Understanding Technology and the Law to Increase Lawyer Agility, Reduce Administrative time, and Reduce Cost Confidential -- Presentation

Understanding Technology and the Law to Increase Lawyer

Agility, Reduce Administrative time, and Reduce Cost

www.rpost.com Confidential

-- Presentation by Zafar Khan Chief Executive Officer of RPost

RPost Confidential22

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What is Your Highest Priority Today?

Reduce cost to corporation Reduce risk and e-discovery costs Sign contracts electronically

Increase agility/efficiency Deploy low-cost service solutions (pay-as-you-go) Engage in “green” paper reduction initiatives


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Agenda

General Correspondence E-mail records management: common pitfalls Ensure admissibility of e-mail into evidence Authentication challenges often overlooked

Proof of Notice without FedEx, Fax, Certified Mail Cost/Time Substantive law – key concepts

Contract Notice Provisions Updating to include e-mail notice

Closing Deals Faster Electronic Contract Execution to Increase Agility for Clients

Reducing E-mail Overload

Cost-Allocation to Postal Budget as Cost Savings Matter-Centric Records Management


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Customers include… Customers include… U.S. Government Accountability Office (since 2003)U.S. Government Accountability Office (since 2003) Greenberg Traurig (since 2004): global law firmGreenberg Traurig (since 2004): global law firm

Macquarie Bank (since 2005): global investment bankMacquarie Bank (since 2005): global investment bank

NYSE Euronext (since 2007): global financial exchangeNYSE Euronext (since 2007): global financial exchange

United Nations’ World Intellectual Property OrganizationUnited Nations’ World Intellectual Property Organization

Aon (since 2008): world’s largest insurance brokerAon (since 2008): world’s largest insurance broker

Tata Communications; Cox Communications (since 2008)Tata Communications; Cox Communications (since 2008)

Eurocopter’s NHI (since 2008)Eurocopter’s NHI (since 2008)

Distributors/Partners:Distributors/Partners: Pitney Bowes, AT&T, Orange (FranceTel), Google/Postini…Pitney Bowes, AT&T, Orange (FranceTel), Google/Postini…

Endorsed/sponsoredEndorsed/sponsored: : 20 major bar association. Bars of NY City, Chicago, DC, LA20 major bar association. Bars of NY City, Chicago, DC, LA

Safeguard for e-discovery rulesSafeguard for e-discovery rules: Endorsed by Risk & Insurance Mgmt Society : Endorsed by Risk & Insurance Mgmt Society

Awards: Awards: eWeek top 10 disrupters for storage technologies 2008 eWeek top 10 disrupters for storage technologies 2008

IBM Best Messaging & Collaboration Tool 2007 (top 3)IBM Best Messaging & Collaboration Tool 2007 (top 3)

Shareholders:Shareholders: Symantec (Norton Anti-virus) & other privateSymantec (Norton Anti-virus) & other private

RPost® at a Glance


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Market Acceptance: RPost Partners

Registered E-mail® is recognized as Legal Proof® for Internet e-mail by more than 20 major bar and law associations.

COUNTY BARS

Los Angeles CountyKing County (Seattle)Clark County (Las Vegas)Maricopa County (Phoenix)Hennepin County (Minneapolis)Fayette County (Lexington, KY)Westchester County (New York)

STATE BARS

New MexicoColoradoVirginiaHawaiiUtahPuerto Rico*

CITY BARS

New York CityChicagoBostonDistrict of ColumbiaDenverAtlantaCincinnatiCleveland

*Puerto Rico is not one of the fifty US states


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PROBLEM

Think You’re Protected?

Think Again.

What your users believe vs. reality

when it comes to e-mail…

E-mail Records Management Pitfalls


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Disputes Do Happen…

E-mail Disputes-Poll results: 23% of counsel, 40% of insurance brokers polled confirmed disputes where delivery/content of e-mail central.

Legal Precedent- Arkansas Case: “RPost increased the credibility of my e-mail evidence and persuaded the judge to reject my opponent's unregistered e-mails when the integrity of his e-mail evidence was challenged.”

- Desiree Petersen, Benton County, AR


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Reality: Bounce Notice

Reality: Most recipient servers turn off bounce notices due to abuse by spammers. Therefore, no bounce notice certainly DOES NOT mean delivery.

