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Page 1 Troubleshooting Guide for Excel 2010 Table of Contents Item No. Possible Troubleshooting Area Troubleshooting Guide 1. Security Warning Prompt (above the Excel Worksheet) Page 3 2. ‘Red Cross’ in the Text Areas of the Form (with no security warning prompt as described in item 1) Page 3 3. If the form is not working properly” Dialog Box Page 6

Troubleshooting Guide for Excel 2010 - MOE · Troubleshooting Guide for Excel 2010 Table of Contents Item No. Possible Troubleshooting Area Troubleshooting Guide 1. ... Microsoft

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  • Page 1

    Troubleshooting Guide for Excel 2010 Table of Contents

    Item No.

    Possible Troubleshooting Area Troubleshooting Guide

    1. Security Warning Prompt (above the Excel Worksheet)

    Page 3

    2. Red Cross in the Text Areas of the Form (with no security warning prompt as described in item 1)

    Page 3

    3. If the form is not working properly Dialog Box

    Page 6

  • Page 2

    4. Administrator Rights Issue

    After the administrator has rectified the issue, please refer to Item 1 of this Table of Contents.

    Page 7

    5. Reference Validation Issue

    Page 8

    6. Administrator Process

    Page 9

    7. To Show Security Warning Alert Page 10

    8. Handling of Unidentified Errors

    Page 12

  • Page 3

    Item 1: Security Warning Prompt

    Troubleshooting Area How to Troubleshoot Outcome after Troubleshooting

    If you see the Security Warning alert (shown above) at the top of the Excel registration form when you open it

    Click Enable Content button.

    The Excel form will be refreshed and be properly loaded and ready for use.

    Item 2: Red Cross in the Text Areas of the Form (without Security Warning

    prompt as described in Item 1)

    Troubleshooting Area How to Troubleshoot Outcome after

    Troubleshooting

    If you see a red cross in the text area of the form (as shown above) when you open the Excel registration form (as desribed in item 1)

    1. Click on File from the menu bar and select Options

    The Excel Options pop up will be displayed.

  • Page 4

    2. Click on Trust Center from the left menu. 3. Click on Trust Center Settings button.

    The Trust Center pop-up will be displayed.

    4. Click on Macro Settings and Select Disable all macros with notification. Then click on the OK button. 5. From the Excel Option pop-up window, click the OK button. 6. Next, close the Excel form.

    The message below (see step 7) will appear on the screen.

  • Page 5

    7. When you see the message below, click on the Save button.

    The Excel form will be closed to affect the changes.

    8. Open the Excel registration form again. When you open the Excel form, you will see the Security Warning alert (shown below) at the top of the Excel registration form.

    9. Click on the Enable Content button.

    The Excel form will be refreshed and be properly loaded and ready for use.

  • Page 6

    Item 3: If the Form is not working properly Dialog Box

    Troubleshooting Area How to Troubleshoot Outcome after Troubleshooting

    If you see the notification message (shown above)

    1. Click on OK. If the Trust Center > Macro Settings pop-up window opens, proceed to step 3. If the Trust Center > Macro Settings pop-up window does not open, proceed to step 2.

    2. Select Trust access to the VBA project object model, then click OK.

    When you click OK, it will display the message (shown below in step 3).

    3. Click on OK button.

    The registration form will be properly loaded and ready for use.

  • Page 7

    Item 4: Administrator Rights Issue

    Troubleshooting Area How to Troubleshoot Outcome after Troubleshooting

    If you see the notification message (shown above) when you open the Excel registration form

    1. Please contact your administrator. Refer your administrator to the Administrator Process section on page 9 for troubleshooting support. 2. Click OK and close the Excel registration form.

    After the administrator has rectified the problem

    3. Open the Excel registration form.

    You will see the Security Warning alert (shown below in step 4) at the top of the Excel registration form.

    4. Click Enable Content button.

    The Excel form will be refreshed and be properly loaded and ready for use.

    If the Security Warning alert (shown above in step 4) is not displayed, refer to Item 7 on page 10.

  • Page 8

    Item 5: Reference Validation Issue

    Troubleshooting Area How to Troubleshoot Outcome after Troubleshooting

    If you see the Reference Validation notification message (shown above).

    1. Click OK.

    The Excel form will be closed (shown below).

    2. Close Microsoft Excel by clicking the x button at the top right hand corner of the page.

    Microsoft Excel will be closed.

    3. Open the Excel registration form again. If you see the Security Warning alert (shown below in step 4) at the top of the Excel registration form, proceed to step 4. If not, the form is ready and you may proceed to use it.

    4. Click Enable Content button. Notes : If you do not see this Security Warning and there is no red cross sign in the text areas of the form , please ignore this step.

    The Excel form will be refreshed and be properly loaded and ready for use.

  • Page 9

    Item 6: Administrator Process

    Troubleshooting Area How to Troubleshoot Outcome after Troubleshooting

    Administrator Process

    1. Log in to the computer with administrator rights. 2. Open the Excel registration form.

    Go to either step 3i or 3ii, depending on what you see.

    If you see the Security Warning alert (shown below) at the top of the Excel registration form when you open it,

    3i. Click Enable Content button. Notes : If Security Warning alert is not displayed, refer to item 7 on page 10.

    The Excel form will be refreshed and be properly loaded and ready for use. Go back to Step 3 of Item 4. Inform the Instructor that the Excel registration form is ready for use.

    If you see the Reference Validation notification message (shown below),

    3ii. Click OK.

    The Excel form will be closed or close it manually (shown below in step 4).

    4. Close Microsoft Excel by clicking the x button at the top right hand corner of the page.

    Microsoft Excel will be closed. Go back to Step 3 of Item 4. Inform the Instructor that the Excel registration form is ready for use.

  • Page 10

    Item 7: To show Security Warning Alert

    Troubleshooting Area How to Troubleshoot Outcome after Troubleshooting

    To show Security Warning alert

    1. Click on File from the menu bar and select Options

    The Excel Options pop up will be displayed.

    2. Click on Trust Center from the left menu. 3. Click on Trust Center Settings button.

    The Trust Center pop-up will be displayed.

  • Page 11

    4. Click on Macro Settings and Select Disable all macros with notification. Then click on the OK button. 5. From the Excel Option pop-up window, click the OK button. 6. Next, close the Excel form.

    The message below in step 7 will appear on the screen.

    7. When you see the message below, click on the Save button.

    The Excel form will be closed to affect the changes.

    8. Open the Excel registration form again. When you open the Excel form, you will see the Security Warning alert (shown below) at the top of the Excel registration form.

    9. Click on the Enable Content button.

    The Excel form will be refreshed and be properly loaded and ready for use.

  • Page 12

    Handling of Unidentified Errors If your encountered a problem that is not listed in this guide,

    Firstly, close the excel form and re-open the excel form again.

    If that still cannot solve the problem, please change to another computer and try it again.

    For further clarifications/enquiries, please email [email protected]

    Ministry of Education, 19 March 2014

    mailto:[email protected]