UBND TINH SON LA V A N P H O N G

CONG HOA XA HOI CHU NGHIA V I E T NAM Bgc lap - Tu- do - Hanh phuc

S6: 04/KH-VPUB San La, ngay 20 thang 01 nam 2020

Kfi H O A C H w

Nang cao Chi so Hieu qua Quan tri va Hanh chinh cong nam 2020

Thuc hien k I hoach s6 09/KH-UBND ngay 13/01/2020 v^ nang cao Chi so Hieu qua Quan tri va Hanh chinh cong nam 2020.

Van phong UBND tinh ban hanh Ke hoach nang cao Chi so Hieu qua Quan tri va Hanh chinh cong nam 2020 (sau day gpi tat la Chi so PAPI) nhu sau:

1. MUC DICH, Y E U CAU 1. Muc dich Nang cao chat lugng dieu hanh, quan tri va hanh chinh cong cua cua cac

phong, ban, don v i huong tdi xay dung nen hanh chinh minh bach, hieu luc, hieu qua, chuyen nghiep, thong nhat, nang cao chat lugng phuc vu va uy tin cua can bg, cong chuc, vien chuc doi voi nhan dan.

Gop phdn nang cao Chi so PAPI cua tinh nam 2020 t i i p tuc tang bac so voi nam 2019.

Nang cao trach nhiem cua ngubi dung ddu cac phong, ban, don v i va ciia moi can bg, cong chuc, vien chuc va nhan dan trong viec no luc cai thien Chi so PAPI cua tinh.

2. Yeu cau Truong cac phong, ban, don v i tang cubng su chi dao toan dien, thong

nhit, dong bg, xac dinh cai thien va nang cao Chi so PAPI. Ke hoach dugc trien khai toi toan the can bg, cong chuc, vien chuc true thuoc cac phong, ban, don v i .

Trong qua trinh t r i l n khai thuc hien truong cac phong, ban, don v i tang cubng cong tac k i l m tra, don doc, thubng xuyen nam bat, kip thbi phat hien, de xudt bb sung nhung giai phap moi nhdm thuc hien c6 hieu qua cac nhiem vu da de ra. Qua trinh thuc hien cdn kbt hop chat che voi viec thuc hien nhiem vu dugc giao cua cac phong, ban, don v i true thuoc Van phong.

II . NOI DUNG VA GIAI PHAP THUC HIEN 1. Ngi dung "Tham gia cua ngubi dan b cap co sb"

1.1. Cac phong, ban, don v i thuc tot cong tac kiem tra, giam sat viec trien khai thuc hien cac quy dinh, van ban cua Dang va Nha nubc b co sb; xem xet, xu ly nghiem nhung trubng hop v i pham quy che dan chu b co sb. Thuc hien tot viec pho bien tuyen truyen phap luat, huong dan, kiem tra, don doc viec thuc hien cac quy dinh, van ban cua Dang va Nha nubc b co sb, xem xet, xu ly nhung trubng hop vi pham quy che dan chu b co sb. Tang cubng cong tac thong tin,

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tuyen truybn doi voi can bo, cong chuc, vien chuc ve Nghi dinh so 04/2015/ND-CP ngay 09/01/2015 cua Chinh phii vb viec thuc hien dan chu trong hoat dong ciia co quan hanh chinh nha nuoc va su nghiep cong lap. Thuc hien nghiem hie va tao dibu kien thuan Igi d i nhan dan tham gia thuc hien cac nhiem vu ciia Van phong nhit la trong ITnh vuc giai quyet thii tuc hanh chinh thuoc thdm quybn giai quybt ciia Van phong tai Trung tam Phuc vu Hanh chinh cong theo quy dinh.

1.2. Tap trung to chiic t6t cac cuoc tiep cong dan dinh ky hoac dot xui t dam bao theo diing quy dinh ciia phap luat va dap ling dugc cac ngi dung theo yeu cau ciia nguoi dan.

