TS!16949!/!VDA!6.1!The!Standard! …_-_Clemens... · + ISO/TS!16949!was!prepared!by!the!Internaonal!Automo8ve!Task!Force!(IATF).! + IATF!consistof!! ... ,!AIAG!(US),!FIEV!(FR),!SMMT!(UK)!and!VDA!(DE)!

TS 16949 / VDA 6.1 The Standard

In the Automo8ve Industry

Helmond, 21.06.2012

Introduc)on

+  Clemens van den Berghe (clemens.vandenberghe@pq-‐partner.com) +  Physics and Business Economics +  Philips Semiconductors, European Space Agency, Kema, Dekra, +  Currently Director of PQ+ Netherlands B.V. together with Max van Vriesland

+  Acted as: +  Customer +  Supplier +  Cer8fica8on Body +  Cer8fica8on Auditor +  Consultant

+  In the consumer, automo8ve, space industry

+  Present with two collegues: +  Hans van Beek (hans.vanbeek@pq-‐partner.com) +  Herman Ahrens (herman.ahrens@pq-‐partner.com)

21/06/2012 21/06/2012 © PQ Unternehmensberatung GmbH 2

+ Founded 2005 + By experienced former Daimler Execu8ves

+ Focus on Implementa8on and Delivery

+ First Projects with Philips and Vishay + Dutch branch since 2008 – PQ+ Netherlands

+ Unique through Proprietary Technology

21/06/2012 3 © PQ Unternehmensberatung GmbH

How PQ+ started: Philips APM

+  Automo8ve Excellence Program required by Customer Siemens +  Strong implementa8on approach led by Max van Vriesland (Philips) +  Concise Program suppor8ng key elements of future successful programs

+  Top-‐down KPIs followed through by top management +  „War Room“ for project management +  Cross-‐site teams with specific team charters


IMPLEMENTATION SUPPORT: HANDS ON COOPERATION AND CONTINOUS VISUALIZATION (EXAMPLE)

E xit Criterion 1 – F lawless Launch of DVD M 3.5

P roject KP I’s (1)

J .W.B.cw515- Consultant support extentet- Addtional ECP ass is tant requested- Task fore team established

Address red ECOs2.1

A.W.cw515Involve consultantsKPIs not defined2.2

B. M.cw515Contact Philips Nijmegen Involve supplier(PAT & BIN)

3.1

M.v.V.cw515Most suitable SW Database to be ordered Pending firs t measurement1.1

Resp.Due DateCorrective ActionIs sueProject

J .W.B.cw515- Consultant support extentet- Addtional ECP ass is tant requested- Task fore team established

Address red ECOs2.1

A.W.cw515Involve consultantsKPIs not defined2.2

B. M.cw515Contact Philips Nijmegen Involve supplier(PAT & BIN)

3.1

M.v.V.cw515Most suitable SW Database to be ordered Pending firs t measurement1.1

Resp.Due DateCorrective ActionIs sueProject

What does the Automo)ve Industry need? +  If you (supplier) develop something new you should release the new product in a proper

way (Problem preven8on through thorough design and process risk iden8fica8on and process control resul8ng in high quality and low PPM from day 1).

+  If you (supplier) change something you should prove that it is beder than the old product/process (less PPM).

+  If there is a problem they (customer) want quick resolu8on and no re-‐occurrence.

+  Compliance to the standard will only provide a good baseline. +  But: +  They (customer) will s8ll want proof of effec8ve implementa8on and use for each product

they buy. This means prove of beder innova8on, improved produc8vity, etc.


What is ISO/TS 16949?

+  ISO/TS is a Technical Specifica8on prepared by a technical commidee of the Interna8onal Organiza8on for Standardiza8on.

+  A Technical Specifica8on represents an agreement between the members of a technical commidee and is accepted for publica8on if it is approved by 2/3 of the members.

+  ISO/TS 16949 was prepared by the Interna8onal Automo8ve Task Force (IATF). +  IATF consist of

+  nine OEM’s +  BMW, Chrysler, Daimler, Fiat, Ford, GM, PSA, Renault, VW

+  Five na8onal associa8ons +  ANFIA (IT), AIAG (US), FIEV (FR), SMMT (UK) and VDA (DE)

+  ISO/TS 16949 defines the quality management system requirements for the design and development, produc8on and, when relevant, installa8on and service of automo8ve-‐related products.

+  Only manufacturing sites where produc8on and/or service parts are manufactured and supplied to customers subscribing to ISO/TS 16949 are eligible for cer8fica8on.


What is VDA 6.1/6.2/6.3/6.4/6.5/6.6?

+  VDA – Verband der Automobilindustrie e.V. +  VDA 6.1 is a German quality management system standard. It was ini8ated by the

automobile industry. +  BMW, Daimler, VW +  Fagro, Kloeckner-‐Moeller, Johann A. Krause Maschinenfabrik, KUKA Schweissanlagen,

August Laepple, Mannesmann Dema8c, Schenk Rotec, Schuler Pressen, Schuler Werkzeuge, Sealed Power Europe, Siemens, VDMA, Veder Inject System, ZVEI

+  Based on TS 16949. +  The VDA standard is broken into parts:

+  Part 1; Quality System Audit +  Part 2; Quality System Audit Services +  Part 3; Process Audit +  Part 4; Quality System Audit Produc8on Means +  Part 5; Product Audit +  Part 6; Services Audit


How do you (supplier) get a cer)ficate?

