0457

/11/

11/O

How does it work?Getting startedYou can apply for an Unmetered Supply (UMS) via your Distribution Network Operator (DNO). You’ll need to submit an inventory of your equipment, from which they’ll calculate an Estimated Annual Consumption (EAC) and generate a Meter Point Administration Number (MPAN). Once all of this is complete they’ll create your Unmetered Supply Certificate which will contain all of the information your supplier needs to start supplying your energy.

The important detailsYour connection agreement will be between you and your DNO.

For a new UMS connectionYou’ll need to nominate us as your supplier with the DNO. The DNO will then provide us with your Unmetered Supply Certificate and we’ll register your UMS under our supply.

To transfer your supply from another electricity supplierYou’ll need to contact your dedicated UMS Sales Account Manager with your Unmetered Supply Certificate. They’ll discuss the current unit rates with you and any other conditions which need to be met before we transfer your supply.

ProductsWe have two UMS products available:

UMS Deemed Tariff – Typically for Non Half-Hourly customers with an EAC of <50,000kWhOur Deemed Tariff is designed for an Unmetered Supply with low consumption. You won’t be tied into a fixed term contract. The prices are variable and are available on our website – eonenergy.com/tsandcs

Fixed Term Bespoke Pricing – Typically for customers with an EAC of >50,000kWhOur fully inclusive contract provides you with a single rate for a fixed term. You’ll get a bespoke unit rate, tailored to your energy demands, but prices are variable. Each price will be generated on a within-day basis using the latest market data, so you can take advantage of daily changes in energy prices.

Additional products are available on request and are subject to eligibility.

What is it?An Unmetered Supply (UMS) refers to any electronic equipment that draws a current and is connected to the Distribution Network without a meter to record its energy consumption. These include traffic signals, street lights, CCTV cameras, roadside telecoms cabinets and parking meters for instance.

UMS Unmetered Supply

0457

/11/

11/O

How do I find out who my Distribution Network Operator is? You can find out your DNO by visiting nationalgrid.com The prefix on your 13-digit Meter Point Reference Number (MPAN) will tell you which supply area you are in. However, if you’re unsure, please check under ‘electricity’ in your local phone book.

Who do I contact if I have a problem with my supply (ie my street lights are not working)? You’ll need to speak to your DNO.

Why do I have a Meter Point Reference Number (MPAN) if I have an Unmetered Supply? Your MPAN is your unique reference number. It’s used by the industry to identify your business and the equipment you submitted on your inventory when you applied for your Unmetered Supply.

What do my bill charges relate to if I don’t have a meter?The charges on your bill are based on your Estimated Annual Consumption (EAC). This is calculated by your DNO and based upon the inventory of equipment supplied to them when you applied for your Unmetered Supply. If you believe your EAC is incorrect and would like a copy of your inventory, please contact your DNO.

Why is the site address on my invoice incomplete/incorrect?An Unmetered Supply can cover many addresses and postcode areas. We’re provided with site address information by your DNO. It’s important that they have a full inventory reference/description as this appears on your UMS Certificate. If this information is incomplete, please contact your DNO to update it.

Frequently Asked Questions

For our Deemed Tariff, we simply need a copy of your Unmetered Supply Certificate from your DNO.

For our Fixed Term Bespoke Pricing product, we’ll need:

• Your Unmetered Supply Certificate from your DNO

• The duration of quote required

• Tender deadline (please give a minimum five working days notice)

• Your contact details

• Preferred payment terms

• Preferred billing frequency

• Company registration/charity number (if applicable)

• Your last 12 months of Half-Hourly data (in Excel format) from your meter administrator (Half-Hourly UMS only).

Once you’ve emailed this information to retail.sales@eonenergy.com your dedicated UMS Sales Account Manager will contact you with your prices.

How to get a quote for supply

Our business is focused around youOur dedicated team are here for you, whatever your business needs.

For more information, please call us on 02476 424242 or visit eonenergy.com/corporates

Lines open 8.30am – 5.30pm Monday to Thursdayand 8.30am – 4.30pm on Fridays.

Brian Gladwin, Key Account Manager

E.ON UK plc Westwood Way Westwood Business Park Coventry CV4 8LGRegistered in England and Wales No 2366970eonenergy.com/corporates