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Troubleshooting_User_Guide_Ricoh
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Ricoh Product Line Segment 2 thru 6
MP/5000/5001, MP C5000/C6000/C6501, MP7000/8000, MP6001/7001, MP8001/9001, MP907EX
www.ricoh-usa.com
Trouble Shooting
• Maintenance– Replacing Toner
– Clearing Paper Jams
– Replacing Staples
– Loading Paper
– Cleaning Glass Platen and Lid
Ricoh MP2800/3300/4000/5000
Ricoh MPC2851/3351/4000/4001
Ricoh MP 5000/5001/6000/7000/8000
Ricoh MP 6001/7001/8001/9001
Ricoh MP C6000/6501/7500/7501
2. Take the new toner bottle from
the box.1. Open the front cover of
the machine.
Replacing Toner B/W
Loading the Tandem Paper TrayCarefully pull out paper tray
until it stops to open tray.
When closing paper tray,
do not slam the drawer,
Square the paper and place
in LEFT side of paper tray.
Do not exceed the paper
mark indicator.
Carefully close paper tray. The
copier will move the paper from
the LEFT to the RIGHT side of the
paper Tray
After machine has
ceased all movements,
carefully pull out paper
tray until it stops.
Reload paper on the LEFT
side again and carefully close
the paper tray.
Note:When paper loaded in the right side of Tray 1 runs out, paper on the left is automatically shifted to the right. While the paper is moving, a
message instructing you to wait appears. Do not pull out the tray at this time. TO AVOID OR MINAMIZE PAPER JAMS WHEN LOADING
TRAY1,ONLY LOAD PAPER ON THE LEFT SIDE OF PAPER TRAY.
Loading & Using the By-pass Tray
Pull open the Bypass tray
Place paper in tray
Adjust paper guide to fit paper size
Paper should be snug not tight
Place originals in feeder or on glass
Cleaning the Automatic Document Feeder [ADF]
If the exposure glass or ADF belt is dirty, copy clarity may be reduced. Clean these parts if they are dirty.
To clean the ADF, clean 1 and 2 as shown in this diagram with a soft damp cloth. Do not use wet rags or spray any liquids in the
feeder. Keep loose objects away from feeder as these will cause damage and machine failure.
Important
Do not use chemical cleaners or organic solvents, such as thinner or benzene. If such substances get inside the machine or melt
plastic parts, machine failure will occur.
Do not clean parts other than those explicitly specified in the copier manual. Other parts should ONLY be cleaned by your service
representative.
Always use caution and care when cleaning, handling or using the document feeder.
Originals Not Suitable for the Document Feeder•Stapled, clipped, perforated, or torn originals
•Curled, folded, or creased originals
•Pasted or sticky originals, such as translucent paper
•Coated originals, such as thermal fax paper, foil, art paper, or carbon paper
•Originals with indexes, tags, perforated lines, or other projecting parts
•OHP transparencies
•Thick originals, such as postcards, and flimsy originals of low stiffness
Contact your Service Representative
for issues regarding the document
feeder if you are unsure what to do
to avoid damage or injury.
Cleaning the exposure GlassMaintaining Your Machine
If the exposure glass or ADF belt is dirty, copy clarity may be reduced. Clean these parts if they are dirty.
To clean the exposure glass, clean 1 and 2 as shown in this diagram:
If lines appear on your copies there is something on the leading glass edged (outlined below) use the cloth provided to clean the
edge .
• Important
• Do not use chemical cleaners or organic solvents, such as thinner or benzene. If such substances get inside the machine or
melt plastic parts, a failure will occur.
• Do not clean parts other than those explicitly specified in this manual. Other parts should only be cleaned by your service
representative.
Using the Document Feeder
Place Documents in the feederAdjust Document guide for the size of document in
feeder. Make the guide is snug and not tight to avoid
jams.
