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UiTM Website User Satisfaction Survey 2017 Kajian Kepuasan Pengguna Laman Web UiTM
2017 (http://www.uitm.edu.my)
Q1 I have answered a survey of User Satisfaction of UiTM
Website 2016: Saya pernah menjawab soalan Kajian
Kepuasan Pengguna Laman Web UiTM 2016:
Answered: 1,473 Skipped: 0
Yes / Ya 43.38%
No/ Tidak 56.62%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Yes / Ya (1) 43.38% 639
No/ Tidak (2) 56.62% 834
Total 1,473
BASIC STATISTICS
Minimum Maximum Median Mean Standard Deviation
1.00 2.00 2.00 1.57 0.50
1 / 49
UiTM Website User Satisfaction Survey 2017 Kajian Kepuasan Pengguna Laman Web UiTM
2017 (http://www.uitm.edu.my)
Q2 Gender / Jantina:
Answered: 1,473 Skipped: 0
Male / Lelaki 36.32% (535)
Female / Perempuan 63.68% (938)
Answer Choices Responses
Female / Perempuan (1) 63.68% 938
Male / Lelaki (2) 36.32% 535
Total 1,473
BASIC STATISTICS
Minimum Maximum Median Mean Standard Deviation
1.00 2.00 1.00 1.36 0.48
2 / 49
UiTM Website User Satisfaction Survey 2017 Kajian Kepuasan Pengguna Laman Web UiTM
2017 (http://www.uitm.edu.my)
Q3 Age / Umur:
100%
Answered: 1,473 Skipped: 0
80%
60%
58.72%
40%
20% 0.88% 10.93%
26.14% 3.33%
0%
≤ 18 years 19 - 25 26 - 40 41 - 55 ≥ 56 years
old / tahun years old / years old / years old / old / tahun
tahun tahun tahun
Answer Choices Responses
≤ 18 years old / tahun (1) 0.88% 13
19 - 25 years old / tahun (2) 10.93% 161
26 - 40 years old / tahun (3) 58.72% 865
41 - 55 years old / tahun (4) 26.14% 385
≥ 56 years old / tahun (5) 3.33% 49
Total 1,473
BASIC STATISTICS
Minimum Maximum Median Mean Standard Deviation
1.00 5.00 3.00 3.20 0.71
3 / 49
UiTM Website User Satisfaction Survey 2017 Kajian Kepuasan Pengguna Laman Web UiTM
2017 (http://www.uitm.edu.my)
Q4 User status / Status pengguna:General
100% Answered: 1,473 Skipped: 0
80% 88.19%
60%
40%
20% 9.71% 1.29% 0.81%
0%
UiTM student / UiTM staff / UiTM alumni / General public
Pelajar UiTM Staf UiTM Alumni UiTM / Orang awam
Answer Choices Responses
UiTM student / Pelajar UiTM (1) 9.71% 143
UiTM staff / Staf UiTM (2) 88.19% 1,299
UiTM alumni / Alumni UiTM (3) 1.29% 19
General public / Orang awam (4) 0.81% 12
Total 1,473
BASIC STATISTICS
Minimum Maximum Median Mean Standard Deviation 1.00 4.00 2.00 1.93 0.37
4 / 49
UiTM Website User Satisfaction Survey 2017 Kajian Kepuasan Pengguna Laman Web UiTM
2017 (http://www.uitm.edu.my)
Q5 If your answer as general public, state your status: /Jika
jawapan sebagai orang awam, nyatakan status anda :
Answered: 12 Skipped: 1,461 100%
80%
60%
40% 33.33%
25.00%
16.67% 16.67%
20% 8.33%
0%
Student / Government Private Self-employed Not working
Pelajar servant / sector / Bekerja / Tidak
Kakitangan workers / sendiri bekerja
Awam Pekerja...
Answer Choices Responses
Student / Pelajar (1) 25.00% 3
Government servant / Kakitangan Awam (2) 16.67% 2
Private sector workers / Pekerja Sektor Swasta (3) 16.67% 2
Self-employed / Bekerja sendiri (4) 8.33% 1
Not working / Tidak bekerja (5) 33.33% 4
Total 12
BASIC STATISTICS
Minimum Maximum Median Mean Standard Deviation 1.00 5.00 3.00 3.08 1.61
5 / 49
UiTM Website User Satisfaction Survey 2017 Kajian Kepuasan Pengguna Laman Web UiTM
2017 (http://www.uitm.edu.my)
Q6 State your reasons for visiting UiTM's website: Nyatakan
sebab anda melawat laman web UiTM: (You can state more
than one / Anda boleh nyatakan lebih dari satu)
Answered: 1,414 Skipped: 59
To access the 94.98%
portal (eg:...
To access 75.04%
information ...
To download 75.11%
documents /...
To look for 59.41%
news /...
To search for 33. 80%
research /...
To browse the 27.86%
website / ou...
Other (please 2.19%
specify) /...