2. Noi dung "Cong khai, minh bach"

2.1. Day manh cong tac tuyen truybn, giao due can bg, dang vien, cong chiic, vien chiic nhan thiic sau sic, day dii vb t i m quan trgng cua Chi so hieu qua quan tr i hanh chinh doi voi su phat trien ben vimg ciia tinh. Dong thai tang cuang cong tac ph6 b i ln , tuyen truyen tai cac phong, ban, dan v i va tai Van phong nh im nang cao nhan thiic cho can bg, cong chiic, vien chiic thuc hien diing cac quy dinh ciia phap luat.

2.2. Thuc hien nghiem cac quy dinh ciia phap luat ve cong khai, minh bach thu, chi ngan sach ciia Van phong. Phat huy vai tro giam sat ciia cac doan the, ciia can bg, cong chiic, vien chiic; kip thai ngan chan nhimg dau hieu tieu cue, x i i ly nghiem cac truang hgp v i pham cac quy dinh vb quan ly tai chinh, tai san cong theo tham quyen.

3. No! dung "Trach nhiem giai trinh vol ngubi dan"

3.1. Nang cao trach nhiem giai trinh vai ngubi dan trong viec thuc hien nhiem vu, quyen han dugc giao. Tiep tuc thuc hien nghiem Nghi dinh s6 90/2013/ND-CP ngay 08/08/2013 ciia Chinh phii'quy dinh trach nhiem gi^i trinh ciia CO quan nha nubc trong viec thuc hien nhiem vu, quyen han dugc giao.

3.2. Thubng xuyen to chuc tot viec tiep cong dan, dbi thoai vbi ngubi dan. Tap trung giai quyet diit dibm nhimg vubng mic cua nhan dan, thuc hien tbt cong tac giai quyet khieu nai, to cao ciia cong dan. Tap trung giai quybt dut diem khieu nai, to cao ciia cong dan.

3.3. Nang cao hieu qua hoat dong ciia Ban Thanh tra nhan dan ciia Van phbng.

4. Noi dung "Kiem scat tham nhung trong khu vyc cong"

4.1. Tuyen truyen, pho bien cac quy dinh ciia phap luat, cac van ban cb lien quan ye phbng, chong tham nhung; gbp phbn nang cao hieu qua cong tac phbng, chong tham nhung tai ca quan Van phbng. X u ly nghiem cac hanh v i tham nhung va x u ly trach nhiem ciia ngubi diing dau khi d l xay ra tham nhung trong cac phbng, ban, dan v i do minh phu trach.

4.2. Tang cubng kiem tra chan chinh ky luat, ky cuang hanh chinh. Tang cubng cong tac kiem tra (theo ki hoach) viec giai quybt cac thii tuc hanh chinh

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cho ca nhan, t6 chuc va doanh nghiep d l kip thai phat hien, ngan chan va xu ly nghiem cac truang hgp cong chuc gay nhung nhilu, phibn ha cho nguai dan. Cong khai dhy du quy trinh giai quybt, thai gian giai quybt, cong chuc giai quyet, phi, le phi trong viec giai quyet thu tuc hanh chinh de ca nhan, to chuc biet va cung thuc hien giam sat.

4.3. Tang cuang cong tac kiem tra viec thuc hien tai cac Trung tam Phuc vu hanh chinh cong tinh.

5. Noi dung "Cai each thu tuc hanh chinh"

5.1. Tang cuang trach nhiem cua nguai dung dhu cac phong, ban, dan v i trong cong tac cai each thu tuc hanh chinh (TTHC). Thuang xuyen thuc hien cong tac ra soat, cong bo, cong khai cac TTHC, kien nghi cat giam cac TTHC ruam ra, khong can thiet. Day nhanh tien do giai quyet ho so, nit ngan thai gian va giam chi phi nh3m tao dibu kien thuan Igi nhat cho nguai dan. Kip thai cap nhat cac TTHC de tham muu cong bo kip thai theo quy dinh; cong bo cong khai, minh bach cac TTHC va cap nhat kip thai tren ca sa du lieu quoc gia, Cong dich vu cong qu6c gia ve TTHC; niem ybt, cong khai TTHC tren C6ng/Trang thong tin dien tu thanh phan ciia ca quan, dan v i va tai nai tiep nhan, giai quyet TTHC.

