View
216
Download
0
Tags:
Embed Size (px)
Citation preview
UCB Innovation for Specialists™A Global Biopharma Leader
TELEWORKING
ConfidentialUCB Innovation for Specialists™A Global Biopharma Leader
CONTENTSCONTENTS
1. DEFINITION1. DEFINITION
2. WHY TELEWORKING AT UCB2. WHY TELEWORKING AT UCB
3. PILOT GROUP3. PILOT GROUP• • OBJECTIVEOBJECTIVE• • COMMUNICATIONCOMMUNICATION• • GUIDELINES AND TOOLSGUIDELINES AND TOOLS• • EVALUATIONEVALUATION
4. EVALUATION OF PILOT GROUP EXPERIENCE4. EVALUATION OF PILOT GROUP EXPERIENCE• • POPULATION PROFILEPOPULATION PROFILE• • TELEWORKERS’ COMMENTSTELEWORKERS’ COMMENTS• • MANAGERS’ COMMENTSMANAGERS’ COMMENTS• • IT SUPPORTIT SUPPORT• • CONCLUSIONCONCLUSION
5. AND NEXT?5. AND NEXT?
ConfidentialUCB Innovation for Specialists™A Global Biopharma Leader
1. DEFINITION1. DEFINITION
Work at home Work at home Without any direct supervision of the employeeWithout any direct supervision of the employee Via ICTVia ICT
Regulated by addendum to contract Regulated by addendum to contract
Difference between “informal” TW and “formal” TWDifference between “informal” TW and “formal” TW
ConfidentialUCB Innovation for Specialists™A Global Biopharma Leader
2. WHY “TELEWORKING” AT UCB2. WHY “TELEWORKING” AT UCB
Size of the companySize of the company
Request from the “exempt” people Request from the “exempt” people (Forum des Cadres)(Forum des Cadres)
Request from departments : R&D, ITRequest from departments : R&D, IT
ConfidentialUCB Innovation for Specialists™A Global Biopharma Leader
3. PILOT GROUP 3. PILOT GROUP (1/4)(1/4)
1. Objective1. Objective
Short termShort term• • Set up a pilot group of 30 Set up a pilot group of 30 cadres cadres willing to willing to take take part in the project and to telework one or part in the project and to telework one or two days two days a week a week (max. of 2 days to avoid drawbacks (max. of 2 days to avoid drawbacks such as loss of such as loss of information, communication, lack of direct information, communication, lack of direct contact,...)contact,...)
•• Evaluate after 3 and 6 monthsEvaluate after 3 and 6 months
Long termLong term
Implement teleworking for Implement teleworking for cadres cadres at UCBat UCB
ConfidentialUCB Innovation for Specialists™A Global Biopharma Leader
3. PILOT GROUP 3. PILOT GROUP (2/4)(2/4)
2. Communication2. Communication
Presentation to “requesting” managementPresentation to “requesting” management
Identification by management of possibly Identification by management of possibly interested teleworking candidatesinterested teleworking candidates
Presentation of the “pilot group” project to the Presentation of the “pilot group” project to the concerned concerned Cadres Cadres : 4 in R, 21 in D, 5 in IT: 4 in R, 21 in D, 5 in IT
ConfidentialUCB Innovation for Specialists™A Global Biopharma Leader
3. PILOT GROUP 3. PILOT GROUP (3/4)(3/4)
3. Guidelines and tools3. Guidelines and tools
3.1. UCB Policy3.1. UCB Policy Based on the “Accord Cadre Européen” (2002-07-16)Based on the “Accord Cadre Européen” (2002-07-16) In line with CCT 85 (2005-11-09)In line with CCT 85 (2005-11-09) Specific UCB guidelines and conditionsSpecific UCB guidelines and conditions
3.2. Feasibility form3.2. Feasibility form Function related required criteria (information Function related required criteria (information
treatment, productivity measurable?, face to face treatment, productivity measurable?, face to face interaction,...)interaction,...)
Employee’s profile (performance, autonomy, capacity of Employee’s profile (performance, autonomy, capacity of solving problems,... )solving problems,... )
ConfidentialUCB Innovation for Specialists™A Global Biopharma Leader
3. PILOT GROUP 3. PILOT GROUP (4/4)(4/4)
4. Evaluation4. Evaluation
After 3 months After 3 months Evaluation N / N-1Evaluation N / N-1 Sent to HRSent to HR
After 6 monthsAfter 6 months Conclusions of the experience of the pilot groupConclusions of the experience of the pilot group Modifications needed?Modifications needed? Implement TW on the Braine site for Implement TW on the Braine site for CadresCadres??