I did not get a bounce notice, so I know it got there.Myth:


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Reality: Internal vs. Internet E-mail

Reality: Internal e-mail within the organization does not prove the e-mail got to the Internet – and certainly does not prove delivery.

I copied myself, got the copy – so I know it was delivered.Myth:


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Reality: Printed E-mail ≠ Admissibility

Reality: A printed e-mail (sent folder, inbox) can easily be denied admission into evidence by simply challenging content authenticity, time of sending, whether delivered…

I copy my assistant and he/she prints a copy for the file.Myth:

Changing e-mail records can be as simple as editing the message and saving – just 2 mouse-clicks!

Did you know that you often can easily: Change text in any received e-mail? Change the “from” address? Change anything in the attachment? Move e-mail to any folder? Change the “time sent”?


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Reality: Read Receipts

Reality: Read receipts have little value. They are simple text files that can be easily forged. They tell nothing about content received. The recipient can opt not to return the receipt.

I requested a read receipt so I will know when they get it.Myth:

Outlook Read Receipt and Settings

SIMPLE TEXT.

SIMPLE TEXT.

NO PROOF OF

NO PROOF OF

CONTENTCONTENT


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Reality: Archive is < ½ the Picture

Reality: Your archive gives you a record of what content you CLAIM to have sent, but not what was actually received, whether, or when it was received.

I save everything in my archive. I can prove that they got it.Myth:


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Educate: Simple to Deny or Discredit

*Ferris Research estimates that around 3% of non-bulk, business-to-business Internet email goes undelivered to its intended recipient. The two main reasons for non-delivery are legitimate messages wrongly identified as spam -- "false positives" -- and email sent to mistyped addresses and those that no longer exist. ("Business-to-business Internet email" is mail sent from one corporate email system to another via the Internet, not including mail to consumers, nor mail that remains inside an organization's private system. "Non-bulk" means that this statistic ignores legitimate bulk mail, such as opt-in direct marketing and newsletters.)

Because not all business e-mail is delivered, the “I didn’t get that e-mail” excuse is often used – or over used to avoid responsibility.

Litigators can simply point to public research… “3% of non-bulk, business-to-business Internet email goes undelivered to its intended recipient.” – Ferris Research

By bringing into question the completeness or validity of your records, admission into evidence can easily be denied. Landmark case: Lorraine v. Markel American Ins. Co. PWG-06-1893 (D. Md. 2007)


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Missing Link

In the past…- We would use FedEx and file the delivery receipts with the original - We would send by fax and staple the fax log to the original file copy

Today…- We are sending as PDF letters attached to e-mail- We have no proof of the transmission

Either we were wrong all those years saving the FedEx receipts and fax logs, or we are missing something today as we move to PDF letters attached to e-mail.


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"Across the board – particularly in the legal sector and in litigation correspondence -- we are seeing a dramatic increase in the use of e-mail to send PDF letters -- with no way to prove receipt by the opposing party. This is like faxing letters and not keeping a log that the fax was received by the other side -- unacceptable for most. With this common practice, we are exposed.

We will be using RPost’s Registered E-mail service to send out all PDF letters by e-mail for this reason. Now that RPost has included a one-click convert-to-PDF option within its Registered E-mail service, our lawyers can 'Send Registered', convert to PDF, and receive proof of delivery with as little as two extra clicks.”

- Stan Gibson, trial attorney and partner at Jeffer Mangels. (Jeffer Mangels Butler & Marmaro LLP, one of California’s foremost full-service law firms, enables RPost’s Registered E-mail services for all litigation, real estate and corporate lawyers.)

.

"Across the board – particularly in the legal sector and in litigation correspondence -- we are seeing a dramatic increase in the use of e-mail to send PDF letters -- with no way to prove receipt by the opposing party. This is like faxing letters and not keeping a log that the fax was received by the other side -- unacceptable for most. With this common practice, we are exposed.

We will be using RPost’s Registered E-mail service to send out all PDF letters by e-mail for this reason. Now that RPost has included a one-click convert-to-PDF option within its Registered E-mail service, our lawyers can 'Send Registered', convert to PDF, and receive proof of delivery with as little as two extra clicks.”

