Un Q2-2.5

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International Training Centre of the ILO, 2007

Module QU2.5

Learning Unit 5

Team development and Team Work

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International Training Centre of the ILO, 2007 QU 2.5 - TR.

Team development

There is a natural development process every team progresses trough

1 forming

2 storming

3 norming

4 performing

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Team development (2)

The duration and intensity of thesestages vary from one team toanother.

The teaming process is like a rollercoaster ride:

progress will often proceed fromclimbing to stalling to falling

Good communication is the keycomponent that can help the teamprogress towards successfulcompletion of a team project. Look at a) Guidance note

b) Activity QU 2.5 AS 1/5

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Cooperating with others

In an organization only rarely can one individual complete a task without helpfrom others

Each worker must give and receive help

COLLABORATION COOPERATION

COLLABORATION = working together, doing the same in parallel

COOPERATION = operating together, doing different jobs aimed to a samegoal

In a team there should be always COOPERATION !

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5/21International Training Centre of the ILO, 2007 QU 2.5 - TR.

Work groups

To work in most organizations today is towork in groups because

problems facing the organization arebecoming more complex and require thecombined knowledge, skills and

attitudes

belief in the value ofparticipativeapproach to management

to be effective managers it is important torecognize the need to work through and ingroups

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Work groups (2)

MANAGERS have to work

through groups in aleadership role

in groups as amember

ALL WORKERSneed to

develop an understanding of how groups operate

develop skills to help groups become more effective

develop skills to become effective group members

Look at a) Guidance note


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Total Quality Management (TQM)and Team Work

TOTAL QUALITY MANAGEMENT means.

TOTAL = made up of the whole

QUALITY = degree of respondance of aproduct/service to the expectations of

customers

MANAGEMENT = act, art, or manner ofhandling, controlling, directing

TQM is the art of managing the wholeteam to respond to the expectations


b) Activity

QU 2.5 AS 3/5

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Team roles

TEAM ROLE = a tendency to behave, contribute and interrelate with others in

a particular way.

Team roles are useful to balance well with one anotherAccording to Mr. M. Belbin, the ideal number for a management team is 9 :

coordinator

completerfinisher

teamworker

monitorevaluator

resourceinvestigator

specialist

plant

implementer

sharper

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Team roles (2)

These 9 roles can be grouped into 3 categories

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Team roles (3)

Having a diverse range of roles is crucial to the balance of a team and of an

organizationopposite complement and need each other



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Characteristics of quality teams

Personal characteristics of a good team member needs include

cooperation enthusiasm sense of humour

team-mates need to share ideas, broadening their perspective, acceptingthe others values, respecting each others opinion

team mates need to be MOTIVATED in achieving mutually agreed upontasks having a shared determination to succeed

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Characteristics of quality teams (2)

Quality team mates must

be solution-oriented rather than problem focused

encourage collaboration rather than competition

be innovative and flexible in strategies

learn from problems

emphasize improvement rather than maintenance

demonstrate their commitment to quality

encourage and recognize team effort

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International Training Centre of the ILO, 2007 QU 2.5 - TR. 1


Get along with your team mates!

good human relations increaseproductivity

>65 % of performance problems is

due to strained relationships

85 90 % of all jobs are lost becauseof the inability to get along with otherpeople

with rapport is easier to get supportand cooperation

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Resolve your team conflicts!

do not create a you versus me

do not take physical action

keep calm

listen to other person

negotiate with your team mates

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Place you trust in other team mates!

trust is essential to developinterpersonal relationships

by trusting in others, you can checkhow reliable they are

by trusting in others, you can feel freeto express your feeling and yourthoughts

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Understanding team characteristics

In order to plan a teamworkstrategy is essential to

HAVE A CLEAR PURPOSE

The vision ( = picture of where theteam will be in 5 years), the mission,

the goals and the objectives must bedecided and defined by all the teammembers.

UNDERSTAND THE ROLESAND THE STRUCTURE

Team members must be clear aboutwhat is expected of them and whatis expected by the others.

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Understanding team characteristics (2)

DEFINE THE OUTPUT ANDTHE IMPACT IT HAS ON THE

ORGANISATION

Team must deliver the goods andunderstand how the teams workadds value to the organization.

USE DIVERSITY EFFECTIVELY

The team members competenciesmust be adequately mixed. All viewsand opinions must be encouraged

and used to enhance the teamoutput.

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HAVE AN OPEN DECISIONMAKING PROCESS AND A GOODPROBLEM SOLVING ABILITYWhen making decisions, all the teammember must contribute with datarequired to make sound decisions.

DEVELOP GOOD EXTERNALRELATIONSThe team must have a solid networkof support throughout theorganization and a clear externalrelations strategy.

SELF- ASSESMENTPeriodically, the team must stop toexamine how well it is functioning.

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Climate characteristics whichbest lead to a quality team-based management system

are

TEAM MEMBER FULLFILMENT

The team members must derive ahigh level of satisfaction from theirrole in the team and be challengedby their role and tasks.

PARTICIPATION

All team members must feel thatthey are contributing importantadded value to the team's output.

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ENERGY AND CREATIVITY

The team must be creative,imaginative and not afraid to takerisks. No idea must be consideredabsurd.

OPEN COMMUNICATIONTeam members must feel free toexpress their opinion and feelings,there must be a high level of trust.

HUMAN RELATIONS

Team members must treat eachother with respect and caring. Theremust be a high level of informality.

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CIVILIZED DISAGREEMENT

Team members must give andreceive constructive and non-aggressive criticism without fear oroffence. Team relationships must bediscussed openly.

LEARNING

Team members must enjoy learningform each other. Personaldevelopment must be encouraged.



Documents

Un Q2-2.5