ConfidentialUCB Innovation for Specialists™A Global Biopharma Leader
4. EVALUATION OF PILOT GROUP 4. EVALUATION OF PILOT GROUP EXPERIENCEEXPERIENCE
4.1. Population profile4.1. Population profile
Men/Women Distribution
Men13
Women17
Men
Women
ConfidentialUCB Innovation for Specialists™A Global Biopharma Leader
4. EVALUATION OF PILOT GROUP 4. EVALUATION OF PILOT GROUP EXPERIENCEEXPERIENCE
4.1. Population profile4.1. Population profile
Age
56
9
4
2
4
0
2
4
6
8
10
25-29 30-34 35-39 40-44 45-49 50-55
Age
# of People
ConfidentialUCB Innovation for Specialists™A Global Biopharma Leader
4. EVALUATION OF PILOT GROUP 4. EVALUATION OF PILOT GROUP EXPERIENCEEXPERIENCE
4.1. Population profile4.1. Population profileFTE
27
3
0
5
10
15
20
25
30
Full Time (100%) Part Time (80%)
FTE
# of People
ConfidentialUCB Innovation for Specialists™A Global Biopharma Leader
4. EVALUATION OF PILOT GROUP 4. EVALUATION OF PILOT GROUP EXPERIENCEEXPERIENCE
4.1. Population profile4.1. Population profile
Departments
4
21
5
0
5
10
15
20
25
Research Development IT
Departments
# of people
ConfidentialUCB Innovation for Specialists™A Global Biopharma Leader
4. EVALUATION OF PILOT GROUP 4. EVALUATION OF PILOT GROUP EXPERIENCEEXPERIENCE
4.1. Population profile4.1. Population profileNumber of Teleworking days
25
5
0
5
10
15
20
25
30
1 2
# days
# people
ConfidentialUCB Innovation for Specialists™A Global Biopharma Leader
4. EVALUATION OF PILOT GROUP 4. EVALUATION OF PILOT GROUP EXPERIENCEEXPERIENCE
4.1. Population profile4.1. Population profileChosen days
9
56
78
0
2
4
6
8
10
Monday Tuesday Wednesday Thursday Friday
Days
# of people
ConfidentialUCB Innovation for Specialists™A Global Biopharma Leader
4. EVALUATION OF PILOT GROUP 4. EVALUATION OF PILOT GROUP EXPERIENCEEXPERIENCE
4.1. Population profile4.1. Population profile Distance Home / OfficeDistance Home / Office
< 20 km 20 km <X < 50 km > 50 km
# télétravailleur
s
5 13 12
% 17% 43% 40%
ConfidentialUCB Innovation for Specialists™A Global Biopharma Leader
4. EVALUATION OF PILOT GROUP 4. EVALUATION OF PILOT GROUP EXPERIENCEEXPERIENCE
4.2. Teleworkers’ comments4.2. Teleworkers’ comments1.1. Advantages : better efficiency and productivityAdvantages : better efficiency and productivity
Other identified advantages : autonomy, flexibility of working Other identified advantages : autonomy, flexibility of working hours, better organisation, better environment, travel hours, better organisation, better environment, travel savingssavings
Most Frequent Identified Advantages
2927
23 22 21
30
0
5
10
15
20
25
30
35
Advantages
# answers / people
Better concentration
Gain of time
Better productivity
Less stress
Better quality of life
Better work/private lifebalance
ConfidentialUCB Innovation for Specialists™A Global Biopharma Leader
4. EVALUATION OF PILOT GROUP 4. EVALUATION OF PILOT GROUP EXPERIENCEEXPERIENCE
4.2. Teleworkers’ comments4.2. Teleworkers’ comments
2. Disadvantages : very few due to the 1 or 2 2. Disadvantages : very few due to the 1 or 2 days teleworking solutiondays teleworking solution
Flexibility of the teleworking day would be appreciatedFlexibility of the teleworking day would be appreciated
Disadvantages
9
4 43
2
0
2
4
6
8
10
Disadvantages
# answers
Participation to meetings
Less contacts withcolleagues
Work/private lifeseparation
Instable connection
Difficulty to stop working
ConfidentialUCB Innovation for Specialists™A Global Biopharma Leader
4. EVALUATION OF PILOT GROUP 4. EVALUATION OF PILOT GROUP EXPERIENCEEXPERIENCE
4.2. Teleworkers’ comments4.2. Teleworkers’ comments3.3. Communication and team spiritCommunication and team spirit 83% of teleworkers think communication is not more 83% of teleworkers think communication is not more
complex than before complex than before 87% don’t have the impression of losing information87% don’t have the impression of losing information Most important impact : difficulty of organising Most important impact : difficulty of organising
meetings. 43% think it’s more difficult whereas 57% meetings. 43% think it’s more difficult whereas 57% don’t suffer from this problemdon’t suffer from this problem
93% feels as well integrated in the team as before93% feels as well integrated in the team as before Most of teleworkers have colleagues on other sites, so Most of teleworkers have colleagues on other sites, so
no impactno impact
