U.N. e-Government Survey Findings and Methodologyworkspace.unpan.org/sites/Internet/Documents/(1) IRAN Presentation... · U.N. e-Government Survey Findings and Methodology Islamic

Jonas Rabinovitch, Senior e-Government Advisor

E-Government Branch DPADM

Department of Economic and Social Affairs

United Nations

U.N. e-Government Survey

Findings and Methodology

Islamic Republic of IRAN

Workshop in Tehran March 2015

Contents

1. UNDESAs Work on E- government

2. Overview of the 2014 UN E-government

Survey

3. Key Findings

4. E-government Development Index

5. 2014 Global and Regional E-Gov. Trends

http://www.UNPAN.org/DPADM/ 2

EGB/DPADMs Vision and Mission Provide support to Member States to build capacity in the area of innovation, e/m-

governance and transformation of government to foster sustainable development.

DPADMs Strategy Our strategy is based on an integrated approach among our

three main pillars of work:

1.Normative work/ Support for intergovernmental processes

2.Research and Policy Analysis

3.Capacity-building and advisory services

Overview of UNDESAs Work on E-GOVERNMENT Division for Public Administration and Development Management

Part 1 - 3

Overview of DPADM/EGBs Thematic Areas

NORMATIVE WORK

ANALYSIS AND RESEARCH

CAPACITY BUILDING

Institutional Frameworks

and Leadership for

e-Gov. Development

e-Gov. as Enabler of

Collaborative and Open

Governance for Sust. Dev.

Innovation in Service Delivery

and e-Gov.

Creates

Enabling

Political and

Legal

Environment

Generates

Jobs, Income,

Goods and

Services

Facilitates

Political and

Social Interaction

(G) State (national, state

and local levels)

(P)

Private

Sector (formal,

informal,

corporations,

SMEs, etc)

Civil Society (C) (societal, institutions and individuals)

Governance, a wider concept than

Government

Jonas Rabinovitch

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Bahrain

Brazil

Brunei Darussalam

Chad

Chile

Colombia

Costa Rica

Ecuador

Ethiopia

Guatemala

Jordan

Morocco

Panama

Qatar

Republic of Korea

Saudi Arabia

The Bahamas

Togo

United Arab Emirates

Uzbekistan

Integrated e-government strategies,

policies and guidelines with

emphasis on:

Whole of government approach

Citizen engagement

Online services

Open government/open data,

smart government and m-

government

Advisory Missions

UNDESAs E-Government Capacity Building


UNDESAs E-Government Capacity Building Tools

1. UN E-Government Survey

2. UN E-Government Knowledge Base - UNPAN

3. Online Training on UN E-Government Survey

4. Self-Assessment Toolkit (in process)

5. METER / METEP

6. Workshops/ Training

7. Peer-to-peer knowledge transfers

8. Technical cooperation projects

Self-Assessment E-Government Tool-Kit

From What to How

A tool for decision-makers to identify:

o Areas of strength and challenges;

o Steps needed to enhance their eGovernment services;

o Develop and implement eGovernment strategies to

promote sustainable development.

Practice oriented, hands-on and comprehensible

tool;

Member States will perform a self-assessment

based on UN framework and methodology;

Help UNDESA collect, analyze data and prepare

reports.

http://www.UNPAN.org/DPADM/

8


2014 UN E-Government Survey:

Thematic Overview

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E-Government for the Future We Want

http://www.UNPAN.org/DPADM/ http://www.unpan.org/dpadm/

UN E-Gov Survey adopted by Member States and Economists as a useful tool to benchmark

e-Government Development

UN Survey as a tool to guide policies and strategies on how Member States can overall improve public service delivery and bridge the digital divide.

The E-Gov Survey presents a systematic assessment of the use

of ICT to transform and reform the public sector by enhancing

efficiency, effectiveness, transparency, accountability, access to

public services and citizen participation in 193 Countries.

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UN E-Government Survey

http://www.unpan.org/dpadm/http://www.unpan.org/dpadm/


E-Participation

Whole-of-Government

Multi-channel Service Delivery

Expanding Usage

Bridging the Digital Divide and vulnerable Groups

Open Government Data

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Overview of Thematic Areas of the 2014 Survey

Key Findings

Governments across the globe are undertaking a

process of transformative change. E-Government is

becoming a holistic process to transform government

towards sustainable development.

