Michael Mavropoulos

Regional Director

East Mediterranean Region

Thessaloniki, 1st of April 2016

TUI Destination

Services

TUI Group - The world’s number tourism business at a glance

TUI Group – The only fully integrated tourism business

6,500 service experts…

4 TUI GROUP | TUI Destination Services | Sales & Marketing | March 2016

TUI Destination Services

11.2 million customers…

TUI Destination Services

109 destinations…

TUI Destination Services

TUI Destination Services - East Med Region

13 countries

Greece

Cyprus

Malta

Turkey

Italy

Croatia

Bulgaria

Egypt

United Arab Emirates

Jordan

Oman

Israel

Iceland

Lapland

Why is TUI Destination Services so important within the customer journey?

28%

45% 5%

23%

Our Service Framework

Service

from the

heart

Solve on

the

spot

Sales

through

service

Strive for

efficiency

and safety

We create smiles

Differentiation & Sustainability

Premier Kefalonia

• Upmarket quality island tour

• Exclusively sold by TUI

• Exposed to local products & traditions

• Interacting with local community

• Exclusive access to a hidden paradise

Hotel Differentiation

TUI Hotel Brands TUI Hotel Concepts

Safety

Safety

Think Travel. Think TUI

Ευχαριστώ!