- Stan Gibson, trial attorney and partner at Jeffer Mangels. (Jeffer Mangels Butler & Marmaro LLP, one of California’s foremost full-service law firms, enables RPost’s Registered E-mail services for all litigation, real estate and corporate lawyers.)

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In the Words of a Trial Lawyer…


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THE NEW REQUIREMENT

Court Admissible Records

Take-Away


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Lorraine v. Markel American Ins. Co. PWG-06-1893 (D. Md. 2007) (101 pages)

Coverage dispute. Dispute involved question of whether lightning had caused damage to Lorraine’s property

Parties attached primarily emails and attachments to motion for summary judgment but Federal Court denied motions on the basis that neither party laid proper foundation for admission of e-mail on motion

Court wrote 100 page opinion about admission of e-mail evidence – making this a landmark case

Coverage dispute. Dispute involved question of whether lightning had caused damage to Lorraine’s property

Parties attached primarily emails and attachments to motion for summary judgment but Federal Court denied motions on the basis that neither party laid proper foundation for admission of e-mail on motion

Court wrote 100 page opinion about admission of e-mail evidence – making this a landmark case

Landmark Case Law

RPost “Legal Proof” records map to evidence admissibility requirements. (Case summary available upon request)

TREND


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Key Concepts Relating to E-mail

Lorraine v. Markel: Admissibility Summary

- Authenticate transaction metadata- Analysis of metadata - sent vs. received- Authenticate message content associated with metadata- Uniform time associated with sending and receiving


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THE CHALLENGES

Self Authentication

vs.

System Authentication

Take-Away


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Over Time, the Parade of Horribles Enters Any Fortress of Technology

1. Denial by recipient

2. Changing technology

3. System upgrades

4. Mergers, acquisitions, divestitures

5. New outsider threats creating new insider threats

6. Inadequate time to propagate changes across networks

7. Unauthorized access to private keys

8. Loss of metadata in retention systems


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Preservation Obligations and Metadata

Preserving an e-mail or e-document against tampering may simultaneously remove metadata or may omit the transaction meta-data (information that attests to time sent and received)

Preserving the metadata may be unnecessary, but the destruction of the metadata must be assessed.

We have seen this in many e-mail archiving programs that neglect the need to prove what content was sent and received by whom and when.

System metadata may be unreliable, cannot easily be proven to be associated with email content, and may not be retained beyond a few days -- but when relevant it must be preserved, capable of authentication, and may need to be produced and validated.


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Case Law Update: Downgrades of ESI Very Risky

Compare Quinby v. WestLB AG, 2006 WL 2597900 (S.D.N.Y. Sept. 5, 2006):

Court affirmed decision denying sanctions on party for moving email from active media to backup media, but declined to shift the costs of restoring email from the inaccessible media after the duty to preserve had attached.

With Treppel v. Biovail, 233 F.R.D 363 (S.D. N.Y. Feb. 6, 2006):

Magistrate Judge expressly disagreed with the decision in Quinby, reasoning that “conduct that hinders access to relevant information is sanctionable, even if it does not result in the loss or destruction of evidence.”

Court held that “the downgrading of data to a less accessible form – which systematically hinders future discovery by making the recovery of the information more costly and burdensome – is a violation of the preservation obligation.”

AAB Joint Venture v. United States, 75 Fed. Cl. 432 (Fed. Cl. 2007):

Court ordered restoration of one quarter of all backup tapes because the Defendant chose to preserve with backup tapes.


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Case Study #1 Recipient claims non receipt of business critical e-mail

1. Sender calls IT to find out what happened2. IT researches and reviews server logs that show something was transmitted that

appears to reference the message in question.3. IT reports that the message was SENT (note, not received)4. Sender calls recipient, declares message was SENT, that recipient must have it.5. Recipient re-affirms that they did not get the e-mail in question. Recipient contacts

their IT department, which re-affirms that they did not receive it. Now what? (mistrust begins)

How does the sender make their record portable, durable, proof?


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Case Study #1 What if the e-mail in question was “sent” months or years ago?

How does this scenario change if the metadata was available?

If the metadata (in this case, SMTP logs) are available…

How does one present this to the other party in a manner that will withstand claims of alteration after the fact or questions about associated message content?

