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Page 1
Troubleshooting Guide for Excel 2010 Table of Contents
Item No.
Possible Troubleshooting Area Troubleshooting Guide
1. Security Warning Prompt (above the Excel Worksheet)
Page 3
2. Red Cross in the Text Areas of the Form (with no security
warning prompt as described in item 1)
Page 3
3. If the form is not working properly Dialog Box
Page 6
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4. Administrator Rights Issue
After the administrator has rectified the issue, please refer to
Item 1 of this Table of Contents.
Page 7
5. Reference Validation Issue
Page 8
6. Administrator Process
Page 9
7. To Show Security Warning Alert Page 10
8. Handling of Unidentified Errors
Page 12
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Item 1: Security Warning Prompt
Troubleshooting Area How to Troubleshoot Outcome after
Troubleshooting
If you see the Security Warning alert (shown above) at the top
of the Excel registration form when you open it
Click Enable Content button.
The Excel form will be refreshed and be properly loaded and
ready for use.
Item 2: Red Cross in the Text Areas of the Form (without
Security Warning
prompt as described in Item 1)
Troubleshooting Area How to Troubleshoot Outcome after
Troubleshooting
If you see a red cross in the text area of the form (as shown
above) when you open the Excel registration form (as desribed in
item 1)
1. Click on File from the menu bar and select Options
The Excel Options pop up will be displayed.
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2. Click on Trust Center from the left menu. 3. Click on Trust
Center Settings button.
The Trust Center pop-up will be displayed.
4. Click on Macro Settings and Select Disable all macros with
notification. Then click on the OK button. 5. From the Excel Option
pop-up window, click the OK button. 6. Next, close the Excel
form.
The message below (see step 7) will appear on the screen.
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7. When you see the message below, click on the Save button.
The Excel form will be closed to affect the changes.
8. Open the Excel registration form again. When you open the
Excel form, you will see the Security Warning alert (shown below)
at the top of the Excel registration form.
9. Click on the Enable Content button.
The Excel form will be refreshed and be properly loaded and
ready for use.
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Item 3: If the Form is not working properly Dialog Box
Troubleshooting Area How to Troubleshoot Outcome after
Troubleshooting
If you see the notification message (shown above)
1. Click on OK. If the Trust Center > Macro Settings pop-up
window opens, proceed to step 3. If the Trust Center > Macro
Settings pop-up window does not open, proceed to step 2.
2. Select Trust access to the VBA project object model, then
click OK.
When you click OK, it will display the message (shown below in
step 3).
3. Click on OK button.
The registration form will be properly loaded and ready for
use.
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Item 4: Administrator Rights Issue
Troubleshooting Area How to Troubleshoot Outcome after
Troubleshooting
If you see the notification message (shown above) when you open
the Excel registration form
1. Please contact your administrator. Refer your administrator
to the Administrator Process section on page 9 for troubleshooting
support. 2. Click OK and close the Excel registration form.
After the administrator has rectified the problem
3. Open the Excel registration form.
You will see the Security Warning alert (shown below in step 4)
at the top of the Excel registration form.
4. Click Enable Content button.
The Excel form will be refreshed and be properly loaded and
ready for use.
If the Security Warning alert (shown above in step 4) is not
displayed, refer to Item 7 on page 10.
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Item 5: Reference Validation Issue
Troubleshooting Area How to Troubleshoot Outcome after
Troubleshooting
If you see the Reference Validation notification message (shown
above).
1. Click OK.
The Excel form will be closed (shown below).
2. Close Microsoft Excel by clicking the x button at the top
right hand corner of the page.
Microsoft Excel will be closed.
3. Open the Excel registration form again. If you see the
Security Warning alert (shown below in step 4) at the top of the
Excel registration form, proceed to step 4. If not, the form is
ready and you may proceed to use it.
4. Click Enable Content button. Notes : If you do not see this
Security Warning and there is no red cross sign in the text areas
of the form , please ignore this step.
The Excel form will be refreshed and be properly loaded and
ready for use.
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Item 6: Administrator Process
Troubleshooting Area How to Troubleshoot Outcome after
Troubleshooting
Administrator Process
1. Log in to the computer with administrator rights. 2. Open the
Excel registration form.
Go to either step 3i or 3ii, depending on what you see.
If you see the Security Warning alert (shown below) at the top
of the Excel registration form when you open it,
3i. Click Enable Content button. Notes : If Security Warning
alert is not displayed, refer to item 7 on page 10.
The Excel form will be refreshed and be properly loaded and
ready for use. Go back to Step 3 of Item 4. Inform the Instructor
that the Excel registration form is ready for use.
If you see the Reference Validation notification message (shown
below),
3ii. Click OK.
The Excel form will be closed or close it manually (shown below
in step 4).
4. Close Microsoft Excel by clicking the x button at the top
right hand corner of the page.
Microsoft Excel will be closed. Go back to Step 3 of Item 4.
Inform the Instructor that the Excel registration form is ready for
use.
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Page 10
Item 7: To show Security Warning Alert
Troubleshooting Area How to Troubleshoot Outcome after
Troubleshooting
To show Security Warning alert
1. Click on File from the menu bar and select Options
The Excel Options pop up will be displayed.
2. Click on Trust Center from the left menu. 3. Click on Trust
Center Settings button.
The Trust Center pop-up will be displayed.
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4. Click on Macro Settings and Select Disable all macros with
notification. Then click on the OK button. 5. From the Excel Option
pop-up window, click the OK button. 6. Next, close the Excel
form.
The message below in step 7 will appear on the screen.
7. When you see the message below, click on the Save button.
The Excel form will be closed to affect the changes.
8. Open the Excel registration form again. When you open the
Excel form, you will see the Security Warning alert (shown below)
at the top of the Excel registration form.
9. Click on the Enable Content button.
The Excel form will be refreshed and be properly loaded and
ready for use.
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Handling of Unidentified Errors If your encountered a problem
that is not listed in this guide,
Firstly, close the excel form and re-open the excel form
again.
If that still cannot solve the problem, please change to another
computer and try it again.
For further clarifications/enquiries, please email
[email protected]
Ministry of Education, 19 March 2014
mailto:[email protected]