5.2. To chiic kiem tra, danh gia hoat dong ciia Bg phan tiep nhan va tra kbt qua tai Trung tam Phuc vu Hanh chinh cong nhat la trach nhiem ciia cong chiic, vien chiic thuc hien viec tiep nhan, giai quyet va tra ket qua TTHC cho nguai dan, t6 chiic; kip thai chan chinh nhung bibu hien gay kho khan, phibn ha, nhung nhieu.

5.3. Ph6i hgp t6 chiic danh gia su hai long ciia nguai dan, to chiic doi vai su phuc vu ciia ca quan hanh chinh nha nuac tren dia ban tinh San La nam 2020.

6. Cung ling djch vu cong 6.1. Tiep tuc quan triet trien khai thuc hien nghiem tiic cac chuang trinh,

muc tieu ve phong, chong tgi pham; phong, chong ma tiiy; khong de xay ra tinh trang m i t an ninh trat tu tai ca quan Van phong.

6.2. Nang cao chat lugng, hieu qua hoat dong thuc hien phoi hgp giiia cac sa, nganh, doan th i trong cong tac xay dung nen quoc phong toan dan, an ninh nhan dan vung manh. Tiep tuc day manh phong trao toan dan tham gia bao ve an ninh to quoc.

7. Noi dung Quan tri dien tu 7.1. Tang cuang cong tac thong tin tuyen truyen, ph6 bien dbn nguai dan

bibt va sii dung Cong thong tin dien tu cua tinh trong viec khai thac tim hieu nhimg chinh sach, phap luat cua tinh doi vai quyen Igi, nghia vu cua nguai dan va cac dich vu cong true tuyen.

7.2. Tribn khai hieu qua Kb hoach s6 183/KH-lJBND ngay 15/8/2019 cua UBND tinh San La ve viec thuc hien Nghi quybt 17-NQ/CP ngay 07/3/2019 ciia Chinh phu vb mot so nhiem vu, giai phap trgng tam phat tribn Chinh phu dien tu giai doan 2019 - 2020, dinh huong dbn 2025 trbn dia ban tinh San La.

III . NHIEM VU TRONG TAM NANG CAO CHi SO PAPI

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(Co Phu luc kem theo)

I V . T O C H U C T H ^ r C H I E N

1, Chanh Van phong yen can Tnrong cac phong, ban, dan v i nghibm tuc t6 chuc quan tribt va thuc hign kb hoach nay dbn can bo, cong chuc, vibn chuc true thuoc.

2. Phong To chuc - Hanh chinh - Quan tri chii t r i ph6i hop voi cac phong ban, doTi v i tham muu to chuc thuc hien kb hoach dat kbt qua tbt (cung cap van ban thuoc dien cong khai cho Trung tam thong tin). Dinh ky quy, 6 thang, nam tham muu voi Lanh dao Van phong tbng hgp, xay dung bao cao kbt qua thuc hien cua Van phong, bao cao UBND tinh (qua Sa Noi vu) theo quy dinh.

Trbn day la Kb hoach nang cao chi so hieu qua quan tri va hanh chinh cong nam 2020 ciia Van phong UBND tinh./..^^

Nffinhgn: - D6ng chi Chu tich UBND tinh (b/c); - Cac d6ng chi Pho Chu tich UBND tinh (b/c); - So Noi vu; - Lanh dao Van phong UBND tinh; - Cac phong, ban, dcm vi tr\rc thupc Van phong; - Luu: VT, TCHCQT. Hoa, 10b.

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P H U L U C C A C NHIEM V U TRONG TAM NANG CAO C H i SO Hl£U QUA

QUAN T R I VA HANH CHINH CONG NAM 2020 (Ban hanh kem theo Ki hoach s6 04/KH-VPUB ngay 20/01/2020 cua Van phong UBND tinh)

XT Nhiem vu cu the San ph§m Phong, ban, dou vi

chu tri Phong, ban, dou vi

phoi hgp

Thoi gian hoan thanh

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Ban hanh Kb hoach phong, chong tham nnung nam z u / u

- Kb hoach cua Van phong.

- Bao cao kbt qua thuc hien.