Simple text server log that can be alteredSimple text server log that can be altered


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InternetInternet

RECIPIENT:Never Received

RECIPIENT:Never Received

The Origin of Mistrust

Often one party sends and e-mail; the other party does not receive it.

SENDER:Compose and Send

SENDER:Compose and Send

E-mail ‘vanishes’ in the InternetE-mail ‘vanishes’ in the Internet

*Ferris Research estimates that around 3% of non-bulk, business-to-business Internet email goes undelivered to its intended recipient. The two main reasons for non-delivery are legitimate messages wrongly identified as spam -- "false positives" -- and email sent to mistyped addresses and those that no longer exist. ("Business-to-business Internet email" is mail sent from one corporate email system to another via the Internet, not including mail to consumers, nor mail that remains inside an organization's private system. "Non-bulk" means that this statistic ignores legitimate bulk mail, such as opt-in direct marketing and newsletters.)

Possible issues/problems• Receiver’s mailbox full • Bad address• Sender network• Sender ISP/ESP/MSP• Receiver network• Receiver ISP/ESP/MSP• Receiver spam filter• Receiver virus filter• Many more

Possible issues/problems• Receiver’s mailbox full • Bad address• Sender network• Sender ISP/ESP/MSP• Receiver network• Receiver ISP/ESP/MSP• Receiver spam filter• Receiver virus filter• Many more

Who is right

Who is right


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PROOF OF NOTICE

Without FedEx, Fax,

Certified Mail Cost/Time

Take-Away


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RPost® Registered E-mail®

Used Daily by Leading US & International Law, Insurance & Government Organizations for Legal Proof® of E-mail: verifiable

record of e-mail content, delivery and official time stamp.

RPost® Registered E-mail®

Used Daily by Leading US & International Law, Insurance & Government Organizations for Legal Proof® of E-mail: verifiable

record of e-mail content, delivery and official time stamp.

PROOF OF NOTICE


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Simple to Use: Desktop Installation


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Recipient Needs Nothing Special


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Evidentiary Record as Outlined in Case

Sender’s Computer

Online Proof Archive

or DM systemA. Transaction meta-data

B. Interpretation of transaction data

C. Self contained – RPost stores no data

D. Authentication process


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Registered Receipt Breakdown

RPost records the delivery audit trail or transaction metadata. This is a recording of the SMTP and ESMTP dialogue as a statement of fact.

Registered Receipt


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RPost created a library of algorithms that translates the server dialogue so the sender knows the delivery status without having to contact the Help Desk or IT department.

Registered Receipt

Registered E-mail® Traditional Mail Carrier

Opened = Recipient signature Mailbox = Assistant signature, put on desk Mail Server = Mail Room attendant signature Failure = No one signs for it

Legally Delivered


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The Registered Receipt is a self-contained and self authentication e-mail. Attached is a “Locked” file containing the original e-mail and attachments, audit trail, delivery information and times. This information is embedded with the receipt so RPost nor any other third party needs to retain a copy of the e-mail or attachments.

Registered Receipt


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In the event of a dispute involving e-mail the sender may verify the Registered Receipt e-mail at any time, at no cost and without setting up any accounts.

The sender simply forwards the receipt to the opposing party and they can forward it to the verification address for authentication.

Registered Receipt


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LEGAL PROOF®

Take-Away

Full legal opinions available upon request to [email protected]

Locke Lord Bissell & Liddell LLP – 29 pages Nelson Mullins Riley & Scarborough LLP – 8 pages European opinion by author of British Standards Institute

code of practice on E-mail Evidence & Admissibility.


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Self-Authentication in Case Challenged

In case of a dispute, Registered E-mail® receipts can regenerate transmission data, delivery status as well as re-present the original e-mail WITHOUT storing the original on its network.

As required in theLorraine v Markel case

Self-authentication overcomes attempt to “disprove” or deny by recipient. Simple…compared to system-wide integrity analyses.


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In Summary: LEGAL PROOF® is…

Verifiable record of delivery of e-mail as defined by the law (UETA)

Verifiable record of content (message body/attachments) delivered

Verifiable record of uniform time sent and received

…verifiable in a manner that constitutes “proof”

Self-authenticating

Withstanding challenges around admission into evidence

Capable of reconstructing an authentic electronic original

RPost provides Legal Proof® core service. What is “Legal Proof”?RPost provides Legal Proof® core service. What is “Legal Proof”?