The transformative changes entail not only the design

and implementation of innovative practices, but more

fundamentally a transformation of governments role,

functions, institutional frameworks and processes.

E-Government development can contribute towards the

post-2015 development agenda: strengthening national

capabilities, regional and national networks.


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Key Findings

In 2014, for the first time, all 193 UN Member States had

national websites.

At the regional level, Europe continued to lead followed

by the Americas, Asia, Oceania and Africa.

Effective regional cooperation will help support change

programs and advance e-government development.

(Examples: European Union, African Unions

Programme for Infrastructure Development..)


Key Findings

e-Consultation: 49% of countries provide a facility for

feedback regarding the improvement of their online

services.

e-Decision Making: 75 Member States place their e-

participation policy online.

Almost 43% of United Nations Member States today

provide information about their CIO for e-government.

73 Countries offered a One-Stop-Shop portal in 2014.


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Between 2012 and 2014, the number of countries

offering mobile apps and mobile portals doubled to

nearly 50 countries.

In 2014, 40% of national portals allow for flexible font

size.

Digital Gap: an estimated 1.1 billion households

worldwide are still not yet connected to the Internet.

Overview of Thematic Areas of the 2014 Survey

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EGDI RANKING OF

UN MEMBER

STATES

The EGDI rates the e-government

performance of countries relative to one

another, it is NOT an absolute measurement.

Human Capital Index HCI

Telecommunication Infrastructure Index TII

Online Service Index OSI

E-Government Development Index (EGDI)


The Online Service Index is based upon a four-stage model, which builds upon the levels of development of a states online presence.

Emergente

Offering basic information

on line

Mejorado Greater sources, e-tools, e-information, e-services

Transacional

Two ways interactive applications,

financial and non financial transactions

Conectado

WoG, full interoperability, G2G, G2C,C2G

Online Service Index (OSI)


The E-participation questions, as part of the e-government

questionnaire, extend the dimension of the Survey by

emphasizing citizens participation in public decision making.

This questions focus on:

E-information: use of the Internet to

facilitate provision of information;

E-consultation: interaction with

stakeholders;

E-decision making: engagement in

decision making processes.

E-Participation Index (EPI)


An average composite of the following indicators:

Estimated internet users per 100 inhabitants

Main fixed telephone lines per 100 inhabitants

Mobile subscribers per 100 inhabitants

Source: ITU

Fixed broadband facilities per 100 inhabitants

Wireless broadband subscriptions per 100 inhab.

Telecommunication Infrastructure Index (TII)


An average composite of four indicators :

Adult literacy

Mean years of schooling

Gross enrolment ratio (Primary, Secondary, Tertiary)

Estimated years of schooling

Source: UNESCO

Human Capital Index (HCI)


Global Trends

E-Government Development at a Glance


2014

Rank Country Region 2014 EGDI

1 Republic of Korea Asia 0.9462

2 Australia Oceania 0.9103

3 Singapore Asia 0.9076

4 France Europe 0.8938

5 Netherlands Europe 0.8897

6 Japan Asia 0.8874

7 United States of America Americas 0.8748

8 United Kingdom Europe 0.8695

9 New Zealand Oceania 0.8644

10 Finland Europe 0.8449

11 Canada Americas 0.8418

12 Spain Europe 0.8410

13 Norway Europe 0.8357

14 Sweden Europe 0.8225

15 Estonia Europe 0.8180

16 Denmark Europe 0.8162

17 Israel Asia 0.8162

18 Bahrain Asia 0.8089

19 Iceland Europe 0.7970

20 Austria Europe 0.7912

21 Germany Europe 0.7864

22 Ireland Europe 0.7810

23 Italy Europe 0.7593

24 Luxembourg Europe 0.7591

25 Belgium Europe 0.7564

World Average 0.4712

The Republic of Korea has retained the

top spot in 2014 with its continued

leadership and focus in e-government

innovation. Australia (2) and Singapore (3)

have both increased considerably over

their 2012 performance.

Europe is the region leading the ranking

with 16 countries in the top 25. USA and

Canada lead Americas

Highlights of 2014 E-government Rankings (EGDI)

1) World e-Government Leaders in 2014


Highlights of 2014 E-government Rankings (EGDI)

There remains a wide disparity among regions in their states of e-government

development.