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
94.98%
To access the portal (eg: Webmail, Staff Portal, FinePortal, SIMS, ICRESS) Untuk mencapai portal (contoh: Webmail, 1,343
Portal staf, FinePortal, SIMS, ICRESS) (1)
75.04%
To access information in the staff directoryUntuk mencapai maklumat dalam direktori staf (2) 1,061
75.11%
To download documents / formsUntuk memuat turun dokumen / borang (3) 1,062
59.41%
To look for news / announcements / events activitiesUntuk melihat berita / pengumuman / aktitivi acara (4) 840
33.80%
To search for research / academic materialsUntuk mencari bahan penyelidikan / akademik (5) 478
27.86%
To browse the website / out of curiousitySekadar meninjau / sekadar ingin tahu (6) 394
Other (please specify) / Lain-lain (nyatakan) (7) 2.19% 31
Total Respondents: 1,414
BASIC STATISTICS
Minimum Maximum Median Mean Standard Deviation 1.00 7.00 3.00 2.88 1.59
UiTM Website User Satisfaction Survey 2017 Kajian Kepuasan Pengguna Laman Web UiTM
2017 (http://www.uitm.edu.my)
Q7 Rate your level of satisfaction with the UiTM's website:
Nilaikan tahap kepuasan hati dengan laman web UiTM:
Answered: 1,414 Skipped: 59 100%
80%
62.31%
60%
40%
20.37%
13.72%
20%
3.04% 0.57%
0%
Very
Somewhat Neutral / Somewhat Very
satisfied / satisfied / Neutral dissatisfied dissatisfied
Sangat Berpuas hati / Tidak / Sangat
berpuas hati berpuas hati tidak berp...
Answer Choices Responses
Very satisfied / Sangat berpuas hati (1) 20.37% 288
Somewhat satisfied / Berpuas hati (2) 62.31% 881
Neutral / Neutral (3) 13.72% 194
Somewhat dissatisfied / Tidak berpuas hati (4) 3.04% 43
Very dissatisfied / Sangat tidak berpuas hati (5) 0.57% 8
Total 1,414
BASIC STATISTICS
Minimum Maximum Median Mean Standard Deviation 1.00 5.00 2.00 2.01 0.72
8 / 49
UiTM Website User Satisfaction Survey 2017 Kajian Kepuasan Pengguna Laman Web UiTM
2017 (http://www.uitm.edu.my)
Q8 I visit UiTM's website : Saya melawat laman web UiTM :
Daily (at
least once p...
Weekly (at
least once a...
Monthly (1 – 2
times a mont...
Quarterly (3 – 4 times a ye...
Annually (1 –
2 times a ye...
Visited 2 – 3
times before...
This is my
first visit ...
Other (please
specify) /...
7.07%
1.91%
0.28%
0.71%
0.50%
1.27%
Answered: 1,414 Skipped: 59
67.54%
20.72%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Daily (at least once per day) / Harian (sekurang-kurangnya sekali sehari) (1) 67.54% 955
Weekly (at least once a week) / Mingguan (sekurang-kurangnya sekali seminggu) (2) 20.72% 293
Monthly (1 – 2 times a month) / Setiap bulan (1 – 2 kali sebulan) (3) 7.07% 100
Quarterly (3 – 4 times a year) / Setiap suku tahun (3 – 4 kali dalam setahun) (4) 1.91% 27
Annually (1 – 2 times a year) / Setiap tahun (1 – 2 kali dalam setahun) (5) 0.28% 4
Visited 2 – 3 times before / Telah melawat 2 – 3 kali sebelum ini (6) 0.71% 10
This is my first visit / Lawatan yang pertama kali (7) 0.50% 7
Other (please specify) / Lain-lain (nyatakan) (8) 1.27% 18
Total 1,414
BASIC STATISTICS
Minimum Maximum Median Mean Standard Deviation 1.00 8.00 1.00 1.57 1.17
UiTM Website User Satisfaction Survey 2017 Kajian Kepuasan Pengguna Laman Web UiTM
2017 (http://www.uitm.edu.my)
Q9 I use the following tools to access UiTM's website: Saya
menggunakan alat berikut untuk mencapai laman web UiTM : (You
can tick (√) more than one / Anda boleh menjawab lebih dari satu)
100% Answered: 1,414 Skipped: 59
80%
61.74% 86.00%
60%
44.13%
40%
20%
11.10%
1.20%
0%
Smartphone / Tablet / Notebook / Desktop / Other
Telefon Tablet Komputer riba Komputer (please
pintar peribadi specify) /
Lain-lain...
Answer Choices Responses
Smartphone / Telefon pintar (1) 61.74% 873
Tablet / Tablet (2) 11.10% 157
Notebook / Komputer riba (3) 44.13% 624
Desktop / Komputer peribadi (4) 86.00% 1,216
Other (please specify) / Lain-lain (nyatakan) (5) 1.20% 17
Total Respondents: 1,414
BASIC STATISTICS
Minimum Maximum Median Mean Standard Deviation 1.00 5.00 3.00 2.77 1.29
UiTM Website User Satisfaction Survey 2017 Kajian Kepuasan Pengguna Laman Web UiTM
2017 (http://www.uitm.edu.my)
Q10 Describe your experience in navigating/searching UiTM's
website: Huraikan pengalaman anda dalam bernavigasi/
mencari laman web UiTM:
Answered: 1,406 Skipped: 67
I was able to 48.51% find exactly...