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LEGAL PROOF®


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Legal Opinion: Locke Lord Bissell

This legal review presents the following conclusions as to this Registered E-mail® service:

(1) DELIVERY PROOF: RPost’s Registered E-mail® service provides a record of sendingand receiving in accordance with the Uniform Electronic Transactions Act (UETA) byrecording the recipient’s server’s receipt thereof;

(2) CONTENT PROOF: The encryption and tamper-detectability of RPost’s Registered Email® service preserves the contents of emails and their attachments so as to satisfyprocess requirements designed under UETA or the Electronic Signatures in Global andNational Commerce Act (ESIGN) and evidence law and to establish evidence of content;

(3) OFFICIAL TIME STAMP: RPost’s link to a trusted and objective time source providesessential and credible evidence in disputes in which the time an email was sent orreceived is material to the case;

(4) ADMISSIBLE EVIDENCE: RPost’s Registered E-mail® service receipts are admissibleas to their fact of delivery, as to their legal time of delivery and as to the authenticity oftheir content;

(5) FUNCTIONAL EQUIVALENCE: RPost’s Registered E-mail® service, under UETAand ESIGN, can serve as the functional equivalent of paper mail, to be used in lieu ofcertified mail, registered mail, return receipt mail, private express mail services, fax logsand similar types of paper mail services.


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All written notices, demands, or requests of any kind must be given by government postal

service certified mail return receipt requested service, UPS, FedEx, or comparable global

courier mail with signature required, by RPost’s Registered E-mail service, or by personal

service with signature required, and shall be deemed effective on the day on which a delivery

receipt has been signed by the authorized agent of the recipient for government postal service

certified mail return receipt requested service, UPS, FedEx, or comparable global courier mail

with signature required, or personal service, or at the sender’s local time on which RPost’s

Registered Receipt e-mail indicates that the authorized electronic mail agent of the

recipient has accepted the Registered E-mail message with the delivery status of at

least delivered to mail server. Notices shall be delivered to the parties at their specified

addresses set forth in this agreement or otherwise provided by the parties for contract-related

correspondence, or at such others as may be from time to time specified in accordance with

this Agreement.

CONTRACT NOTICE PROVISION


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CLOSING DEALS FASTER

Electronic Contract Execution to Increase

Agility for Clients

CONTRACT EXECUTION


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Digital Signature: Cryptographic tools used to ensure or verify the

integrity of a document or e-mail. (UETA)

Electronic Signature: an electronic sound, symbol, or process,

attached to or logically associated with a record, and executed or

adopted by a person with the intent to sign the record. (ESIGN)

RPost’s eSignOff™: combines both digital and electronic signature

techniques to provide a signed contract with the legal and functional

equivalence of a “wet-ink” signature.

Digital vs. Electronic Signature


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E-Signature / E-Records Cases

Sims v. Stapleton Realty, Ltd., 2007 Wisc. App. LEXIS 741 (Aug. 23, 07) - an agreement originally in paper can be amended by a party using email.

Kloian v. Domino’s Pizza , 733 N.W.2d 766 (Mich. App. 2006) - two parties can reach a legally binding agreement using email; if a law other than an electronic signature law requires extra steps for an electronic record or electronic signature to be effective (such as a certain placement of a signature or method of delivery), that other law must also be complied with.

Bell v. Hollywood Ent. Corp., 2006 Ohio App. LEXIS 3950 (2006) - plaintiff found to have consented to arbitration process by electronically signing web-based job application.

Verizon Communications, Inc. v. Pizzirani, 2006 U.S. Dist. LEXIS 81688 (E.D. Pa. 2006) – defendant by clicking “I ACKNOWLEDGE” electronically agreed to non-compete as condition of accepting employee incentives delivered by email.


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ONE-CLICK E-SIGNOFF

ENTIRELY BY E-MAIL

(NO LINKS TO WEBPAGES)


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SENDING for eSignOff™SENDING for eSignOff™

Feature Pop-up with agreement text


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Original ContractOriginal Contract

Original E-mailInstructions

Typed by Sender

Original E-mailInstructions

Typed by Sender

Standard Signing Instructions

Standard Signing Instructions Signing

Action 1Signing Action 1

RECEIVING Contract for SignatureRECEIVING Contract for Signature


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- Signed with Effective Electronic Signature of Recipient- Legal definition of “Electronic signature”: a. an electronic sound, symbol, or process, b. attached to or logically associated with a record, and c. executed or adopted by a person with the intent to sign the record.

