Unauthorized Repairs: Owner Tod Wever’s Theft, Fraud, and Breach of Contracts of Dryer and AC unit repair.

This document provides the evidence of how the gross negligence and willful misconduct of RPMLV llc’s

owner, Tod Wever, and RPMLV llc employees defrauded me of $325.00. One of these charges is a

breach of contract and went beyond the max RPMLV LLc could do without my permission ( per section 5

of the PMA), which RPMLV LLc never sought to obtain from me. On the 26 August, 2014, the new tenant

submitted a work order that the dryer and air conditioning were not functioning after moving in. See

Figure 1.

These appliances should have been inspected during the June 2014 routine “move out” inspection, after

the old tenant had vacated, to verify they were functioning properly.

18 days after the new tenant moved in, the new tenant placed a second work order for the dryer to be

repaired on 5 September, 2014. See Figure 2. This demonstrates that RPMLV llc willfully chose not to

follow through with ensuring the property was maintained after the new tenant had moved in and for

the prior 3 months after the old tenant had vacated.

An Email was sent to RPMLV LLc Operation’s Jordan Hensley and RPMLV LLc Principle Owner Tod Wever

on September 29th, after RPMLV llc property managers had chosen to conduct the repairs themselves

and not through the home warranty company, American Home Shield (AHS). Repeated attempts were

made through RPMLV llc’s Property Manager Crystal Yoder to determine why RPMLV llc had not used

AHS had failed, as Crystal Yoder had failed to provide any reasoning or information for their actions. See

Figures 3.1, 3.2, and 3.3 for the full email and details leading up to 29 September, 2014.

It should also be noted that no bill was ever provided by RPMLV LLc. Also note, in all of these emails that

Henriott Real Estate Services is listed as the Broker and not the Property Manager.

RPMLV llc was aware that AHS were to be contacted first to conduct any repairs to the property, as

Principle Owner Tod Wever made clear in an email he sent to me on 29 September, 2014. Mr. Wever

further confirmed that the difference should have been returned to me, had RPMLV llc failed to contact

the home warranty. See Figure 6.

In a response email to Jordan Hensley, RPMLV llc’s Kimberly Reynaga claimed to have contacted AHS,

but AHS was unable to locate the policy or the address. See Figure 5. I called AHS to verify RPMLV llc’s

claim and AHS confirmed they had no record of RPMLV speaking to any of their personnel regarding my

account.

In Figure 9, Owner Tod Wever sent an email to Jordan Hensley to determine why the Policy Number

could not be located. Kimberly provided a response email where she admited to giving AHS the incorrect

policy number. Kimberly further provided that when she had spoken to an AHS agent on 29 September,

RPMLV LLc and AHS were able to locate my correct policy. See Figure 11.

At this point it should be overly clear to any party that RPMLV llc’s failure to provide the correct policy

number was the root of the problem. However, Tod Wever sent me an email on 2 October refusing to

accept responsibility for his employees’ failure. Instead claiming that, since RPMLV llc had contacted

AHS on 29 August, 2014, at 8:03 am, RPMLV llc was not responsible. See Figure 12.

Tod Wever was clearly unaware that the email chain, which including his employee admitting to using

the incorrect policy number, was attached to his response.

To further incriminate himself in an act of fraud, Mr. Wever claims that AHS was not able to locate my

policy even after giving them my name. Mr. Wever attempted to blame it all on AHS not wishing to lose

my account for not paying out. He then goes on to attempt to coerce me with a lesser bribe in an

attempt to get a good internet review from me, perhaps hoping I would not pursue the matter when he

was clearly guilty. I spoke to Mr. Wever on the phone after receiving the email. During our conversation,

I informed him that I did not accept bribes and if he chose not to return the funds I would seek legal

action.

Mr. Wever also provided an image of the phone record where it can be clearly seen that the 29 August,

2014, call RPMLV made lasted 1:59. See Figure 13.

RPMLV llc claimed that in a one minute and fifty-nine second phone communication with American

Home Shield (AHS), RPMLV llc was unable to place a work order with American Home Shield (AHS)

personnel, or locate my account and address. When I called and followed the AHS automated system to

get to a person, the fastest time I could get through the options to enter in my policy number incorrectly

twice took two minutes and eight seconds. 9 seconds longer than RPMLV was on the call. I did not have

the additional time needed to enter in my address without going over the time limit. Additionally, my

2:08 call did not include the time it would take to wait on hold and have an AHS agent verify the

information. Since RPMLV llc only called once, as shown in the phone record Mr. Wever provided, it is

clear that RPMLV llc only attempted to place the policy number into the automated system incorrectly

once and then simply gave up. Nor did they ever input the address.

Furthermore, it should be noted as well that the call was made on 29 August, 2014, one day after the

first work order was submitted by the tenant for the repair to be made. The tenant placed a second

work order for repairs to the dryer on 5 September, 2014. As confirmed by the 09/01/2014 –

09/30/2014 Owner Statement, the work order for the repairs were not conducted until 10th of

September, 2014. This gave RPMLV 13 days to have contacted me and informed me that they had been

unable to place the work order with AHS. Nor did RPMLV make any attempt to bring this to my attention

or determine the correct policy number themselves until they were forced to do so by my 29

September, 2014 email.

I would also note that providing a date of a phone call doesn’t prove that RPMLV llc had even called

about my property in that conversation. Based on the Owner Tod Wever’s willingness to lie to easily, it is

my belief that they likely never attempted to call about these repairs for my property at all.

With that warranty any work order done to any parts or equipment, in or on the home, costs me only

$75.00.

• The First charge was listed by RPMLV as: Invoice # 500. GE dryer. Model # DBL333GB2WW.

Install new coils and deep clean inside the dryer for $195.00.

• The Second charge listed by RPMLV as: Refrigerant R22. Duct Work Repair. 16" 28G Elbow &

Duct, for $280.00.

Figure 1: 26 August, 2014, first work order for repairs to the dryer by the tenant.

Figure 2: 5 September, 2014, second work order for repairs to the dryer by the tenant.

Figure 3.1: Part 1 of 3. Email sent to RPMLV’s Jordan Hensley and RPMLV Owner Tod Wever. Figure 3.3 relates to this issue, but Figures 3.1 and 3.2 are included to provide the full email for review.

Figure 3.2: Part 2 of 3. Email sent to RPMLV’s Jordan Hensley and RPMLV Owner Tod Wever.

Figure 3.3: Part 3 of 3. Email sent to RPMLV’s Jordan Hensley and RPMLV Owner Tod Wever.

Figure 4: This image shows the email response by Jordan Hensley.

Figure 5: Kimberly’s response to Jordan Hensley.

Figure 6: This email shows that owner Tod Wever confirms that the home warranty should have been contacted first and that the difference should be returned to me had RPMLV failed to contact the home warranty.

Figure 7: Email sent to Jordan regarding the communication with AHS and confirming that they did cover Air Conditioning and Washing machines.

Figure 8: Jordan Hensley’s email to Tod Wever, after communicating with Kimberly Reynaga in Figure 5.

Figure 9: Mr. Wever’s response to Jordan Hensley’s email in Figure 8.

Figure 10: Jordan Hensleys response to Kimberly Reynaga, from the email sent by Tod Wever regarding why RPMLV could not locate the policy in Figure 9.

Figure 11: Kimberly Reynaga’s response to the email in Figure 10.

Figure 12: Mr. Wever’s response email refusing to pay the differences.

Figure 13: Phone record provided by Tod Wever, showing that RPMLV had called American Home Shield at 8:03 am, as seen in Figure 12. Note that RPMLV was only on the phone for 1 minute and 59 seconds.