I was able to
42.32%
find a part ...
I was able to 4.13%
find somethi...
I had no 1.99%
specific age...
I was not able 1.85%
to find what...
Other (please 1.21%
specify) /...
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
48.51%
I was able to find exactly what I was looking forSaya dapat mencari apa yang saya cari (1) 682
42.32%
I was able to find a part of what I was looking forSaya dapat mencari sebahagian daripada apa yang dicari (2) 595
I was able to find something better than what I was looking forSaya dapat mencari sesuatu yang lebih baik daripada 4.13% 58
apa yang dicari (3)
I had no specific agenda in mind when I visitedSaya tidak mempunyai agenda tertentu dalam fikiran ketika melawat 1.99% 28
(4)
I was not able to find what I was looking forSaya tidak dapat mencari apa yang saya cari (5) 1.85% 26
Other (please specify) / Lain-lain (nyatakan) (6) 1.21% 17
Total 1,406
BASIC STATISTICS
Minimum Maximum Median Mean Standard Deviation 1.00 6.00 2.00 1.70 0.94
UiTM Website User Satisfaction Survey 2017 Kajian Kepuasan Pengguna Laman Web UiTM 2017
(http://www.uitm.edu.my)
Q11 Rate your satisfaction with the following features of UiTM's
website: Nilaikan tahap kepuasan hati anda terhadap ciri-ciri laman
web UiTM berikut:
100% Answered: 1,387 Skipped: 86
80%
60%
40%
20%
0%
The Having the The clarity Accuracy of Design
consistency “one look and of the information Layout
of feel” displayed Paparan Rekabentuk
informatio... presentati... informatio... maklumat y...
Very dissatisfied Sangat tidak berpuas hati Somewhat dissatisfiedTidak berpuas hati NeutralNeutral
Somewhat satisfiedBerpuas hati Very satisfiedSangat berpuas hati
Very Somewhat NeutralNeutral Somewhat Very Total Weighted
dissatisfied dissatisfiedTidak (3) satisfiedBerpuas satisfiedSangat Average
Sangat berpuas hati (2) hati (4) berpuas hati
tidak (5)
berpuas
hati (1)
The consistency of 2.17% 10.97% 18.12% 57.55% 11.19% information display 30 152 251 797 155 1,385 2.96
(eg: about courses,
faculties, research
centre, program,
etc) Paparan
maklumat yang
konsisten (contoh:
mengenai kursus,
program, fakulti,
penyelidikan dan
lain-lain)
Having the “one 2.68% 10.35% 24.17% 49.20% 13.60% look and feel” 37 143 334 680 188 1,382 2.98
presentation
Mempunyai
persembahan yang
“one look and feel”
The clarity of the 2.98% 11.54% 18.07% 51.89% 15.53% displayed 41 159 249 715 214 1,378 2.98
information Paparan
maklumat yang jelas
Accuracy of 3.41% 9.93% 22.68% 50.00% 13.99% information Paparan 47 137 313 690 193 1,380 2.97
maklumat yang
tepat
Design Layout 3.48% 9.13% 19.28% 49.49% 18.62% Rekabentuk 48 126 266 683 257 1,380 3.03
Basic Statistics
Minimum Maximum Median Mean Standard Deviation
UiTM Website User Satisfaction Survey 2017 Kajian Kepuasan Pengguna Laman Web UiTM
2017 (http://www.uitm.edu.my)
The consistency of information display (eg: about courses, faculties, research centre, program, etc) Paparan maklumat yang konsisten 1.00 5.00 4.00 3.65 0.90
(contoh: mengenai kursus, program, fakulti, penyelidikan dan lain-lain)
Having the “one look and feel” presentation Mempunyai persembahan yang “one look and feel” 1.00 5.00 4.00 3.61 0.94
The clarity of the displayed information Paparan maklumat yang jelas 1.00 5.00 4.00 3.65 0.97
Accuracy of information Paparan maklumat yang tepat 1.00 5.00 4.00 3.61 0.96
Design Layout Rekabentuk 1.00 5.00 4.00 3.71 0.99
UiTM Website User Satisfaction Survey 2017 Kajian Kepuasan Pengguna Laman Web UiTM
2017 (http://www.uitm.edu.my)
Q13 How likely is it that you would recommend UiTM Website
to a friend or colleague?
100% Answered: 1,243 Skipped: 230
80%
60%
47.47%
40%
25.50%
27.03%
20%
0%
Detractors (0-6)
Passives (7-8) Promoters (9-10)
DETRACTORS (0-6) PASSIVES (7-8) PROMOTERS (9-10) NET PROMOTER® SCORE
25.50% 47.47% 27.03% 2 317 590 336
BASIC STATISTICS
Minimum Maximum Median Mean Standard Deviation
1.00 11.00 9.00 8.45 1.75