- Signed with Effective Electronic Signature of Recipient- Legal definition of “Electronic signature”: a. an electronic sound, symbol, or process, b. attached to or logically associated with a record, and c. executed or adopted by a person with the intent to sign the record.

Signing Action 2Signing Action 2

Automatically insertedpre-set agreement text

Automatically insertedpre-set agreement text

E-SIGNINGE-SIGNING


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eSignOff RecipienteSignOff RecipientSenderSender InternetInternet

2. Read & Sign

3. Signed Copy

Sender’s Inbox & Company Archive

Receive a Registered Receipt e-mail containing the verifiable record of the original e-mail and

signed reply (proof of delivery, content and time)

Process Flow Chart

One-click sign-off of agreements by e-mail - Legally equivalent to “wet-ink” signature

1. Compose

3. Signed Copy

PDF contract attached has Digital Seal® integrity and time verification

PDF contract attached has Digital Seal® integrity and time verification

Signing, stamping and sealing the original e-mail and attachment(s)

Signing, stamping and sealing the original e-mail and attachment(s)


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Integrity Proof by Digital Signature of Record Processor (RPost)“Digital signature” means a type of electronic signature consisting of a transformation of an electronic message using an asymmetric crypto system such that a person having the initial message and the signer’s public key can accurately determine whether: (A) The transformation was created using the private key that corresponds to the signer’s public key; (B) The initial message has not been altered since the transformation was made.

Integrity Proof by Digital Signature of Record Processor (RPost)“Digital signature” means a type of electronic signature consisting of a transformation of an electronic message using an asymmetric crypto system such that a person having the initial message and the signer’s public key can accurately determine whether: (A) The transformation was created using the private key that corresponds to the signer’s public key; (B) The initial message has not been altered since the transformation was made.

eSignOff E-maileSignOff E-mail

Signed Contract(details next page)

Signed Contract(details next page)

RECORD of Legal Agreement RECORD of Legal Agreement


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Signed Contract:Recipient’s E-signatureSigned Contract:Recipient’s E-signature

RECORD as a Verifiable PDFRECORD as a Verifiable PDF


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Original E-mail Body &Sender’s InstructionsOriginal E-mail Body &Sender’s Instructions

RECORD as a Verifiable PDFRECORD as a Verifiable PDF


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Signed Contract: Page 1

Digitally Signed with a SHA1 RSA Certificate

RECORD of Original ContractRECORD of Original Contract


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Signed Contract: Page 2Signed Contract: Page 2

DIGITAL SEAL® on Original Contract DIGITAL SEAL® on Original Contract


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An electronic record or electronic signature is attributable to a person if it was the act of the person. The act of the person may be shown in any manner, including a showing of the efficacy of any security procedure applied to determine the person to which the electronic record or electronic signature was attributable.

RPost records show underlying transaction metadata for delivery to the specific mailbox. An authorized user will have access to mailboxes via standard password protection.

An electronic record or electronic signature is attributable to a person if it was the act of the person. The act of the person may be shown in any manner, including a showing of the efficacy of any security procedure applied to determine the person to which the electronic record or electronic signature was attributable.

RPost records show underlying transaction metadata for delivery to the specific mailbox. An authorized user will have access to mailboxes via standard password protection.

Original e-mail and attachments

Delivery Status

Transmission Details

Attachment Information

Transaction Metadata (delivery audit trail)

Original e-mail and attachments

Delivery Status

Transmission Details

Attachment Information

Transaction Metadata (delivery audit trail)

Transaction Proof RecordTransaction Proof Record


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PDF is both Digitally Signed (using PKI digital signatures and sealed with RPost’s Digital Seal™ protection, which is a form of digital signature that allows the original sender to countersign a contract when used with the eSignOff service.

Any future recipient can verify the integrity and authorship of the e-mail and attachments. It is as legally enforceable and legally effective as a "wet ink' signature protecting the sender against hoaxes, misrepresentation or imposture.