Phong TCHCQT Cac phong, ban, don vi Thang 01/2020 vatb cnuc uien Knai meo kb hoach; bao cao ket qua theo quy dinh

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Ban hanh va t6 chuc thuc hien Kb hoach kibm tra cong tac cai each hanh chinh doi voi cac phong, ban, don v i true thuoc Van phong

- Kb hoach kibm tra. - Bao cao ket qua kiem tra. - Van ban d i i dao sau kibm tra.

Phong TCHCQT Cac phong, ban, don vi Thang 01/2020 va trien khai Ihuc hien theo ke hoach; bao cao ket qua Iheoqity dinh.

3 Ban hanh va tribn khai Kb hoach nang cao Chi so Hieu qua Quan tri va Hanh cnmn cong ( r / \ r i j nam z u z u

- Kb hoach cua Van phong. - Bao cao kbt qua thuc hien.

Phong TCHCQT Cac phong, ban, don vi - Ban hanh kb hoach thang 01/2020

- Bao cao hang quy, 6 thang, nam.

4 Ban hanh van ban db chi dao cac phong, D a n , u o i i V I L i e p luc i r i e n i \ n a i u a i ^ g i ^ u i

phap, nhiem vu db nang cao Chi so PAPI nam 2020

Van ban chi dao sau khi co VB chi dao thuc hien cua CO quan quan ly Nha nuoc.

Phone TCHCOT vac pnong, ban, aon vi Sau khi CO VB chi dao

5 T6ng hgp tai lieu tu danh gia muc do hoan thanh nhiem vu nam 2020 cua co quan Van phong.

- Bao cao kbt qua tu tham dinh danh gia muc do hoan thanh nhiem vu nam 2020 cua Van phong.

Phong TCHCQT Cac phong, ban, don vi Sau khi c6 VB chi dao

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Trien khai Quybt dinh s6 3235/QD-UBND ngay 18/12/2oi7 cua UBND tinh ban hanh De an tang cubng va dbi mai cong tac dan van trong ca quan hanh chinh nha nubc, dan v i su nghiep cong lap thuoc UBND tinh va chinh quybn cac cip trbn dia ban tinh gin vai cong tac CCHC giai doan 2018-2020.

- Ke hoach ciia Van phong. - Bao cao ket qua tribn khai thuc hien.

Phong TCHCQT - Cac phong, ban, don vi

- Ban hanh kb hoach thang 01/2020

- Bao cao hang quy, 6 thang, nam

7 Kb hoach thuc hien cong tac pho bibn, gido due phap luat.

- Ke hoach cua Van phong. - Bao cao kbt qua thuc hien.

Phong TCHCQT - Cac phong, ban, don vi

- Ban hanh kb hoach thang 01/2020

- Bao cao hang quy, 6 thang, nam

8 Kb hoach thuc hien cong tac Trg giiip phap ly nam 2020.

- Kb hoach cua Van phong. - Bao cao kbt qua thuc hien.

Phong TCHCQT - Cac phong, ban, don vi

- Ban hanh kb hoach thang 01/2020

- Bao cao hang quy, 6 thang, nam

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Ke hoach thuc hien De an "Tang cuang cong tdc pho bien, gido due phdp luat tgi mot so dia ban trong diem ve vi phgm phdp luat" nam 2020 trbn dia ban tinh San La

- Kb hoach cua Van phong. - Bao cao kbt qua thuc hien.

Phong TCHCQT - Cac phong, ban, don vi

Thang 03/2020 va tribn khai thuc hien thuang xuyen; bao cao kbt qua dinh ky quy, 6 thang, nam. .

1 A 10 ^ 9 9 ^

Kb hoach Kibm tra cong tac pho bibn, giao due phap luat; hoa giai a ca sa nam 2020

- Ke hoach cua Van phong. - Bao cao kbt qua thuc hien.

rnong lUrlUv,;! - uac pnong, oan, uon vi

Thang 03/2020 va tribn khai thuc hien inuang xuyen, oao cao kbt qua dinh ky quy, 6 thang, nam.

