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Companies today face many challenges in keeping pace with customer demands, out-pacing competitors, and managing costs. This is particularly true for stretched IT departments who struggle with streamlining and managing network administration and operations efforts. Companies must find a way to integrate and consolidate disparate and distant locations into their existing networks as quickly and efficiently as possible. Managing these demands, meeting the requirement for additional bandwidth, and protecting and maintaining mission critical networks – all with existing headcount is a formidable challenge. Investing in your telecommunications system is an investment in your business, a financially strong provider you can trust – one with strong liquidity and the ability to invest in customer opportunities. tw telecom is that partner a strong company with solid fundamentals fully prepared to be your business partner.
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tw telecom Corporate OverviewFor your company to review
Thank You
We know your network.
But we also know your name
We know your network.
But we also know your name
2
We aretw telecom
An obsession with delivering exceptional customer care.
Instead of bureaucracy and runaround, you get committed people who listen carefully, respond quickly and make things happen.
Maybe that’s why over 80% of our customers say they’d recommend us with confidence—a remarkably high number for any industry, let alone ours.
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A Unique Set of Network Assets
• One of the Top 3 Metro Ethernet Providers for U.S. Businesses• National footprint interconnected with fiber and 10 Gig IP
backbone
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A Fully Differentiated Asset
• Massive Local Optical Network
• Connecting nearly 10,000 enterprise buildings
• Largest competitive fiber based provider (lit buildings)
• True fiber based alternative to the incumbent
• Managed Quality of Service
• Robust portfolio of services
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NationalMulti-City
Multi-Location
RegionalMulti-City
Multi-Location
City WideMulti-Location
SingleSite
Our Customer Focus
Connectivity
ManagedSolutions
Reach ApplicationsCustomers
Fortune1000
Large> 500 Seats
Medium< 500 Seats
SME< 100 Seats
Complex ManagedSolutions
Storage, DistributedData Centers, DR/BC,
Imaging, EnterpriseApps (CRM, ERP),
VPNEnhanced
ConnectivityMedical Image,
VoIP VPNSimple
Package
tw telecom’s“Sweet Spot”
Bringing unique value to the enterprise
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tw telecom
Customer Strategy
• Medium & large enterprises in target vertical markets such as healthcare, finance, hospitality, higher education and manufacturing
• Carriers, wireless providers, Internet and Content service providers
• Government – Federal, State and Local entities
• Systems Integrators needing robust data services
Growth Strategy
• Invest in our networks, our products, our systems and our people
• Create powerful portfolio of innovative solutions
• Leading product portfolio, with a differentiated local fiber infrastructure, delivering a robust MPLS IP network
• Differentiated and unique customer experience which customers value
• Solutions approach helping customers win
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tw telecom – A Corporate History
1993 1996 1998 2000 2001 2003 2006
Time Warner Communications Formed as a JV between U S
WEST and Time Warner Cable to deliver residential cable
telephony(April 1993)
Time Warner Communications renamed
Time Warner Telecom
Larissa Herda named President and CEO
(July 1998)
Time Warner Telecom completes purchase of GST
Communications, expands into 15 new markets(January 2001)
Time Warner Telecom announces expansion into 5 new markets - Minneapolis, Chicago, Atlanta,
Columbia, Denver(May 2000)
Time Warner Telecom completes over 30 network
expansions, increasing market footprint to 44 Markets
(2003 through 2006)
Time Warner Telecom separates from Time
Warner Cable(July 1998)
Time Warner Telecom acquires Xspedius
Communications, expands into 31 new markets
(October 2006)
2008
Time Warner Telecom becomes tw telecom
(July 1, 2008)
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Critical Differentiators
• We strive for world class customer care• Local management – sales & operations, coupled with 2
national operations centers create a unique coverage model
• We operate our own fiber network• Over 70% within the metro• Ability to construct unique footprint, scale bandwidth,
deliver robust array of network services
• We offer a unique set of products and services• Industry leadership position in Ethernet Services –
metro and wide area
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My Portal – Transactional Services
• Comprehensive services “dashboard”• Allows customers to track and manage ongoing business with tw
telecom• On-Line access to variety of activities
• View Invoices, Pay Bills, Track Orders, Manage Circuit Inventory, Initiate and Manage Trouble Tickets
• Delivers proactive level of customer care to facilitate a better service experience
TW TELECOM
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My Portal - Performance Portal• Network performance
data delivered graphically to highlight:
• Network bandwidth utilization
• Quality of network services
• Enabling applications management
• Compliments existing enterprise network management infrastructure to improve total service management
• Circuit by circuit level detail for Ethernet, MPLS IP VPN, Internet Access services
• Network performance data delivered graphically to highlight:
• Network bandwidth utilization
• Quality of network services
• Enabling applications management
• Compliments existing enterprise network management infrastructure to improve total service management
• Circuit by circuit level detail for Ethernet, MPLS IP VPN, Internet Access services
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Products and Services Strategy
Voice & DataIntegrated Access
VoIPBusiness
Class
StorageTransport
Security & IPVPN Services
Managed Services - 24x7x365 Monitoring & MaintenanceManaged Services - 24x7x365 Monitoring & Maintenance
DDos MitigationAnti-VirusAnti-Spam
UnifiedMessaging
Transport & WavelengthsDS-1, DS-3, OC-3, OC-12, OC-48, OC-192
Switched ServicesDigital Trunks, Primary Rate Interface, LD, 8XX Tandem
IP ServicesInternet Access to 1 Gig
ERP CRM Storage Supply Chain
NLANMetro
Ethernet
FoundationalNetworkServices
ManagedBundledServices
ManagedApplications
PartnerOpportunities
Available Today
Planned or In Progress
Extended NLAN (WAN Service)
Co-location Infrastructure and Services
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Service portfolio supports wide range of enterprise applications & requirements • Internet Access, Voice over IP, National Ethernet, Data Center Storage• Scalable bandwidth from 1 Mb to 10 Gig• Ethernet over Copper facilities for cost effective branch office connectivity
Metro Ethernet Services Portfolio
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Convergence
> 100% Bandwidth Increase
20 – 30% Savings on Monthly Spend
We know your network.
But we also know your name
We know your network.
But we also know your name
14
Thank You