ConfidentialUCB Innovation for Specialists™A Global Biopharma Leader
4. EVALUATION OF PILOT GROUP 4. EVALUATION OF PILOT GROUP EXPERIENCEEXPERIENCE
4.3. Managers’ comments4.3. Managers’ commentsAnalysis based on 15 managers’ answers covering 26 Analysis based on 15 managers’ answers covering 26 teleworkersteleworkers
1.1. AdvantagesAdvantages
No disruptionNo disruption Quality of workQuality of work EfficiencyEfficiency Less stressLess stress Sparing Time Sparing Time
87% think teleworking is a motivation and retention 87% think teleworking is a motivation and retention factorfactor
ConfidentialUCB Innovation for Specialists™A Global Biopharma Leader
4. EVALUATION OF PILOT GROUP 4. EVALUATION OF PILOT GROUP EXPERIENCEEXPERIENCE
4.3. Managers’ comments4.3. Managers’ comments2. Disadvantages2. Disadvantages Organisation of meetings when several members of the Organisation of meetings when several members of the
team are involved in teleworkingteam are involved in teleworking No face to face communication : wait until next day if No face to face communication : wait until next day if
paper support neededpaper support needed
3. Impact N / N-1 relationship3. Impact N / N-1 relationship Evaluation : no more time needed to assess teleworkersEvaluation : no more time needed to assess teleworkers Slight impact on team spirit because less direct contactsSlight impact on team spirit because less direct contacts Deadlines are met, even earlier than foreseenDeadlines are met, even earlier than foreseen Same quality of work, or even betterSame quality of work, or even better No impact on team managementNo impact on team management Teleworkers easily reachable at homeTeleworkers easily reachable at home
ConfidentialUCB Innovation for Specialists™A Global Biopharma Leader
4. EVALUATION OF PILOT GROUP 4. EVALUATION OF PILOT GROUP EXPERIENCEEXPERIENCE
4.3. Managers’ comments4.3. Managers’ comments
4. Other comments4. Other comments
80% of managers consider that 2 days/week 80% of managers consider that 2 days/week teleworking is a max.teleworking is a max.
73% of managers think teleworkers in their teams 73% of managers think teleworkers in their teams would find it difficult to come back 100% on the would find it difficult to come back 100% on the Braine site. Braine site.
Teleworking is seen as an excellent initiative Teleworking is seen as an excellent initiative indicating UCB shows confidence in it’s collaborators. indicating UCB shows confidence in it’s collaborators.
ConfidentialUCB Innovation for Specialists™A Global Biopharma Leader
4. EVALUATION OF PILOT GROUP 4. EVALUATION OF PILOT GROUP EXPERIENCEEXPERIENCE
4.4. IT Support4.4. IT Support
IT and softphone connexion is not always IT and softphone connexion is not always optimal. optimal.
ConfidentialUCB Innovation for Specialists™A Global Biopharma Leader
4. EVALUATION OF PILOT GROUP 4. EVALUATION OF PILOT GROUP EXPERIENCEEXPERIENCE
4.5. CONCLUSION4.5. CONCLUSION Positive experiencePositive experience Better efficiency and productivityBetter efficiency and productivity Few identified disadvantages because of 1 or 2 days Few identified disadvantages because of 1 or 2 days
teleworking solutionteleworking solution Motivation and retention factorMotivation and retention factor
Advise : implement teleworking for “cadres” with special Advise : implement teleworking for “cadres” with special attention to :attention to :●● maximum 2 daysmaximum 2 days●● flexibility of teleworking dayflexibility of teleworking day●● importance of mutual confidenceimportance of mutual confidence●● importance of good organisation within the teamimportance of good organisation within the team●● evaluation with manager after 3 monthsevaluation with manager after 3 months
ConfidentialUCB Innovation for Specialists™A Global Biopharma Leader
5. AND NEXT?5. AND NEXT?
Teleworking implemented for exempt population in Teleworking implemented for exempt population in Belgium as from 1 January 2007Belgium as from 1 January 2007
58 people now teleworking in Braine-l’Alleud58 people now teleworking in Braine-l’Alleud
Very positive feedbackVery positive feedback
First “formal” evaluation at the end of the year as First “formal” evaluation at the end of the year as compared to non-teleworking colleaguescompared to non-teleworking colleagues
UCB Innovation for Specialists™A Global Biopharma Leader
QUESTIONS?QUESTIONS?