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11 Ke hoach thuc hien De an "Tang cuong cong tdc pho bien, gido due phdp lugt nhdm nang cao y thuc phdp luat cho thanh, thieu nien" nam 2020.

- Kb hoach cua Van phong; "1~9 7 7 1 A i 7 i t 1 * A

- Bao cao ket qua tiiuc men. Phong TCHCQT - Cac phong, ban, don vi

Thang 03/2020 va tribn khai thuc hien thuang xuybn; bao cao kbt qua dinh ky quy, 6 thang, nam.

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Thuc hien cong b6, cong khai quy hoach, kb hoach su dung ddt chi tibt va khung gia dk hien thai trbn C6ng thong tin dien tu cua tinh cua So Tai neuvbn va Moi truang, UBND cac huybn, thanh ph6 va tai tru sa UBND cap xa

Thong bao cong khai quy hoach, kb hoach su dung dat chi tibt va khung gia dbt hien thai

Trung tam Thong tin Phong Kinh tb Thuang xuybn

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Tham muu db xuat vai Chu tich UBND tinh noi dune doi thoai. thao ea kho khan ^XiAiX AAVy X XXV*XX|M 9X X ft.XX9..^ V 'X 9 9.XX9i*Vi.. 9M 9. xxxx^.. XK.XXV*>XA

cho doanh nghiep, hoat dong ky niem ngay Doanh nhan Viet Nam

- Van ban chi dao cua UBND tinh. - Thong bao kbt luan cua Chu tich UBND tinh.

Phong tong hgp - Cac phong, ban, don vi Ngay 13/10

14 Thuc hien nghibm tuc viec kb khai, cong khai tai san, thu nhap ca nhan theo quy dinh Bao cao kbt qua thuc hien Phong TCHCQT Can bg, cong chuc,

vibn chuc Nam 2020

15 Ban hanh va tribn khai thuc hien dam bao tibn do, chat lugng Ke hoach kibm soat thu tuc hanh chinh nam 2020.

- Kb hoach cua UBND tinh. -Bao cao kbt qua thuc hien.

Phong KSTTHC Cac sa, ban, nganh, UBND cac huybn,

thanh pho

- Ban hanh kb hoach inang u i / z u z u

- Bao cao kbt qua hang quy va nam.

16 J D d l l I l a l l l l J V C I l U d - C l l K i C I I l Ud . C U l l g L a L

kibm soat ITHC nam 2020.

Kb hoach cua Chii tich UBND tinh; Bao cao kbt qua thuc hien.

Phong KSTTHC Cac sa, ban, nganh, UBND cac huybn,

thanh pho

Kb hoach ban hanh irong vjuy viL\JL\J

- Bao cao kbt qua thang 12/2020

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Kibm soat chbt lugng Quybt dinh cong b6 bg TTHC mai, TIHC sua doi, bo sung, T ri-Tr~^ txi ' iv Kflii H n tV i i i op t H n m m i v p n X X X Av>- i i L i y U\jy uaL UKJ UIU\J\X t i i c i i i i u L i y v / i i

quan ly, giai quyet cua cac sa, nganh (TTHC a cd 3 cap: tinh, huy en, xd) kip

Quybt dinh cong b6 bg \KA,\A,itfl/ / / t W C - / X XXXV-.' VIXCI-

Chii tich UBND tinh Phone KSTTHC X X l W l l ^ XVkJ X XXX\..7

Cac sa, ban, nganh thuoc UBND tinh

Khi CO Quybt dinh cong bo 1I HC cua Bg, Nganh, Trung

uang *

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thai, diing quy dinh trong truang hgp c6 van ban Chinh phu, Bg, Nganh Trung uang quy dinh.

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Cong khai, cap nhat day dii, kip thai TTHC tren ca sb du lieu qu6c gia, cong dich vu cong qu6c gia; don d6c viec cong khai ITHC tai bg phan mot ciia, tren C6ng/Trang thong tin dien tu ciia nganh, dia phuang diy dii, diing quy dinh; don doc viec niem ybt Bg ITHC mai, sua doi, b6 sung cac Imh vuc thuoc thSm quybn giai quybt cua cac sb, ban, nganh, UBND c4p huybn, UBND cap xa trbn dia ban tinh.

