The Right TasksTo the Right PeopleIn the Right Way

Workfl ow So ware Specifi cally for Case & Claims Management Processes.

TotalWorkFlow can do all this and more...TotalWorkFlow has successfully increased produc vity and effi ciency levels for many companies in the UK throughout a variety of industries.

The beauty of TotalWorkFlow lies in its ability to break down large complex processes into simple tasks. These tasks are then automa cally distributed to the right people at the right me, whilst providing a clear, complete strategic view of what is happening in the business – in real me.

TotalWorkFlow for Case and Claims ManagementTotalWorkFlow has been specifi cally designed to handle the case and claims management processes from start to fi nish, providing you with a step by step history of ac ons and ac vi es on each case / claim through our detailed audit trail features.

We work with you to build your ‘perfect processes’ into TotalWorkFlow, which are then delivered me and me again reducing errors and increasing effi ciencies.

TotalWorkFlow is perfect for handling RTA’s with mul ple occupants, PI claims, PPI claims with mul ple policies - or any fi nancial product or service with mul ple applicants. By handing mul ple cases for individuals, linking mul ple individuals to a case/claim and replica ng informa on from case to case, TotalWorkFlow is proven to deliver results for companies in many industry sectors.

With TotalWorkFlow, your management team can see how your whole business is performing right now. They can easily iden fy work in progress, view ac vi es due per team or individual, forecast current and future departmental workload, iden fy bo lenecks, see individual ac vity and much much more.

Contact us today on 08452 50 80 70

Automated Workfl ow - Automa cally move tasks though departments and teams based on predetermined processes.

Project & Task Dashboard - Provide real- me status of all tasks in progress, completed or overdue.

Granular Repor ng - Drill down to departmental or individual level tasks, to make key management decisions on work in progress.

Automated Email, SMS and Le ers - Automate manual repe ve tasks such as le er wri ng, reminder emails and SMS.

Full Audit Trail (Emails, Documents, SMS) - View a complete history of all process interac ons and ac vi es on each case.

Bespoke Confi gura on of Workfl ow - Tailored to the exact needs of the company.

Document Archiving - Scan and secure relevent documents, email, faxes or any other paper or electronic fi les you may have with clients.

Simple User Confi gura on - Make ongoing changes when needed.

Alerts and No fi ca on - When tasks are unsuccessful, due or overdue.

Ongoing Updates - Con nuous upgrades ensuring your product is market leading.

Credit Card Processing - Take payments live through TotalWorkFlow.

Dialler and Phone System Integra on - Integrates with most phone systems and leading dialler products.

Advanced Agent Scrip ng - Guide agents through calls easily with automa c calcula ons, logical branching script fl ows and more.

TotalWorkFlow Key Benefi ts and Features

Daviker TotalWorkFlow worked with RTA, a North West based company to increase throughput, staff accountability and management visibility.

Prior to TotalWorkFlow

RTA Managing Director, Steve Wood states: “It was ge ng to the point where I couldn’t truly see what was going on out there on the fl oor. Paper was fl ying around everywhere, costly mistakes were being made and the whole business was becoming hard work.”

TotalWorkFlow Benefi ts

Since installa on, RTA have witnessed huge gains in produc vity and profi tability and staff now have more me available to complete other du es.

Steve Wood states: “TotalWorkFlow has made tasks less labour intensive, which has allowed us to save me, increase compe veness and reduce staffi ng costs. From each member of staff , I am now gaining two extra days per month - which is phenomenal.”

City View House, 5 Union Street, Ardwick, Manchester M12 4JD

TotalWorkFlow Revolu onises Business Produc vity and Effi cency at RTA

TotalWorkFlow Benefi ts

Improve Produc vity Improve Profi tability Increase Effi ciency Streamline Processes Increase Visibility Increase Accountability Reduce Human Errors Reduce Process Delays Iden fy Bo lenecks Real Time Repor ng User Friendly Bespoke Confi gura on

TotalWorkFlow...Make.Work.Flow

Contact us today on 08452 50 80 70

info@totalworkfl ow.co.ukwww.totalworkfl ow.co.uk