Importers/Manufacturing Industry

35 Quay Operators andContainer Packing Companies

3 Tally Companies

Public AuthoritiesHamburg Water Police StationHamburg Fire Service HeadquartersEnvironment AuthorityBAGS (Hamburg Safety and Health Authority)Customs Office Hamburg Harbour (ZAPP)Federal Customs Departments (ATLAS)

3 Carriers - Feederand River Barges

DAKOSY DPC

22 Carriers - Rail

15 Carriers - Road

96 Liner Agents and Shipping Lines

Terminal-Server-FarmOutsourcing

HABIS

InternetATLAS

Backup

ASP

EDIFirewall

DAKOSY-Bremen

DAKOSY-Denmark

Router NodeIBM AS/400Router Node

Customs DP CentreFrankfurt

GEGIS

web-hosting

Backup

Backup

DAKOSYInternet-Server

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Participants / Clients

18 43 57 81138162171183203230244256270286

480500530610

730761

925

1317

0

200

400

600

800

1000

1200

1400

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An example: E-Business in the Port of Hamburg

Business dataVolume

(daily)

LA = Liner Agent, Shipping L. = Shipping Line

between and

Quay Order 600 Forwarders > 30 Quay operators 3.400

Bills of Lading 150 Forwarders > 50 LA / Shipping L. 1.500

Transport Order > 75 Forwarders German Rail / 1.600 Rail LA / Shipping L. Private Rail Operators

Export Declaration 750 Forwarders Customs Hamburg 4.900 LA / Shipping L.

Import Release > 870 Forwarders German Customs 9.500 - ATLAS

Dangerous Goods 90 Quay Operator River Police 1.250Announcement LA / Shipping L.

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Business model

AG with the shareholders:o 33,33 % DHU (Gesellschaft Datenverarbeitung

Hamburger Umschlagbetriebe GmbH) = quay operators

o 33,33 % DIHLA (DAKOSY Interessenge-meinschaft Hamburger Linienagenten GmbH) = liner agents and shipping companies

o 33,33 % DIHS (DAKOSY Interessenge-meinschaft Hamburger Spediteure GmbH) = forwarding agents

Capital: 1,53 mio. Euro

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Business model

Shareholders to pay a yearly fee for the so called „traditionell EDI-Business within the port - community“

Each participant has to sign a contract with one of the shareholders and has to pay to them for the usage of the EDI-Network of DAKOSY

Additional services of DAKOSY (EDI, ASP and IT- Services) are charged byDAKOSY directly

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Results

Information Chain established Flow of information speeded up Less double typing Better quality of data Saved time and money Thanks to standardization process:

Less documents! Higher visibility and better control on the

Transport Chain

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Lessons learned

90 % Talking, 10 % Doing Most important: All people to tow one rope in

the same direction! “Eat the elephant piece by piece”

If we were to start again, we would do it the same way!!

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What are our future plans for the Single Window?

Integration of more Exporters / Importers Extension of the Information Chain to

overseas Redesign of ASP-Services Development of Value Added Services,

o bring more intelligence to the Information Chain eDocs

o usage of workflow-engines to monitor business process

o ...

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