Cbng khai ddy du, kip thai TTHC trbn ca sb du: lieu qubc gia ve TTHC

Phbng KSTTHC Trung tam Thbng tin

Thuc hien thubng xuybn

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Cong khai ddy dii vb tibn do, kbt qua giai quybt ho sa 1 IHC trbn Cong thong tin dien tu/Cong dich vu hanh chinh cbng/Trung tam Phuc vu hanh chinh tinh/Bg phan tiep nhan va kbt qua cap huybn, cap xa.

Rflo ran Vk niia Cac sb, ban, nganh, ITRND ran hiiven

UBND cap xa

Trung tam Thbng tin; Xnma tam Phiir vn X 1 U X l g tCliXX X XXUV V \x

HCC

Bao cao dinh ky hang quy, 6 thang va nam 2020 theo quy dinh.

20 Bao cao cong tac kiem soat ITHC nam 2020 phuang hubng nhiem vu nam 2021

Bao cao cua Chii tich UBND tinh Phong KSTTHC Cac sb, ban, nganh,

UBND cap huybn

Bao cao dinh ky theo quy, nam theo quy dinh.

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To chuc tbt viec tibp nhan va xu ly phan anh, kibn nghi ciia tb chuc, cbng dan ve quy dinh hanh chinh, thuc hien giai quybt TTHC tai ca quan hanh chinh nha nubc cac cap

Van ban tra Ibi phan anh, kibn nehi Bao cao kbt qua thuc hien.

Cac sb, ban, neanh" UBND cac huybn, thanh phb

libn quan

Phone KSTTHC X. xX VxXX i x X X. *—' X X. X X.

- Khi c6 phan anh, kibn nghi ciia tb chuc, cbng dan. - Bao cao hang quy va nam

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Ra soat xay dung quy trinh giai quybt TTHC theo cac Quyet dinh cbng bb Danh muc TTHC ciia Chii tich UBND tinh, nang cao chat lugng giai quybt TTHC tai bb phan mot cua.

Ouvet dinh ciia Chu tich 9* T 9< W ^X XX 9 X X 9. v.* WX 9 X X X X 9 XX

UBND tinh.

Cac sb, ban, nganh; UBND cac XXVMVXXXXX X * ' • — X , Xi— 9 99 9

huybn, thanh pho libn quan

Trung tam Phuc vu hanh chinh cbng tinh

Khi c6 Quybt dinh cbng bb TTHC ciia cac sb, nganh

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Danh gia viec giai quyet TTHC theo quy dinh cua Nghi dmh so 61/2018/ND-CP cua Chinh phu va Thong tu so 01/2018/lT-VPCP ciia Van phong Chinh phu.

Noi dung danh gia. Trung tam Phuc vu hanh chinh

cong tinh

Cac CO quan, don vi thuc hien giai quyet

TTHC Thuang xuybn

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Trien khai hieu qua Ke hoach so 183/KH-UBNDngay 15/8/2019 ciia UBND tinh Son La vb viec thuc hien Nghi quybt 17-NQ/CP ngay 07/3/2019 ciia Chinh phu vb mot so nhiem vu, giai phap trong tam nVi^t t r i p n r^HinVi n l i i i r t i p n tiV c i f i i r t n ^ n pXICtl L i l C i i V M / l l i i i l l j J l i U U i C l l LU ^ i d l Kl\J<XLL

2019 - 2020, dinh huong dbn 2025 trbn dia ban tinh Son La.

Bdo cao kbt qua thuc hien Phong TCHCQT Cac phong, ban, don vi Bao cao ket qua

theo quy, 6 thang, nam

25 Ban hanh Kb hoach vb xay dimg phong trao toan dan bao vb an ninh To quoc trbn dia ban tinh Son La nam 2020.

Kb hoach ciia Van phong Phong TCHCQT Cac phong, ban, don vi

Ban hanh kb hoach trong lhang 02/2020 ' 1 • 9 XX9M 9M X t M XXXtff Xtf V7XrfX7

va bao cao ket qua theo kb hoach db ra./.