PDF is both Digitally Signed (using PKI digital signatures and sealed with RPost’s Digital Seal™ protection, which is a form of digital signature that allows the original sender to countersign a contract when used with the eSignOff service.

Any future recipient can verify the integrity and authorship of the e-mail and attachments. It is as legally enforceable and legally effective as a "wet ink' signature protecting the sender against hoaxes, misrepresentation or imposture.

Signed and countersigned contract(wet signature equivalent on every page of the PDF)

Signed and countersigned contract(wet signature equivalent on every page of the PDF)

Recipient SignatureRecipient Signature

SenderSignature

SenderSignature

Optional CountersignatureOptional Countersignature


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Customer Use of eSignOff™ Service

Cox Communications(Third largest cable provider and seventh largest Telco in the US)

National sales managers Monthly fixed seat/user license

eSignOff™: Electronic contracting for business customer contracts

"Cox Business’ move to electronic contracting eliminates complexity for our customers and allows them to be more productive by enabling an inexpensive single-click, close-by-e-mail solution.” Bob Hattori, vice president of operations, Cox Business.


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Cost reduction

Risk reduction

Time savings

Speed in transactions

Reduced storage

Avg. Cost of Sending 100 Documents

Cost Savings for Entire Company

RegistredE-mail

FedEx

Method Rate +Sending

CertificateDelivery Receipt

Proof content $ Total

Fed-Ex / UPS 15-40+ Included Included Impossible > 20

Registered Mail 7 & postage Included $0.85 Impossible > 8

Registered E-mail® 0.39 Included Included Included 0.39*

* For volumes of 25,000 per month or more

One-click proof of notice by e-mailOne-click proof of notice by e-mail

-- functionally equivalent to certified/registered mail (legal opinion available)-- functionally equivalent to certified/registered mail (legal opinion available)


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REDUCE E-MAIL OVERLOAD

TO SAVE ADMINISTRATIVE TIME

SIDENOTE


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SideNote™ Reduces E-mail Overload

[ ][ ][ ][ ]


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SideNote™ Service: How it Works

“To” Recipient sees only original message without the sender’s special annotated side-message.


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SideNote™ Service: How it Works

“Cc” and “Bcc” SideNote™ Recipients see separate SideNote message above original message, adding context for copied recipients.


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REDUCE OTHER SOFTWARE LICENSES

COST ALLOCATE TO POSTAGE

BILL-BACK IN CERTIFIED MAIL

CATEGORY

COST RECOVERY // AUTO BILL-BACK


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Product Transformation: Single Service to Platform

All Inclusive - On Demand - One Service - Legal Proof®

Prove- Registered E-mail to prove message delivery and content- Verify time with official timestamp - Self-authenticate e-mail records in minutes

Sign- Sender signs- Recipient signs off- Sender and receiver both sign - Sign, and time seal and convert signed contract record to PDF

Secure- End-to-end encrypt without any links or click-throughs…right to the recipient inbox- Metadata scrubbing en route- Convert to PDF with one click

Record- Classify & categorize messages for cost accounting or e-discovery- Store verifiable e-mail records in a secure, web-accessible archive

Collaborate- Include private notes to add context for cc and bcc e-mail recipients- Record back-and-forth communications with recipient

Core Service

Registered E-mail®

Continuous

Innovation


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RPost “Send Menu” – Options All-Inclusive

““Send Registered™” Feature MenuSend Registered™” Feature Menu

Includes 1-click encryption optionIncludes 1-click encryption optionIncludes 1-click e-sign optionIncludes 1-click e-sign optionIncludes 1-click PDF-conversion Includes 1-click PDF-conversion

Customizable in COTS version. Customizable in COTS version.


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1. PROOF OF DELIVERY TO REGULATORY AGENCIES

2. PROOF OF NOTICE (contractual, by-law, regulated…)

3. ONE-CLICK ELECTRONIC SIGNOFF (contracts, proxy…)

4. REDUCE RISK OF DISCREPANCY ON WHO SAID WHAT

TO WHOM BY E-MAIL

5. SIMPLIFY RECORDS RETENTION POLICIES

6. REDUCE OVERALL E-MAIL VOLUMES

Lawyer Agility


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Zafar Khan

Chief Executive Officer

RPost

310-342-0088

[email protected]

www.rpost.com

Questions?