Africa faces the greatest challenge, the less steep slope shows the slowest progression

and underlines its lagging position.

2) Trend lines of Regional e-government development 2003 - 2014

Regional Trends

Avoid overload of

Back-office

Interoperability

between public

entities

BACK-OFFICE

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Regional Trends

Incorporate the e-Government Office in

the institutional framework of the state

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Building national and local capacity in a holistic and

integrated manner is central to addressing the multi-

facted, highly complex and interdependent challenges our

societies face today.

To improve e-government, the survey suggests countries

establish a clear national vision, supported by committed

leadership, appropriate policies and collaborative

governance frameworks, and greater investment in

telecommunication infrastructure, human capital and

provision of online services.

Conclusion


UNDESA will capture the main findings of this workshop

by developing an online training for the benefit of Member

States who could not attend this event.

In addition, UNDESA stands ready to provide capacity-

building support, upon request from Member States,

either by facilitating further knowledge exchanges,

trainings, study tours, or advisory services.

Conclusion

4 Stages in the Development

of the Online Services

Emerging

Presence

Online Basic

information

Enhanced

presence

Improved

sources, e-Tools,

e-services of

information

Transactional

Presence

Interactive

aplications,

financial

transactions...

Connected

Presence WOG, total

interoperability,

G2G, G2C, C2G

1 2 3 4

All questions require a binary response of

YES (1 pt) / NO (0 pt)

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Methodology: Index of e-Gov

3 Basic Parameters:

OSI : Online Service Index (UNDESA) TII: Telecommunication Infrastructure Index (ITU) HCI: Human capital Index (UNESCO)

EGDI = (1/3 OSI + 1/3 TII + 1/3 HCI)

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Online Service Index (OSI)

Emerging Presence Basic Online Information

Web Presence of Public Institutions:

- National Web Site

- Ministerial Web Sites (Education, Health,

Finance, Work, Social Services)

Sources of Filled (laws, political documents, etc)

News and/or Government Policy changes

Chief Information Officer (CIO), or similar official with a

leading role

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The use of wireless technology to send messages to

mobile phones or devices

Functions to allow access for people with disabilities

Funtions of audio, video, translations into several

languages

Contact Information

Enhanced Presence Improved sources, e-Tools, e-services of information

Online Services Index (OSI)

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A single window for the online services

Access to printable forms

Access to online forms

Online transactions

Use of "Real Simple Syndication" (RSS) technology for

e-participation

Transactional Presence

Interactive aplications, financial transactions...

Online Services Index (OSI)

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The calendar of upcoming activities of e-participation

Public feedback on the national strategy, policies,

electronic services, ...

Archive government responses to questions, queries

and contributions of citizens

E-participation tools for the public (surveys, blogs,

chats, forums, etc)

Connected Presence

WOG, total interoperability, G2G, G2C, C2G

ndice de Servicios en Lnea (OSI)

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Iran



E-Government Development Index (EGDI) - IRAN

Iran

% of

Individuals

using the

internet

Fixed-

telephone

subscriptions

per 100

inhabitants

Mobile-

cellular

telephone

subscriptions

per 100

inhabitants

Fixed (wired)-

broadband

subscriptions

per 100

inhabitants

Wireless

broadband

subscriptions

per 100

inhabitants

2014

0.2940 26.00 37.63 76.10 4.03 1.34

2012

0.2638 13.00 36.30 91.25 1.21 0.68


Telecommunication Infrastructure Index (TII) - IRAN

Source: 2014, pag. 225; 2012, pag. 130


Telecommunication Infrastructure Index (TII) - IRAN


Iran % Adult literacy % Gross

enrolment ratio

Expected years

of schooling

Mean years of

schooling

2014

0.6882 85.02 76.71 13.78 7.80

2012

0.7089 85.02 69.89 - -

Human Capital Index (HCI) - IRAN

Source: 2014, p. 231; 2012; p. 133


Human Capital Index (HCI) - IRAN


1) Information 2) consultation 3) Decision Making

E-Participation - IRAN

Source: 2014, p. 238.


E-Participation Index - IRAN


1) Emerging 2) Enhanced 3) Transactional 4) Connected

Online Service Index (OSI) - IRAN

Source: 2014, p. 219.


THANK YOU

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