+  TS 16949 +  Comply to the requirements of the standard +  Knowledge and implementa8on of Quality Tools +  3rd Party Audit by CB (Cer8fying Body) +  Non-‐conformity Management -‐ comple8on +  Cer8ficate of Compliance +  Cer8ficate

+  VDA +  Comply to the requirements of the standard +  Ques8ons of the standard need to be implemented and proven to be effec8ve +  3rd Party Audit -‐ Auditor is registered as a Lead Auditor with the VDA. +  Each ques8on will be rated and awarded with a percentage of compliance +  All ques8ons together will result in a percentage of compliance +  A VDA 6.1 Cer8ficate Supplement to an ISO 9001 cer8ficate is awarded at an overall

level of compliance exceeding 90%.


What is cer)fica)on?

+  A Lead Auditor will check if you have implemented the standard effec8vely +  Check a sample of your processes +  Internal Audit +  Management Review

+  Cer8fica8on Manager +  Checks the audit program +  Checks the audit report +  Checks the resolu8on of non-‐conformi8es +  Takes decision on cer8fica8on

+  Dekra, SGS, DNV, etc. +  Makes a quota8on for cer8fica8on +  Assigns cer8fica8on manager

+  RvA Raad voor Accredita8e +  Audits Dekra, SGS, DNV, etc. and give authority to cer8fy (cer8fying body CB)

+  EL&I in the Netherlands +  RvA is a ZBO (Zelfstandig bestuursorgaan) under the responsibility of the minister

+  RvA is audited by a team of experts from RvA’s of different countries


Why is cer)fcia)on a lot of work?

+  You (supplier) have to prove connec8on between all your processes

+  Example: +  Complaint Handling -‐ Development +  Field problem – improved design

+  8D, PFMEA, Control Plan, DFMEA

+  Example: +  Change – Low PPM +  Move to another factory – produc8on proces

+  PFMEA, Control Plan, MSA, proof of low PPM

+  Example: +  Development -‐ Opera8ons +  New design – transfer to produc8on – prove of concept – design for low ppm – lessons

learnt


What does cer)fica)on cost?

+  Rough Guess -‐ €100.000,-‐ / € 150.000,-‐ +  1 to 2 man-‐year of work +  Some SW tooling to support Quality Tools +  External Support & Training +  Cer8fica8on Cost

+  Cer8fica8on Cost are depending on size of the organiza8on +  Example for recer8fica8on


Employees Audit Days 1-14 2.0

15-28 2.5 29-49 3.0 50-80 3.5 etc. ect.

Why do organiza)ons fail cer)fica)on?

Topics osen not sufficiently covered before cer8fica8on: ① Management Responsibility and involvement

a)  Understand the connec8on between processes b)  Know how to organize for this c)  Understand why your Quality Management System is (not) delivering low PPM

② Management understanding of root causes of problems/complaints

③ Understanding the purpose of Quality Tools and how they are connected a)  DFMEA, PFMEA, control plan, etc.

④ Understanding con8nuous improvement a)  Automo8ve needs con8nuous improvement


Why is cer)fica)on not perfect?

+  You can have a perfect product with zero PPM without this standard.

+  You can have a product with low quality and high PPM with this standard.

+  But: +  It provides a common base line in the industry. +  Provides a common language between supplier and customer. +  Helps to improve and achieve higher quality levels.

+  And: +  The automo8ve industry has a good track record using these standards.


Accredited cer)fica)on delivers real added value, May 2012 by IAF Communica)ons and Marke)ng Commi^ee

+  To gain a clearer understanding of the ‘value’ of accredited cer8fica8on, IAF carried out a survey of businesses in 40 different economies. The survey aimed to clarify the drivers for seeking cer8fica8on, the factors involved in choosing a cer8fica8on body, and the extent of any benefit derived from the cer8fica8on process.

+  Over 4,000 responses were received from businesses of all sizes opera8ng across a diverse range of industries.

+  The real value of cer)fica)on +  Over 80% of all respondents reported that cer8fica8on had added value to their

organiza8on. As a more quan8fiable measure, around half of all par8cipants have seen an increase in sales as a direct result of the cer8fica8on.

+  Internal business improvement was given by nearly half of all par8cipants as the main driver for seeking cer8fica8on.


Discussion


Documents

TS!16949!/!VDA!6.1!The!Standard! …_-_Clemens... · + ISO/TS!16949!was!prepared!by!the!Internaonal!Automo8ve!Task!Force!(IATF).! + IATF!consistof!! ... ,!AIAG!(US),!FIEV!(FR),!SMMT!(UK)!and!VDA!(DE)!