Using the Document Feeder
Do not use the following types of paper:
-Bent, folded, or creased paper
-Curled or twisted paper
-Wet paper
-Paper whose weight is heavier or lighter than the
limitation
-Perforated paper
-Adhesive label paper on which glue or base paper
is exposed
-Paper with clips or staples
Keep loose objects away from document feeder as
these will cause damage and equipment failure. Do not exceed paper limit guide
This will cause jamming
3. Hold the bottle horizontally,
and then shake it five or six
times without removing the outer
cap.
4. Remove the outer cap.
But do not remove the inner cap of the
toner bottle.
5. Pull the lever out toward you, until it is at 90°.
6. Insert the new toner bottle. Push
it in until the green lever clicks.
7. Return the lever under the
toner bottle to its original position
8. Close the front cover of the
machine.
Precautions
• Do not expose the toner bottle to light for a long time. If you do, toner becomes damaged and print quality might be reduced.
• Our products are engineered to meet the highest standards of quality and functionality. When purchasing expendable supplies, we recommend using only those provided by an authorized dealer.
• The toner bottles allow you to print about 43,000 pages. These numbers were obtained from printing A4 5% charts, but the actual number of pages will vary depending on paper type, size, contents, and print settings.
• If the toner bottle does not click into position, pull it slightly back toward you, rotate it 10-20° to the right, and then re-insert it.
• Do not insert and remove the toner bottle more than necessary, as toner spills may result.
Changing Toner – Color Device
Copier panel will indicate when toner is low and which color needs to be
Replaced. Instructions are located on inside of front door, on the toner box
And on copier panel. Follow directions carefully and only add toner when indicated
on copier panel.
Replacing Toner Cartridges
Note: Copier Panel will indicate when toner requires replacement and which color
needs to be replaced.
• Open the front cover of the machine.
• Pull out the toner cartridge slowly.
•
• Remove new toner cartridge from the box.
•
Replacing Toner
• Hold the toner cartridge and shake it five or six times.
Peel off the seal.
Check the orientation of
the toner cartridge and
insert it carefully.
Close the front cover of
the machine.
Clearing Paper JamsDesigned For Real-World Users
In the event of a paper mis-feed, toner or replacement
situation, etc., the animated Guidance provides clear,
step-by-step instructions for important operations. It is
important that you follow the step by step guides for
clearing/removing paper from the copier. Remove the
paper in the alphabetical and numerical order shown.
Always remove paper in a straight path to avoid paper
tearing which will cause further paper jams.
The Animated Guidance function, step-by-step feature
ensures smooth operation at all times.
Additional instructions are also located inside the door
of the copier, the finisher and toner replacement bottle.
User Interface (UI)
8.5” Full-Color W-VGA Touch Screen Control Panel
Clearing Jams MP 3300, 2800, 2500, 2851, 3351, 3500 4000, 4001, 4500,
5000, 5001
Replacing Staples
Pull out the Staple Unit(Gently pull out the stapler cartridge)
Holding both sides of the cartridge, pull up the upper
unit (sides with arrows) and remove the empty case
(You may need to pull out
the internal finisher tray to
access the stapler)
Push the new refill into the cartridge until it clicks.
Open the finisher door
Replacing Staples
Push the upper unit gently into the cartridge Push the cartridge down until it clicks to close.
Pull out the ribbon.
Return the staple unit to its original position,
and then close the finisher front cover
Bypass Tray
Service Calls – On Line Registration
• Launch Internet Explore and type in the following information in the address line
www.ikon.com/Support > Press Enter
• Click on Supplies
• Click on RegisterComplete the two page
Registration Form
Verify your information is
accurate on the Summary
Page before submitting
Submit when correct
You will receive confirming
email showing IKON has
received your application
Order supplies on line
Place Service Calls on Line
Submit Meter reads on line
Meter Reading
Press the [User Tools/Counter] key to complete the operation
Press the [User Tools/Counter] key Touch the [Counter] key to view all
Press the [Start] key to print a list of the counters