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Trust Lecture: Honesty NEXT Words have meaning

Trust Lecture 4 - Honesty

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This is the 4th lecture for the Trust module.

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Trust Lecture: Honesty

Trust Lecture: HonestyNEXT

Words have meaningTrust Lecture: HonestyNEXT

People take them seriouslyPeople value their opinionsWhen honest people speak:Take them seriouslyValue their opinionsWhen honest people speak, others:Trust Lecture: HonestyAvoid inaccuracies and omissionsBe consistent in what you saySet realistic expectationsNEXTMake sure fact are accurate.If not factual, say so.Convey all relevant facts.Forgive honest oversights.Never Intentionally omit facts.The first three and last three statements should be on separate slides.Trust Lecture: HonestyNEXTShort scenario for students to evaluate involving a manager and supervisor in the characters exhibit both behaviors that promote and hinders trust.Trust Lecture: HonestyNEXTQUESTIONSuppose youre in a team meeting when one of your coworkers, David, is asked to defend his opinion on a controversial team issue. David uses ambiguous language, doesnt make eye contact, and is reluctant to offer any facts to back up his position.Would you feel that David was being honest? Why or why not?Trust Lecture: HonestyNEXTWhen you are consistent in what you say, people are not only more likely to believe you, but also to believe that they can rely on you.If you do change your mind on a matter, explain the reasoning behind this change and changes in thinking.Avoid inaccuracies and omissionsBe consistent in what you saySet realistic expectationsTrust Lecture: HonestyNEXTShort scenario in which a manager changes her mind about a promise she made to her co-workers about a pay incentive she initially wanted to implement. Her co-workers are not amused.Trust Lecture: HonestyNEXTWhat you do and say align.Realistic expectations:Decide on expectationsDo whats necessary to make them a realityAvoid inaccuracies and omissionsBe consistent in what you saySet realistic expectationsTrust Lecture: HonestyNEXTWhen you talk, listeners form expectationsBe intentional in what you sayDo what you say you will doTrust Lecture: HonestyNEXTTrust Lecture: HonestyNEXT

Actions support expectations?Avoid saying one thing and doing anotherTrust Lecture: HonestyNEXTTrust Lecture: HonestyNEXT

Is everyone on the same page?Different expectations=FailureCompare expectations and intentionsClear up differences